FEATURE - British Airways High Life Shop

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CIGARETTES & TOBACCO CC040 CC041 CC065 CC042 CC043 CC044 CC045 CC046 CC050 CC052 CC063 CC080 CC088 CC087 114 BENSON & HEDGES GOLD 400S BENSON & HEDGES GOLD 200S BENSON & HEDGES SILVER 200S MARLBORO GOLD CIGARETTES 400S MARLBORO GOLD CIGARETTES 200S SILK CUT 400S SILK CUT 200S GOLDEN VIRGINIA 250 GRAM LAMBERT & BUTLER KS 200S LAMBERT & BUTLER KS 400S DUNHILL INTERNATIONAL 200S MAYFAIR KS 200 FULL FLAVOUR CAMEL LIGHTS 200S LA AURORA TREASURE BOX CIGARS (5) on-board price £47 £30 £30 £47 £35 £45 £28 £32 £29 £43 £35 £28 £29 £85 unit price £2.35 (per pack) £3.00 (per pack) £3.00 (per pack) £2.35 (per paack) £3.50 (per pack) £2.25 (per pack) £2.80 (per pack) £12.80 (per 100g) £2.90 (per pack) £2.15 (per pack) £3.50 (per pack) £2.80 (per pack) £2.90 (per pack) £17.00 (per unit) DUTY-FREE AND TAX-FREE ALLOWANCES FOR SPIRITS AND TOBACCO WILL NOT BE AVAILABLE WHEN TRAVELLING WITHIN THE EU* TRAVELLING TO TOBACCO SPIRITS FRAGRANCES �� Canada �� Hong Kong Australia Maldives n/a 200 cigarettes, 50 cigars or 250g rolling tobacco 200 cigarettes, 50 cigars or 200g rolling tobacco 200 cigarettes, 100 cigars or 2kg rolling tobacco 19 cigarettes, 1 cigar or 25g rolling tobacco 250 cigarettes or 250g rolling tobacco reasonable quantity n/a 1 litre 1 litre 1 litre 1 litre 2.25 litres1 prohibited reasonable quantity 50ml perfume & 250ml edt reasonable quantity variable reasonable quantity 100ml reasonable quantity GIFTS AND GENERAL GOODS – UP TO no restrictions €175 variable $100 variable A$900 variable If you have any more than these allowances, you must declare the goods in the red channel or use the red point phone. If you do not, you are breaking the law and may be prosecuted. 1 �� TRANSFER PASSENGERS TRAVELLING WITH LIQUIDS �� OUT OF STOCK? �� EASY WAYS TO PAY ON BOARD �� accepted up to the preset limits advised by the credit card companies. At the request of the credit card companies, crew may ask you to present your passport and ticket as a general �� R Diners Club International ��
CUSTOMER SERVICE COMMITMENT As we want you to enjoy your purchases from High Life Shop, we are happy to refund or exchange unwanted items within 1 month of your receipt of them. Any defective items can be refunded within 1 month of receipt, or repaired/ replaced within 6 months of receipt. Please see clause 8 for more details. We regret that we are unable to exchange or refund items on board. Your statutory rights are not affected. ENQUIRIES AND RETURNS See clause 7 for our returns policy. General comments, enquiries and returned High Life Shop items should be addressed to: 1 INTRODUCTION These Terms and Conditions are published by Tourvest Duty Free (UK) Ltd (“TDF”, “we”, “us”) on behalf of British Airways Plc (“BA”) and may be varied in accordance with clause 12. TDF is a company registered in England and Wales (Company number 05034988 [VAT number GB 832756514]). If you have any comments or questions about any aspect of High Life Shop, please contact us using the methods shown in our Enquiries and Returns section above. 2 PLACING AN ORDER 2.1 To purchase High Life Shop goods (the “Goods”), just ask a crew member once the High Life Shop service commences on board (a “Request”). A Request is an offer by you which, if accepted by us, becomes a legally binding agreement. 2.2 We reserve the right to decline any Request. 2.3 You are responsible for accurately specifying the terms of your Request. If, due to any variation in price of the Goods, the price of the Goods is different from that set out in your Request, we will discuss this with you prior to processing your order in accordance with clause 2.2 above. 2.4 Goods are sold for personal use only and not for resale. 3 PRODUCT AVAILABILITY AND DESCRIPTIONS 3.1 We take care to ensure that all product information and pricing in respect of the Goods featured in the High Life Shop magazines are accurate. However, our Goods are continually updated and the images, specifications and prices may change. The representation of colours in the magazine may vary from the actual colours. Goods shown may not be to scale and we are unable to guarantee their size. Products are propped for size and to show usage — unless specified, props are not included. 3.2 All Goods are subject to availability. 4 ERRORS & OMISSIONS We have made reasonable endeavours to ensure the information is correct at the time of writing. Any typographical, clerical or other error or omission in the High Life Shop magazines shall be subject to correction without any liability on our part. 5 PRICE 5.1 The price of the Goods will be the price set out in the High Life Shop magazine (or such price as otherwise notified to you in accordance with clause 2.2). 5.2 We reserve the right to change the prices quoted in the High Life Shop magazine at any time. Where used, ‘RRP’ means the recommended retail price on the high street in the UK. 5.3 Prices for Goods in the High Life Shop magazines are shown in £sterling (GBP) and, where applicable, are inclusive of UK VAT. You will be liable for any import duties and local sales taxes that may be levied in the country of delivery. 5.4 Card payments will appear on your payment card statement as “British Airways (Inflight) Retail”. Transactions will be effected in £sterling (GBP) and may be converted by your card issuer into your home currency. 6 CARD PAYMENTS By presenting us with a payment card or details thereof, you confirm that (i) your use of the card to pay for Goods specified in the Request is authorised and (ii) that you authorise us to take payment of the full price of the Goods and all other amounts due such as delivery charges. We will confirm such other amounts with you by telephone or email prior to taking payment. 