eHosting DataFort Brochure

Company Profile 

About eHosting DataFort 

eHosting DataFort is a leading provider of 

Managed IT and Advisory Services and a fully 

owned subsidiary of TECOM Investments, a 

member of Dubai Holding. Our State-of-the- 

Art Data Centres are the backbone of our IT 

infrastructure on the basis of which we deliver 

high quality Managed IT Services to our clients. 

Our customer centric approach, technical 

expertise and adherence to international standards 

and best practices have attracted leading 

companies to trust and rely on our competencies 

and service delivery capabilities. 

Facts 

• Fully owned subsidiary of TECOM 

Investments (member of Dubai Holding) 

• Leading Managed IT & Advisory Services 

Provider (As per IDC) 

• Founded in 2001 – Established Managed 

Services portfolio 

• Global clients across various verticals 

• Regional presence within GCC & 

International presence in Europe through our 

partner network 

• Owns and operates State-of-the-Art Data 

Centres (24x7 operations and management) 

• Adherence to International Standards focusing 

on Service Level Management – ITIL, 

ISO9001, ISO20000, BS25999, ISO27001 

etc. 

Services Portfolio 

We offer a complete stack of Managed IT 

Services ranging from Dedicated Servers to 

a Fully Managed Services option whereby a 

customer’s entire IT infrastructure is managed 

right from the Data Centre up to the Application 

layer and everything in between (including 

Network, Servers, Storage, Backup, Security 

etc.). 

Our Services portfolio includes: 

• Co-location / Managed Co-location 

• Managed Hosting 

o Dedicated Servers 

o Managed Services 

- Managed Security 

- Managed Databases 

- Managed Storage 

- Managed Backup and Restore 

- Managed Exchange 

- IT Administration 

• Consulting and Advisory Services – Security, 

Vulnerability & Risk Assessment, Business 

Impact Analysis 

• Data Centre Auditing and Consulting 

• Disaster Recovery and Business Continuity

Industry Experience 

• Financial and Banking 

• Government 

• IT 

• Electronics 

• Telecom 

• Aviation 

• Retail 

• Real Estate / Construction 

• Media & Entertainment 

Standards & Certifications 

• Quality: ISO 9001 

• Environment Management System: ISO 14001 

• Health and Safety Standard: ISO 18001 

• IT Service Management (ITSM): ISO 20000 

• Information Security Management Systems 

(ISMS): ISO 27001 

• Business Continuity Management: BS 25999 

• ITIL v3 

People 

Domain Expertise: Every industry has its 

distinctive challenges and requirements. Based 

on our experience with customers across multiple 

vertical sectors, we have developed domain 

expertise around diverse industries. We have 

first-hand knowledge of real industry challenges 

across various industry verticals which enable us 

to design industry-specific solutions that leverage 

industry best practices. 

Technology Expertise: We have professionals 

who have accrued an array of expertise 

around various technologies and understand 

the business benefits of adopting the right 

technology. Coupled with our technology 

partnerships, our people skill sets are aligned 

to the market demands and we continuously 

innovate upon our existing products 

and services to ensure the most optimal 

performance following the best service 

delivery practices. Our staff is certified and 

trained regularly on the latest technologies so 

that they understand business requirements 

effectively and are able to architect solutions 

with the right technology available in the market. 

Processes 

We have well defined comprehensive 

processes to ensure best-in-class Service 

Delivery and Service Support. We have 

applied industry best practices for IT Service 

Management and ITIL to enhance value for 

our customers. 

Service Delivery 

With increased reliance on information 

technology, customers’ expectations from IT 

systems have increased. We offer customer 

focused solutions with emphasis on delivering 

high quality service experience backed by 

measurable Service Level Agreements (SLAs).

Service Support 

Our 24x7 Service Desk provides a central 

point of contact between customers and our IT 

organisation. It encompasses a range of services 

reaching beyond the typical Help Desk, 

including: 

• Ability to process incidents and complaints 

• Process Change and Service Requests using 

IT service management processes i.e. Release 

Management, Configuration Management, 

Problem Management etc. 

• Call & ticket management functions 

• Our Service Desk encompasses a Call Centre 

and Help Desk activities, which shortens the 

incident lifecycle efficiently 

Project Management 

We have a strong team of highly skilled, 

experienced Project Managers who have 

implemented complex projects providing clients 

value added benefits such as risk management, 

clear communication and greater visibility 

throughout the project life cycle. 

Technology 

We have invested in the latest technologies 

to support our best-in-class Data Centre 

infrastructure. Being the leading service provider 

of the region catering to diverse requirements, we 

adopt latest technologies and continue to innovate 

in order to ensure greater customer satisfaction. 

Coupled with the right technology partnerships, 

our Data Centres are designed to handle new 

technological demands and respond to future 

computing trends such as virtualization and 

cloud computing. 

Value Proposition 

Core Business Focus: Customers are able to offload 

their operational and mundane IT tasks to 

a third party IT service provider so that they can 

focus on their core-business, allowing the time 

and opportunity to identify means by which they 

can increase their bottom line. 

Competitive Pricing: Achieving high density 

computing, a fully redundant Data Centre, a 

highly secured environment and an efficient 

cooling system are just some of the innovations 

whereby we ensure that customers are able 

to enjoy Managed Services at the best value 

possible. Through investing in a highly qualified 

team of engineers and consultants, we are able to 

leverage specialized skills to design and deploy 

intelligent solutions that will ensure optimum 

utilization of the latest technology infrastructure 

resulting in tremendous cost savings compared to 

doing it in-house. 

High Service Levels: We offer high service 

levels, which can be measured by industry 

leading Service Level Agreements (SLAs). We 

have a dedicated Service Account Management

(SAM) team who manage customer SLAs and 

act like the customers’ representative within 

the organisation for issues related to Change 

Management, Incident Management etc. In doing 

so, standards like ISO 20000 is just one industry 

certification demonstrating our commitment to 

best practices in IT Service Management to satisfy 

the service quality requirements of customers. 

Customers 

We cater to Small, Medium and Large enterprises 

and have customers across vertical segments 

including Government, Finance and Banking, IT, 

Telecom, Media, etc. 

Some of these include: 

• Abu Dhabi Media Company 

• Algebra Capital 

• du 

• Dubai Airport Freezone Authority 

• Dubai Cares 

• Dubai E-Government 

• Dubai Government Media Office 

• Dubai World Trade Centre 

• Dunia Finance 

• EastNets 

• Emirates Airlines 

• Emirates eGovernment 

• Emirates Identity Authority 

• Forbes Middle East 

• FVC Inc. 

• JRG International Brokerage 

• Jumeirah Group 

• Khaleej Times 

• Majid Al Futtaim Group 

• Ministry of Foreign Affairs 

• Ministry of Public Works 

• Panasonic 

• Security Lab 

• SNTTA Emir Tours 

• SPICA 

• Societe Generale Bank 

• Tejari 

• Trimex 

• World’s largest steel company Arcelor Mittal 

Customer Testimonials 

“We are very pleased with the 

implementation. eHosting DataFort met 

our unique requirements, which needed 

eHDF to change their data centre design. 

Our processes require high density of power 

and cooling, and therefore huge effort was 

required from eHDF to make core design 

changes to its facility. The project outcome 

was exactly how we planned it to be. 

Planning was very detailed and the project 

was managed based on the Jumeirah Project 

Management framework.” 

David Teklit, Group Director of Information 

Technology, Infrastructure and IT operations, 

Jumeirah Group.

“Emirates has great confidence in the services 

provided by eHosting DataFort. This will prove a 

win-win partnership for both organisations. As we 

grow our business and refine our operations, this 

partnership will allow our customers to enjoy a 

seamless travel booking experience with Emirates and 

will drive up their satisfaction in dealing with us.” 

HH Sheikh Ahmed bin Saeed Al Maktoum, 

Chairman, Emirates Group 

“We are extremely glad to have SPICA and eHosting 

DataFort as our strategic partners for the portal 

project. SPICA has helped us design the website 

and manage high quality content and updates for 

the portal. With the confidentiality of government 

data being particularly critical and the need for 

storing the data within the UAE, we found a trusted 

hosting partner in eHDF. With different embassies 

operating in different time zones, 24x7 availability 

was imperative. eHDF’s reliable and redundant data 

centre infrastructure and service level agreements 

have helped achieve this objective. 

Dr Saeed K Al Dhaheri, Advisor of Information 

Systems, UAE Ministry of Foreign Affairs 

“The Disaster Recovery (DR) solution from 

eHosting DataFort, has helped us optimise our costs 

and has provided Societe Generale high return on 

investment. We are now assured of a secure and 

reliable hosting Site for our DR infrastructure.” 

Abdul-Mannan Contractor, Chief Technology 

Officer - Middle East, Societe Generale 

“We are extremely pleased with the 

design, implementation, and the ongoing 

management of the overall solution. 

eHosting DataFort completely understands 

our requirements to access sensitive data 

with a framework having the highest levels 

of security. Thanks to a trusted local service 

provider, eHosting DataFort’s 24-hour service 

desk can ensure our queries are resolved 

quickly and to our level of satisfaction.” 

Zahra Al Aboodi, Executive Director for 

Housing and Urban Planning, Ministry of 

Public Works 

“Panasonic searched for a trusted and 

reliable service provider, who would 

ultimately take away the headache of 

managing its IT operations. eHDF proved 

itself to be an ideal fit for Panasonic. Being 

the region’s leading managed hosting service 

provider who had the expertise, latest 

infrastructural technology and commitment 

to IT operations, eHDF provided round 

the clock IT customer support and an 

impeccable Service Level Agreement to 

guarantee that Panasonic’s system would 

experience very low downtime, so that 

Panasonic’s business continues to run 

smoothly and seamlessly.” 

