Quality Manual rev 1 - eco associates

Quality ManualECO- QMDocument No.: ECO-QMPage 1 of 28date:15/1/2009Issue No./Rev. No.: 1/1ECOASSOCIATESQuality ManualECO -QMDocument ApprovalDone By Reviewed By Approved ByName : Khaled Abdullah Name : Khaled Abdullah Name : Eng. Taher MaamounPosition:Quality Assurance ManagerPosition: Quality AssuranceManagerSignature: Signature: Signature:Position : Management representativeIssue Date: 15/09/2008 Issue No / Rev. No: 1/1 Rev. Date:15/1/2009(Amendment Table)Issue No. Amendment Date Amendment No.1 15/01/2009 1

Quality ManualECO- QMDocument No.: ECO-QMPage 2 of 28date:15/1/2009Issue No./Rev. No.: 1/11.0 Index1.0 Index2.0 Introduction2.1. goals of the company2.2. quality policy2.3. company profile2.4. company scope2.5. definitions2.6. referencesexcluTem4.1 general requirements4.2 general documentation requirements4.2.1 general requirements4.2.2 quality manual4.2.3 control of documents4.2.4 control of records5.0 Management responsibility5.1 management commitment5.2 customer focus5.3 quality policy5.4 planning5.4.1 quality objectives5.4.2 quality management system planning5.5 responsibility, authority and communication5.5.1 responsibility and authority5.5.2 management representative5.5.3 internal communication5.6 management review5.6.1 general5.6.2 review input5.6.3 review output6.0 Resource management6.1 provision of resources6.2 human resources6.2.1 general6.2.2 competence, awareness and training6.3 infrastructure6.4 work environment

Quality ManualECO- QMDocument No.: ECO-QMPage 4 of 28date:15/1/2009Issue No./Rev. No.: 1/12.0 Introduction2.1 Goals and scopeEco has developed a quality management system to maximize the satisfaction of itscustomers and to improve the management of the company.Eco general Goals are:• Achievement and maintenance of iso 9001:2008 registration as a tool forcontinual improvement.• Focus on our customers.• Products and services are to be done with quality level as defined through thedesign control process.• Reflect the image of our company to the international market.• Having our staff working as one team with sense of belonging & self-respect.This manual and the quality system, comply with the international standards Iso9001:2008; quality management system - requirements.The purpose of this manual is to document the company's quality policies, to instructand guide employees whose actions affect product requirement.The manual will inform our customers of the management system that isimplemented to assure product requirement.The system described in this manual shall be communicated to all employees inorder that they individually understand what is required and how it shall be affected.The quality manual is supported by operating procedures and detailed workinstructions to enable customer requirements to be accurately translated.-The scope of ECO associates is:-• Electrical works• Mechanical Works• Civil Works

Quality ManualECO- QMDocument No.: ECO-QMPage 5 of 28date:15/1/2009Issue No./Rev. No.: 1/12.2 Quality policy

Quality ManualECO- QMDocument No.: ECO-QMPage 6 of 28date:15/1/2009Issue No./Rev. No.: 1/12.3 Company profile2.3.1 Contact InformationECO AssociatesMain Office7 Husni Osman St.Sefarat DistrictNasr City, Cairo, EgyptTel: (202) 22873167 – 22707074Fax: (202) 22873167 – 22707074Email: ecoasso @ ecoasso.comWebsite: www.ecoasso.com2.3.2 About E C O A S S O C I A T E SBased in Cairo, Egypt, Eco Associates is a contracting and engineering firmserving the manufacturing and service sectors. Eco Associates provides a widerange of maintenance and manpower services such as:• Supply and erection of steel structures• Factory maintenance and upgrades• Management and Supervision for contract projects• Local support, labor, and equipment for foreign companies• Tender evaluation for waste and water treatment plants, cement factories,and industrial and civil work.• Electrical, ventilation, raised floor, and precision air conditioning systeminstallation• Duct Work• Telecommunications operations: installation, supply, and maintenance oftelecommunications towers and shelters• The Eco Associates team has experience in a wide variety of environmentsand on a range of scales, showing the same attention to detail on projectsboth large and small, completing work in environments such as:• Cement plant factories• Wastewater treatment plants• Steel plants• Power plants• Gas metering stations• Industrial plants• Utilities• Painting works• Housing• Electrical worksEco Associates maintains a commitment to quality, efficiency, and safety in all of ourprojects and services. We look forward to working together with our customers toimprove both their businesses and the community.

