DIGITAL SEASON SEAT CARD GUIDE - Edmonton Oilers
DIGITAL SEASON SEAT CARD GUIDE - Edmonton Oilers
DIGITAL SEASON SEAT CARD GUIDE - Edmonton Oilers
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2013-14<br />
<strong>DIGITAL</strong> <strong>SEASON</strong> <strong>SEAT</strong><br />
<strong>CARD</strong> <strong>GUIDE</strong>
what a great<br />
SAVE!!!<br />
Season Seat Holders<br />
Remember to use your Digital Season Seat or ID Card<br />
to receive 15% OFF regular price merchandise!<br />
Present your Card at time of purchase at the <strong>Oilers</strong> Store (Rexall Place and Kingsway Mall) to receive 15% OFF<br />
regular price merchandise. This offer expires on September 14, 2014 and cannot be used in conjunction with other offers.
<strong>Oilers</strong> Digital Season Seat FAQs<br />
The <strong>Oilers</strong> Digital Season Seat Card is an easy to use digital ticket system exclusive to<br />
<strong>Oilers</strong> Season Seat Holders at Rexall Place.<br />
Similar to printing or downloading an airline boarding pass, this up-to-date technology<br />
is quick, secure and simple. Utilizing this digital system will allow you the ultimate<br />
convenience and flexibility in managing your seats.<br />
Each of your <strong>Oilers</strong> Digital Season Seat Cards has been pre-loaded with all the 2013-14<br />
regular season home games. With no tickets to carry, your card will allow you to:<br />
• Enter the arena, scan at the door, and cheer on your <strong>Oilers</strong><br />
• Print tickets from any computer with no fee<br />
• Securely and electronically transfer tickets via e-mail<br />
• Sell tickets via the <strong>Oilers</strong> TicketExchange, the only safe, secure and authorized site for the<br />
resale of <strong>Oilers</strong> tickets by <strong>Oilers</strong> Season Seat Holders<br />
• Donate your tickets online<br />
Your card also serves as your 2013-14 Season Seat Holder ID.<br />
Present your card at time of purchase at The <strong>Oilers</strong> Store (Rexall Place and Kingsway Mall)<br />
to receive 15% OFF regular price merchandise.
How do I use my card?<br />
Use your <strong>Oilers</strong> Digital Season Seat Card just like you would a normal paper ticket.<br />
Present your card to the attendant when you arrive at Rexall Place and you will be scanned<br />
into the building.<br />
How do I share my seats?<br />
There are three great options for sharing your seats:<br />
1. Print a paper ticket through your <strong>Oilers</strong> Account Manager<br />
2. Forward tickets electronically through your <strong>Oilers</strong> Account Manager<br />
3. Provide your Season Seat Card to the recipient
How do I print at home or<br />
forward tickets electronically?<br />
To print or forward your tickets follow these easy steps:<br />
1. Log in to your online <strong>Oilers</strong> Account Manager using your Account ID and password.<br />
2. Click on Manage My Tickets.<br />
3. Select the game you would like to manage.<br />
4. Select the action from the drop down menu and check the box corresponding to the<br />
ticket(s) you would like to print or forward.<br />
5. The seats you have selected will move to your cart at the top right corner of the screen.<br />
The cart allows you to forward tickets for multiple games to a single recipient or print<br />
multiple games at once.<br />
6. Once you have selected all the seats you wish to manage, click Continue and<br />
follow the on-screen instructions.
How does it work?<br />
Your Season Seat Card carries a barcode that is valid for each game of the season.<br />
When printing a ticket, the printed ticket becomes valid for entry to that game and the<br />
barcode on your Digital Season Seat Card will be deactivated.<br />
During the forwarding process the barcode is cancelled for the selected game only and a<br />
new one is issued electronically. The recipient is sent an email with instructions on how to<br />
log in to Account Manager to print or download the new ticket. Tickets can be printed using<br />
any standard printer.<br />
Can I print, forward or sell only some of my<br />
tickets and leave the rest on my card?<br />
Yes. Simply check the box next to the seat that you would like to print, forward or sell and<br />
continue through the process. Once your tickets have been printed, forwarded or posted for<br />
sale, that information will show up next to your seats for the selected game in your account.
Can I print or forward tickets if my<br />
account is not paid in full?<br />
Yes, your entire ticket package is available on your online Account Manager.<br />
Is there a way to print or forward<br />
more than one game at a time?<br />
Yes, your Account Manager allows you to perform the following actions:<br />
• You may print tickets for one or more games in one transaction<br />
• You may forward tickets from multiple games to a single recipient<br />
NOTE: Printing and forwarding cannot be done in the same transaction.<br />
How do I donate my tickets?<br />
To donate your tickets and receive a charitable tax receipt, log in to your<br />
<strong>Oilers</strong> Account Manager and select Donate Tickets to Charity in the drop down menu<br />
and follow the on-screen instructions.<br />
Donations must be made a minimum of three business days prior to date of the game.
How do I sell my tickets on<br />
<strong>Edmonton</strong> <strong>Oilers</strong> TicketExchange?<br />
To post tickets for sale on the <strong>Edmonton</strong> <strong>Oilers</strong> TicketExchange, simply:<br />
1. Log in to your Account Manager with your Account ID and password.<br />
2. Click on Manage My Tickets.<br />
3. Select the game.<br />
4. In the drop down menu select Sell Tickets on <strong>Edmonton</strong> <strong>Oilers</strong> TicketExchange,<br />
check the box next to the tickets you wish to sell and click Done.<br />
5. Enter your preferred posting price and expiration date. Click Continue.<br />
6. Verify the information and click Post Tickets for Sale.
What are the fees for printing or<br />
sharing tickets?<br />
Print at home via online Account Manager...........................................Complimentary<br />
Ticket Forwarding via online Account Manager....................................Complimentary<br />
Individual game ticket Forwarding/Printing<br />
through the <strong>Oilers</strong> Customer Experience Team<br />
(in person or via phone request)..........................................$1.95 per seat, per game
What if I lose my Card?<br />
Your tickets can be reprinted at home by logging in to your online Account Manager or by<br />
calling a Customer Experience Representative at 780-414-GOAL (4625).<br />
In order to reprint tickets for stolen cards a police report must accompany your request.<br />
Original barcodes will be deactivated and new tickets with a different barcode will be<br />
activated and printed. Only the new tickets will grant access to Rexall Place.<br />
Who should I contact if I have an issue with my<br />
Account Manager on game days?<br />
Weekdays between the hours of 8:30 AM and 5:00 PM you may contact our<br />
Customer Experience Team by calling 780-414-GOAL (4625) or by visiting our ticket office<br />
located at TELUS Field, 10233 - 96 Avenue.<br />
After regular business hours on game days, or on weekends, please proceed to the Game<br />
Day Office at Rexall Place located behind Section 120 on the main concourse. The Game Day<br />
Office is open a minimum of two hours before game time or 30 minutes before the doors open.
THOUSANDS OF OILERS <strong>SEASON</strong> <strong>SEAT</strong> HOLDERS<br />
HAVE JUMPED ON BOARD.<br />
The <strong>Oilers</strong> Digital Season Seat Card. Simple. Secure. Convenient.
edmontonoilers.com
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