FEATURE - British Airways High Life Shop

CUSTOMER SERVICE COMMITMENT
As we want you to enjoy your purchases from High Life Shop, we are happy
to refund or exchange unwanted items within 1 month of your receipt of them.
Any defective items can be refunded within 1 month of receipt, or repaired/
replaced within 6 months of receipt. Please see clause 8 for more details. We
regret that we are unable to exchange or refund items on board. Your statutory
rights are not affected.
ENQUIRIES AND RETURNS
See clause 7 for our returns policy. General comments, enquiries and returned
High Life Shop items should be addressed to:
1 INTRODUCTION
These Terms and Conditions are published by Tourvest Duty Free (UK) Ltd (“TDF”, “we”, “us”) on
behalf of British Airways Plc (“BA”) and may be varied in accordance with clause 12. TDF is a
company registered in England and Wales (Company number 05034988 [VAT number
GB 832756514]). If you have any comments or questions about any aspect of High Life Shop,
please contact us using the methods shown in our Enquiries and Returns section above.
2 PLACING AN ORDER
2.1 To purchase High Life Shop goods (the “Goods”), just ask a crew member once the High
Life Shop service commences on board (a “Request”). A Request is an offer by you which, if
accepted by us, becomes a legally binding agreement.
2.2 We reserve the right to decline any Request.
2.3 You are responsible for accurately specifying the terms of your Request. If, due to any
variation in price of the Goods, the price of the Goods is different from that set out in your
Request, we will discuss this with you prior to processing your order in accordance with clause
2.2 above.
2.4 Goods are sold for personal use only and not for resale.
3 PRODUCT AVAILABILITY AND DESCRIPTIONS
3.1 We take care to ensure that all product information and pricing in respect of the Goods
featured in the High Life Shop magazines are accurate. However, our Goods are continually
updated and the images, specifications and prices may change. The representation of colours
in the magazine may vary from the actual colours. Goods shown may not be to scale and we
are unable to guarantee their size. Products are propped for size and to show usage — unless
specified, props are not included.
3.2 All Goods are subject to availability.
4 ERRORS & OMISSIONS
We have made reasonable endeavours to ensure the information is correct at the time of
writing. Any typographical, clerical or other error or omission in the High Life Shop magazines
shall be subject to correction without any liability on our part.
5 PRICE
5.1 The price of the Goods will be the price set out in the High Life Shop magazine (or such
price as otherwise notified to you in accordance with clause 2.2).
5.2 We reserve the right to change the prices quoted in the High Life Shop magazine at any
time. Where used, ‘RRP’ means the recommended retail price on the high street in the UK.
5.3 Prices for Goods in the High Life Shop magazines are shown in £sterling (GBP) and, where
applicable, are inclusive of UK VAT. You will be liable for any import duties and local sales
taxes that may be levied in the country of delivery.
5.4 Card payments will appear on your payment card statement as “British Airways (Inflight)
Retail”. Transactions will be effected in £sterling (GBP) and may be converted by your card
issuer into your home currency.
6 CARD PAYMENTS
By presenting us with a payment card or details thereof, you confirm that (i) your use of the
card to pay for Goods specified in the Request is authorised and (ii) that you authorise us to take
payment of the full price of the Goods and all other amounts due such as delivery charges. We
will confirm such other amounts with you by telephone or email prior to taking payment.
7 RETURNS AND CANCELLATIONS
Unwanted goods
7.1 Subject to clause 7.4, we will refund or exchange any unwanted Goods within 1 month of
your receipt of them provided that you notify us of your intention within that time.
Faulty goods
7.2 Subject to clause 7.4, if when you receive them Goods are faulty or are not as described,
we will offer you:
7.2.1 if you notify us within 1 month of receipt: the choice between a full refund, repair or
replacement; or
7.2.2 if you notify us between 1 month and 6 months following receipt: either a repair or a
replacement.
7.3 Please note that Goods shall not be considered faulty where a defect is due to wear and
tear or wilful damage by or negligence of anyone other than us, our contractors or agents.
HOME DELIVERY
on exclusive online offers
www.highlifeshop.com
INFORMATION
If you are within the UK:
British Airways Inflight Retail, Freepost (OF 438), Thame, Oxon OX9 3BR.
