Nursing Annual Report - UNM Hospitals - University of New Mexico

ANNUAL NURSING REPORT 2010 — GROWTH
What Do We Expect after We Have Implemented the Patient Centered Medical Home
initiative?
1. We expect that patients with chronic health issues will have improved clinical outcomes such as
improved blood pressure, diabetes indicators etc.
2. We expect to partner with our patients and encourage their self‐management skills.
3. We expect that access will be somewhat improved in that when patients call the
primary care clinics they will be able to get an appointment with their primary care provider or team
member when they want the appointment.
4. We expect the quality of care provided to our patients to be considerably improved and patients
will report their satisfaction with our medical homes by scoring us higher in our patient satisfaction
surveys (in the 90% range).
5. We expect staff and providers will be more satisfied with their jobs, staff will be working at the top of
their licenses/certificates and will enjoy developing a lasting relationship with their patients. Providers
will find their clinic practice less burdened with non‐provider tasks which will encourage them to stay
in family practice.
6. We expect medical students and residents to enter and stay in family practice. ♥
Eight UNMH Clinics and 50+ UNMHSC Providers Receive First NCQA Level 1 PCMH
Recognition in NM
In August 2010 the National Committee for Quality Assurance (NCQA) recognized UNMH with their
Physician Practice Connections — Patient‐Centered Medical Home Level 1 Recognition. These clinics:
• Primary Care Family Health, 1209 University NE
• Primary Care Family Health, Westside
• Primary Care Family Health, 2400 Tucker NE
• Primary Care Family Health, Northeast Heights
• Primary Care Family Health, Southeast Heights
• Primary Care General Medicine Clinic
• Primary Care Medicine Faculty Clinic
• Primary Care Senior Health Clinic
along with more than 50 physician partners, were named to the
group’s clinician directory, intended to help individuals find doctors who have demonstrated that they
meet important standards of care. Visit http://recognition.ncqa.org/ to see all of the Level 1 designees
(and note that UNMH is the only listing for NM!). ♥
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