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Countdown to<br />

Compliance<br />

September 2009


2<br />

Introduction<br />

• This presentation is geared to merchant acquirers and ISOs in the<br />

financial services industry that sell to small to mid-sized merchants<br />

• It is not designed for:<br />

– Petroleum ISVs<br />

– Multi-lane retailers<br />

– VARs<br />

– Transportation<br />

– Retail Banking<br />

• If you’re in the petroleum space visit:<br />

http://www.verifone.<strong>com</strong>/sites/secure-pumppay.aspx<br />

• If you’re in the multi-lane retail space visit:<br />

http://www.verifone.<strong>com</strong>/mx-800-series.aspx


3<br />

Agenda<br />

• Breach Concerns<br />

• What is PCI PED<br />

• Sample Scenarios<br />

• VeriFone’s PCI PED Campaign<br />

• V x Solutions and MX Solutions Overview<br />

• Q&A


4<br />

Why worry about a Breach<br />

• Industry research indicates that many merchants do not know much<br />

about security<br />

• In fact, Visa research indicates that <strong>com</strong>pliance was lowest among<br />

level 4 merchants<br />

• According to industry research by Verizon, 81 percent of the<br />

organizations that experienced a breach “were not Payment Card<br />

Industry (PCI) <strong>com</strong>pliant,”<br />

• 75 percent of the breaches it investigated involved the retail (31<br />

percent), financial services (30 percent) and food & beverage (14<br />

percent) industries<br />

• More than 80% of breaches since 2005 have happened at small<br />

merchants<br />

• You only hear about the bigger breaches but smaller ones occur<br />

every day


5<br />

Security Breaches In The News


6<br />

What is PCI PED<br />

• PCI PED requirements are primarily concerned with device<br />

characteristics impacting the security of the PIN Entry Device used<br />

by the cardholder during a financial transaction.<br />

• These rules are to protect the consumer from fraud.<br />

• There are two factors involved in PCI PED requirements.<br />

– Device characteristics – the physical and logical security<br />

characteristics of the device that deter a physical attack on the<br />

device—for example, the penetration of the device to determine its<br />

key(s) or to plant a PIN-disclosing “bug” within it or allowing the<br />

device to output a clear-text PIN-encryption key<br />

– Device management considers how the PED is produced, controlled,<br />

transported, stored, and used throughout its lifecycle<br />

• The deadline to remove PCI PED ‘never approved’ devices from the<br />

market is July 1, 2010.<br />

– Most of these devices were manufactured before 2004<br />

• Visa has issued a tentative removal date of Dec 2014 for all Visa<br />

PED approved devices


7<br />

PED Approval Recap<br />

Never Approved<br />

Visa PED Approved<br />

Merchants/Retailers<br />

Must Stop PIN use by<br />

July 2010<br />

Manufacturers MUST<br />

NOT place for PIN after<br />

December 2007<br />

And must be removed by<br />

December 2014<br />

PCI PED Approved<br />

Manufacturers MUST<br />

place for PIN entry after<br />

12/2007


8<br />

Impact to the Retailer/Merchant<br />

• There has been much confusion over the impact to a retailer who<br />

does not meet the Visa July 1, 2010 mandates for payment security<br />

• To review, there are three different mandates from Visa that must<br />

be met by US merchants by July 1, 2010. These are:<br />

– All never approved payment devices on which PIN debit transactions<br />

are conducted must be removed from service. This includes any<br />

terminal that is not either VISA PED or PCI PED.<br />

– All debit card PINs must be encrypted in TDES from the payment<br />

device<br />

– All applications that “store, process, or transmit cardholder<br />

information” must be PA-DSS or PABP <strong>com</strong>pliant


9<br />

How do I upgrade by merchants<br />

• Replace never approved devices with higher-functioning devices<br />

• Add a <strong>com</strong>pliant PCI PED approved PIN Pad like the PP1000SE<br />

• Use this opportunity as a way to add value to replace the older<br />

device<br />

– Value added applications<br />

• Gift card<br />

• Loyalty<br />

– PIN debit<br />

– Faster devices<br />

– Pay at the point of service


10<br />

How to Upgrade Your Merchant - Sample Scenario<br />

Type of Retailer:<br />

•Type of Retailer: Sports Memorabilia Vendor in<br />

Mall<br />

Scenario: Tim owns a sports memorabilia store<br />

in a busy mall.<br />

• Accepting electronic payments for many years<br />

using an Omni 3210 countertop device<br />

• Being able to accept credit and debit cards is a<br />

major plus for his business.<br />

Challenge:<br />

• Has heard about more stringent security<br />

requirements which affect his Omni 3210.<br />

• He calls his ISO rep who refers him to<br />

VeriFone’s PCI PED landing page where he finds a<br />

wealth of knowledge and easy to understand<br />

materials.<br />

•He also realizes that technology has <strong>com</strong>e a<br />

long way and decides that it’s time to upgrade to<br />

a wireless device to eliminate the expense of his<br />

phone line.


