Hiab Method - cargotec.picturepark.com

TEXT Maija Eklöf | PHOTOS Cargotec
Koepsell Nutzfahrzeuge
at your service
Cargotec’s extensive dealer
network guarantees local
service
For many Cargotec customers around the
world, the dealer is the first line contact. The
closest dealer shop is often just around the corner,
or a phone call away. For Cargotec, a reliable
local partner is a key player in its global
sales and service network. In many cases, this
cooperation has grown and evolved throughout
the years, resulting in genuine partnerships
where all parties share the same values
and goals: To offer customers the best possible
service.
Koepsell Nutzfahrzeuge GmbH has been
operating as a Cargotec dealer in Schleswig-
Holstein, Germany’s northernmost state,
since 1969. About 40 years ago, the company
was the region’s first-ever dealer for Hiab
loader cranes and still operates as an authorised
Cargotec distributor and service point.
Today, Koepsell is representing a full range
of Hiab equipment, including Hiab loader
cranes, Hiab Multilift demountables, Hiab
Loglift and Hiab Jonsered forestry and recycling
cranes, Hiab Moffett truck-mounted
forklifts and Zepro tail lifts.
From father to son
Koepsell Nutzfahrzeuge GmbH is a family
business managed by Jörg Koepsell and his
father Jürgen Koepsell. Jürgen Koepsell
founded a small repair shop for lorries and
tractors in 1963, in Neumünster, about 65 kilometres
north of Hamburg. Starting out with
only two assistants and an apprentice, the
small business began with gradual expansion.
More staff were hired and the company moved
to larger premises, including a repair shop,
vehicle construction facilities, an office and its
own paintshop. Today, the company employs
a staff of 40 professionals and trains ten
mechatronics apprentices.
One-stop shop for all needs
The company’s workshop in Neumünster
serves as a perfect one-stop shop for Hiab
crane operators. “We take care of the sales,
servicing and installation of Hiab equipment.
Our working day begins at 7 a.m. and ends at
around 10 p.m. We operate 10–20 cranes per
day,” explains Jörg Koepsell. Outside these
hours, Koepsell’s 24-hour emergency service
helps whenever needed.
Maintaining a high level of service is a key
priority for the Koepsells. “The best way to
improve customer satisfaction is through
service availability. Because extra lay days
can cause our customers major financial
damage, they need to be constantly
aware of the service status of their
equipment. If you want to succeed,
flexible and fast operations
are essential,” Jörg Koepsell
says.
Koepsell is proud of the fact
that his company is a fullrange
provider. “Nowadays,
customers are seeking a comprehensive
service package.
We want to be a one-stop
shop that can offer customers
not only a premium product
but also fast installations,
top-quality maintenance services and the fast
delivery of spare parts.”
Satisfaction through close cooperation
When a customer makes a new sales inquiry,
smooth cooperation between the local dealer,
the Hiab sales company and the truck manufacturer
is crucial. “The customer either calls
our own sales people directly or our dealer.
Once the customer has accepted our offer, it is
up to our Hiab team in Langenhagen to create
the technical drawings according to the specifications.
This process, from the sales inquiry
to the delivery of the crane, requires detailed
planning, technical expertise and commitment
Learning starts young in this family business.
Jörg Koepsell shows his son how to operate
heavy equipment.
HIAB METHOD 33