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Research Abstracts<br />

Predictive Policing: Preventing Crime with Data and Analytics<br />

Jennifer Bachner<br />

This report highlights compelling examples of how new crime-focused data analytics are turning<br />

traditional police officers into “data detectives.” It presents case studies of the experiences of<br />

Santa Cruz, California; Baltimore County, Maryland; and Richmond, Virginia, in using predictive<br />

policing as a new and effective crime-fighting tool. The report also offers recommendations for<br />

municipalities and law enforcement agencies that are considering investing time and resources in<br />

a predictive policing program.<br />

Collaboration Between Government and Outreach Organizations: A Case Study<br />

of the Department of Veterans Affairs<br />

Lael Keiser and Susan M. Miller<br />

This report addresses the role of outreach organizations in assisting government agencies to<br />

determine benefit eligibility of citizens applying for services. The authors interviewed dozens of<br />

managers from the Department of Veterans Affairs (VA) and outreach organizations to determine<br />

the effectiveness of their collaboration in serving veterans. They found “there is indeed<br />

effective collaboration” and that these organizations serve a key role for veterans in processing<br />

their claims. However, the report identifies variations in the efficacy of the relationships between<br />

VA and outreach organization staffs and identified best practices for promoting efficient<br />

collaboration.<br />

A Guide for Agency Leaders on Federal Acquisition<br />

Trevor L. Brown<br />

This report answers seven key questions that government executives should know about the<br />

procurement process. An improved federal acquisition process is crucial in this era of tight budgets,<br />

and a key ingredient to a successful tenure in government. In addition to answering the seven key<br />

questions, this report also outlines the three acquisition challenges that government executives now<br />

face. These include navigating the regulatory and oversight landscape, mitigating acquisition risk<br />

through contract design, and improving the acquisition workforce. It concludes setting forth strategies<br />

for overcoming each challenge.<br />

SPRING 2014 IBM Center for The Business of Government 101

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