Sharjil Salem, Senior Manager, Infrastructure 

& Data Center - IT Department, Panasonic 

Marketing Middle East

“We decided to partner with eHosting 

DataFort because of its experience in providing 

comprehensive IT outsourcing services to large 

organisations. It was imperative we chose a 

partner which has the know-how and necessary 

infrastructure and expertise to proactively manage 

our critical business systems on a 24x7 high 

availability basis. We are confident this agreement 

will prove beneficial to our business operations in 

the region.” 

Seiji Koyanagi, Managing Director, 

Panasonic Marketing Middle East 

Partners 

Strategic Technology Partners: We have 

developed strong business alliances and strategic 

partnerships with industry leaders to deliver top 

class services to our customers. These partnerships 

help us enhance our offerings and create industry 

specific, customer focused solutions. We have a 

wide network of strategic technology and channel 

partners including: 

• Sun 

• Du 

• Interoute 

• Double Take 

• Schnabel AG 

• Microsoft 

• EMC 

• BMC 

• Cisco 

• HP 

• IBM 

• Dell 

• GBM 

• Fujitsu Siemens 

• Arcsight 

• Kaspersky 

• BK Gulf 

• Trend Micro 

• VMware 

Why choose eHosting DataFort? 

Stability & Trust 

• Founded in 2001, we are one of the earliest 

Managed IT & Advisory Services Providers in 

the region 

• As a fully owned subsidiary of TECOM 

Investments we have the backing and support 

to ensure the success of our business thereby 

guaranteeing stability to all our customers 

Maturity of Service Portfolio 

• We have an established managed services 

portfolio and a large customer base including 

Small to Medium and Large enterprises 

• Complete stack of Managed Services

Industry Experience 

• We have a wide range of experience working 

with customers across various industry sectors 

like Financial & Banking, Government, IT, 

Electronics, Telecom, Aviation, Retail, Real Estate 

& Construction, Media & Entertainment etc. 

Infrastructure 

• Own and operate State-of-the-Art Tier 3 Data 

Centres 

• Fully redundant infrastructure that is reliable, 

scalable and secure 

• Disaster Recovery & Business Continuity (DR 

& BC) Sites 

• 24x7 Operations and Management 

Alliances with market leaders 

• Regional presence within GCC & International 

presence in Europe through our partner network 

• Partnerships with the leading vendors across 

the globe including Cisco, Microsoft, HP, 

IBM, Dell, BMC, EMC etc. to provide holistic 

technology solutions to customers 

Standards & Certifications 

• Adherence to International Standards focusing 

on Service Level Management - ISO 9001, 

ISO 27001, ISO 20000, ISO 14001, ISO 

18001, ITIL, BS 25999 etc. 

• Industry leading SLAs to ensure uninterrupted 

delivery and optimum performance of IT 

systems and applications 

Skilled Resources 

• A team of domain and technical experts, 

highly knowledgeable, committed, 

experienced and completely focused on 

keeping your critical applications and 

infrastructure working 24x7 

Awards & Industry Recognition 

We have been recognized year on year as: 

• ‘Best Managed Services Provider’ – Network 

Middle East Innovation Awards (2011) 

• ‘Best Enterprise Service Provider’ in the ME 

region – Arab Technology Awards (2008, 2009 

& 2010) 

• ‘Best Managed Service Provider of the Year’ – 

Computer News ME ICT Achievement Awards 

(2010) 

• ‘Best Managed Service Provider of the Year’ – 

Network World Middle East Awards (2010) 

• ‘Best Colocation Facility Middle East’ – Data 

Centre Strategies Middle East Awards (2010) 

• ‘Most Innovative use of New Technology’ – 

Network Middle East Innovation Awards (2009)

About TECOM Investments 

TECOM Investments FZ LLC was established 

in the year 2005 to build, manage and 

develop the business parks vertical under 

Dubai Holding. The history of the company 

dates back even further to the year 2000, 

when its first Business Park, Dubai Internet 

City was launched. 

Over the years, the company has grown into 

a diversified conglomerate with strategic 

investments in sectors that contribute to the 

development of Dubai’s knowledge-based 

economy. 

Home to over 4,500 companies, including 

major multinationals and many of the 

Fortune 500 companies, TECOM Investments 

interests also include exclusive investments 

in high-growth sectors as well as ‘pure play’ 

businesses. 

One of TECOM Investments’ largest portfolio 

companies is TECOM Business Parks. It 

comprises 10 business parks under five 

industry clusters across the information and 

communication technology (ICT), media, 

education, sciences, as well as manufacturing 

and logistics sectors. 

Dubai Internet City and Dubai Outsource 

Zone form the ICT Cluster, while Dubai 

Media City, Dubai Studio City and the 

International Media Production Zone make 

up the Media Cluster. 

Dubai Knowledge Village and Dubai 

International Academic City are part of the 

Education Cluster. Dubai Biotechnology and 

Research Park and Energy and Environment 

Park (ENPARK) compose the Science Cluster. 

Dubai Industrial City comes under the 

Manufacturing and Logistics Cluster of 

TECOM Business Parks. 

Building on its domestic success and vision 

for global expansion, TECOM Investments has 

conceptualised SmartCity, a venture that aims 

to develop knowledge industry townships 

worldwide. The foundation has already been 

laid with the development of SmartCity Malta 

and SmartCity Kochi. 

Apart from spurring cluster development by 

creating purpose-built facilities and working 

with the Dubai and Federal Governments to 

develop business-friendly policies and industry 

regulations, TECOM Investments also focuses 

on ‘pure play’ businesses. 

eHosting DataFort is a managed IT and 

advisory services provider. The latest addition 

to the TECOM Investments portfolio is Global 

Village, a unique destination for retail, cuisine 

and, entertainment.

Data Centre 

A High Available Environment for your IT Infrastructure 

Overview 

eHosting DataFort has a State-of-the-Art Data 

Centre with unparalleled infrastructure. We 

provide a secure, high availability environment 

for your IT infrastructure and mission critical 

data and business applications. This results in 

lowered downtime, reduced overall operating 

costs and faster time to market. 

Founded in 2001, we have extensive experience 

and our Data Centres are the backbone of our 

co-location and managed hosting services and 

have been successfully driving many enterprise 

businesses. The Data Centre is governed by strict 

policies and certifications ensuring compliances 

for your hosted infrastructure. 

The State-of-the-Art Data Centre facilities give you: 

• High availability and guaranteed uptime 

• Security and reliability 

• Guaranteed SLAs ensuring high quality of 

service delivery 

• High responsiveness 

• Flexibility and scalability 

• High Return on Investment (ROI) and Low 

Total Cost of Ownership (TCO) 

• 24x7 monitoring and support 

• Custom cage space as per specific business 

requirements 

Features 

Connectivity 

• Reliable, dedicated, high-speed Internet 

• High speed link over terrestrial cable 

routes 

• End-to-end redundancy from Internet link to 

core network delivery devices 

• Guaranteed SLAs for high availability 

Power 

• Totally redundant power systems ensure 

speed and performance optimization 

• Two separate power grids from different 

sources 

• Four independent Uninterruptible Power 

Supply (UPS) units to deliver backup 

power services and secure Data Centre 

systems from power fluctuations 

• Back-up Diesel Generator systems 

• Battery-based Emergency Lighting System 

activated when a power outage occurs 

Environment Control 

• Separate Air Conditioning System for 

every network and computer room of the 

Data Centre 

• Temperature and humidity controls 

• Directed airflow for optimum heat 

dissipation 

• N+1 redundant configuration

Space Flexibility 

• Business ready Data Centre with raised 

flooring 

• Combination of lockable rack cabinets and 

secure cages 

Building Management System (BMS) 

• Continuous surveillance and monitoring of all 

alerts and inputs received from the BMS 

• Proactive response mechanism for averting 

unstable Data Centre Environment 

Wiring, Cabling and Utility 

• Data cabling laid on cable trays under a 

raised floor 

• Separate layout of power and data cables 

• No water pipes within the Data Centre 

Physical Security and Access Control 

System 

• 24x7 Onsite physical security, including 

security guards, motion detectors, and 

security cameras 

• Entry control through access card and 

biometric access systems 

• Mandatory visitor registration, visitor escorts 

by authorized personnel and employee badge 

access 

• Individual cabinets with key, combination 

locks and card-key access 

• CCTV monitoring and recording in the 

Network Operations Centre (NOC) of all 

doors and critical areas 

Fire and Smoke Detection System 

• Early Warning System to detect potential 

fires before smoke or flames activate the 

normal Fire Alarm System 

• Fire Alarm System with buttons (triggers) 

installed at multiple locations in the Data 

Centre 

• Fire Damper System to limit the effect of any 

fire to the smallest area possible by avoiding 

the risk of fire spreading through ventilation 

tubes and air conditioning systems 

• Automatic clean gas agent fire suppression 

system in the case of a fire alarm 

eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: info@ehdf.com | www.ehdf.com

Co-location 

Secure Co-location services in a State-of-the-Art Data Centre 

Overview 

What is Co-location? 

Co-location is the renting of physical space 

in a Service Provider’s premises. It allows an 

organisation to save money and focus on its 

core activities by hosting some or all of its IT 

infrastructure offsite instead of building and 

maintaining their own Data Centre or server 

rooms in-house. 

Our Offering 

eHosting DataFort offers Co-location services in 

a State-of-the-Art Data Centre. You can house 

your IT equipment within our Data Centre, that 

boasts of a world-class infrastructure. 

