IT transformations - Capgemini Consulting Nederland

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Adapt and assimilate changes required to organizational DNA Traditionally, telcos have conceived, launched and operated new services in the telecoms space on their own. However, increasingly, as telcos look to new sectors for emerging opportunities, it becomes imperative for telcos to adopt a collaborative approach towards launching services. This could mean the creation of separate business units, in some cases. Some operators have already realized the need for organizational structures that are different and separate from their traditional telecoms units in order to expand into new sectors. Deutsche Telekom has launched three business segments in order to target opportunities in smart grid, smart vehicles and networked healthcare 30 . Telcos will need to ensure that such new segments are able to work independently with various existing business units of the company such as wholesale, B2B and retail. Moreover, such standalone units allow for faster response to market forces, since the pace of competition is likely to be significantly different in each sector, and is also likely to vary with what the telecoms sector has to offer. For telcos in developed markets staring at the prospect of maturing telecom markets, the need to identify new revenue streams is adequately matched by the opportunities in new sectors. While the move into new sectors is likely to be challenging, going forward, it is safe to say that only those telcos that stay nimble and alert to such opportunity areas are likely to stand out from the competition. “ As telcos venture into new sectors, it is imperative they adopt a collaborative approach, while assimilating changes required to organizational DNA Jerome Buvat is is the Global Head of the TME Strategy Lab. He has more than 13 years of experience in strategy consulting in the telecom and media sectors. He is based in London. Subrahmanyam KVJ is a senior consultant in the TME Strategy Lab. His recent work focused on identifying the telecom operator opportunity in social networking. He has worked extensively on the impact of convergence and the changing consumer behavior on telecom and media players. He is based in Mumbai. Nikhil Ray is a senior consultant in the TME Strategy Lab. His recent work includes growth strategies for telecom operators through diversification and innovative services. He has over five years of experience in business planning and consulting across diverse industries. Prior to joining the Lab, Nikhil worked at a boutique strategy consulting firm. He is based in Mumbai. n ” 30 Company website. 43
Long Term Evolution LTE Opportunities and Challenges for Telcos By Linda Asplund and Priyank Nandan Abstract: The mobile networks of most operators are witnessing an unprecedented rise in data traffic, due to an increasing consumer demand to access bandwidth intensive content on-the-go and the proliferation of a large number of mobile devices such as smartphones and tablets. This trend is exerting extremely high pressure on the capacity constrained network of operators. Faced with this challenge, wireless providers need to upgrade their network infrastructure in order to keep up with data traffic volumes and deliver bits more cost-effectively. When compared to some other upgrade options such as HSPA 1 , HSPA+, and WiMAX 2 , Long Term Evolution (LTE)provides operators with a technically superior and cost effective solution to deliver true mobile broadband experience. Although LTE standards and the ecosystem have not yet evolved fully and an upgrade requires significant capital investment, operators can still reap tremendous benefit by formulating the right migration strategy. A focus on key priorities such as pricing, rollout strategy, network sharing, and spectrum policy will be instrumental in the successful rollout of LTE. Having realized its potential, several operators across the globe have already deployed LTE commercially and many more are in the fray. Figure 1: Global Mobile Data Traffic, Exabytes * per Month, 2009-2014 0.09 0.2 0.6 CAGR 108% 2009 2010 2011 2012 2013 2014 * One Exabyte is equal to 1 billion Gigabytes Source: Cisco Visual Networking Index: Global Mobile Data Forecast Update, 2009-2014 “ The explosion of mobile data traffic is exerting unprecedented demand on networks ” 1.2 2.2 3.6 The Need for LTE The increasing proliferation of a range of Internet enabled mobile devices, such as tablets, smart-phones, and e-readers has added to the rising consumer need to access rich content on the go. This phenomenon has resulted in the explosion of mobile data traffic (see Figure 1) exerting an unprecedented demand on the network of wireless operators. Driving this boom will be the increasing consumption of mobile video, which will consume nearly 66% of all mobile data traffic by 2014 3 . Bandwidth intensive applications, especially those based on video, expose the capacity bottlenecks and the gap which customers are increasingly facing between peak rates in perfect conditions and real everyday experiences. It is, therefore, imperative for operators to ensure that the average user’s mobile experience is not compromised especially in high traffic areas. 1 High Speed Packet Access is the amalgamation of two mobile telephony protocols, High Speed Downlink Packet Access (HSDPA) and High Speed Uplink Packet Access (HSUPA). 2 Worldwide Interoperability for Microwave Access. 3 Cisco Visual Networking Index, Global Mobile Data Traffic Forecast Update, 2009-2014. 44
Page 1: volume 9: Spring/Summer.11 Capgemin
Page 5 and 6: Editorial Welcome to the Spring/Sum
Page 7 and 8: Digital Renewal: Addressing Transfo
Page 9 and 10: Figure 2: Digital Renewal Approach
Page 11 and 12: “ Several operators are exploring
Page 13 and 14: Mobile network traffic in Western E
Page 15 and 16: help them save costs, but will also
Page 17 and 18: Cloud Computing: The Telco Opportun
Page 19 and 20: Figure 3: Stakeholders in the Cloud
Page 21 and 22: Figure 6: Categorization of Cloud O
Page 23 and 24: Hosting on Demand Telcos are alread
Page 25 and 26: Figure 9: Telco Strategies in the S
Page 27 and 28: Figure 11: Summary of Cloud Strateg
Page 29 and 30: Beyond Communications: Identifying
Page 31 and 32: Figure 3: Indicative Activity Chain
Page 33 and 34: Figure 5: Needs Served by Smart Gri
Page 35 and 36: “ An increased focus on safety an
Page 37 and 38: Figure 8: Strategic Options for Tel
Page 39: Figure 10: Telco Evolution as Servi
Page 43 and 44: Figure 3: Commercial LTE Deployment
Page 45 and 46: “ LTE offers the most efficient,
Page 47 and 48: Figure 6: Key Technical Challenges
Page 49 and 50: Figure 8: Accumulated CAPEX and OPE
Page 51 and 52: Ubiquisys (femtocell), and Openwave
Page 53 and 54: IT Renewal: A Business Transformati
Page 55 and 56: to launch Web-based self-service ch
Page 57 and 58: Figure 4: High Level of Functionali
Page 59 and 60: and acceptance by all the different
Page 61 and 62: “ IT transformations, at their co
Page 63 and 64: Navigating the Content Quagmire: Pr
Page 65 and 66: Figure 3: Synopsis of Options for C
Page 67 and 68: Figure 4: Overview of Digital Conte
Page 69 and 70: Paid content may be subscription or
Page 71 and 72: “ Content providers need to focus
Page 73 and 74: Innovating the Telco Business Model
Page 75 and 76: Figure 2: Actions taken by Telcos o
Page 77 and 78: Figure 3: Trends Impacting Business
Page 79 and 80: Figure 4: Mobile Service Revenue Gr
Page 81 and 82: Strategy Bottlenecks by Michael G.
Page 83 and 84: are not active in are “contestabl
Page 85 and 86: Figure 3: Evolving Bottlenecks in t
Page 87 and 88: “ Companies should strive to make
Page 89 and 90: lite BYTES Some vignettes and trend
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“ Successful IT transformation en
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