2011 Provider/Pharmacy Directory - Blue Cross and Blue Shield of ...

Section 1 – Introduction
This directory provides a list of Medicare Blue and Medicare Blue Plus’ vision-care Plan
providers. To get detailed information about your vision-care coverage, please see your Evidence
of Coverage.
The “Plan providers” listed in this directory have agreed to provide you with your vision-care
coverage. You may go to any of our vision-care providers listed in this directory. If you have
been going to one Plan provider, you are not required to continue going to that same provider. In
some cases, you may get covered services from non-plan providers.
Your vision-care benefits are available to you through our partnership with EyeMed Vision Care,
an independent company that we have chosen to offer our vision-care benefits, which has 567
local providers — including ophthalmologists, optometrists and opticians — ready to serve you.
To receive your benefits, please always show your Medicare Blue or Medicare Blue Plus ID card
when you visit a provider for services.
If you have questions about Medicare Blue or Medicare Blue Plus vision-care benefits, please
call our Customer Service department at 1-888-645-6025. From November 15, 2010 to March
1, 2011, our hours of operation are 8:00 a.m. to 8:00 p.m. Eastern Time, seven days a week.
Beginning March 2, 2011, calls are handled by our automated phone system after 8:00 p.m. and
on Saturdays, Sundays and holidays. TTY/TDD users should call 1-888-645-6023. You can also
visit our Web site at www.scmedadvantage.com/medb11.
What is the service area for Medicare Blue and Medicare Blue Plus
Our service area is the state of South Carolina.
How do you find Medicare Blue and Medicare Blue Plus providers in
your area
This directory lists EyeMed Vision Care’s providers in the state of South Carolina. To select
a provider in this directory, find the county you live in or a county that is convenient for you.
Under the counties are cities; under the cities are the vision-care providers, with their addresses
and telephone numbers. The counties, cities and providers are arranged alphabetically.
If you choose an out-of-network vision-care provider, you must pay for all services at the point
of care and ask the provider for an itemized receipt. Fill out an out-of-network vision claim form
and submit it, with paid receipt, to EyeMed for processing. Out-of-network reimbursement is
sent directly to you and the payment will include an Explanation of Benefits (EOB). To obtain an
Out-of-Network Claim Form, visit www.eyemedvisioncare.com to download and print the form,
or call EyeMed’s Customer Service department at 1-866-723-0513 (TTY/TDD: 1-866-308-5375)
to request one.
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