Features 

Since customers have diverse requirements, we 

offer a range of flexible options, which include 

the following: 

1-Rack Cabinets 

Rack Cabinets Service provides racks in Stateof-the-Art 

Data Centre facilities for customers to 

re-locate their business critical IT Infrastructure 

(Servers, Network Equipments, Storage etc). 

In addition to the Data Centre infrastructure, the 

Rack Cabinets service offers: 

• Rack Space Services include lockable rack 

cabinets and 2 Access Cards per Rack 

Cabinet. This offering includes: 

1/3 Rack 

1/2 Rack 

Full Rack 

• Network Connectivity Services that 

provide access ports for dedicated 

infrastructure, high speed, fully 

redundant internet connectivity and 

public IP addresses (optional) 

• 24x7 Service Desk Support including a 

single point of contact for service and 

24x7 Service Support Requests 

• 24x7 Data Centre Access and access 

cards for up to 2 Authorized Customer 

Representatives (ACR) 

• Remote Hands service enables customers 

to use our Service Desk to act as your 

‘remote hands’. Our staff will be your 

remote hands for various tasks (i.e. 

physical server access, inspection of 

environment, loading and removing of 

tapes / CDs, physical server reboot etc.) 

• Service Account Management - 

Dedicated Service Account Managers to 

ensure quality of service delivery

2- Secure Cage 

The Secure Cage Service is defined as ‘an 

enclosed secured space along with its 

dedicated physical security and environmental 

control’. 

We can build Secure Cages to meet specific 

customer requirements for varying combinations 

of square footage, power, rack specifications and 

physical security devices. 

In addition to the Data Centre infrastructure, 

the Secure Cage Service also offers: 

remote hands for various tasks (i.e. 

physical server access, inspection of 

environment, loading and removing of 


• Service Account Management- Dedicated 

Service Account Managers to ensure 

quality of service delivery 

• Minimum Available Secure Cage space of 

100 sq-ft 

• Network Connectivity Services which 

provide access ports for dedicated 

infrastructure, high speed, fully redundant 

internet connectivity and public IP 

addresses (optional) 


Single Point of Contact for Service and 







‘remote hands’. Our staff will be your

Benefits 

Lease vs. Build 

Building your own Data Centre can be an 

expensive proposition requiring huge capital 

investments and ongoing maintenance costs. 

With our co-location services, you can lease Data 

Centre space and convert capital expenditure 

(CAPEX) to operating expenditure (OPEX) with 

predictable monthly fees. 

Flexibility 

You can choose to co-locate only a part of 

your IT environment, e.g. mission critical data, 

business applications & applications that need 

more bandwidth, etc. 

Scalability 

The solution is flexible and provides complete 

control over your co-location needs because 

you can purchase the amount of space that you 

need today and scale it as your business grows 

without having to make additional capital 

investments. 

Reduced Time to Market 

Your IT requirements can be upgraded or 

scaled dynamically as per growing business 

needs. This reduces your time to market which 

is imperative in today’s fast growing business 

environment. 

Reduced Power Expenses 

Data Centres demand high power & cooling 

requirements & therefore attract huge capital & 

operating expenses. If your Data Centre is not 

fully utilized, you would be wasting a lot of 

power and money. 

Reduced Bandwidth Costs 

Our Data Centre has high speed redundant 

network bandwidth, attractively packaged to 

cater to varying customer requirements and you 

pay for only what you use. 

Reduced Downtime / High Availability 

In case of relocation of business premises or 

a disaster, your business experiences nearzero 

downtime. Data Centre infrastructure is 

built for high availability complying with the 

requirements of business applications. 

Enhanced Security 

With 24x7 physical security, building 

management systems, fire and smoke detection 

systems, CCTV monitoring and redundant UPS 

and backup generators, your critical data and 

applications are more secure than what you 

could match with in-house Data Centres. 

Service Level Agreements 

We provide guaranteed Service Level 

Agreements (SLAs) to ensure high quality of 

service. 

24x7 Operations 

The round-the-clock service desk ensures 24x7 

operations and monitoring.

Data Centre Infrastructure 

Environmental Control 

The Data Centre has a separate Air Conditioning 

System to guarantee the temperature and 

humidity requirements of the equipment. 

All systems such as UPS and backup 

generator are maintained on a regular 

basis following internationally regulated 

quality procedures. 

Redundant Power Connections 

Two separate feeds to the Data Centre from 

different directions. 

Fire & Smoke Detection Systems 

The Data Centres have early warning systems 

and fire alarm and suppression systems to detect 

potential fires. 

Building Management System 

To operate and monitor the systems and 

equipment within the Data Centre, a Building 

Management System (BMS) is used. The BMS is 

available for monitoring alerts, issue analysis and 

resolution of any problems arising at the Data 

Centres. 

24x7 Physical Security 

Your critical information and applications are 

protected with 24x7 physical security and 

CCTV monitoring systems. We have Emergency 

Lighting Systems and Access Control Systems for 

enhanced security. 

UPS and Diesel Generator Power 

Systems 

We have redundant UPS and back-up generators. 


Managed Co-location 

Doing more than just co-location 

Overview 

What is Managed Co-location? 

Managed co-location is an extension to the 

traditional co-location where most of the 

capital expenses are offset by managed services 

charged on a monthly basis. You can opt for a 

mixed environment where specific services (i.e. 

Backup, Security, Databases, Monitoring etc.) are 

managed by service provider experts while you 

choose to retain the management of your hosted 

infrastructure and business applications. 

It is the right blend of having control over your 

core strategic IT infrastructure and avoiding the 

inconvenience of buying, deploying, expanding, 

monitoring and managing physical devices, 

network and Data Centres. 

Our offering 

Our Solution Design team will assist you 

in designing your Managed Co-location 

architectures to ensure the most optimum services 

around the hosted infrastructure. 

You get all the services and benefits of basic 

co-location services with the option to select 

from our portfolio of managed services such as 

additional security, monitoring and management 

that can be delivered from our state-of-the-art 

infrastructure within our universal Data Centre. 

Features 

Basic Services 

You can choose from the following basic 

services: 

1- Rack Cabinets 

Rack Cabinets Service provides racks in 

State-of-the-Art Data Centre facilities for 

customers to re-locate their business critical IT 

Infrastructure (Servers, Network Equipments, 

Storage etc.). 

In addition to the Data Centre infrastructure, 

the Rack Cabinets Service offers: 

• Rack Space Services that include lockable 

rack cabinets and 2 Access Cards per Rack 

Cabinet. This offering includes: 

1/3 Rack 

1/2 Rack 

Full Rack 

• Network Connectivity Services that 

provide access ports for Dedicated 

Infrastructure, high speed, fully redundant 

internet connectivity and public IP 

addresses (optional) 


single point of contact for service and





• Remote Hands service enables customers to 

use our Service Desk to act as your ‘remote 

hands’. Our staff will be your remote hands 

for various tasks (i.e. Physical server access, 

inspection of environment, loading and 

removing of tapes / CDs, physical server 

reboot etc.) 

• Service Account Management - Dedicated 

Service Account Managers to ensure quality 

of service delivery 

2- Secure Cage 

The Secure Cage Service is defined as ‘an 

enclosed secured space along with its dedicated 

physical security and environmental control’. 

We can build Secure Cages to meet specific 

customer requirements for varying combinations 

of square footage, power, rack specifications and 

physical security devices. 

In addition to the Data Centre infrastructure, the 

Secure Cage Service also offers: 

• Minimum Available Secure Cage space of 

100 sq-ft. 

• Network Connectivity Services which 

provide access ports for Dedicated 

Infrastructure, high speed, fully redundant 

internet connectivity and public IP addresses 

(optional) 


single Point of Contact for Service and 24x7 

Service Support Requests 






‘remote hands’. Our staff will follow your 

instructions by phone for various one time 

tasks (i.e. Physical server access, inspection 

of environment, loading and removing of 


• Service Account Management – Dedicated 

Service Account Managers to ensure quality 

of service delivery 

Optional Services 

The optional service components are as follows: 

• Managed Security Services 

• Backup Services 

• Storage Services

• Database Services 

• Monitoring Services 

• Hardware Services 

- Server Lease 

- Support and Warranty 

- Installation and Configuration 

• Software Services 

- OS Software Management 

- Fixes, Patches and Updates 

- Installation and Configuration 

Benefits 

Cost Savings 

With our Managed Co-location services, 

you can save a significant amount of 

investment on IT assets and staff costs. Your 

staff can focus on the core IT activities rather 

than spending time on backup, storage 

and monitoring activities. You can also 

reduce capital expenditure on hardware 

components by converting those expenses 

into operating expenses. It also allows you 

to not bother about hardware becoming 

obsolete and depreciation costs. 

Core Business Focus 

With Managed Co-location, you can focus 

on your core business rather than bothering 

about managing the IT infrastructure, while 

still having complete control over the strategic 

portion of your IT. 

High Quality of Service 


Agreements(SLAs) to ensure quality of service. 

State-of-the-Art Infrastructure 

You will get access to our highly reliable, secure, 

world class Data Centres which will ensure that 

the risks to your mission critical systems and 

applications are minimal. 

Operations and Monitoring Services 

The round-the-clock service desk ensures 24x7 

operations and monitoring. Unlike traditional 

co-location facilities, you will not need to 

troubleshoot hardware or network failures yourself 

by rushing to the co-location facilities as it will be 

managed by our experts. 

