Getting to MGH MassHealth Medical Transportation - Patient Care ...

Getting to MGH
MassHealth Medical Transportation
MassHealth is Massachusetts' Medicaid health insurance program for certain people
with low income.
Two of the MassHealth plan types, MassHealth Standard and MassHealth
CommonHealth, cover non-emergency medical transportation when no alternative
transportation (including family/friends) is available or appropriate, AND when
prescribed by a physician or certain other health practitioners.
Eligibility
You must have MassHealth Standard or CommonHealth health insurance to be
eligible for MassHealth transportation benefits. Other types of MassHealth
coverage do not cover transportation (except in an emergency).
If you are unsure as to what type of MassHealth coverage you have, contact
MassHealth directly at 1-800-841-2900 or MGH Patient Financial Services at
617-726-2191.
MassHealth transportation is by prescription only and should only be used if
family, friends and public transportation (including the RIDE) are
unavailable or are not medically appropriate.
To Apply
Ask the doctor you will be seeing at MGH to submit a prescription for
transportation, also called a PT-1 form.
o If your doctor doesn’t have a PT-1 form, or for more information, call the
MassHealth Customer Service Line at (800) 841-2900 or on the web, go
to www.mass.gov/masshealth then select “MassHealth Provider Forms”.

Using MassHealth Transportation
Once approved, MassHealth will send you a letter explaining how to arrange
rides. The transportation company will be informed that you are approved. That
company may then use yet another transportation company to drive you.
o You must call before 1:00 pm at least three (3) business days in
advance to set up your ride. Your transportation provider will not book
your ride without sufficient notice.
o If you have repeating appointments, you can set up a “standing order,”
which will have your transportation company pick you up at the same time
each day/week (e.g., every Tuesday at 2pm).