Quality ManualECO- QMDocument No.: ECO-QMPage 7 of 28date:15/1/2009Issue No./Rev. No.: 1/12.4 Company scope2-4-1 Telecom DivisionBeginning in 2006, Eco Associates’ telecom division has steadily grown and is nowone of Eco Associates’ most ambitious and successful ventures. Eco AssociatesTelecom, or EcoTel, now boasts over 200 employees and has its own office inSheraton Heliopolis, Cairo. EcoTel’s past and current customers include some of themost prominent names in the telecommunications industry, such as Huawei Libya,Vodafone Siemens, ZTE, Alcatel, and Quicktel. Ecotel’s commitment to qualityservice and high standards has ensured customer loyalty for the division for years tocome.2-4-2 Cement Plant Maintenance and ServicesCement plant activities have been one of ECO Associates’ main focuses for severalyears. ECO Associates provides manpower to cement plants, providing workers suchas electricians, mechanics, welders, and fitters. ECO also provides yearly shutdownservices to a number of cement plants in Egypt along with yearly maintenance andupgrading operations such as lighting and fire alarm system maintenance.2.4.3 Air Conditioning and Raised FloorsECO Associates is a proud agency for Uniflair in Egypt, providing raised floor andprecision air conditioning installation and maintenance. Raised floors and precision airconditioning units are used for a wide variety of commercial and industrial purposessuch as server rooms, electricity stations, offices, and work stations. ECO Associate’sexcellent and reliable customer service has attracted customers such as Huawei,Quicktel, Motorola, Exxon Mobil, and others.2.4.4 Construction and Industrial ServicesECO Associates has provided a wide variety of construction and civil works forcommercial, residential, and industrial purposes, ranging from housing to factory andsteel structure installation. ECO Associates’ flexibility and high quality work hasproduced a great deal of growth in this arena. ECO Associates provides manpower,electrical system installation, utility installation, and civil works for a wide variety ofcustomers, from small private firms to multinational companies to the Egyptiangovernment.

Quality ManualECO- QMDocument No.: ECO-QMPage 8 of 28date:15/1/2009Issue No./Rev. No.: 1/12.5 DefinitionsSub-contractorAny person or organisation that provides raw materials, finished products or services inaccordance with agreed specifications devised wholly or partly from eco specifications.SupplierAny person or organisation that provides standard commercially available materials or servicesessentially to his own designs and specifications, including specifications which containadditional factors required by the users.Controlled raw materialRaw materials that will form part of / be in direct contact with the finished product, or rawmaterials whose failure to comply with specified requirements would adversely affect theperformance or efficiency of the finished product.Non-controlled raw materialRaw materials that will not form part of or be in direct contact with the finished product, or rawmaterials whose failure to comply with specified requirements is unlikely to adversely affect theperformance or efficacy of the finished product.Controlled copiesControlled copies of the quality manual are only issued to nominated individuals (by title, notname and not departments). The nominated person is responsible for its safekeeping and formaking it available to others in their department so that all employees become familiar with thecompany's quality policy.The management representative issues, numbers and records all controlled copies of the qualitymanual. When amendments are made on any page, the page is replaced by the new one, whichis marked by one (i) or more according to the number of amendments.The modified page will carry the same issue number of the manual.The manual is re-issued in case after 5 reviews or its modified pages exceed half the number ofits pages.Uncontrolled copiesNon-controlled copies of the quality manual are issued to outside organizations such ascustomers and other interested parties. These copies are current when issued, but holders donot receive subsequent amendments or additions.IdentificationControlled copies are marked with “controlled document, not to be photo copied” across themiddle of it, in blue colour. Whereas, non - controlled copies are marked with “Externaldocument, not to be photocopied”. Each page of the controlled copies is marked with a copynumber, traceable to the recipient individual.

Quality ManualECO- QMDocument No.: ECO-QMPage 9 of 28date:15/1/2009Issue No./Rev. No.: 1/12.6 References• ISO 9000: 2005, quality management systems – fundamentals and vocabulary.• ISO 9001: 2008, quality management systems – requirements.2.7 Exclusions- None3.0 distribution of controlled copies1. Chief Executive officer2. Chief technical officer (Management Representative)3. Chief Comercial officer4. QHSE department3.1 revisionsThe quality manual shall be reviewed and up-dated at least once a year. The revisions, updatingand distribution will be the responsibility of the management representative. He will beresponsible for retrieving the obsolete copies of the manual.A copy number and the job title of the manual recipient will designate all issued copies. Softcopy of the last updated version will be available on the quality system folder on the company’sserver. Read only access to the soft copy is allowed for everyone, the managementrepresentative and QHSE manager will be the only with full access to this copy.All copies of the manual are considered company confidential, for internal use only and not tobe photocopied whole or in part by the recipient. Nevertheless, at the discretion of themanaging director, Uncontrolled copies (External) of the manual can be distributed to serveother purposes. In such cases those copies will not carry a control number and will not besubject to updating system.Revisions are only released after the approval of the management representative.

