samtel

- Contribute to making the work environment free of oppression and injustice.
- The employee shows respect and tolerance for each other’s opinions.
5. Equal treatment of labor force
The Company highly regards all of the employees as valuable resources and is a major factor to drive the business
performance to achieve its goals. As a result, it is the Company’s policy to treat employees fairly in all respects,
employment opportunity, reasonable remuneration, promotion, welfare in the following aspects:
1. Respect for the right to work pursuant to the fundamental human right principles. For more details, please see in
Clause 4 under the topic of “Respect for fundamental human rights”
2. Define “Compensation and Benefit Policy”, regarding to employee motivation, internal impartiality and compensation
standards, and job value to company. The Company essentially determines corporate compensation, benefit and
welfare policy being compatible to position accountability, knowledge, and competence with business operation and
up-to-date compare to leading companies in industrial competition. In the other hand, Company certainly ensures
compensation, benefit and welfare policy aligned to new wage of legal regulation and preparing to AEC.
3. Define “Safety and Health Policy” as shown in the section “Corporate Governance” in the topic “Attention to
Stakeholders” under “Employee”.
6. Responsibility to customer
The Company strongly believes in building confidence and bringing satisfaction to all of the customers. Since their trusts
are critical to our business, the Company promotes the following policies:
1. Determine to provide and produce commodities and services that are trendy to satisfy customers’ needs.
2. Provide high-quality products and services at reasonable price.
3. Provide accurate information without any exaggeration that may cause misunderstandings on product’s quality and
quantity, or special conditions for each product and service.
4. Formulate procedures that permit customers to inform about drawbacks of the products or improper services,
because those complaints are valuable for the Company to come up with immediate remedy and improvement for
problematic products and services.
5. Provide effective after sale services for customer’s convenience.
6. Guard all customers’ information as top secret and refuse to use them for personal benefits.
7. Support all activities that will strengthen, as well as maintain, lasting and healthy relationship between Company and
customer.
More details on responsibility to customer for 2012 are disclosed in the section “Corporate Governance” in the topic
“Attention to Stakeholders” under “Customers”.
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Annual Report 2012