SUSTAINABILITY ACTION PLAN 2013 - Maersk Tankers

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Key Actions and Success in 2012:
• Identification of tasks to offshore and recruitment and
training of GSC staffs were put in place as of end of July.
• Briefing and debriefing costs have been reduced
through implementation of online communication
solution between hub places and local place of
seafarers.
• Execution of crew change in cost efficient ports has
been started since end of January and continuously
maintains across different Crewing teams to save cost.
• Improving the communication as well as quality service
to our customers, other business units and employees,
by developing the MT Crewing website, Training web
application - Competency Manager for Enhanced
Training (COMET), and Seafarers’ Portal. The MT
Crewing website went live on 30th March with useful
contents to all stakeholders for better visibility of
organization’s activities;
• Furthermore, COMET serves as a platform for seafarers
where they can facilitate all their training activities
such as identifying training records, etc.
• Seafarers’ Portal was initiated to improve the
communication with seafarers by further utilizing the
website as communication medium where they can
access all management communication and strategies.
• Managing an attrition rate of 6% and an on time relieve
of 98% (+/- 30 days) regarding attrition rate and
On-Time relieve
Crewing Projects 2013
Crewing
Title Description Actions and target
CRW
TO
ENV &
CSR
HSSQ
& VET
Operational Efficiency Implement MTBS Processes to be improved include the budgeting
process and the training administration processes
by further enhancing our COMET system.
Simplification of Budgeting process
Further development of training web application
Development of manning offices as regional
centers
Improved communication
Empowerment of manning offices
The goal is to empower the manning offices and
to develop them as regional centers.
Develop communication with new hires Junior
officers.
Employee Engagement Further development of communication By executing more initiatives and enhance the
current portals rolled out in 2012.
Crew Quality
Customer Satisfaction
- Benchmark training activities with peers
- Enhance soft skills through leadership courses
and the personal Appraisals
- Ensure compliance more actively with Maritime
Labour Convention (MLC)
- Zero rejections due to experience matrix
In 2013, we will benchmark our training activities
with our peers to give us the ability to
assess how we stand compared to our peers,
and thereby further improve training plans and
processes.
Crewing will ensure that we meet all the requirements
when MLC comes into effect in 2013.
Where we’re aiming in 2013
Maersk Tankers Crewing vision is to be the leading crewing
service provider in the segment that we operate in through
the creation of a more customer-focused organization as
well as the reduction of cost.
Building on our success in 2012, Crewing aim to achieve
greater success in 2013 in the following aspects:
• Operational Efficiency: Continuously review and streamline
processes
• Cost Efficiency: Be conscientious in our cost management
and constantly identify opportunities for savings
• Employee Engagement: Constantly engage our colleagues,
understand their needs and support one another
• Crew Quality: Continuously review and improve the
quality of our seafarers
• Customer Satisfaction: Consistently strive to understand
the needs of our customers and meet their expectations
• In order to execute an promotion to Master or Chief
Engineer, a candidate must have minimum two recommendations
with approval from both the technical,
nautical, crewing department and the Head of MTTO, all
according to our Promotion Approval Plan.