Access to Skilled Resources 

We have dedicated skilled technical resources and 

24x7 support services which your company might 

not have. This allows you to be certain that you 

can avail our team expertise to manage your IT 

infrastructure. 

Reduced Time to Market 

Upgrades can be done almost immediately, at 

very short notice. This reduces your time to market 

which is imperative in today’s dynamic business 

environment.

Managed Hosting 

Enhanced peace of mind and freedom to focus on your core business 

Overview 

What is Managed Hosting? 

Globalization and ever increasing reliance on IT 

has meant that more and more customers have 

to manage applications & IT infrastructure with 

a high degree of complexity, plus the need for 

highly scalable, flexible capacity. 

Managed hosting provides cost savings through 

reduced CAPEX along with the flexibility to scale 

capacity on a monthly basis on a ‘pay as you go’ 

model. More and more customers are looking 

at having their IT infrastructure managed by a 

third party / outsourced to leverage their skilled 

resources and international standard processes 

in order to maximise performance of their IT 

systems while maintaining the necessary level of 

control of their hosting environment. 

In Managed Hosting, customers lease one 

or more dedicated servers from a Data 

Centre Service Provider who undertakes the 

responsibility of managing the servers up to 

Operating System (OS). 

Our offering 

eHosting DataFort offers Managed Hosting 

services thereby converting customers’ Capital 

Expenditure (CAPEX) to Operating Expenditure 

(OPEX) by offering services on a monthly 

subscription basis. 

The management of the entire spectrum of 

your hosting is in accordance with ensuring 

better business performance and optimal IT 

service delivery. 

We provide Dedicated Servers and monitor 

and manage your IT infrastructure (server, 

network, hardware), operating system and 

applications, with managed security. 

All vendor contracts related to maintenance, 

upgrades and support for Hardware and 

Software are managed by eHosting DataFort as 

a Single Point of Contact. 

In addition, the Service Provider also undertakes 

the responsibility of providing managed services 

that include Backup, Storage, Security, Network, 

and Application & System Administration 

Services. The entire hosted infrastructure is 

managed on a 24x7 basis and is also backed by 

SLAs required for high availability, reliability, 

security and redundancy.

Features 

Apart from the enterprise-class Data 

Centre infrastructure, the following service 

components are included as part of the 

Managed Hosting service: 

Rack Space 

• Rack Space is allocated on a per Rack 

Unit (RU) basis within the Universal Data 

Centre 

Hardware Services 

• Server Lease 

• Support and Warranty 

• Installation and Configuration 

Software Services 

• OS Monitoring and Management 

• Fixes, Patches and Updates 

• Installation and Configuration 

Network Connectivity Services 

• Access Ports for Shared Infrastructure 

• Redundant Internet Connectivity 

• VPN Services 

• Public IP Addresses 

Managed Security Services 

• Shared Firewall Services (24x7 

Monitoring & Management) 

• Server Security Services (Anti-Virus, 

HIDS, Monitoring) 

• Network Intrusion Detection System (IDS) 

• Service Monitoring 

Backup & Storage Services 

• Daily Differential Backup 

• Weekly Full Backup 

• 30 Days Backup Retention Period 

• 90 Days Offsite 

Database Services 

• SQL and Oracle Database services 

Managed Application Services 

• Internet Information Services (IIS) 

• Exchange Services 

• Apache 

Remote Hands 

• Remote hands for basic manual 

operations 

24x7 Service Desk Support 

• Single Point of Contact 

• 24x7 Service Support Requests 

• Dedicated Service Account Manager

Benefits 

CAPEX – OPEX Model 

With Managed Hosting, you can save a 

significant amount of investment on IT assets 

and staff costs. You can also reduce capital 

expenditure on hardware by converting it into 

monthly operating expenses without bothering 

about hardware becoming obsolete and thereby 

reducing Total Cost of Ownership (TCO). 

Minimizing Technology Investment 

With Managed Hosting, your technology 

investment is minimized and you get access to 

the latest technologies without upfront capital 

investments and without having to worry about 

replacing obsolete hardware or compromising on 

efficiency by using outdated hardware. 

Access to Skilled Resources 

We have skilled technical resources across 

various technology domains such as Cisco, 

Microsoft, Sun, IBM, Oracle, BMC, EMC, 

Networking, Security, Storage, Project 

Management (PMP), Linux, AIX, etc. This 

saves you the trouble of having to spend on 

continuously hiring and training IT staff. 

State-of-the-Art Infrastructure 

You will get access to our highly reliable world 

class Data Centres which are completely 

redundant without having a single point of 

failure thereby ensuring your mission critical 

applications and infrastructure are ‘Always On’.


Your staff can focus on core IT activities 

rather than spending time on routine 

activities such as backup, storage, security 

and monitoring. 

High Quality of Service Delivery 


Agreements (SLAs) to ensure high quality of 

service. 

Scalability & Faster time to Market 

If your business expands and requires 

additional investment in IT infrastructure, 

upgrading it is very fast with Managed 

Hosting services without having to worry 

about buying, deploying, maintaining, etc. 


The round-the-clock service desk ensures 

24x7 operations and monitoring of your 

mission critical IT infrastructure. 

Reduced downtime 

Our Data Centre infrastructure is built 

for high availability complying with the 

requirements of business applications. This 

ensures that your business experiences 

near-zero downtime. 


With 24x7 physical security, building 

management systems, fire and smoke 

detection systems, CCTV monitoring and 

redundant UPS and backup generators, 

your critical data and applications are more 

secure than in an in-house Data Centre. 


Dedicated Servers 

Choose from our range of dedicated servers to meet your IT needs 

Overview 

What are Dedicated Servers? 

Dedicated Servers refer to leasing of one or more 

exclusive servers, related software, network, etc. 

housed in a service provider’s premises. 

Our offering 

We offer Dedicated Servers which include server 

leasing combined with 24x7 Service Desk support. 

The server is connected to a high speed internet 

connection and is backed by Service Level 

Agreements (SLAs). It also includes management 

of your Network, Hardware, Operating System, 

backups as well as security services. The servers 

are hosted in our enterprise-class Data Centres that 

provide security, reliability and high performance. 

You can access the robust, secure, redundant, 

infrastructure you need today, without a significant 

up-front CAPEX investment, allowing you to use 

additional services based on your future business 

growth. 

Our dedicated servers are suitable for all your IT 

needs, be it application servers, complex website 

hosting servers, database servers, etc. 

Features 

Apart from the Data Centre infrastructure, the 

following service components are included as part 

of the Dedicated Server Service. 

• Setup & Implementation – Installation and 

commissioning of a blade Server within 

our universal Data Centre connected to the 

internet 

• Server Hardware 

• 24x7 Service Desk Support 

• Operating System Licenses 

• Anti Virus and Shared Firewall Security 

• VPN Client to Site - Encrypts all traffic 

between two internet points providing 

secure communication channels for 

individual users or user groups to their 

hosted infrastructure 

• OS Monitoring – Windows Operating 

Systems are monitored continuously to 

ensure optimal performance through 

proactive surveillance performance, patches, 

releases, thresholds to detect problems 

before end users are affected 

• OS Administration – OS experts will ensure 

best practices and policies for customers’ 

Operating Systems 

• Security Services – Anti-Virus, Server 

Hardening, Host & Network Intrusion & 

Penetration testing services to ensure best in 

class server security services 

• Backup Services – Monthly stipulated 

backup volume with last 7 days, 4 weekly 

and 1 Monthly backup. Monthly backups 

will be kept for 2 months after which it will

e recycled unless a different retention 

policy is requested 

• Internet Traffic – Stipulated internet traffic 

Benefits 

Reduced Total Cost of Ownership (TCO) 

Dedicated servers allow you to take advantage 

of the enterprise-class Data Centre Infrastructure 

and 24x7 Technical Support for a low monthly 

fee. This leads to a reduced Total Cost of 

Ownership (TCO). 

24x7 Support 

Every server is backed by 24x7 technical 

support delivered by our highly skilled 

operations team. 

Security 

Your dedicated servers will be hosted in our 

State-of-the-Art Data Centres with high-end 

security features like 24x7 physical security, 

access control systems, anti-virus and firewall, 

host intrusion detection systems, etc. This 

ensures top-of-the-line security for your 

business critical data and applications. 

Access to expertise 

With our dedicated server services, you will 

have access to skilled technical resources. 

Access to latest technology 

With our world-class infrastructure, you will 

have access to the latest technology without 

incurring capital expenditure, worrying 

about hardware and software upgrades and 

hardware becoming obsolete. 


Managed Security Services 

Managed security services to protect your IT environment 

Overview 

What is Managed Security? 

Security is one of the primary concerns for most 

businesses, be it threat, vulnerability, data theft 

or performance degradation due to attacks. Any 

organisation connected to the internet faces 

information security threats like viruses, worms, 

hackers, spam & specific malicious intent. 

Managed Security helps deal with these issues. 

Our offering 

We offer a suite of Managed Security Services 

to deal with security issues. Our security experts 

utilize best of breed security measures to ensure 

the security of data stored on specific network 

of servers. We follow strict compliances and 

methodologies to ensure that the client hosted 

network are protected from any malicious 

invaders, spammers, hackers, and other threats. 