Telephone: 0845 6000 757, Fax: 01844 217342.
If you are outside the UK:
British Airways Inflight Retail, PO Box 21, Thame, Oxon OX9 3L J, UK.
Telephone: +44 (0)870 241 0777, Fax: +44 (0)1844 217342.
All email enquiries: support@highlifeshop.com
Our office is open Monday-Friday between the hours of 0900 and 1800
(UK time). High Life Shop operates on all BA flights excluding domestic and
certain short European flights.
TERMS AND CONDITIONS FOR HIGH LIFE SHOP
7.4 For returns under clauses 7.1 to 7.3, we must receive the Goods back
from you:
(a) within 7 days of your notification;
(b) with the original receipt or delivery note;
(c) with a covering letter (specifying your order number, order date, delivery address, contact
details, details of the fault (if any) and whether you require a refund/exchange/repair as
applicable); and, in the case of returns under 7.1, the Goods must be:
(d) in an unused condition with their original packaging intact.
7.5 We are not responsible for returned Goods that are lost or damaged in transit. Proof of
postage is not proof of receipt by/delivery to us. You should take reasonable care to ensure that
the Goods returned are not damaged in transit and if appropriate arrange suitable insurance.
7.6 We will refund you the reasonable costs, excluding courier costs, of safe delivery of Goods
back to us other than in the case of:
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out at clause 7.4; or
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description.
7.7 Our returns policy is based on your statutory rights.
8 LIABILITY
8.1 Subject to clause 8.2, we shall not be liable for any loss or damage (in contract, negligence
or otherwise) where the loss or damage is an indirect result of any breach of a legal duty of
care owed to you by us.
8.2 We have the right to suspend or cancel our obligations (without liability to you) in whole or
in part if we are delayed or prevented from carrying on our business or any of our obligations
under these Terms and Conditions due to any circumstance beyond our reasonable control.
8.3 Nothing in these Terms and Conditions shall be deemed to have given you a licence or
any other rights to use the intellectual property rights owned by or licensed to us, including those
created by us in the course of performance of our obligations.
8.4 No third party (excluding any member of the BA group, who shall have such benefit and
right) shall have the benefit of or the right to enforce these Terms and Conditions under the
Contracts (Rights of Third Parties) Act 1999 or otherwise.
8.5 These Terms and Conditions set out the entire agreement and understanding between you
and us in connection with the sale of the Goods. You agree that you have not entered into this
agreement in reliance on any representation made by or on behalf of BA except in so far as
contained in these Terms and Conditions.
8.6 Nothing in these Terms and Conditions excludes or limits our liability for fraudulent
misrepresentation or for death or personal injury caused by our negligence.
9 LAW AND JURISDICTION
These Terms and Conditions shall be subject to English law and the parties hereby submit to the
exclusive jurisdiction of English courts.
10 DATA PROTECTION
If you place an order with us, we will record your personal details. Your data will be used
principally to provide you with the Goods and/or services you have purchased. We retain the
data you provide from time to time, including data we collect when you place an order or use
our products and services. Your data may be used for the following purposes: accounting, billing
and audit, credit or other payment card verification, security, administrative and legal purposes,
systems testing, maintenance and development. For these purposes we may disclose your data
to any of the following: [TOURVEST GROUP] other companies in the British Airways group,
other companies involved in providing you with the goods and/or services you have ordered
(including our payment gateway service provider, logistics providers and customer service
agents), data processing companies, our technology suppliers, government and enforcement
agencies and credit and charge card companies. This may involve sending your data outside
the European Economic Area.
11 VARIATION
We reserve the right to change these Terms and Conditions at any time. Any revised version
will govern Requests and our relationship with you from the time at which it is posted on the
highlifeshop.com website.
Tax-free savings from British Airways are no longer
limited to the sky.
Once you’ve arrived back home, visit High Life Shop’s website
to find a wide selection of web-exclusive special offers, as well
as many of the fantastic products from the in-flight range, and
have them delivered directly to your door*.
With a wealth of incredible UK brands at your fingertips,
there’s never been a better year than 2012 to buy British.
*We deliver to most parts of the world. For requests placed online, delivery must be to a UK address. For
delivery outside the UK, please call +44(0)870 241 0777. Major credit and debit cards accepted.
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