Business & Operations Review (Part 2) - Changi Airport Group

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Bottega Veneta at new luxury fashion concept store, The Fashion Gallery (Terminal 2)
ENHANCING COMMERCIAL PERFORMANCE More exciting new brands CAG strives to continuously refresh its retail and dining offerings and provide a varied range of options so that travellers can expect only the very best at Changi Airport. During the year, it brought in new and innovative brands and concepts, including a number of firsts in Changi. In retail, Changi Airport celebrated the opening of Pandora and The Fashion Gallery. Pandora, which is a popular Danish jewellery brand founded by a husband and wife team, has an international presence in over 50 countries. The store at Changi Terminal 1 is its first airport store to be opened in Southeast Asia. In January 2011, Changi welcomed The Fashion Gallery, a brand new luxury fashion concept, in the Terminal 2 Departure Transit Lounge. At 764 square metres, The Fashion Gallery is one of the region’s largest multi-brand airport fashion outlets and showcases 17 internationally renowned luxury designer fashion brands. Making their debut at Changi Airport are well-known brands such as agnès b., Loewe and Yves Saint Laurent. Other notable retail and F&B brands which were introduced at Changi Airport during the year include Rolex, Pashma, Peach Garden Noodle House, Texas Chicken, Saboten and Hudson News. Constant rejuvenation of retail space The upgrading of Terminal 1 will be completed in early 2012 after three and a half years of extensive upgrading works. Upon completion, it will boost concession space by more than 10% (over 2,300 square metres) and increase the number of concessions by about 25% in both the transit and public 1 2
Page 1: Business & OPERATIONs REVIEW
Page 4 and 5: Cities connected to Changi Airport
Page 6 and 7: BY MONTH Passenger Movements No. of
Page 8: 3 05 themed gardens ranging from tr
Page 11 and 12: DELIVERING AN AWARD-WINNING EXPERIE
Page 13: ENHANCING COMMERCIAL PERFORMANCE Ch
Page 17 and 18: ENHANCING COMMERCIAL PERFORMANCE 1.
Page 19 and 20: ENHANCING COMMERCIAL PERFORMANCE 1
Page 21 and 22: GROWING THE AIR HUB Singapore Chang
Page 23 and 24: GROWING THE AIR HUB 1. CAG and Hong
Page 25 and 26: ENSURING SAFETY & SECURITY 1. Auxil
Page 27 and 28: 1 2 60
Page 29 and 30: PLANNING FOR Growth With the goal o
Page 31 and 32: PLANNING FOR GROWTH 1. New centrali
Page 33 and 34: PLANNING FOR GROWTH Upgraded baggag
Page 35 and 36: EXPORTING THE CHANGI BRAND 1. Termi
Page 37 and 38: DEVELOPING PEOPLE Changes carried o
Page 39 and 40: CONNECTING LIVES 1. Exhibition pane
Page 41 and 42: April 2010 May 2010 May 2010 June 2
Page 43: 76 IN Appreciation

Business & Operations Review (Part 2) - Changi Airport Group

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