Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
Integrated EVOip Voice-over-IP Recording Solutions ... - ASC telecom
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4Integration<br />
<strong>Integrated</strong> <strong>EVOip</strong> <strong>Voice</strong>-<strong>over</strong>-<strong>IP</strong><br />
<strong>Recording</strong> <strong>Solutions</strong> for Aastra<br />
What <strong>ASC</strong> offers:<br />
= Fully integrated Vo<strong>IP</strong> recording solutions for<br />
Aastra<br />
= Active recording solutions for Aastra’s MX-ONE<br />
and Aastra 700 platform<br />
= Compatible with Solidus eCare Multimedia<br />
Contact Center<br />
= Fast search-and-replay using additional tagged<br />
information<br />
= Custumized solutions for multiple industries<br />
and purposes<br />
= Purely Software-based system without any<br />
proprietary hardware<br />
<strong>EVOip</strong> for Aastra<br />
= Certified by Aastra for Aastra MX-ONE,<br />
Aastra 700<br />
= Handles encrypted Vo<strong>IP</strong> conversations<br />
= Captures both voice and call-index data<br />
= Records up to 300 concurrent channels per<br />
server<br />
We record & analyze communications
4 <strong>Voice</strong> <strong>over</strong> <strong>IP</strong><br />
<strong>ASC</strong> Vo<strong>IP</strong> <strong>Recording</strong> for Aastra<br />
<strong>Integrated</strong> Vo<strong>IP</strong> <strong>Recording</strong> for<br />
Aastra<br />
<strong>ASC</strong>´s integrated communications recording<br />
solutions for Aastra’s MX-ONE and<br />
700 platform are designed to capture,<br />
store, playback and archive telephone<br />
calls from <strong>Voice</strong>-<strong>over</strong>-<strong>IP</strong> networks. The<br />
product can run under either Windows<br />
or Linux operating system without any<br />
proprietary hardware, thus allowing<br />
easy and cost-effective deployment.<br />
<strong>EVOip</strong> software categorizes calls by date,<br />
start/end times, call duration, phone<br />
number, and channel or <strong>IP</strong> address, and<br />
stores them on a server.<br />
Meet Diverse <strong>Recording</strong> Needs<br />
<strong>ASC</strong>’s flexible and easily scaled voice recording<br />
solution can be used by many<br />
types of organizations for multiple purposes.<br />
Financial institutions can record calls and<br />
retain them to comply with g<strong>over</strong>nment<br />
regulations. Public safety organizations,<br />
such as police departments and first<br />
responders, can record incoming public<br />
calls to expedite investigations.<br />
Contact centers can record customer interactions<br />
to monitor and enhance agent<br />
performance. Companies can store calls<br />
with <strong>EVOip</strong> software to verify transactions,<br />
avoid legal liability, or investigate<br />
threatening communications.<br />
<strong>EVOip</strong> active for Aastra MX-ONE<br />
and Aastra 700<br />
<strong>ASC</strong>’s active Vo<strong>IP</strong> recording solutions for<br />
Aastra may be installed anywhere in the<br />
<strong>IP</strong> network and operates independent<br />
of the LAN structure. The audio streams<br />
are duplicated in the endsets and sent<br />
to the <strong>EVOip</strong> recorder without affecting<br />
conference capacity.<br />
<strong>Recording</strong> of encrypted conversations is<br />
also supported. To provide additional<br />
call details such as phone number, call<br />
direction or call duration, a CTIntegration<br />
for Aastra is included.<br />
Search-and-replay<br />
<strong>ASC</strong>’s search-and-replay applications are<br />
based on your company’s requirements:<br />
Select INSTANTplay or INSTANT WEBplay<br />
primarily for immediate retrieval of the<br />
most recent call. POWERplay or WEBplay<br />
excel with flexible search criteria and<br />
other advanced functions.<br />
Customers may choose either the<br />
browser-based application without any<br />
additional software or Java-based client/<br />
server technology with replay via LAN.<br />
Compatible with Solidus eCare<br />
Multimedia Contact Center<br />
Aastra Solidus eCare offers <strong>IP</strong> and<br />
mobility-enabled contact center<br />
solutions for enterprises of all sizes.<br />
Solidus eCare supports multi-site<br />
implementations, thereby enabling<br />
dispersed customer service organizations<br />
to act and be perceived as one single<br />
enterprise.<br />
<strong>EVOip</strong> is compatible with Aastra’s contact<br />
