Forward - City of Chicago

2 » Actions
a. Reorganize the CDOT website to simplify
KEY PERFORMANCE
INDICATORS
access to information that is frequently
In order to provide quick, high quality service to all
searched and provide clear information about
Chicago residents, we have identified the following
upcoming and current projects.
b. Respond to at least 90% of Twitter and other
performance indicators for completing repairs and
inspections in response to service requests.
social media inquiries promptly – within one
Within 1 day:
business day, preferably within two hours.
• Stop sign missing
c. Promote and expand the use by staff of
other social media outlets, including CDOT’s
Facebook, Flickr, and YouTube feeds.
d. Develop a departmental blog to provide more
immediate news to residents.
e. As part of Mayor Emanuel’s “Open Portal”
program, make data-sets available to the
public and encourage development of
• Traffic light out
• Wire down
Within 3 days:
• Pavement cave-in survey
• One-way sign missing
Within 4 days:
• Outage of multiple streetlights
applications for the analysis of that data.
Within 7 days:
Explore further uses of Google Maps as a
base for project information.
f. Develop a “dashboard” to report progress
against goals and actions from this report
(and elsewhere) as Key Performance Indicators
(KPIs). Progress on the KPI goals will be
published on CDOT’s website.
Community Input from Bloomingdale Trail Workshop
• Pothole in street
• Public way obstruction
Within 10 days
• Pothole in alley
• Inspect public way construction
• Outage of a single streetlight
59
g. Develop and prominently publish an easy to
Within 20 days
understand explanation of where and when
different traffic management techniques or
control devices could be used.
• Non-emergency signs
Within 30 days
• Outage of alley streetlight
• Sidewalk survey
Within 120 days, less if weather permits
• Street line/marking maintenance