Page 2 ⢠Eco Constructions Operations Business Unit News with ...
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Quality Assurance Dept. <strong>News</strong><br />
Dear all this month we will discuss the meaning of the quality management system as follows:-<br />
What is the quality management system?<br />
Defining Quality Management<br />
Quality: Degree of excellence or service provide<br />
Management: Act, art, or manner of handling, controlling, directing<br />
Quality management: - means meeting your customer requirements by doing the right things the<br />
First time every time.<br />
Quality management Requirements: QM requires a cultural change; this change is substantial and<br />
Will not be accomplished in short period of time.<br />
The following table compares the previous state <strong>with</strong> QM state for typical quality elements:-<br />
QM Previous State Quality Element<br />
Customer-oriented Product-oriented Definitions<br />
First amony equals Second to service and cost Priorities<br />
Long-term Short-term Decisions<br />
Prevention Detection Emphasis<br />
System <strong>Operations</strong> Errors<br />
Everyone Quality control Responsibility<br />
Teams Managers Problem solving<br />
Life-cycle costs, partnership<br />
Price<br />
Procurement<br />
JANUARY 2010 - ISSUE 20 My <strong>Eco</strong> <strong>News</strong> 15
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