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Insights Maximizing the Value of Government IT: Insights from Mary Davie, Assistant Commissioner, Office of Integrated Technology Services, Federal Acquisition Service, U.S General Services Administration By Michael J. Keegan Today, government executives confront serious challenges to mission effectiveness. The Office of Integrated Technology Services (ITS) in GSA’s Federal Acquisition Service (FAS) positions itself as a facilitator and enabler of government IT savings. By reducing federal agency customer costs, ITS can assist them in focusing on their core missions with smarter, more efficient IT purchases. At the same time, ITS looks for innovative approaches to maximize value while lowering cost. What are the strategic priorities for GSA’s Office of Integrated Technology Services? How does ITS maximize the value of government IT while lowering cost? What is ITS doing to improve its operations and become more efficient and agile? Mary Davie, Assistant Commissioner, Office of Integrated Technology Services, shares her insights on these topics and more. The following is an edited excerpt of our discussion on The Business of Government Hour. Would you describe the mission and continued evolution of the U.S. General Services Administration’s Federal Acquisition Service? Mary Davie: It is GSA’s mission to deliver the best value in real estate, acquisition, and technology service to government and the American people. We focus on the values of integrity, teamwork, and transparency to deliver better value and savings, serve our partners, make a more sustainable government, and lead with innovation. FAS is vital to GSA’s mission. Given the needs of government are constantly shifting, we are continuously looking at ways to improve. I’d like to understand more about FAS’ Office of Integrated Technology Services. What services does it provide and how is its portfolio organized? Mary Davie: About a quarter of all federal IT spend comes through ITS. We stand up acquisition solutions for our agency customers that allow access to mission-enhancing IT products and services. We’re currently organized into three groups: Schedule 70 is the largest and most comprehensive IT acquisition vehicle in the federal government, spending about $15 billion last year. The Office of Strategic Programs contains our strategic blanket purchase agreements (BPAs)—E-mail as a Service, SmartBUY, our USAccess program that provides identify verification services, our GWAC program, and a portfolio of network services solutions like Networx, Connections II, the mobility program, and the Commercial Satellite program. We have about 550 people across the country and we do everything from making contracts accessible to providing people with training on how best to use those contracts. We’ve moved away from simply contract build focus to a solutions-based approach to administration priorities such as cloud and data center consolidation. My biggest duty is to support the folks that carry out the functions of ITS. Information technology is recognized as a critical mission enabler for federal agencies. It helps agencies deliver services and improve citizen accessibility to government services. I facilitate and manage relationships while working to forge collaborative solutions. I strongly believe in IT and GSA’s mission as that central buying arm, providing central services and support, which is exactly what ITS does. 40 www.businessofgovernment.org The Business of Government
“We’ve been focused on sharing information across government and across the buying space. Today federal buying is so fragmented. We ask ourselves what can we provide to agencies to improve their buying power and buying decisions?” SPRING 2014 IBM Center for The Business of Government 41
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