2011 Budget Doc-Final.pdf - Lehi City

Policies & Objectives
Fire & Emergency Medical Services
- Implement Paramedic Program.
- Plan for and locate Fire Station #3.
- Maintain a record of no significant injuries or death.
- Maintain a scheduled apparatus and equipment replacement schedule to ensure efficient and professional
response to our emergencies.
Three-year Accomplishments
- No serious injuries or death over 3 years in either service calls or in training.
- Decreased average response times by 3.25 minutes since FY 2005.
- Completed construction and staffing of Fire Station #2, including the hiring of a new Battalion Chief.
- Added the Paramedic Life Support program to existing emergency medical services.
- Implemented regionally leading emergency response policies and procedures through increased training.
Performance Measures & Analysis
Actual Actual Actual Planned
Measure Type
FY 2008 FY 2009 FY 2010 FY 2011
ISO Rating 5 5 5 5
Fire Response Time in Minutes (Average) 6.5 6 5 5
Control Time in Minutes (Average) 20 19 17 17
Life Support Response in Minutes (Avg.) 6.25 5.75 5 5
Total Fire & EMS Calls per FTE 108 109 74 77
Total Hours of Firefighter Training -- -- 5475 5500
Number of Civilians Receiving Fire Safety 9,537 10,777 9,700 10,000
Primary Fire Inspections Conducted 200 400 425 450
Citizen Satisfaction Survey of Fire Services
(mean) 4.23 4.36 -- 4.5
5/ Very Satisfied 31% 41% --
Somewhat Satisfied 34% 31% --
3/ Neutral 9% 8% --
Somewhat Dissatisfied 1% 1% --
1/ Very Dissatisfied 1% 0% --
Don't Know 24% 18% --
Citizen Satisfaction Survey of EMS 4.16 4.30 -- 4.5
Citizen Satisfaction of Fire Services
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
5/ Very
Satisfied
Somewhat
Satisfied
3/ Neutral Somewhat
Dissatisfied
1/ Very
Dissatisfied
Don't Know
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