Quality ManualECO- QMDocument No.: ECO-QMPage 10 of 28date:15/1/2009Issue No./Rev. No.: 1/14.0 quality management system4.1 general requirementsThe organization has established, documented, implemented and maintained a quality managementsystem and continually improve its effectiveness in accordance with the requirements of the ISO9001:2008 International Standard. The organization has:a. determined the processes needed for the quality management system and their applicationthroughout the organization,b. determined the sequence and interaction of these processes,c. determined criteria and methods needed to ensure that both the operation and control of theseprocesses are effective,d. ensured the availability of resources and information necessary to support the operation andmonitoring of these processes,e. monitored, measured where applicable, and analyzed these processes, andf. implemented actions necessary to achieve planned results and continual improvement of theseprocesses.These processes is managed by the organization in accordance with the requirements of the ISO9001:2008 International Standard. The organization has chose to outsource some of its processes thataffects product conformity to requirements1- (Execution of projects through subcontractors and is controlled through the followingprocedures Projects quality plan ECO-OP-13, Control of subcontractors procedure ECO-OP-17,Contracting procedure ECO-OP-21 and Small Projects quality plan ECO-OP-42.2- (The Design Process is controlled through the following procedures ( Control of Design Officesprocedure ECO-OP-09 .4.2 Documentation requirements4.2.1 GeneralThe documentation includes:• documented statements of a quality policy and quality objectives,• a quality manual,• documented procedures and records required by this International Standard, and• documents and , including records, determined by the organization to be necessary to ensurethe effective planning, operation and control of its processes.Procedures:ECO-OP-01 Quality, occupational health and safety, environmental systems documentation procedure.4.2.2 Quality manualThe organization has established and maintained a quality manual (this document) that includes:1. The scope of the quality management system (2.4)2. Details of and justification for any exclusions (2.7)3. System reference to the documented procedures established for the quality management (9.2)4. A description of the interaction between the processes of the quality management system (9.3)The quality manual is a controlled document, and each copy is uniquely identified against the authorizedkeeper. Manuals are updated as required and copies of the affected sheets are sent to all authorized

Quality ManualECO- QMDocument No.: ECO-QMPage 11 of 28date:15/1/2009Issue No./Rev. No.: 1/1keeper. It is their responsibility to ensure that they keep a totally current manual. Reasons for and detailsof changes are advised to keepers but master record is maintained by the quality department.4.2.3 control of documentsProcedures:Document approval and issue• Procedures that are essential to ensure the effective planning, operation and control of theprocesses and the quality system are controlled by documented procedures.• The approval requirements for documents are defined in the appropriate operating procedures.• The distribution of the above documentation is made to distribution lists identified byprocedure or in the document itself.Document changes / modifications• Changes of the quality documents arise as a result of changes of the process, manufacturingequipment, market feedback, requirements & applications.• Changes to documents are made by authorized personnel, and processed in a manner thatensures prompt action at the specified points. Handwritten notations on documents are notpermitted.• Records are made of changes as they are made.• Superseded and obsolete documents are promptly identified and removed from the place ofissue or use. One copy will be kept permanently with a clear identification.• The responsibility for the amendment of any documents is with the document originator.• Quality manual is re-issued in case its modified pages exceed half of its pages and any papercan be replaced if modification increases than 2 times.ECO-OP-02 document and data control procedure.4.2.4 Control of recordsRecords established to provide evidence of conformity to requirements and of the effective operationof the quality management system are controlled. The organization has establish a documentedprocedure to define the controls needed for the identification, storage, protection, retrieval, retentionand disposition of records. Records shall remain legible, readily identifiable and retrievable.Procedures:ECO-OP-03 Records control procedure5.0 management responsibility5.1 management commitmentTop management are committed to the development and implementation of the quality managementsystem and continually improve its effectiveness by:a. communicating to the organization the importance of meeting customer as well as statutory andregulatory requirements,

