Important Information Alan M. Sattler President Flower <strong>Hospital</strong> Flower <strong>Hospital</strong> Mission and values As an integral part of <strong>ProMedica</strong> Health System, we are a valuable community resource, providing comprehensive health services with expertise and compassion and improving the health of those we serve through prevention, education and superior service. Dear Patient: Thank you for choosing Flower <strong>Hospital</strong>. We are committed to giving the highest level of care while making sure you are safe and comfortable. You can rely on our skilled health care team to keep you informed about your care and progress while you are here. We also want you and your family to be active partners in your care by asking questions and talking to us. In this booklet, you will find important details that will help you during your stay. Additional information about your stay and other hospital services may be found in the Patient Services Guide, which is conveniently located in every patient room. Nursing units also have patient identification cards that include space for writing your patient ID number. Your family or other loved ones will need to use this number if they will be calling to learn more about you and your condition. At Flower <strong>Hospital</strong>, our patients are important to us. Our goal is to always provide excellent service that meets your needs and expectations. Following your stay, you may receive a survey in the mail. I am asking you to answer this survey and respond honestly to each question about your stay. If you have questions or concerns during your stay, please feel free to talk with any member of our health care team so we can meet your needs. Again, thank you for the chance to serve your health care needs. We wish you a swift recovery. Sincerely, Alan M. Sattler President Flower <strong>Hospital</strong> 5200 Harroun Rd., Sylvania, Ohio 43560 419-824-1444 www.promedica.org 2142 N. Cove Blvd., Toledo, Ohio 43606 www.promedica.org Collaboration Working together with mutual respect. Community-Based Locally owned, guided by constituent needs and business imperatives. Compassion Concern and understanding for others with commitment to help. Excellence Superior performance and outcomes. Integrity Honesty, sincerity and accountability. Stewardship Sound management of resources on behalf of <strong>ProMedica</strong> and the community. Telephone Numbers Below is a list of important telephone numbers that you may need during your stay at Flower <strong>Hospital</strong> and after you go home. If for any reason you do not see the phone number for a service or program that you need to reach, please call the hospital operator at 419-824-1444. Chaplain.............................................. 419-824-1801 Financial Counselors........................... 419-291-0330 .................................................. or (1-800-477-4035) HelpLine.............................................. 419-824-5558 Information Desk ................................ 419-824-1101 Main <strong>Hospital</strong>...................................... 419-824-1444 Outpatient Pharmacy.......................... 419-824-1644 Patient Advocate................................. 419-824-1879 Security/Lost and Found .................... 419-824-1997 Visitor’s Policy Rest is an important part of your care. But, we know that family and friends can help make your hospital stay more pleasant. Please note: • We have a flexible visiting hour policy. Please check signs on your unit or ask a nurse for visiting hours. • Your doctor may limit your number of visitors. • You may also ask to limit your visitors. • To respect patients who are sharing a room, visitors may be limited. • Quiet Times are observed from 2 – 3 p.m. and from 9 p.m. – 6 a.m. During these hours, we ask that you and your visitors help us maintain a quiet, peaceful atmosphere. To facilitate this, patients with roommates will be offered the use of headsets for listening to TV and earplugs will be available for patients requesting them. Tobacco-Free Policy All <strong>ProMedica</strong> Health System campuses, including Flower <strong>Hospital</strong>, are tobacco-free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles) and any other grounds that <strong>ProMedica</strong> maintains. As a courtesy, please also be considerate of our neighbors and avoid littering and loitering on properties that surround our campus. We understand that quitting tobacco can be hard. Smoking/tobacco use is a physical addiction. It takes the average person nine attempts to quit before they are successful. So even if you have tried to quit and have not been successful, keep trying. If you choose to quit and need assistance, please contact the Ohio Tobacco Quit Line at 800-QUIT-NOW, or consult your doctor for options that may include nicotine replacement therapy. Patient Representatives Please tell us if you or your family has questions or concerns about your care or stay. The patient advocate will work with you until your questions and concerns are resolved. The patient advocate is available Monday, Wednesday, Friday from 8 a.m. – 4:30 p.m. and Tuesday and Thursday from 10:30 a.m. – 7:00 p.m. To see the patient advocate, talk with your nurse, call 419-824-1879 or call a hospital operator by dialing 0. – 2 – – 3 –