Features 

You can choose from individual services or 

comprehensive solutions to meet your business’ 

security needs. Our Managed Security service 

encapsulates the following sub services: 

1. Anti virus services 

2. Host intrusion prevention 

3. Password auto repository services 

4. Firewall monitoring and threat prevention 

5. Penetration testing 

6. Vulnerability asssessment 

7. Web application audit 

8. Security monitoring services 

9. Spam protection 

10. Security correlation engine 

1. Anti Virus Services 

• Setup, installation and policy configuration 

• Constant updates to threat signatures 

• Continuous server updates and scan 

• Real-time virus and spyware protection 

• Detection and repair of the effects of spyware, 

adware, viruses and other malicious intrusions 

• Support for all variants of Windows and Linux® 

clients 

2. Host Intrusion Prevention 

• Software system that monitors and raises alerts 

of any cyber threat 

• Gathers and analyzes information from various 

network areas 

• Protects the underlying operating system 

by preventing attackers from exploiting 

vulnerabilities 

• Secure Sockets Layer (SSL) encrypted 

application layer intrusion monitoring and 

analysis 

• Detects and prevents inbound attacks as well 

as blocks new and unknown outbound attacks 

such as buffer overflows, Trojans, brute force 

attacks, unauthorized access and network 

worms 

• Log monitoring & analysis

• Scalable server protection strategy 

3. Password Auto Repository (PAR) 

Services 

• Uses an authentication system such as 

Secure ID and allows engineers to access 

the systems through a temporary password 

(which expires immediately after the 

requested and approved period of time) 

• This is then approved through an authorized 

personnel on the customer’s side 

• Guarantees privileged password 

management features and functions 

• Protects against external network based 

attacks 

• Audit compliance & access logs 

• Password encryption 

• Secured user connections via https / SSLv3 

4. Firewall Monitoring and Threat 

Prevention (Network Intrusion 

Prevention & Event Correlation) 

• Protects the system from hackers looking for 

a virtual way into an organisation’s network 

• Centralized view of enterprise-wide events 

across heterogeneous infrastructures 

• Real time and historic view into external 

attacks, insider threats and regulatory 

compliance 

• Service options and security configurations 

that best fit the customers’ needs 

• Configuration and support of hardware and 

software components 

• 24 x 7 technical support 

• Customer access to logs, for a minimum 

period of 90 days 

• Generic monthly reports 

• On-demand services including in-depth 

analysis of the Firewall Report or an 

incident 

5. Penetration Testing 

• Extensive analysis and exploitation of 

security controls in networks, applications 

and systems carried out from the 

perspective of both external and internal 

attackers 

• Tests & checks from various entry 

points from the public network as well 

as the internal network, probing it for 

vulnerabilities & threats 

• Detailed technical reports explaining 

security concerns and their severity and 

recommending fixes 

• Black box penetration testing (testing the 

web from outside the network without 

knowing information about the internal 

network) 

• Grey box penetration testing (testing the 

environment after collecting information 

about the internal components and IP 

addresses etc.)

6. Vulnerability Assessment 

• Identifies vulnerabilities that intruders may be 

able to exploit 

• Provides a security analysis of clients’ 

network, security and architecture 

development 

• Assesses risk for safeguarding customer 

information and delivers responsive, 

proactive support 

• Offers three key assessments in: Network 

Assessment, Computer Assessment, 

Architecture Design and Review 

7. Web Application Audit 

• Secures applications to protect corporate 

information and assets 

• Offers an application audit and code review 

involving a comprehensive test on the 

corporate applications to check its security 

posture against various threats 

• Provides possible recommendations and best 

practices 

8. Security Monitoring Services 

• Has access to the Security Operations 

Center (SOC) for day-to-day management of 

firewalls, Intrusion Detection systems and 

other security assets on a 24x7 basis 

• Offers advanced enterprise-wide virus 

protection and monitoring from a single 

management console 

• Monitors security logs of Firewalls and 

Intrusion Detection Systems 

• Software upgrades performed on Firewalls 

and Intrusion Detection Systems as 

deemed necessary to maintain optimum 

performance on all platforms 

• Scan on an automated basis any recurring 

vulnerabilities 

• Incident based reporting 

9. Spam Protection 

• Offers heightened mail protection 

• Anti-spam gateway solutions ensure that 

customers receive as little spam mail in 

their mailbox as possible 

• With a wide range of different technologies 

and methods including Header checking, 

DNS / SPF checking (that identifies if 

incoming email is a spoof or not) to virus 

detection, we ensure that our customers 

mailing system is completely protected 

10. Security Correlation Engine 

• Logging infrastructure collects logs from 

various devices such as firewalls, servers 

OS and access control devices and 

applications; the logs match significant 

signatures criteria in one engine to add a 

proof of a consistent threat 

• Allows an enhanced alerting mechanism 

by matching logs from different devices on 

the same incident

Benefits 

Compliance & Governance 

Our security certifications and practices 

automatically extend best practices and 

policies to the hosted infrastructure securing 

the necessary compliances and standards for 

the customer. 

Customized Solution 

Our network team have thorough hands-on 

experience managing these technologies in all 

types of environments enabling them to assist 

our solution design team to make the right 

technology choices for our customers. 

Protection Against Unauthorised 

Access 

Secure authentication, proactive protection 

& monitoring, strict audits and access logs 

ensure protection of your business critical 

information against unauthorized access, 

attacks and threats that attempt to disable 

security measures. 

Comprehensive Management View 

A comprehensive view of clients via 

centralized logging, threshold alerting, and 

graphical reporting helps transform security 

data into actionable information. A single 

management console can be used to monitor 

security. 

Reduced Total Cost of Ownership 

(TCO) 

We manage your security systems, saving 

you time and money by allowing you to 

focus your staff on running your mission 

critical business instead of bothering about 

security issues. 

Trained and Dedicated Professionals 

We have certified and trained security 

professionals who are experts in managing a 

variety of security devices to manage your IT 

infrastructure. 

Round-the-clock Surveillance 

Round-the-clock monitoring and 

management by the Security Operations 

Center (SOC) allows customers to focus on 

what they do best, i.e. their core business. 


Remote Managed Security Services 

Protect your IT infrastructure 24 / 7 

Our offering: 

Organizations may not want to host their 

mission critical data and applications outside 

their corporate networks and environment. At 

the same time, they want to focus on their core 

business instead of monitoring and responding 

to security-related disruptions. 

In such a scenario, they can work with eHosting 

DataFort in order to help them protect their 

mission critical infrastructure, detect attacks, 

assess vulnerabilities, and respond to threats in 

real time. 

Our Remote Managed Security Services 

offering provides enterprises an ideal solution 

at a fraction of the cost compared to internal 

IT staff attempting to manage an 

organization’s complex security issues. 

Service Classification and Features: 

We provide flexible options to meet specific 

business requirements. eHDF offers 3 types of 

services – Basic, Intermediate and Advanced. 

The features are - 

Remote Managed Security Services 

Basic 

Intermediate 

Advanced 

• Network Intrusion Prevention System (NIPS) 

• Host Intrusion Prevention System (HIPS) 

• Log Monitoring & Correlation 

• Log Storage 

• Firewall Management 

• Onsite Incident Management 

• Password Auto Repository 

• Monthly Reports 

• Anti Virus 

• Spam Protection 

• Authentication Service-Secure Token 

• Vulnerability Assessment & Penetration Test 

• Security Implementation ( NIPS/HIPS/Firewall )

Benefits: 

24 / 7 support 

The round-the-clock service desk ensures 24 / 7 

operations and monitoring. 

Monthly reporting 

Monthly reports help transform security 

related data into actionable information in 

order to enhance the security of your IT 

systems. 

Improved quality of service and 

better service levels 


Agreements (SLAs) to ensure quality of service. 

Better regulatory compliance 

Our security certifications and practices enable 

necessary compliance requirements for the 

customer. 

Reduced cost and complexity 

We manage your security systems, saving you 

time and money by allowing you to focus your 

staff on running your mission critical business 

instead of bothering about security issues. 

Improved overall security performance 

Remote Managed Security Services ensure 

protection of your business critical information 

against unauthorized access, attacks and threats 

that attempt to disable security measures. 

Access to security experts 

We have certified and trained security 

professionals who are experts in managing 

security issues. 


Managed Databases 

Ensure high availability and optimum performance of your databases 

Overview 

What is Managed Databases? 

Database services are critical to business 

efficiency and with ever-increasing amounts 

of data, it is important to maintain high 

availability & performance guarantees 

round-the-clock. Downtime or delayed data 

processing due to huge volume of data and 

its complex management or maintenance can 

translate into business loss and dissatisfied 

customers. 

With Managed Databases, the service 

provider takes charge of procuring, installing 

and managing the databases. 

Our Offering 

With our Managed Database Services, our 

experts will help you manage your mission 

critical databases effectively ensuring optimal 

performance and service levels required by 

your business. They will ensure that your 

databases are protected, strictly monitored 

and managed by established backup and 

recovery procedures. 

The service ensures a secure database 

environment and focused monitoring of 

database performance, which contributes 

towards scalability decisions for any 

additional capacity planning. 

Features 

We offer two types of Database Services. 

They are: 

1. SQL Database Services 

2. Oracle Database Services 

Basic Services 

1. SQL Database Services 

Our Standard SQL Database services are 

currently available for SQL 2005 and SQL 

2010. 

Key features include: 

• Initial database software installation, 

including configuration and verification 

as required 

• Hardening of SQL 

• Installation of a dedicated instance 

• Setup of backup and database 

management policies 

• Database creation, execution of database 

scripts and shrinking of database 

• Performance of daily or weekly backups 

to disk, as requested by customer 

• Management and monitoring of disk 

space 

• Database restoration, as needed 

• Rebuilding of database indexes 

• Running SQL scripts or queries for 

clients

2. Oracle Database Services 

Our Standard Oracle Database services are 

currently available for Oracle 10 & 11g Editions. 