Quality ManualECO- QMDocument No.: ECO-QMPage 12 of 28date:15/1/2009Issue No./Rev. No.: 1/1b. establishing the quality policy (2.2),c. ensuring that quality objectives are established (5.4.1),d. conducting management reviews, (5.6)e. ensuring the availability of resources..5.2 customer focusTop management ensures that customer requirements are determined and are met with the aim ofenhancing customer satisfaction through 7.2.1 and 8.2.1.ECO-OP-11 Marketing procedure.5.3 quality policyThis is shown in section 2.2 of this manual.5.4 planning5.4.1 quality objectivesTop management ensures that quality objectives, including those needed to meet requirements forproduct, are established at relevant functions and levels within the organization. The quality objectivesare measurable and consistent with the quality policy.Procedures:ECO-OP-41 quality objectives procedure.5.4.2 quality management system planningTop management ensures that• the planning of the quality management system is carried out in order to meet the requirementsgiven in 4.1, as well as the quality objectives, and• the integrity of the quality management system is maintained when changes to the qualitymanagement system are planned and implemented.5.5 responsibility, authority and communication5.5.1 responsibility and authorityThe responsibility, authority and the interrelation of all personnel who manage, perform and verifywork affecting quality are defined; particularly for personnel who need the organizational freedomand quality authority to: -• Initiate action to prevent the occurrence of product nonconformity.• Identify and record any product requirement problems.• Initiate, recommend or provide solutions.• Verify the implementation of solutions.• Control further processing or delivery of non-conforming product until the deficiency has beencorrected.responsibilities and authorities are determined in the Company through the following1- The Organization Chart of Company ( Attached No. 9-1)2- Job Description of all Positions in the company were found in HR department

Quality ManualECO- QMDocument No.: ECO-QMPage 13 of 28date:15/1/2009Issue No./Rev. No.: 1/15.5.2 Management representative• Top management has appoint Eng. Taher Maamoun the organization's Technical manager who,irrespective of other responsibilities, have responsibility and authority that includes:• Ensuring that processes needed for the quality management system are established, implementedand maintained,• reporting to top management on the performance of the quality management system and anyneed for improvement,• ensuring the promotion of awareness of customer requirements throughout the organization, and• liaison with external parties on matters relating to the quality management system.5.5.3 internal communicationAll information will be transmitted to all relevant personnel by either cascade/functional Meetings, teambriefings and intra net. Notice boards will also be used.5.6 management review5.6.1 GeneralTop management reviews the organization's quality management system, at planned intervals,to ensure its continuing suitability, adequacy and effectiveness. This review includesassessing opportunities for improvement and the need for changes to the quality managementsystem, including the quality policy and quality objectives.Records from management reviews are maintained (see 4.2.4).5.6.2 review inputa. results of audits,b. customer feedback,c. process performance and product conformity,d. status of preventive and corrective actions,e. follow-up actions from previous management reviews,f. changes that could affect the quality management system, andg. recommendations for improvement.5.6.3 review outputThe output from the management review includes any decisions and actions related to:a) improvement of the effectiveness of the quality management system and its processes,b) improvement of product related to customer requirements, andc) resource needs.Procedures:ECO-OP-05 management review procedure.6.0 resource management6.1 provision of resourcesAppropriate resources (human, equipment, information, infrastructure, and environment) necessary forthe implementation of policies and management system to ensure the achievement of objectives are

Quality ManualECO- QMDocument No.: ECO-QMPage 14 of 28date:15/1/2009Issue No./Rev. No.: 1/1defined and made available. These resources are applied to managing the organization, process andprojects. The aim is to enhance customer satisfaction by meeting customer requirements.6.2 human resources6.2.1 generalThe personnel department is responsible for guiding and advising the organization on human resourcesmatters as well as maintaining personnel records. The selection and assignment of personnel to ensureapplicable competence is on the basis of appropriate education, training, skills and experience. There iseffective designation and communication of responsibilities, authorities and function to facilitate theefficient operation of the organization.Procedures:ECO-OP-19 Human resources procedure.6.2.2 competence, training and awarenessThe development of qualifications and competence is undertaken to meet the needs of the organizationand people. Continual improvement is an organization strategy and awareness is promoted to ensurepolicies, objectives and motivation is enhanced and reflected in the products and service. An achievementof objectives is encouraged in motivational ways.All new employees are given documented awareness (orientation) program to develop awareness ofcompany products, quality requirements, health & safety at work place.In order that personnel can meet the minimum standards of work required, they shall Possess the basicskills / qualifications as defined in their job descriptionThe human resource department is responsible for the company's training programme and acts inadvisory capacity for details pertaining to it. Line supervisors are responsible for ensuring that personnelare suitably trained for the tasks they have to perform, Particularly with regard to those that affectproduct requirement .Each director or manager is responsible for ensuring that, on annual basis, any necessary training isrecorded in the training needs form for each employee. If no training is required then this fact must beentered in the training plan form.The personnel department is responsible for monitoring all aspects of training.Operators are given specific training relevant to the job, which includes quality requirements.A training record will be maintained for each employee. This will generally include the followinginformation: -• Qualifications and employment history.• Training received on commencing and during employment.• evaluate the effectiveness of the training taken• Types of functions, machines or instruments for which the employee has been trained.Procedures:ECO-OP-22 Competence , awareness and training procedure.