center solution, Solidus eCare ,<br />
and enhances its active recording solution<br />
with additional call-index data and<br />
recording of agent softphones. <strong>EVOip</strong><br />
also supports free seating.<br />
About Aastra<br />
As a leading global enterprise communications<br />
provider, Aastra delivers business<br />
communication solutions that truly<br />
shine above the rest. Entirely dedicated<br />
to enterprise communications, Aastra<br />
offers one of the most complete portfolios<br />
of unified communications solutions<br />
individually tailored to satisfy its<br />
customers’ requirements. With a strong<br />
focus on open standards, Aastra enables<br />
enterprises to communicate and collaborate<br />
more efficiently.<br />
Highlights:<br />
= Software-only solution<br />
= Available for Windows and<br />
Linux<br />
= PCI-DSS compliant<br />
= <strong>Recording</strong><br />
– Bulk, rules-based or<br />
record-on-demand (ROD)<br />
– Up to 300 calls simultaneouly<br />
– Threat call recording<br />
– DHCP support<br />
– Support of G.711 and G.729<br />
– <strong>Recording</strong> planner<br />
– Call data compression<br />
– <strong>Recording</strong> of encrypted calls<br />
= Vo<strong>IP</strong> recording as hosted<br />
service<br />
= Search-and-replay<br />
Browser-based and client-server<br />
based search-and-replay applications<br />
with flexible search criteria<br />
= Flexible<br />
– Flexible licensing concept<br />
– Enterprise licensing<br />
– Application Programming<br />
Interface (API)<br />
– Interfaces for <strong>ASC</strong>`s solution<br />
suite<br />
= Archiving<br />
– DVD, USB, NAS<br />
– Bulk or selective<br />
– Sequential, cascading and<br />
parallel<br />
= Browser-based configuration<br />
and administration<br />
= Modern software architecture<br />
= Security<br />
– Secure network and web<br />
connection<br />
– Fail-safe features and faulttolerant<br />
modes of operation<br />
Free recording license for<br />
demo:<br />
To receive a free demo of <strong>EVOip</strong><br />
for Windows, please contact your<br />
dealer or register at<br />
www.asc<strong>telecom</strong>.com.<br />
Subject to change without notice. Please note that the maximum channel capacity is only valid under standard conditions. Depending on the usage, the complexity of a specific configuration, and the number<br />
and types of software applications installed, certain restrictions may apply. Please contact <strong>ASC</strong> for further information.<br />
www.asc<strong>telecom</strong>.com<br />
08/12<br />
World Headquarters<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Seibelstrasse 2 - 4<br />
63768 Hoesbach<br />
Germany<br />
Phone +49 6021 5001-0<br />
Fax +49 6021 5001-310<br />
hq@asc<strong>telecom</strong>.com<br />
United Kingdom<br />
<strong>ASC</strong> <strong>telecom</strong> UK Ltd.<br />
1 Stanhope Gate<br />
Stanhope Road<br />
Camberley<br />
Surrey<br />
GU15 3DW<br />
Phone +44 1276 676070<br />
Fax +44 1276 685121<br />
uk@asc<strong>telecom</strong>.com<br />
France<br />
<strong>ASC</strong> <strong>telecom</strong> SAS<br />
3 Rue Georges Besse<br />
Silic 10<br />
92160 Antony Cdx.<br />
Phone +33 1 5559 6800<br />
Fax +33 1 5559 6819<br />
fr@asc<strong>telecom</strong>.com<br />
Switzerland<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Gewerbestrasse 6<br />
6330 Cham<br />
Phone +41 41 798 0040<br />
Fax +41 41 798 0041<br />
ch@asc<strong>telecom</strong>.com<br />
Middle East<br />
<strong>ASC</strong> <strong>telecom</strong> AG<br />
Dubai Silicon Oasis<br />
Emirates Ring Road<br />
Wing F<br />
Office 107/2<br />
Dubai, U.A.E.<br />
Phone +971 56 6923427<br />
dubai@asc<strong>telecom</strong>.com<br />
North America<br />
<strong>ASC</strong> <strong>telecom</strong> L.P.<br />
1 International Blvd<br />
Suite 623<br />
Mahwah, NJ 07495, USA<br />
Phone +1 201 252 3001<br />
Fax +1 201 252 3002<br />
us@asc<strong>telecom</strong>.com<br />
Japan<br />
<strong>ASC</strong> Japan Inc.<br />
NCC Ningyocho Bldg.<br />
3-7-3 Nihonbashi Ningyocho<br />
Chuo-ku, Tokyo 103-0013<br />
Phone +81 3 5643 7220<br />
Fax +81 3 5643 7221<br />
japan@asc<strong>telecom</strong>.com<br />
Singapore<br />
<strong>ASC</strong> <strong>telecom</strong> Singapore Pte.<br />
Ltd.<br />
54 Serangoon North Avenue 4<br />
#06-90 Cyberhub North<br />
Singapore 555854<br />
Phone +65 6876 5890<br />
Fax +65 6876 5990<br />
singapore@asc<strong>telecom</strong>.com
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