7 RETURNS AND CANCELLATIONS Unwanted goods 7.1 Subject to clause 7.4, we will refund or exchange any unwanted Goods within 1 month of your receipt of them provided that you notify us of your intention within that time. Faulty goods 7.2 Subject to clause 7.4, if when you receive them Goods are faulty or are not as described, we will offer you: 7.2.1 if you notify us within 1 month of receipt: the choice between a full refund, repair or replacement; or 7.2.2 if you notify us between 1 month and 6 months following receipt: either a repair or a replacement. 7.3 Please note that Goods shall not be considered faulty where a defect is due to wear and tear or wilful damage by or negligence of anyone other than us, our contractors or agents. HOME DELIVERY on exclusive online offers www.highlifeshop.com INFORMATION If you are within the UK: British Airways Inflight Retail, Freepost (OF 438), Thame, Oxon OX9 3BR. Telephone: 0845 6000 757, Fax: 01844 217342. If you are outside the UK: British Airways Inflight Retail, PO Box 21, Thame, Oxon OX9 3L J, UK. Telephone: +44 (0)870 241 0777, Fax: +44 (0)1844 217342. All email enquiries: support@highlifeshop.com Our office is open Monday-Friday between the hours of 0900 and 1800 (UK time). High Life Shop operates on all BA flights excluding domestic and certain short European flights. TERMS AND CONDITIONS FOR HIGH LIFE SHOP 7.4 For returns under clauses 7.1 to 7.3, we must receive the Goods back from you: (a) within 7 days of your notification; (b) with the original receipt or delivery note; (c) with a covering letter (specifying your order number, order date, delivery address, contact details, details of the fault (if any) and whether you require a refund/exchange/repair as applicable); and, in the case of returns under 7.1, the Goods must be: (d) in an unused condition with their original packaging intact. 7.5 We are not responsible for returned Goods that are lost or damaged in transit. Proof of postage is not proof of receipt by/delivery to us. You should take reasonable care to ensure that the Goods returned are not damaged in transit and if appropriate arrange suitable insurance. 7.6 We will refund you the reasonable costs, excluding courier costs, of safe delivery of Goods back to us other than in the case of: �� out at clause 7.4; or �� description. 7.7 Our returns policy is based on your statutory rights. 8 LIABILITY 8.1 Subject to clause 8.2, we shall not be liable for any loss or damage (in contract, negligence or otherwise) where the loss or damage is an indirect result of any breach of a legal duty of care owed to you by us. 8.2 We have the right to suspend or cancel our obligations (without liability to you) in whole or in part if we are delayed or prevented from carrying on our business or any of our obligations under these Terms and Conditions due to any circumstance beyond our reasonable control. 8.3 Nothing in these Terms and Conditions shall be deemed to have given you a licence or any other rights to use the intellectual property rights owned by or licensed to us, including those created by us in the course of performance of our obligations. 8.4 No third party (excluding any member of the BA group, who shall have such benefit and right) shall have the benefit of or the right to enforce these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 8.5 These Terms and Conditions set out the entire agreement and understanding between you and us in connection with the sale of the Goods. You agree that you have not entered into this agreement in reliance on any representation made by or on behalf of BA except in so far as contained in these Terms and Conditions. 8.6 Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. 9 LAW AND JURISDICTION These Terms and Conditions shall be subject to English law and the parties hereby submit to the exclusive jurisdiction of English courts. 10 DATA PROTECTION If you place an order with us, we will record your personal details. Your data will be used principally to provide you with the Goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our products and services. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance and development. For these purposes we may disclose your data to any of the following: [TOURVEST GROUP] other companies in the British Airways group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), data processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data outside the European Economic Area. 11 VARIATION We reserve the right to change these Terms and Conditions at any time. Any revised version will govern Requests and our relationship with you from the time at which it is posted on the highlifeshop.com website. Tax-free savings from British Airways are no longer limited to the sky. Once you’ve arrived back home, visit High Life Shop’s website to find a wide selection of web-exclusive special offers, as well as many of the fantastic products from the in-flight range, and have them delivered directly to your door*. With a wealth of incredible UK brands at your fingertips, there’s never been a better year than 2012 to buy British. *We deliver to most parts of the world. For requests placed online, delivery must be to a UK address. For delivery outside the UK, please call +44(0)870 241 0777. Major credit and debit cards accepted. 115
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LONG HAUL VISIT HIGHLIFESHOP.COM MA
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EDITORIAL Acting editor Deputy edit
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JEWELLERY JEWELLERY THE GOLDEN TOUC
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ILLUSTRATION: MIKE LEMANSKI HOLIDAY
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FEATURE - British Airways High Life Shop

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