Wildland Fire Equipment 2012 - GSA

Customer Service Director Program
The Customer Service Director
(CSD) program is performed
by a worldwide network of supply
and service specialists. Quality
customer assistance is as near
as a telephone.
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GSA Help Line
GSA provides assistance for customers who have a problem
or question concerning any of the supplies or services provided
by GSA. For more information, call (800) 525-8027, option 2
(DSN 465-1416). This help line is handled by the National
Customer Service Center (NCSC). The NCSC helps by
addressing your concerns, providing assistance, and, if
necessary, referring you to the appropriate GSA center of
expertise for specific knowledge in unique or special situations.
Technicians are available from 8 p.m. Sunday continuously
through 8:30 p.m. Friday (Central Time). After-hours messages
will be answered the next business day. You can also contact
the NCSC via email at NCSCcustomer.service@gsa.gov.
Field Level – Customer Assistance
CSDs visit customers to provide information about GSA
services, help in resolving problems, and answer any questions
about GSA support. They provide seminars for either specific
or general discussions about any phase of support offered by
GSA and make periodic liaison visits to customer installations.
To contact your CSD, determine the regional manager for your
location (see the following page) and contact that office for
more specific information, or visit www.gsa.gov/rmm.
For specific Wildland Fire Equipment assistance, customers
should contact the GSA Southwest Supply Center Customer
Assistance Branch (see page 4 of this catalog or visit
www.gsa.gov/fireprogram).
To learn about the CSD for your area, please use the chart
on the next page to find the regional manager nearest your
organization.
To order, call (800) 525-8027, option 3