Key features include: 

• Initial database software installation, 

including configuration and verification as 

required 

• Installation of a dedicated instance 

• Setup of backup and database management 

policies 

• Performance of daily or weekly backups to 

disk, as requested by customer 

• Management and monitoring of disk space 

• Database restoration, as needed 

• Rebuilding of database indexes 

• Running SQL scripts or queries for clients 

Optional Services 

• SQL / Oracle Off Site Replication 

• Upgrading versions 

• Installation and configuration of SQL / 

Oracle RAC databases 

• Data conversion/migration assistance 

• Database consultations – SQL query tuning 

• Perform database performance tuning 

(design or load) 

• Rebuilding indexes 

Benefits 

High Availability 

Our Managed Databases service ensures 

that your database is always up and running. 

Round-the-clock monitoring and support 

ensures optimal performance. 

Reduced Risks 

We have an extremely competent technical 

team having extensive experience with 

SQL and Oracle databases to ensure best 

practices are complied with. Monitoring of the 

performance criteria will help customers in 

understanding their database usage and will 

help mitigate risks. 


Our Managed Databases service enables you 

to focus on your core activities (i.e. application 

performance, database indexing, analytics 

etc.) while we take care that your databases 

are running at peak performance in line with 

Service Level Agreements (SLAs). 

Scalability 

Continuous monitoring enables customers 

to analyze their load and growth parameters 

which are key indicators for future upgrades 

and scalability decisions (i.e. storage, processing 

power, high availability etc). We ensure proactive 

assistance and consultancy for your databases 

to ensure seamless integration of additional 

capacities required by a growing business. 


Managed Storage Services 

Highly available storage services for your critical data 

Overview 

What is Managed Storage? 

With ever-increasing data intensive applications, 

data storage is becoming significantly important. 

There is a growing demand for high performance, 

reliability, scalability, security and high 

availability. An organisation’s storage always 

grows over a period of time. 

Managed Storage services provide storage 

capacity, monitoring and management of 

customers’ data in a secure environment. 

Our offering 

eHosting DataFort’s Managed Storage Services 

allow customers to store, manage and 

maintain data dynamically to keep up with the 

business requirements without worrying about 

performance degradation. The service ensures 

architectural compliances with no CAPEX and 

ensures scalability of the solution with the surging 

storage requirements. 

Features 

Storage Area Networks (SAN) gives customers the 

best of both storage and network technologies. It 

provides high performance and high availability 

by virtue of its fully redundant architecture. 

eHosting DataFort offers 3 Key SAN Services: 

• Server SAN Connectivity - Allows customers 

to connect their servers to shared SAN that 

gives optimal performance for databases and 

cluster servers. Customers can avail high 

availability SAN services with guaranteed 

Service Level Agreements (SLAs) without 

investing on expensive SAN infrastructure 

themselves 

• SAN Storage – eHosting DataFort uses 

high performance disks (i.e. SCSI & SAS) 

with various criteria (RAID 0/1/10/5) to 

fulfill storage requirements for the hosted 

infrastructure 

• Multipathing - Automatically tunes your 

SAN and selects alternate paths for your 

data if necessary. Residing on the server, 

Multipathing enhances SAN performance 

and application availability. It also integrates 

multiple-path I / O capabilities, automatic 

load balancing, and path failover functions for 

complete path management 

Benefits 


We will manage and maintain the consolidated 

network storage repository for customers, which 

ensures peace of mind and allows them to focus 

on their core activities. 

24x7 Monitoring and Support 

Round-the-clock monitoring and support means 

that your business does not suffer any downtime.

Reduced Capital Investments, Pay-As- 

You-Grow 

Customers can reap the benefits of high 

availability and highly secure SAN services 

without investing on SAN infrastructure. The payas-you-grow 

model allows you to pay for only 

what you use and scale it dynamically as your 

business demands. 

Scalability 

High storage capacity makes the SAN services 

scalable. This eliminates the need to worry about 

growing the storage capacity as the business 

grows. 


Fully redundant architecture of SAN services 

provides high availability to our customers. 

Security 

Highly reliable and secure Data Centre 

infrastructure ensures that your critical business 

applications are always secure. 

Service Level Agreements 

Guaranteed Service Level Agreements (SLAs) 

ensure high quality of service. 


Managed Backup and Restore 

Secure and reliable backup for your business 

Overview 

What is Managed Backup & Restore? 

Information protection is one of IT’s most critical 

functions and data is the most valuable IT asset. 

This makes it imperative for businesses to ensure 

data security and availability. 

Traditional tape-based backup solutions cannot 

deliver high service levels, primarily because 

tape libraries, tape drives, and tape media are 

not built with a focus on reliable restoration. 

Managed Backup and Restore not only 

minimizes risk of data loss but also restores data 

faster than tape backup solutions. 

Our offering 

Our Backup and Recovery solution offers a diskto-disk-to-offsite 

backup solution with 

real-time data protection for servers, laptops, 

and desktops– both locally for instant recovery 

and offsite for disaster recovery. 

Features 

• Determination of backup schedules by our 

architects who size the file and database 

volume of the hosted infrastructure and 

calculate the monthly volume with 

customer inputs on the selection list of 

folders for backup 

• Installation of backup agents depending on 

the applications and operating systems for 

maintaining data integrity 

• Policy based, full weekly backups and 

daily incremental backups - Last 7 days, 

4 weekly and 1 Monthly tapes of clients. 

Typically monthly tapes are kept for 2 

months after which they are recycled 

• Weekly offsite backups in a fire proof, 

earthquake resistant and physically and 

environmentally controlled place 

• Open files backup 

• File versioning & local archiving 

• Central & Remote Administration 

• Compression technology enabling efficient 

utilization of disk space 

• Backup verification procedures 

• Optional test-recovery strategies 

• Backups scheduled during off-peak hours 

• Regular aggregate backup usage reports, 

successful backup sessions, identification 

of critical trends, impending limit alerts to 

enable capacity planning etc 

• Various operating systems, database 

platforms and business applications 

compatibility 

• We offer 4 Main Types of Backup Services 

which include: Standard Backup Services, 

Snap and Clone Services, Disk Imaging 

Services and Customized Backup & Restore 

Services

Benefits 

Data Recovery and Restoration 

Managed Backup and Restore services ensure 

fast and easy data recovery and help to plan for 

disaster recovery and business continuity. 

Security 

Data is secured by AES 256-bit encryption 

technologies implemented by major financial 

institutions and government agencies. In addition, 

our state-of-the-art Data Centre facilities offer very 

high levels of security for your critical business 

data and applications. 

Reduced Risk 

Fully automated service reduces the risk associated 

with handling backup tapes. 

Reduced Business Impact 

Backup scheduling done outside working hours 

avoids business impact. 

Quality of Service 

We offer Service Level Agreements (SLAs) that 

ensure high quality of service. 

Increased Productivity and Efficiency 

With reduction on time spent on routine 

managerial tasks, productivity and efficiency 

increases. 


Round-the-clock monitoring and support 

ensures high availability. 

Scalability 

Our solutions are scalable, designed to 

accommodate growing volumes of data. 

Customized Solutions 

We offer customized solutions to meet 

customers’ needs. 

Reduced Total Cost of Ownership (TCO) 

With our Backup and Restore services you do not 

have to worry about provisioning, implementation, 

and management costs. This leads to lower 

operational costs and reduced Total Cost of 

Ownership (TCO). 


Our experts will manage your Backup and Restore 

needs so that your team can eliminate routine data 

management tasks to focus on the core business. 


Managed Exchange 

Ensuring high availability, performance and security 

of your exchange systems 

Overview 

What is Managed Exchange? 

E-mail has become one of the most critical 

business applications forming the backbone for 

the day-to-day business operations. Anytime, 

anywhere access to e-mail, contacts, calendar 

and resources has become imperative to ensure 

effective communication with customers, 

vendors and partners. 

Managed Exchange is a sophisticated email 

messaging solution aimed at achieving much 

more from email systems than simply sending 

and receiving emails. Dedicated servers ensure 

corporate compliance and personalization that 

can be only delivered on the dedicated hosting 

setup. 

Managed Exchange solutions integrate with 

mobile phones and wireless devices, allowing 

for continuous connection via Blackberry 

Enterprise Server, iPhone or Outlook Web 

Access. 

Our Offering 

Our Managed Exchange offering is based on 

Microsoft Exchange Server technology and 

provides an affordable, premium email service 

that maintains and manages your exchange 

server empowering your organisation with 

the ability to communicate more effectively 

thereby substantially improving the way your 

organisation operates. 

Managed Exchange can bring time efficiency 

and business agility with exchange hosting by 

coordinating contacts, meetings and email, 

whether you are in the office, or working 

remotely. 

We offer customized solutions to fit your needs 

and our monthly pricing model ensures that 

you pay for only what you use without incurring 

capital expenditure. 

Features 

Managed Exchange features include: 

• Premium user email services including 

Contacts, Calendar, Public Folders, Archive 

Folders, Meeting Planner, Task Lists 

• Monthly subscription based flexible licensing 

options 

• Anti-virus & Anti-Spam 

• Daily backups 

• 24x7 server monitoring 

• Critical updates and service packs 

• Industry standard Service Level Agreements 

(SLAs) 

• Full hardware warranty and support 

• Redundant internet connectivity 

• Secure WebMail Access (OWA) 

• Support for RPC of HTTP (XP / Office 2003 & 

above)

• Support for POP3, HTTP, HTTPs, VPN 

• Firewall and network-to-network VPN 

support 

• SSL security 

• Blackberry support 

• Email archiving 

Benefits 

Predictable Monthly Expenses 

You don’t have to worry about varying costs 

with our fixed, monthly charges, which can 

be budgeted well in advance. 