Quality ManualECO- QMDocument No.: ECO-QMPage 15 of 28date:15/1/2009Issue No./Rev. No.: 1/16.3 infrastructureThe infrastructure ( workspace, hardware, software, tools, communication, Equipments and transportfacilities) required satisfying the organization's products are determined. The infrastructure requirements(function, performance, safety, security availability, space, equipment, and cost) are established: theinfrastructure is installed to its requirements. Major influences to the infrastructure are considered andevaluated during the annual financial planning process. Other issues are dealt with in the normalmanagement authority chain appropriate to operating in a well-established infrastructure. Suitablemaintenance programs operate to ensure the infrastructure operates to requirements.Procedures:ECO-OP-14 Maintenance procedure.ECO-OP-20 Network & Infrastructure6.4 work environmentHuman and physical factors of the work environment needed to ensure organizational results andconformity of product and service are recognized and implemented. To assist motivation and satisfactionthe following factors are considered.Human:-1 – understanding objectives and how they affect performance and quality2 – safety rules and procedures3 – continual improvement, greater involvement and realizing potential4 – recognition and rewards for achievement and improvement5 – competence developmentPhysical:-1 – noise2 – heat3 – light4 - cleanliness7.0 product realization7.1 planning of product realizationThe organization has planed and developed the processes needed for product realization. Planning ofproduct realization is consistent with the requirements of the other processes of the quality managementsystem. The organization has determine the following:• quality objectives and requirements for the product;• the need to establish processes and documents, and to provide resources specific to the product;• required verification, validation, monitoring, measurement, inspection and test activities specificto the product and the criteria for product acceptance;• records needed to provide evidence that the realization processes and resulting product meetrequirements.Procedures:ECO-OP-13 Projects quality plan procedure.ECO-OP-18 Planning & Follow Up Projects.ECO-OP-39 AC and RF Projects Procedure.

Quality ManualECO- QMDocument No.: ECO-QMPage 16 of 28date:15/1/2009Issue No./Rev. No.: 1/1ECO-OP-40 AC and RF after sales procedureECO-OP-42 Small Projects quality plan procedureECO-OP-43 Telecommunicatin projects7.2 customer related processes7.2.1 determination of requirements related to productThe organization has determineda. requirements specified by the customer, including the requirements for delivery and post-deliveryactivities,b. requirements not stated by the customer but necessary for specified or intended use, where known,c. statutory and regulatory requirements applicable to the product, andd. any additional requirements considered necessary by the organization.Procedures:ECO-OP-08 Contract review procedure.ECO-OP-10 Tendering ProcedureECO-OP-11 Marketing procedure.7.2.2 review of requirements related to the productThe organization reviews the requirements related to the product. This reviews are conducted prior tothe organization's commitment to acceptance of contracts or orders, acceptance of changes to contractsor orders) and ensures that:a) product requirements are defined,b) contract or order requirements differing from those previously expressed are resolved, andc) the organization has the ability to meet the defined requirements.Procedures:ECO-OP-08 Contract review procedure.ECO-OP-10 Tendering Procedure7.2.3 Customer communicationThe marketing department is responsible for transmits the customer feedback to the concerneddepartments to ensure that company meet the customer requirements to increase the customersatisfaction and detect any change in his/ her requirements. Documented procedure is in place to handleany customer complaints.Procedures:ECO-OP-11 Marketing procedure.7.3 design and development7.3.1 Design and development planning7.3.2 Design and development inputs7.3.3 Design and development outputs7.3.4 Design and development review