11<br />

Achieve Compliance with the V x 510 GPRS<br />

Solution: Upgrade to a higher functioning and PCI PED <strong>com</strong>pliant<br />

V x 510 GPRS for faster transactions and more flexibility<br />

• Tim now has the peace of mind knowing that his V x 510 GPRS is<br />

<strong>com</strong>pliant with the latest security requirements.<br />

• Also has the added benefits of faster transactions and a mobile<br />

device<br />

– The V x 510 GPRS accepts payments anywhere there is a power source<br />

which is great when Tim visits fairs or sets up a mall kiosk.<br />

– He no longer needs to pay for an extra phone or DSL line which saves<br />

him additional money.<br />

– The ability to accept PIN debit is another plus since debit transactions<br />

mean lower overall transaction costs for his business.


12<br />

Merchant Scenario #2<br />

• Type of Retailer: Jewelry Store<br />

• Scenario: Susie owns a successful jewelry store<br />

• Accepting electronic payments for many years using a NURIT 2085+<br />

countertop device<br />

• Being able to accept credit is a major plus for her business since<br />

most jewelry purchases are rather expensive.<br />

• Challenge:<br />

• She has heard about more stringent security requirements which<br />

affect her NURIT 2085+ but is not concerned since she does not<br />

accept PIN debit<br />

• After doing some research she realizes that by offering PIN debit to<br />

her customers, she could be saving money due to the lower<br />

transaction fees. Plus she’s noticed that more people are using<br />

their debit cards due to the current economic conditions.


13<br />

Merchant Scenario #2 - Conclusion<br />

• Solution: Susie decides to upgrade to the V x 670 portable device<br />

• It can be used anywhere in the store – customers can pay right<br />

where they make their jewelry selection and do not have to walk<br />

across the store floor.<br />

• Customers can <strong>com</strong>plete their own transactions and do not have to<br />

give up their credit card which gives them peace of mind<br />

• Susie has all the benefits of a portable device which <strong>com</strong>es in<br />

handy when she visits jewelry shows and fares<br />

• Ability to accept PIN debit which means lower overall transaction<br />

costs.


14<br />

Now Is The Time To Upgrade Your Merchants To A Higher<br />

Functioning Device<br />

Shift to Newer Technology<br />

Usability & Security<br />

“Design Focused”<br />

Speed & IP<br />

“Performance”


15<br />

Feature Expansion + Value<br />

• Multiple Reasons to Focus on Latest Products<br />

– Higher Value (“More Bang for the Buck”)<br />

– Lower Cost of Ownership & Reliability<br />

– Portability – Taking payment to the Point of Service<br />

– Customer Stickiness + Features<br />

• Multiple application support<br />

– Performance & Speed


16<br />

Pro-Actively Promote Security<br />

• Educate against unsecure devices for transactions<br />

– Secure terminals, even if no PIN<br />

– Replace never approved devices before July 2010<br />

– Promote new PCI PED approved devices<br />

• Promote End-to-End Data Encryption<br />

– VeriShield Protect<br />

– www.verifone.<strong>com</strong>/security


17<br />

VeriFone’s Position<br />

• Created the PCI PED upgrade program to help our partners to<br />

remove never approved PIN pads and devices out of the market<br />

• We want to help you leverage the opportunity to move merchants<br />

to a new VeriFone product (and even upgrade to a higher<br />

functioning device) and replace the old<br />

• We believe at this phase, education is crucial


18<br />

Campaign Overview<br />

• The expired parking meter is<br />

our theme graphic and will be<br />

a graphic element on<br />

materials<br />

• Program started July 2009<br />

• Education very important<br />

since topic is <strong>com</strong>plex<br />

• Creating Acquirer and<br />

Merchant specific information


19<br />

Advertising Support<br />

• Trade publication advertising for<br />

several months will support this<br />

campaign


20<br />

Acquirer Collateral<br />

• White Paper<br />

• Flyer<br />

• FAQs<br />

• How to upsell your<br />

merchants<br />

• Tool Kit (Interactive PDF)<br />

• Product Upgrade Chart<br />

• All materials are available on<br />

the landing page<br />

www.verifone.<strong>com</strong>/pciped<br />

• And the VeriFone Zone<br />

www.verifonezone.<strong>com</strong>


21<br />

Merchant Collateral<br />

• Merchant Educational Package<br />

– Easy to understand overview, product charts, frequently asked<br />

questions, additional resources<br />

• Merchant Flyer<br />

– One page sheets with key dates and deadlines<br />

• Online Resources:<br />

– PCI Security Council<br />

– Merchant SAQ<br />

– www.verifone.<strong>com</strong>/pciped (Merchant Tab)


