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COMPANY PROFILE<br />
ADVERTISEMENT<br />
Saia LTL Freight<br />
Richard D. O’Dell<br />
President and CEO<br />
Technology as a Tool and Quality as a Journey<br />
At Saia LTL Freight, quality is a process. It is continually<br />
evolving and being re-defi ned based on expectations – ours<br />
and those of our customers – and the tools that make it<br />
possible. As technology continues to advance, we continue<br />
to implement proprietary software so that the level of quality<br />
that we are able to deliver increases as well.<br />
Here are just a few of the ways Saia LTL Freight is using<br />
advanced technology to re-defi ne quality and service:<br />
On the Road: Since 2011, we have invested over $100<br />
million to update every tractor in our fl eet. Each vehicle is<br />
now equipped with Vnomics’ FleetKnowSys Intelligent<br />
Telematics solution that tracks real-time driver performance<br />
and truck diagnostics. All new tractors also use Bendix ®<br />
Wingman Advanced technogoy to avoid collisions, reduce<br />
driver injuries, roll-overs and loss-of-control situations. Safety<br />
technology is making the road a safer place to be and that<br />
in turn assures that every load arrives in-tact for an on-time<br />
delivery.<br />
For the Customers: Every Saia LTL Freight city<br />
driver is equipped with new handheld devices<br />
that provide our customers with detailed real-time<br />
data on every shipment we handle, including<br />
estimated arrival times for both pick-ups and<br />
deliveries.<br />
Inside the Terminal: Forklifts are now using the latest tablet<br />
computer technology to communicate with dockworkers in<br />
order to speed the process and accuracy of loading. This<br />
cuts down on mis-loads, assuring the right freight gets on<br />
the right trailer. In addition we can send instructions to our<br />
dockworkers electronically which eases congestion on the<br />
dock and speeds the loading and unloading process.<br />
With the Sales Group: Saia LTL Freight has outfi tted our<br />
sales team with iPads pre-loaded with Microsoft Dynamics ®<br />
Customer Relationship <strong>Management</strong> (CRM) software to<br />
help manage each account. The CRM software gives us<br />
a 360-degree view of every customer interaction and can<br />
manage up to 100,000 customer accounts systemwide.<br />
Since 1924, Saia LTL Freight has been part of virtually every<br />
technological innovation that has shaped the distribution<br />
industry. Even more impressive than that, we have added<br />
processes and proprietary software to those advances so that the<br />
value to our customers has been increased ten-fold. In that time,<br />
we have learned to distinguish temporary fads from solutions<br />
that create lasting value. More importantly, our<br />
experience has shown us that technology is merely<br />
a tool. It is simply used to carry out a particular<br />
function. We also know that quality is not a<br />
destination. Instead, it is a mindset that, when<br />
deeply embedded, drives everything else.<br />
www.saia.com<br />
107 LOGISTICS MANAGEMENT WWW.LOGISTICSMGMT.COM | December 2012
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