Quality ManualECO- QMDocument No.: ECO-QMPage 17 of 28date:15/1/2009Issue No./Rev. No.: 1/17.3.5 Design and development verification7.3.6 Design and development validation7.3.7 Control of design and development changesيقوممدير المكتب الفنى بعمل التصميم خارجيا فى مكاتب استشارية و يتم التحكم فى عملية التصميم طبقا لأجراء ضبط اعمال المكاتب الاستشارية-‏ SECON. OP-10▲ و يتم مراجعة التصميم بواسطةالمدير الفنى و اعتمادها من المدير العام .ECO Associates Company has managed the desige outsource in Design Offices and its controlaccordane of Control of Design Offices procedure ECO-OP-09 and reviw the design by projectmanager and approved by projects manager▲--Procedures:ECO-OP-09 Control of Design Offices procedure.7.4 purchasing7.4.1 purchasing processEvery sub-contractor /supplier has been assessed and approved with suitable control to maintain thestandards demanded. A list of approved supplier is agreed between the purchasing and qualitydepartment. A system is used to assess each sub-contractor / supplier on a regular basis. Results oftheses assessment are reviewed in management reviews.7.4.2 purchasing informationPurchase order clearly state the precise identification of the requirements, including approvalrequirements for product, or qualification of personnel. Purchases order will also specify any qualitysystem requirements and specification numbers and their respective revision levels.7.4.3 verification of purchased productECO will ensure all purchased products are verified or inspected to ensure specified requirements aremeet. Where a client specifies the right to verify purchased product at the supplier premises, this will bedefined in the purchase order. Purchasing documents are retained lifetime of product for traceabilitypurposes. Purchase order will identify and define any special conditions required for storage andtransportation and the responsibility.Procedures:ECO-OP-15 Purchasing procedureECO-OP-28 External Purchasing ProcedureECO-OP-16 Supplier assessment procedure.7.5 production and service provision7.5.1 control of production and service provisionThe organization plans and carries out production and service provision under controlled conditions.Which includes:a) the availability of information that describes the characteristics of the product,b) the availability of work instructions, as necessary,c) the use of suitable equipment,d) the availability and use of monitoring and measuring equipment,

Quality ManualECO- QMDocument No.: ECO-QMPage 18 of 28date:15/1/2009Issue No./Rev. No.: 1/1e) the implementation of monitoring and measurement, andf) the implementation of product release, delivery and post-delivery activities.Procedures:ECO-OP-13 Projects quality plan.ECO-OP-42 Small Projects quality plan.ECO-OP-39 AC/RF projects procedure.ECO-OP-40 AC/RF maintenance procedure.ECO-OP-43 ECOTEL projects procedure.7.5.2 validation of processes for production and service provisionThe company carried out welding , Isolation process which is considered to be special process and needsto be validated. The company have established a specific work instruction for validating the weldingprocess and Isolation Process on .Procedures:ECO-OP-13 Projects quality plan.ECO-WI-05 Welding Process.7.5.3 identification and traceabilitythe organization identifies their work by suitable means throughout product realization. Theorganization identifies the execution status with respect to monitoring and measurement requirementsthroughout product realization.Procedures:ECO-OP-27 Identification and traceability procedure..7.5.4 customer propertyThe organization exercises care with customer property while it is under the organization's control orbeing used by the organization. The organization identifies, verifies, protects and safeguards customerproperty provided for use or incorporation into the product. If any customer property is lost, damagedor otherwise found to be unsuitable for use, the organization reports this to the customer and maintainrecords.Procedures:ECO-OP-25 Control of customer properties procedure.7.5.5 preservation of productGeneralA system is maintained for the protection and preservation of product requirement, includingmaterials used, from the time of receipt until the company's responsibility ceases. Allprecautions are taken to protect material from abuse, misuse, damage; handling precautionsare required for controlled areas, which are defined by separate procedures.Storage and preservation

Quality ManualECO- QMDocument No.: ECO-QMPage 19 of 28date:15/1/2009Issue No./Rev. No.: 1/1Restricted storage areas are used for the protection of raw materials, semi-finished productpending use or delivery. Storage systems and procedures enable easy reference to itemidentification, storage location and status. Material in storage is periodically inspected forcondition and (if applicable) shelf life expiry. A stock rotation system is implemented.A 'first in, 'first out' policy is storage is maintained and finished products are made 'just intime' to satisfy our customer orders.Procedures:ECO-OP-12 Warehouse procedure.7.6 Control of monitoring and measuring equipmentThe organization determines the monitoring and measurement to be undertaken and the monitoring andmeasuring equipment needed to provide evidence of conformity of product to determined requirements.The organization has establish processes to ensure that monitoring and measurement can be carried outand are carried out in a manner that is consistent with the monitoring and measurement requirements.Where necessary to ensure valid results, measuring equipment:a. are calibrated or verified, or both, at specified intervals, or prior to use, against measurementstandards traceable to international or national measurement standards; where no such standardsexist, the basis used for calibration or verification are recorded;b. are adjusted or re-adjusted as necessary;c. have identification in order to determine its calibration status;d. are safeguarded from adjustments that would invalidate the measurement result;e. are protected from damage and deterioration during handling, maintenance and storage.In addition, the organization assesses and records the validity of the previous measuring results when theequipment is found not to conform to requirements.Procedures:ECO-OP-24 Calibration procedure.8.0 measurement, analysis and improvement8.1 generalMeasurement, analysis and improvement processes are implemented as a means of demonstrating thatproduct confirms to the requirements. Each area of management responsibility defines and records,measures according to their importance and the results of data analysis, together with improvements areused as inputs to the management review process.8.2 monitoring and measurement8.2.1 customer satisfaction (customer feedback)Eco defines processes for the measurement of customer satisfaction and address quality of service.Procedures are established to efficiently obtain the 'voice if customer'. Results are used in the continualimprovement process.Procedures:ECO-OP-26 Measuring customer satisfaction procedure.ECO-OP-11 Marketing procedure.

