eHosting DataFort Brochure

More documents

Recommendations

Info

Industry Experience • Financial and Banking • Government • IT • Electronics • Telecom • Aviation • Retail • Real Estate / Construction • Media & Entertainment Standards & Certifications • Quality: ISO 9001 • Environment Management System: ISO 14001 • Health and Safety Standard: ISO 18001 • IT Service Management (ITSM): ISO 20000 • Information Security Management Systems (ISMS): ISO 27001 • Business Continuity Management: BS 25999 • ITIL v3 People Domain Expertise: Every industry has its distinctive challenges and requirements. Based on our experience with customers across multiple vertical sectors, we have developed domain expertise around diverse industries. We have first-hand knowledge of real industry challenges across various industry verticals which enable us to design industry-specific solutions that leverage industry best practices. Technology Expertise: We have professionals who have accrued an array of expertise around various technologies and understand the business benefits of adopting the right technology. Coupled with our technology partnerships, our people skill sets are aligned to the market demands and we continuously innovate upon our existing products and services to ensure the most optimal performance following the best service delivery practices. Our staff is certified and trained regularly on the latest technologies so that they understand business requirements effectively and are able to architect solutions with the right technology available in the market. Processes We have well defined comprehensive processes to ensure best-in-class Service Delivery and Service Support. We have applied industry best practices for IT Service Management and ITIL to enhance value for our customers. Service Delivery With increased reliance on information technology, customers’ expectations from IT systems have increased. We offer customer focused solutions with emphasis on delivering high quality service experience backed by measurable Service Level Agreements (SLAs).
Service Support Our 24x7 Service Desk provides a central point of contact between customers and our IT organisation. It encompasses a range of services reaching beyond the typical Help Desk, including: • Ability to process incidents and complaints • Process Change and Service Requests using IT service management processes i.e. Release Management, Configuration Management, Problem Management etc. • Call & ticket management functions • Our Service Desk encompasses a Call Centre and Help Desk activities, which shortens the incident lifecycle efficiently Project Management We have a strong team of highly skilled, experienced Project Managers who have implemented complex projects providing clients value added benefits such as risk management, clear communication and greater visibility throughout the project life cycle. Technology We have invested in the latest technologies to support our best-in-class Data Centre infrastructure. Being the leading service provider of the region catering to diverse requirements, we adopt latest technologies and continue to innovate in order to ensure greater customer satisfaction. Coupled with the right technology partnerships, our Data Centres are designed to handle new technological demands and respond to future computing trends such as virtualization and cloud computing. Value Proposition Core Business Focus: Customers are able to offload their operational and mundane IT tasks to a third party IT service provider so that they can focus on their core-business, allowing the time and opportunity to identify means by which they can increase their bottom line. Competitive Pricing: Achieving high density computing, a fully redundant Data Centre, a highly secured environment and an efficient cooling system are just some of the innovations whereby we ensure that customers are able to enjoy Managed Services at the best value possible. Through investing in a highly qualified team of engineers and consultants, we are able to leverage specialized skills to design and deploy intelligent solutions that will ensure optimum utilization of the latest technology infrastructure resulting in tremendous cost savings compared to doing it in-house. High Service Levels: We offer high service levels, which can be measured by industry leading Service Level Agreements (SLAs). We have a dedicated Service Account Management
Page 1: Company Profile About eHosting Data
Page 5 and 6: “Emirates has great confidence in
Page 7 and 8: Industry Experience • We have a w
Page 9 and 10: Data Centre A High Available Enviro
Page 11 and 12: Co-location Secure Co-location serv
Page 13 and 14: Benefits Lease vs. Build Building y
Page 15 and 16: Managed Co-location Doing more than
Page 17 and 18: • Database Services • Monitorin
Page 19 and 20: Features Apart from the enterprise-
Page 21 and 22: Core Business Focus Your staff can
Page 23 and 24: e recycled unless a different reten
Page 25 and 26: • Scalable server protection stra
Page 27 and 28: Benefits Compliance & Governance Ou
Page 29 and 30: Benefits: 24 / 7 support The round-
Page 31 and 32: 2. Oracle Database Services Our Sta
Page 33 and 34: Reduced Capital Investments, Pay-As
Page 35 and 36: Benefits Data Recovery and Restorat
Page 37 and 38: • Support for POP3, HTTP, HTTPs,
Page 39 and 40: • Resetting user passwords • Sc
Page 41 and 42: Consulting and Advisory Services Re
Page 43 and 44: usiness impacts and risks on variou
Page 45 and 46: Data Centre Auditing & Consulting H
Page 47 and 48: Disaster Recovery Ensuring the avai
Page 49 and 50: • Managed security services inclu

eHosting DataFort Brochure

Create successful ePaper yourself

Delete template?

Save as template?