Reduced Total Cost of Ownership 

(TCO) 

Maintenance and management of your 

own exchange server involves significant 

expenditures, specialist skills and time. A 

hosted solution always compares favorably 

when evaluated against an on-premise 

Exchange solution and reduces your Total 

Cost of Ownership (TCO) with little to 

no upfront investment and a predictable 

monthly fee. 

Reduced Risks 

Data stored on each local PC and on servers 

at eHosting DataFort with regular off-site 

backups help reduce the risk of data loss and 

protect your critical information. 


With our experts managing your messaging 

application, your applications will have high 

availability and peak efficiency. 

Improved Team Performance and 

Productivity 

Exchange services are key collaboration tools 

enabling teams for achieving quick workflow 

and business communication. 


Comprehensive built-in protection against 

viruses and spam provide enhanced security. 

With our State-of-the-Art Data Centres you 

can be assured of high levels of security and 

reliability. 

Flexibility – Anytime, Anywhere 

Access 

Flexible access to your mailbox content via 

any web browser- whether you are in the 

office, working from home or on the road. 

Round-the-clock Support 

24x7 telephone support allows you to focus 

on what you do best, i.e. your core business. 

Customized Solution 

We have customized solutions so you can 

choose the option that suits your business 

needs based on the number of users. 


IT Administration Services 

Forget day to day IT administration issues and focus on your core business 

Overview 

What is IT Administration? 

Most companies rely heavily on applications, 

databases and critical IT infrastructure to support 

their business. As organisations grow, not only 

does it become difficult to build the required 

expertise in-house, but it can also be quite 

an expensive proposition. IT Administration 

Services encompass technical support to perform 

installation, configuration, maintenance and 

monitoring, allowing customers to focus on the 

business requirements rather than day-to-day IT 

administration challenges. 

Our offering 

Our IT Administration services include: 

1. Windows Server Administration 

2. System Administration & Management 

3. Web Server Administration 

4. Exchange Server Administration 

5. J2EE Server Administration 

6. Active Directory Administration 

Features 

1. Windows Server Administration 

• OS installation following Microsoft (MS) best 

practices 

• Optimizing default installations and windows 

services to client specific requirements 

• ACL, Folder & administration 

management 

• Management and monitoring of disk 

space 

• Monitoring Server application & security 

logs for performance 

• Keeping OS patched up-to-date as per 

MS paradigms 

• MS backed technical support & advisory 

2. System Administration and 

Management 

• Installation and Configuration of the 

Operating System (OS) with latest service 

pack 

• OS Hardening 

• Security and Patches Updates 

• Monitoring and management of critical 

system parameters such as memory, disk 

space, CPU 

• Server installation and system updates 

• System services & application availability 

• Checking event logs 

• Creating administrative scripts, logon 

scripts, user and group accounts 

• Installing a domain controller 

• Management tasks for disks and volumes 

• File and folder management

• Resetting user passwords 

• Scheduling tasks 

• Setting up TCP / IP, user and group security 

• Readiness for other services (i.e. Backup, 

AV, HIDS, BMC) 

3. Web Server Administration 

• Installation of the web server application 

• Creating virtual directories on request 

• Configuration of proxy pass 

• URL redirection at web server level on 

request 

• Changing any application configuration 

parameters on request 

• Configuring of SSL certificates including 

CSR generation 

4. Exchange Server Administration 

• Install and configure Exchange Server with 

latest service pack 

• Email phishing configuration 

• Sender ID configuration 

• Configuration of SSL certificates including 

CSR generation 

• Recipient policy configuration / changes 

• Exchange security updates and patches 

installation 

• Mailbox creation 

• Configuration / changes of mailbox 

quotas, recipient policies

5. J2EE Server Administration 

• Installation of the application 

• Configuring connection pools 

• Starting / stopping containers on request 

• Changing any application configuration 

parameters on request 

6. Active Directory Administration 

• Allows customer to assign policies, deploy 

software, and apply critical updates to the 

application user and access to the hosted 

infrastructure 

• The ability to scale up or down easily 

• LDAP-directory services 

• Kerberos-based authentication 

• DNS-based naming and other network 

information 

• Central location for network administration 

and delegation of authority 

• Information security and single sign-on for 

user access to network based resources 

• Central storage location for application 

data 

• Synchronization of directory updates 

amongst several servers 

• AD Installation, Administration & 

Management of AD DNS and Group 

Policies 

• User Administration, limited to creation 

of users, resetting of password etc 

• Administration and management of 

additional functions such as login scripts, 

home folders 

Benefits 

Increased Productivity 

Time taken to make system changes reduces 

dramatically thereby increasing productivity 

and effectiveness. 

Enhanced Business Value 

Your staff can focus on the core business 

while our skilled technical experts take care 

of the administration activities, all at a low 

monthly cost. This reduces your total cost of 

ownership thereby enhancing business value. 


Our skilled technical experts monitor and 

manage your critical business systems 24x7. 

This gives your business high availability 

that is imperative for success in today’s 

competitive environment. 


We can provide Service Level Agreements 

(SLAs) ensuring a high quality of service.

Consulting and Advisory Services 

Reduced risks and doing business knowing your data is secure 

Overview 

What are Consulting and Advisory 

Services? 

The global economy has changed the 

perspective of industry leaders in dealing 

with business risks, with both information 

and technology playing a key role in an 

organisation’s growth today. Today, information 

systems go beyond the purview of just the IT 

department. They have become mission critical 

to the survival of any organisation’s business. 

Consulting and Advisory Services are aimed 

at providing IT consulting services designed 

to present you with simple, user-friendly and 

easy to comprehend policies that drastically 

reduce risk, and an overall strategy that will 

maximize the protection of your company’s 

most valuable assets. 

Our offering 

We have a team of leading experts to analyze 

and identify threats to the information systems 

in your organisation and develop strategies 

to prevent infiltration and attacks, as well as 

ensure statutory and regulatory compliance to 

various standards and frameworks. 

eHosting DataFort’s Consulting and Advisory 

Services team provides a wide variety of 

consulting and advisory services which 

include: 

1. Security Assessment 

a. Penetration Testing 

b. Vulnerability Assessment & 

Architecture Review 

c. Security Program Review (Policy, 

Process, Procedures, etc) 

d. Application Audit 

2. Enterprise Risk and Compliance 

a. Statutory and Regulatory Compliance 

b. Standards and Frameworks 

i. IT Service Management (ITSM) (ISO 

20000) 

ii. Business Continuity Management 

(BS 25999) 

iii. Information Security Management 

System (ISMS) (ISO 27001) 

iv. Quality Management System (ISO 

9001) 

3. Support Services 

a. Gap Analysis 

b. Internal Audit 

c. Risk Assessments 

d. Business Impact Analysis

Features 

1. Security Assessment 

a) Penetration Testing 

Regular penetration tests are an essential 

component of an information security 

program involving extensive analysis of 

security controls from the perspective of 

external and internal attackers. 

b) Vulnerability Assessment & 

Architecture Review 

Vulnerability Assessment involves security 

analysis of weaknesses prevalent in Servers, 

Desktops, Network and Security components 

whereas Architecture review involves 

reviewing the current security architecture 

design and implementation aspects. 

c) Security Program Review (Policy, 

Process, Procedures, etc.) 

It is based on ISO 27002: 2005 code 

of practice for information security 

management. Our teams perform a Gap 

Analysis to find out an organisation’s 

completeness and effectiveness based on 

the above. This includes reviews of security 

policies, processes, procedures and other 

related practices. 

d) Application Audit 

This involves a comprehensive review of the 

applications to check its security posture 

against well known threats. 

2. Enterprise Risk and Compliance 

a) Statutory and Regulatory 

Compliance 

We prepare organisations to identify 

potential gaps and have a mitigation plan for 

compliance by implementing strategic, tactical 

and operational controls such as Policies, 

Processes, Procedures etc. as part of an overall 

risk management plan. 

b) Standards and Frameworks 

We have expert consultants in IT related 

standards and frameworks critical for business 

profitability, productivity and efficiency. As 

complexities of IT tools, technologies and 

applications increase, they can be controlled 

by implementing standards and frameworks 

such as: 

i. IT Service Management (ITSM) 

(ISO 20000) 

The ITSM standard allows users to establish, 

manage, monitor and measure IT services. 

The framework allows costing, charging and 

budgeting of IT services against the respective 

activities. 

ii. Business Continuity Management 

(BS 25999) 

Business Continuity Management standard 

allows users to study, calculate and foresee

usiness impacts and risks on various scenarios. 

Acceptable risks and investments towards 

business continuity program are addressed 

through meeting requirements of the Business 

Impact Analysis (BIA). 

iii. Information Security Management 

System (ISMS) (ISO 27001) 

The ISMS standard provides a framework 

that controls the confidentiality, integrity and 

availability of all areas where information can 

be classified, categorised, labeled and protected 

against threats and vulnerabilities assessed 

against perceivable risks. 

iv. Quality Management (ISO 9001) 

Quality Management Standards can be applied 

for establishing, documenting, implementing 

and maintaining a Quality Management System 

standard framework which controls and achieves 

agreed specifications on products and services. 

