Ticket Safe
Ticket Safe
Ticket Safe
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Sabre <strong>Ticket</strong> <strong>Safe</strong><br />
Updated October 2011
Contents<br />
Background<br />
Basic Procedures<br />
Key Features & TJR Formats<br />
Best Practices<br />
Resources<br />
2
Background<br />
• Sabre ® <strong>Ticket</strong> <strong>Safe</strong> is an optional security application that was developed to<br />
enable agencies to restrict/disable ticket issuance outside of office hours for<br />
enhanced security<br />
• Fraud alerts were sent from Airlines Reporting Corporation (ARC) in response to<br />
agency inquiries about information requests and charges for fraudulent ticketing<br />
• A Sabre bulletin was issued to remind agencies to be aware of calls for personal<br />
information, i.e., phishing for pass codes<br />
3
Features<br />
• Applies to authorized ARC/BSP ticketing agencies<br />
• Is controlled by a TJR update<br />
• Includes TJR default as “OPEN” for ticketing<br />
• Provides additional security layer within automated ticketing<br />
• Limits ticket issuance to authorized staff within agency<br />
• Limits ticket issuance outside of office hours<br />
4
Procedures<br />
• Agency should review EPRs in the City Sign Table (H*CST)<br />
• Ensure only active employees have EPRs<br />
• Verify appropriate employees have SUBMGR and Duty Code 9<br />
• Establish guidelines for the disabling of ticketing<br />
5
Activation of <strong>Ticket</strong> <strong>Safe</strong><br />
• EPR keyword SUBMGR and duty code 9 required to enable feature<br />
• To “OPEN” agency for ticketing: W/TICKETING‡ON<br />
• To “CLOSE” agency for ticketing: W/TICKETING‡OFF<br />
• To Display TJR Option: W/TICKETING‡*<br />
• Error response when agency is CLOSED<br />
• UNABLE TO TICKET - AGENCY IS CLOSED FOR BUSINESS-1158<br />
6
Functionality Controls<br />
Restricted Entries<br />
All W‡ entries<br />
Linear exchanges<br />
TIC Mask<br />
FP Lines<br />
Allowed Entries<br />
WETRR – ARC ETR REFUND<br />
RFND – BSP ETR REFUND<br />
MISF – Agency Service Fees<br />
MISC1 – ARC MCO<br />
MISC2 – ARC PTA<br />
MISC3 – ARC TOR<br />
MISC6 – BSP MCO<br />
All Pricing – WP, WS and PQ<br />
Important Note:<br />
When agency is<br />
„closed‟ for ticketing, a<br />
branch location may<br />
not AAA into the<br />
agency PCC and issue<br />
tickets<br />
Branch may issue<br />
tickets in their own<br />
PCC if „OPEN‟<br />
Phase IVs<br />
All QREX transactions<br />
<strong>Ticket</strong> Voiding<br />
Electronic <strong>Ticket</strong> Revalidation<br />
7
Resources<br />
• SAN 5815<br />
• Agency eServices<br />
• <strong>Ticket</strong> <strong>Safe</strong> Quick Reference (Training>Quick References><strong>Ticket</strong>ing><strong>Ticket</strong> <strong>Safe</strong>)<br />
• Format Finder<br />
• <strong>Ticket</strong>ing and Fulfillment Community<br />
8
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