22<br />

PCI PED Landing Page<br />

• Breach Calculator<br />

• Countdown clock<br />

• Collateral<br />

• White Paper<br />

• Product Upgrade Chart<br />

Countdown Clock<br />

Breach Calculator<br />

White Paper<br />

Collateral


23<br />

Breach Calculator<br />

10<br />

6<br />

30,000


24<br />

PCI PED Compliance Chart<br />

This chart<br />

applies to<br />

countertop and<br />

mobile<br />

merchants


25<br />

PCI PED Compliance Chart<br />

This chart applies to<br />

multi-lane retail devices


26<br />

More Tools at www.VeriFonezone.<strong>com</strong><br />

• All the tools presented here today are available for download at<br />

the VeriFone Zone (www.verifonezone.<strong>com</strong>)<br />

• There is chart for all VeriFone products that are never approved<br />

and PCI PED approved as well as the re<strong>com</strong>mended upgrade<br />

– This piece is only available at the Zone


27<br />

V x Solutions - A Platform for Now and for the Future<br />

Compatibility<br />

Security<br />

Performance<br />

Delivering<br />

• Consistent user interface<br />

• Consistent software base<br />

• Consistent support needs<br />

• PA DSS accepted applications<br />

• PCI PED approved<br />

• Part of a <strong>com</strong>plete end-to-end encryption<br />

• High-speed processor<br />

• Multi-application capabilities<br />

• Many connectivity options<br />

• Lower cost of sales, ownership and support<br />

• Easy to understand “up-sell” strategy<br />

• Opens new markets with little investment<br />

• Complete line of products and solutions


28<br />

Compatibility Broadens Your Offering<br />

• Consistency across form factors offers <strong>com</strong>plete<br />

line of solutions for all market segments and<br />

customer needs<br />

– Single function multi-application<br />

– Fixed transportable portable<br />

– Customer facing clerk facing<br />

• More certifications than any other hardware<br />

provider make selling, installing, supporting, and<br />

expanding simpler


29<br />

MX Family, Solutions for Multi-Lane Retailers<br />

• Customer facing payment solutions<br />

• All built on a <strong>com</strong>mon,<br />

secure platform<br />

• All run the same applications<br />

• Share consistent user interfaces<br />

• All are PCI PED approved<br />

• Interchangeable and field-upgradable modules<br />

future-proof your investment<br />

offer a lower cost of ownership


30<br />

PIN Pad 1000SE<br />

• Number one selling PIN pad in the<br />

industry!<br />

• Easy to use PIN debit entry<br />

• PCI PED approved to meet the latest<br />

standards for secure PIN entry<br />

• Future-proof payment solution, fully<br />

updatable and <strong>com</strong>patible<br />

• Provides the best protection against<br />

fraud for merchants and consumers;<br />

• USB option provides another way to<br />

connect to a PC software program<br />

which minimizes cabling and<br />

countertop clutter


31<br />

Additional Resources<br />

• PCI PED website<br />

https://www.pcisecuritystandards.org/security_standards/ped/ind<br />

ex.shtml<br />

• PCI PED list of approved devices<br />

https://www.pcisecuritystandards.org/security_standards/ped/pe<br />

dapprovallist.html<br />

• VeriFone Security Page www.verifone.<strong>com</strong>/security<br />

• Secure Retail Payments http://www.verifone.<strong>com</strong>/industrysolutions/retail/payment-trends--<br />

security/secureretailpayments<strong>com</strong>.aspx<br />

• Visa<br />

– http://broadcast01p.visabroadcasts.<strong>com</strong>/doc/20090422091220/51634<br />

59b29ec9fcdb6f98ceddad92d3d


32<br />

Thank You<br />

Questions<br />

We want your feedback – please <strong>com</strong>plete<br />

the poll at<br />

http://surveys.polldaddy.<strong>com</strong>/s/C8DE129DFADCBF5B/<br />

Download this presentation and the<br />

recording at<br />

www.verifonezone.<strong>com</strong>

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