Parking Services Improvements 2012/13 PDF 75 KB - Gravesham ...

system is not efficient and the acquisition of the new system will bring
other benefits by enabling the Parking Services team to streamline some
of their current manual procedures.
2.5 Parking Services Team
2.5.1 Following a number of posts becoming vacant within Parking Services the
opportunity was taken to review the structure of the team with a view to
increasing the efficiency and productivity of the service and to provide
clearer dedicated functions, whilst still operating within existing budgets.
2.5.2 After completing the top down re-structure starting with creating the post of
Parking Operations Manager to run the day-to-day Parking services
operation further consideration was given to creating the best structures to
deliver the civil enforcement duties and the back office administration
functions.
2.5.3 The new structure introduced provides a better separation of duties
between the Civil Enforcement Officers and the back-office processing and
management team. A Senior Parking Officer post has also been created to
head-up the running of the office administration and processing team and
this ensures that there is a clear division of duties which was lacking
before. Under the Traffic Management Act 2004 there should be a clear
separation of duties and roles between those issuing the fines and those
processing them, the re-structure has therefore brought the service more
into line with the Act.
2.5.4 The final part of the structure was to create a team leader post to lead and
supervise the enforcement officers and to act as a single point of contact
for management. This post supervises the enforcement team and ensures
that patrols are carried out efficiently to maximise the effectiveness of the
enforcement team.
2.5.5 To further assist with these changes the Office team were moved onto the
first floor within the Civic Centre and this has enabled more effective
engagement with key teams such as Community Safety and Finance.
2.5.6 The Parking Services team is now fully staffed and is operating well with
the many tasks they are required to perform.
3. BACKGROUND PAPERS
3.1 Background papers are held by the Operations Manager (Parking and Amenities)
at the Civic Centre.
Anyone wishing to inspect background papers should, in the first place, be
directed to Committee & Electoral Services who will make the necessary
arrangements.
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