Using PropertyFlow - Intro and Log In - Yarra Valley Water

Message display Where/ When Probable cause What you need to do
System currently
unable to
complete your
transaction,
please try again
later
Various
messages –
Red message
text appears in
the top left hand
corner
0 properties
found for:
Service location
id ###
Transaction
history
Transaction
history report
details screen
Step 1
The system is currently
unavailable
This may occur if there
is an issue with one of
the systems that
supplies information to
the PropertyFlow
application.
The property:
- details entered may not
be correct. Please check
the property details and
retry
- is not yet registered
with Yarra Valley Water
- is outside Yarra Valley
Water’s service area.
Click on the “View map
of Yarra Valley Water
boundaries” link to see if
the property is within
Yarra Valley Water’s
region
Log out, and return to the
system after a period of time.
Contact a Customer Service
Consultant on 9872 2527. They
will raise the matter with an IT
system expert.
When the Customer Service
Consultant is told that the
support system is up and
running smoothly, they will
review the transaction and
‘Resubmit’ your request for you.
Please note that charges are
incurred only after the
information you requested is
sent to you.
If further search attempts do not
display the required property,
Yarra Valley Water will follow
up the matter for you within
3 working days. Please help us
by
scrolling down the page and in
the Comments field, add
details such as the property
owner’s name and if possible
the Lot and plan numbers
continue through the 4 Step
process and choose the
property information items you
want and record the email
address where you want the
reports to be delivered.
PropertyFlow - Troubleshooting Page 4