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Operations and Technology Conference Day 1 - Tuesday 18 September 10:00 - 11:45 - Mobile Data and Connectivity 10:00 - Mobile innovation Daryl Jackson, postal segment leader, Deloitte Consulting, USA The landscape of mobile technology is evolving quickly: posts must develop a forward-thinking mobile strategy to align their digital and physical services. This presentation will discuss how to harness the power of technology by focusing on customer needs and offering innovative solutions. 10:20 - New momentum in CEP IT: hyperconnection, smartphones and cloud computing Dr Michael Linke, chief architect Mail/Logistics, T-Systems International, Germany Improved technical IT possibilities, increased smartphone and cloud usage, important momentum on major tradelanes and core socioeconomic developments have led to a global, multi-connected, so-called hyperconnected, market of people, goods, ideas and techniques. This situation results in higher demands and higher customer expectation on a B2B and B2C level and therefore enhanced challenges and goals for IT organisations in the CEP market. Although there are proven tools and techniques to achieve these goals, the specific dimensions of the hyperconnection should be properly analysed and set in scope of the CEP organisations’ overall goals. 10:40 - Unlocking the value of data from first to last mile Mark Davis, EMEA industry manager, Honeywell, UK How data collected in the postal chain can provide opportunities. Information collected, for example at post office counters, in package flows and recipient preferences, means that postal operators retain huge volumes of data. How can this data be used to improve productivity and open up new revenue streams? 11:00 - Mobile postman: utilise existing staff to generate new revenue sources Menachem Diamanstein, senior director WW Postal/Courier Vertical Solutions & Network Services, Motorola Solutions, UK The postal and courier industries are changing quickly due to the decline in physical mail and increase in internet shopping. Improved efficiency is no longer the goal: new ways to utilise existing staff and infrastructure to generate new sources of revenue is the name of the game. To survive, every postal organisation needs to automate and have all relevant data in digital form. Mobile payment is a hot issue; postal employees are reliable and are on every doorstep, every day. The sensor network offers a new direction for revenue generation. These sensors utilise postal fleets for sensing air quality, cellular coverage, road conditions, etc. 11:20 - 11:45 Q&A 10:00 - 12:30 - Moving Mail and Logistics Identifying the key challenges and issues 10:00 - Moving mail and logistics Marten Buettner, division head, LKE Group, Germany The presentation will focus on vehicles, scooters and everything related to logistics, including green initiatives. Experiences, applications and Innovation 10:20 - Synchronised supply chain: get ahead of your competitors Dr Eva Savelsberg, vice president Logistics Division, Inform GmbH, Germany For postal operators, efficient processes in distribution centres are essential to deliver consignments in a cost- and time-efficient manner. However, automation is mostly limited to the inside of the centre: the sorting plant. The optimisation possibilities of the yard are often disregarded. This potential should be exploited by implementing a yard management system that decisively increases throughput without the need to add extra manpower or purchase expensive equipment. Together with a customer, presenting a real-life case study, this presentation will demonstrate how in state-of-the-art hubs an intelligent yard management system can help overcome growth barriers, leading to increased time- and cost-efficiency. 10:40 - Supply chain and yield management: linking mailers and postal operators electronically Enno Ebels, managing director Data Quality Solutions, Neopost, France Optimising a postal supply chain is the same as for any supply chain: advanced information on what will enter the postal sorting centres is key to making operational decisions around sorting-centre yield management. This is a presentation of case studies on electronic interchange between mailers and postal operators, allowing advanced planning and optimising investment in sorting-centre staff and equipment, ensuring operators can confront the challenges around effecting a return on the resources deployed. It will also cover extension of revenue and quality controls from creation of mailpieces to the last mile delivery, creating an end-to-end and seamless experience for postal operators and their customers.
11:00 - Fully automatic trailer unloading of loose loaded parcels Jasper Van den Driest, managing director, Ancra Systems BV, Netherlands Good news for postal services and parcel couriers who have to take into account strict ergonomic regulations in addition to speed and reliability: Netherlands-based Ancra Systems has designed, produced and implemented a fully automatic system for unloading trailers with loose loaded parcels to increase transport efficiency between sorting centres. This solution is unique in the world and has been successfully implemented at La Poste and the Danish Post, both leading European postal operators. The system automatically transports the packages from the trailer to the sorting machines. It can handle up to 6,000 packages per hour. BOOK NOW REGISTER ONLINE! 11:20 - Streamline your end-to-end postal operations with real-time information Mike Maris, global lead, Warehouse, Transportation & Logistics, Motorola Solutions, UK In postal operations it’s all about moving items through the delivery chain as quickly and accurately as possible, reducing delivery costs while decreasing delivery times. But nearly everyone in your operation is on the move, disconnected from information in business systems, forced to deal with manual paper-based procedures that insert time and opportunity for errors. Learn how silos of information are eliminated from operations, allowing workers loading/unloading in sortation centres, and foot walkers and drivers who spend the day delivering letters and packages, to provide not only letters and packages but, just as important, end-to-end, real-time communication. 11:40 - Automatic planning and optimisation solutions for the postal industry Martijn Schimmer, sales manager, Transvision, Denmark Handling collection, transportation and distribution of mail is a highly demanding task, and each type of transport has its own challenges. The postal industry shows considerable potential for improving efficiency and achieving savings. To assist postal companies in obtaining this, Transvision has developed Transvision Postal Planner, which decreases planning time drastically, enhances users’ overview of the transport and assists companies in improving their customer service and route quality. The system facilitates major cost savings and impressive CO 2 emission reductions in mail transport operations. Improve your transport efficiency and achieve savings of 15% on your transport. 12:00 - 12:30 Q&A Day 2 - Wednesday 19 September 09:30 - 16:45 - Handling Mail and Parcels Efficiently Challenge 09:30 - The adaptable post Dr Pierre Kacha, director, Postal Practice, Decision/Analysis Partners, USA Posts have excelled at developing and applying standardised processes to push mail to its destination. Today, information and intelligence enable posts to manage their networks in a dynamic fashion to dramatically reduce costs while meeting service standards. The presentation identifies four distinct areas where posts can develop an adaptable and dynamic approach to modern operations management. Special focus on revenue protection in the mailstream 09:50 - Revenue protection: easy money Karin Vierwind, director Order to Cash, PostNL, Netherlands From the end of this year, 18 new culling-facing-cancelling machines (CFCs) will enable PostNL to intercept even more underfranked mail items. Cautious estimates suggest that from 2013 we will be able to trace at least twice as much underfranked mail, and then impose the necessary charges. PostNL will present the business case as well as the solution. 10:10 - Protect your revenue streams: how to make it happen Johan van Duijne, business development manager Postal Solutions, Neopost, Netherlands Revenue protection is increasingly taking a prominent place on every post’s agenda. However, the road to get there often appears to be long and winding. ‘How do I make it happen today?’ is the question. In a short presentation, Neopost will demonstrate how major results can often be achieved without a major investment in time, money or resources. The key is to focus on quick wins. Today, many of these opportunities can be found in the last 10-20% of manual handling processes, activities that have often been off-radar to postal operators. Early-booking discount – the earlier you book, the more you save! See the website for details www.postexpo.com 5
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