PRELIMINARy PROGRAMME - Optiscan

Operations and Technology Conference
Experiences
09:50 - Review your mail online at your ePoBox
Essam Al Saghir, technical expert, Emirates Post, United Arab Emirates
Log in to your ePoBox and review the images of all your mail that was sorted by sorting machines, plus receive
notifications for your registered mail online in your ePoBox. Interface the sorting machines with a postal back-end
system to collect all letter images for each PO box, and at the same time capture a copy of all notifications for
registered, parcel, EMS and money order postal services and post them in the ePoBox. Customers are able to review
all their mail online before they drive to their PO box.
Innovations and exchange
10:10 - Complexity of converting unstructured mail into industrial process
Didier Rouillard, business development manager, GMC Software Technology, Switzerland
It is estimated that more than 20% of business paper mail is still considered unstructured, meaning edited on
desktop platforms, printed and mailed manually with higher risk to deliverability. An organisation that wants to bring
this mail volume into its mainstream industrial mail process, either internal or external, faces technical challenges
and human resistance to change. The scope of this paper is to review these two barriers and explore paths to
solve these issues for large organisations. Benefits are better deliverability of mail, better usage of staff and postage
reduction.
10:30 - Declining post volume: what to do now?
Colin de Vries, MD, BlueMailCentral, Netherlands
The presenter will offer his vision for how postal companies can service the next millennium.
10:50 - Is your digital business successfully growing at 20% per quarter?
Zafar Khan, chairman & chief executive officer, RPost Communications, USA
How can a business grow substantially and yet focus on what it is really good at? The electronic product
marketplace evolves quickly in technology and diversity, and to be successful one must continuously innovate and
update. Success may also require being really good at one thing. So how in the digital space can business manage
fast change and diversity versus focus? The presentation will share how RPost resolved this conundrum by opening
its unique technology platform to the world.
11:10 - 11:40 Q&A
14:00 - 17:05 - Last Mile Delivery
Challenge
14:00 - Parcels terminals: an update on leading business models
Dr Pierre Kacha, director, Postal Practice, Decision/Analysis Partners, USA
Ever since their timid introduction, parcels terminals have become increasingly accepted by consumers and are now
an integral part of the postal distribution landscape. However, the industry has experienced many fits and starts as
business models adapted to the peculiarities of their markets. This discussion will present emerging business models
for parcels terminals, address their applicability to various markets, and discuss their strengths and weaknesses.
Experiences
14:20 - The postal service’s successful transformation through predictive analytics: control
dynamic complexity
Dr Nabil Abu El Ata, president - CEO, Accretive Technologies Inc, USA
The postal service’s strategic transformation faces win or die outcomes. Experienced studies showed that predictive
analytic methodologies lead the right transformation trajectories that align the cost to the service quality that
will be delivered for a particular volume. A new paradigm that mixes the traditional services with modern ones
and benefits from a variety of new delivery, telecommunication and presentation modes and mechanisms will be
discussed. Successful experiences in La Poste as well as in other industries will be presented. Challenges facing the
transformation will be discussed, and how powerful remediation is available to prepare for successful planning and
anticipated efficient implementations.
Early-booking discount – the earlier you book,
the more you save! See the website for details