Quality ManualECO- QMDocument No.: ECO-QMPage 20 of 28date:15/1/2009Issue No./Rev. No.: 1/18.2.2 internal auditIn order that the quality system continues to be fully practiced and develops with the company, everysection of this manual and its associated procedures are regularly audited by company personnel.Auditors will be trained in auditing and will be independent of the function being audited.They are always accompanied by the representative of the area being audited who will be the companionof the audit team and has the authority to agree any necessary proposed actions.The audit system provides a method of checking that corrective actions have been carried out.The audit system complies with the requirements of ISO 19001. A schedule for the audit programme isdrawn up annually having been adjusted to take account of the results of audits undertaken.The results of all audits are included in the management review meetings.Procedures:ECO-OP-04 internal audit procedure.8.2.3 monitoring and measurements of processStatistical techniques are used in the making of decisions affecting product requirement or theeffectiveness of the management system process. Within the manufacturing area, specific processcapability tests are carried out. Quality performance data is statically analyzed.Procedures:ECO-OP-44 Measuring Data Analysis procedure.8.2.4 monitoring and measurements of product8.2.4.1 general requirementsSuitable measurement methods are operated to verify that the required product/service meetcustomer requirements. The measurements and monitoring of the product are divided in 3 stages,• In coming inspection• In-process inspection• Final inspectionA documented procedure was issued to control all these activities.The release of product and delivery of service to the customer shall not proceed until the plannedarrangements(see 7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority and, whereapplicable, by the customer.Procedures:ECO-OP-13 Projects quality plan.ECO-OP-42 Small Projects quality plan.ECO-OP-39 AC/RF projects procedure.ECO-OP-40 AC/RF maintenance procedure.ECO-OP-43 ECOTEL projects procedure.8.3 control of nonconforming product

Quality ManualECO- QMDocument No.: ECO-QMPage 21 of 28date:15/1/2009Issue No./Rev. No.: 1/1A documented procedure is established to control non-conforming material. This applies to rawmaterials, intermediates and finished products/services.The system provides for the prompt and positive identification of non-conforming material and itssegregation to prevent further processing, unauthorized use or mixing to conforming items.The system requires that non-conforming raw materials are referred back to the sub-contractor orsupplier.Non-conformance notifications are raised which identify the item and clearly describe the deviation ordiscrepancy. The non-conformance notification is then reviewed by the quality manager.Non-conformity reports are analyzed on a regular basis and summarized during management reviews tostimulated corrective action (if necessary).The inspection and test status of purchased products, throughout production to the finishedproduct/service, shall be identified with quality control reports and tickets with colors designating thestatus.Disposition can only be decided by steering committee. In the case of rework, concession or downgradethe quality office is advised of the decisions and reasons. Records are maintained for all rework, regrade,concession or scrap.Procedures:ECO-OP-07 control of non-conforming products.8.4 analysis of dataEach area analysis data to assess the progress relative to plans and goals to identify areas forimprovement. Data is collected from relevant management information systems including internal audits,corrective actions, preventive actions, non-conforming product, customer satisfaction reports.Analysis of the data provides information on:• Effectiveness of the quality management system• Process operation trends• Customer satisfaction• Conformance to customer requirements• SuppliersProceduresECO-OP-44 Analysis of data procedure.8.5 improvement8.5.1 continual improvementContinual improvement is a process that undertaken through the organization.8.5.2 corrective actionCorrective action can arise from any situation found to conflict with quality. The procedures involved aspart of the production process require corrective and preventive actions to be taken by operators as soonas a discrepancy is noted. More serious deviations that result in non-conforming product are subject toreview by the quality department who are responsible for instigating and monitoring corrective action.Corrective action may also be instigated as a result of the following activities:

Quality ManualECO- QMDocument No.: ECO-QMPage 22 of 28date:15/1/2009Issue No./Rev. No.: 1/1Procedures:• Production department troubleshooting activities.• Customer complaints.• Review of quality trends.• Internal audits.ECO-OP-06 Corrective & preventive actions procedure.8.5.3 preventive actionPreventive action may also be instigated when the quality records results give an indication of failureoccurrence. Corrective and preventive actions taken are documented and their effectiveness is discussedduring management reviews. The documented feedback from:• Customer complaint,• Regulatory authorities,Procedures:ECO-OP-06 Corrective & preventive actions procedure.