3. Support Services 

The type of support services we provide against 

the mentioned standards and frameworks are (but 

not limited to) the following: 

a) Gap Analysis 

It is a holistic analysis of mandatory 

requirements as per the prescribed framework 

of various standards and is done in order to

verify the integrity of the framework and any 

deviations from it by comparing the mandatory 

requirements of the standard with those that are 

applied and running in the organisation. 

b) Internal Audit 

Through a yearly contract we provide an 

unbiased and comprehensive auditing service of 

your internal systems in order to ensure a higher 

degree of compliance within your organisation. 

c) Risk Assessments 

Our expert consultants have immense 

experience in formulating, planning and 

exercising a risk assessment by correlating the 

business, organisational and standard framework 

focus requirements. 

d) Business Impact Analysis (BIA) 

The relevant standards specify the focus areas 

and criteria for business impact analysis (BIA) 

for the relevant standards. BIA would arrive 

at the various risk factors for the organisation 

to consider and we can perform BIA against 

Quality, Security, IT Services and Business 

Continuity. 


Data Centre Auditing & Consulting 

High-end consulting services for all your Data Centre needs 

Overview 

What is Data Centre Auditing & 

Consulting? 

Organisations having Data Centre 

requirements might be looking at building 

new Data Centres or optimising or upgrading 

their current facilities. Data Centre Auditing 

and Consulting services are aimed at both 

these kinds of requirements. 

Our Offering 

We provide Data Centre Consulting services 

in collaboration with German-based Schnabel 

AG, our strategic partners and a leading, 

specialized and vendor-independent Data 

Centre consulting, planning and engineering 

firm. 

We provide end-to-end solutions starting from 

needs assessment to design, implementation 

and training by leveraging Schnabel AG’s 

more than 30 years of experience in Data 

Centre planning for banks, telecommunication 

companies, utilities and other industries. 

This ensures smooth and seamless integration 

of technical systems like power supplies, 

generators, UPS, climate control, access 

control, fire detection and protection with 

other security-related elements thereby 

guaranteeing clients’ security and process 

requirements. In addition, our services are 

tailored to your organisation’s specific needs. 

Features 

In collaboration with our partners, Schnabel AG, 

we offer two types of Data Centre consulting 

services: 

1. New Data Centres: Plan / Build 

For customers planning to erect new Data 

Centres, we provide complete and integrated 

services from the first conceptual ideas to 

the final commissioning and handing over of 

the new Data Centre. This includes planning, 

designing, tendering and implementing of 

building infrastructure and technical facilities. 

Data integrity and security, availability of IT 

equipment and compliance with international 

standards (TIA 942 and others) are guaranteed 

according to the individual needs of each client. 

The steps include: 

Consulting 

• Needs assessment 

• Concept 

• Budgeting 

Design 

• Schematic and final drawings 

• Cost estimates 

• No Objection Certificates (NOCs) and 

permits from authorities and facilities 

• Tender documents 

Implementation 

• Tendering 

• Tender evaluation and contract awards

• Site supervision 

• Testing 

• Handover and certification 

• Documentation 

Operation 

• Development of Total Quality 

Management concept (TQM) 

• Preparation for certification (TIA 942, 

ISO 27001 : 2005, ISO 9001-2000,SOX) 

2. Existing Data Centres: Audit / Upgrade 

For customers already operating their own Data 

Centres, we provide consulting services with 

a view to identify shortcomings, problems and 

single points of failures. Appropriate measures 

for redesign and upgrading enable the client to 

operate his Data Centre according to defined 

availability standards and in compliance with 

existing service level agreements. 

The steps include: 

Consulting 

• Needs assessment 

• Audit - technical/structural (e.g. TIA 942) 

• Audit - organisational (ISO 27001 : 

2005, ISO 9001-2000, TQM, SOX) 

• Recommendations 

• Preparation for certification (TIA 942, 

ISO 27001 : 2005, ISO 9001-2000, 

SOX) 

Redesign 

• Schematic and final drawings 

• Cost estimates 

• Selection of suppliers and contractors 

Implementation 

• Supervision 

• Testing 

• Hand over and certification 

Update of documentation 

• Checking of existing documentation 

• Complementing the documentation 

Areas of Expertise 

• Project Management 

• Architecture and Civil Engineering 

• Interior Design 

• Technical Facilities (Power Supply, 

UPS, Standby Generator, Precision Air 

Conditioning) 

• Security and Safety Facilities (Fire Detection 

and Prevention, Access Control, CCTV, 

Intrusion Detection and Prevention) 

• Communication, Monitoring and 

Management Systems (Building 

Management, Emergency Management, 

IT Network, Service and Network 

Operation Centre (SOC / NOC)) 


Disaster Recovery 

Ensuring the availability of critical systems with real-time replication 

and failover to managed disaster recovery site 

Overview 

What is Disaster Recovery? 

Disasters can happen in many ways and 

can disrupt or even completely devastate 

your business. These could be site outages, 

component outages or logical outages. In an 

increasingly uncertain world, organisations are 

becoming more reliant on technology. A failure 

of an organisation’s IT infrastructure can result in 

heavy loss of brand equity and revenue, missed 

opportunities and failed commitments. 

Data loss is increasingly becoming less 

acceptable because of the value of lost data and 

the inability to create it. Uninterrupted uptime 

and availability of mission critical data and 

applications is no longer a basic necessity, but 

has become an absolute business imperative. 

Disaster recovery (DR) is the process, policies 

and procedures related to preparing for recovery 

or continuation of technology infrastructure 

critical to an organisation after a natural or 

human-induced disaster. 

Our offering 

Our state-of-the-art Data Centres are the 

backbone of our disaster recovery services. We 

provide comprehensive end-to-end disaster 

recovery solutions for our customers. You can 

choose from our broad range of disaster recovery 

services. 

Our DR offering includes: 

• Disaster Recovery Consultancy 

• Comprehensive Hosted Disaster Recovery 

Solution 

• Disaster Recovery Sites 

• Disaster Recovery Seats 

Features 

1. Disaster Recovery Consultancy 

• Risk Analysis - Analysing the current 

environment to determine what threats 

may exist that could cause a disaster 

• Business Impact Analysis - Understanding 

and prioritising the risks that you need to 

mitigate 

Recovery Time Objective (RTO) - The time 

taken to recover services and Recovery 

Point Objective (RPO) – how much data 

you are prepared to lose, is considered 

• Design Recovery Solution - Designing a 

disaster recovery solution that matches 

your business requirements 

• Disaster Recovery Planning and Testingl- 

Recovery procedures and information 

pertaining to a disaster recovery plan

2. Comprehensive Hosted Disaster 

Recovery Solution 

We offer a comprehensive disaster recovery 

solution in partnership with Double-Take® 

Software to perform real-time data and 

server replication to recover businesscritical 

systems, data and applications such 

as Microsoft Exchange, SQL Server, and 

SharePoint in both physical and virtual 

environments in a simple and effective way 

using our hosted DR sites and Double-Take® 

Software data replication and workload 

optimization solutions. 

The managed disaster recovery and business 

continuity services can easily migrate, protect 

and recover data from local and distant sites, 

on both Windows and Linux platforms and 

across physical and virtual environments. 

• Migration - Migration of live server 

workloads across virtualization platforms 

• Availability - Replication of changes in 

real time to one or more servers at any 

location, locally or globally 

• Backup - Enabling full server backup and 

recovery for any-point-in-time recovery 

and storage optimization 

3. Disaster Recovery Sites 

We provide warm site and cold site DR 

solutions with a choice of our managed 

services at the DR sites. 

• Warm Site DR Solutions: These sites 

have hardware and connectivity already 

established, though on a smaller scale 

than the original production site. 

• Cold Site DR Solutions: These sites have 

virtualized or scaled down hardware 

enough to keep the business operations 

active during a disaster. Cold sites have 

backups that may be between several 

days and a week old and the data is 

restored and tested at regular intervals. 

Our Managed services at the DR site 

include: 

• Servers on a leased basis 

• Broadband Internet connectivity - 

redundant connectivity to the Internet 

• 24x7 system monitoring and 

management services 

• Application management (i.e. 

Databases, Messaging, Virtualization) 

• SAN storage services

• Managed security services including 

anti-virus, firewall management and network 

& host intrusion detection systems 

• Backup services include daily differential 

backups and full weekly backups – kept for a 

minimum of 30 days 

• Service Level Agreements (SLAs) 

• 24x7 Service Desk support 

• IT service management using ITIL (i.e. 

Problem Management, Incident Management, 

Release Management) 

• Remote hands for basic manual operations on 

the hosted infrastructure 

4. Disaster Recovery Seats 

eHosting DataFort can offer a complete relocation 

solution to any business where workplace 

continuity is crucial. Our seats are fully equipped, 

business ready, comfortable and secure. 

The key features are: 

• Shared and Dedicated Seats 

• Connectivity with our Universal Data Centre 

• MPLS connectivity 

• LAN environment 

• 24x7 Service Desk (Incident Management, 

Problem Management, Change Management) 

• Dedicated telephone lines & billing 

• Access Cards / Biometric access systems 

• Boardrooms 

• Printer, Copier & Fax 

• Ample parking space 

Benefits 

Reduced Downtime 

A disaster recovery solution minimizes 

downtime and keeps your business up and 

running in the event of a disaster. 

Reduced Risks 

Managing your company’s IT infrastructure inhouse 

costs more and carries greater risk than 

using a Managed Hosting service provider. 


With our DR services, your staff can focus 

on strategic activities rather than non-core 

activities of your business. 

Customized Solutions 

We offer tailored solutions specific to your 

business requirements and budgets. 


Guaranteed SLAs ensure quality of service.

Security 

With our state-of-the-art Data Centre 

infrastructure and backup and restore 

services, your business critical data and 

information are secure. 


Round-the-clock managed operations and 

support ensure near-zero downtime.

eHosting DataFort Brochure

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