Quality ManualECO- QMDocument No.: ECO-QMPage 23 of 28date:15/1/2009Issue No./Rev. No.: 1/19.0 appendices9.1 Organization chartTechnical and operationalGeneral ManagerChief Executive OfficerCommercial GeneralManagerProjectsManagerPlanningTechnicalofficeTenderingQHSEHRMarketingPurchasingContractsITSalesSecretaryFinanceStoreKeeperProjectsCoordinatorProject (A)storeProject (B)storeProject (C)storeCoordinatorAdmin./ safetyCoordinatorAdmin./ safetyCoordinatorAdmin./ safetyProject (D)storestoreCe0entProjectCoordinatorAdmin./ safetyCoordinatorAdmin./ safetyAC / RFProjectTelecomProject

Quality ManualECO- QMDocument No.: ECO-QMPage 24 of 28date:15/1/2009Issue No./Rev. No.: 1/19.2 List of proceduresS Document Title Document No.1Quality, occupational health and safety,environmental systems documentation procedureECO-OP-012 Document and data control procedure ECO-OP-023 Record control procedure ECO-OP-034 Internal auditing procedure ECO-OP-045 Management review procedure ECO-OP-056 Corrective & preventive actions procedure ECO-OP-067 Control of non-conforming procedure ECO-OP-078 Contract review procedure ECO-OP-089 Design control of Design Offices ECO-OP-0910 Tendering procedure ECO-OP-1011 Marketing procedure ECO-OP-1112 Warehouse procedure ECO-OP-1213 Projects quality plan ECO-OP-1314 Maintenance procedure ECO-OP-1415 Purchasing procedure ECO-OP-1516 Suppliers assessment procedure ECO-OP-1617 Control of subcontractors procedure ECO-OP-1718 Execution Planning and follow up ECO-OP-1819 Human resources procedure ECO-OP-1920 Network and infrastructure procedure ECO-OP-2021 Contracting procedure ECO-OP-2122 Training procedure ECO-OP-2223 Cost control procedure ECO-OP-2324 Calibration procedure ECO-OP-2425 Control of customer properties procedure ECO-OP-2526 Measuring customer satisfaction procedure ECO-OP-2627 Identification and traceability procedure ECO-OP-2728 External Purchasing Procedure ECO-OP-2829 Acquisition procedure ECO-OP-2930Identification of hazards and risk assessmentprocedureECO-OP-3031 Environmental aspects procedure ECO-OP-3132 Legal and other requirements procedure ECO-OP-3233Communication, consultation and participationprocedureECO-OP-33

Quality ManualECO- QMDocument No.: ECO-QMPage 25 of 28date:15/1/2009Issue No./Rev. No.: 1/1S Document Title Document No.34Control of processes affected on the environment,health and safety procedureECO-OP-3435 Emergency preparedness & response procedure ECO-OP-3536Health and safety performance measurement andmonitoring procedureECO-OP-3637Compliance with laws, legal and other requirementsprocedureECO-OP-3738Near misses, non-conformity of environment, healthand safety procedureECO-OP-3839 AC/RF projects procedure ECO-OP-3940 AC/RF maintenance procedure ECO-OP-4041 Quality Objectives ECO-OP-4142 Small Projects quality plan ECO-OP-4243 ECOTEL projects procedure ECO-OP-4344 Analysis of Data ECO-OP-44

Quality ManualECO- QMDocument No.: ECO-QMPage 26 of 28date:15/1/2009Issue No./Rev. No.: 1/19.3 Process Interaction Flow ChartStrategic( 3 years Plan )Goals &ObjectivesConcepFormationRequirementsInternal andExternal analysisIdentifyDemandfulfillmentmethodsNeed AdjustmentFeasibility StudyNeed &LimitationAnalysiInvestmentsServiceUpdateSales forecast( DemandIdentifiactio )ArchiveNoYesInvestments PlanReview &ApprovalNeed AdjustmentYesMarketing planexecutio1 213

Quality ManualECO- QMDocument No.: ECO-QMPage 27 of 28date:15/1/2009Issue No./Rev. No.: 1/1

Quality ManualECO- QMDocument No.: ECO-QMPage 28 of 28date:15/1/2009Issue No./Rev. No.: 1/1Cement Flow ChartStartRFQSiteinspectionExecutionplanApology forquotationClientdecisionHandle receivedorder (Suppliers) /Prepare offer- Scope of work.- Prices.- Validity.Acceptancefrom the clientSiteMobilizationSite supervisionPrepare partiallyinvoicesHand over the