Documentation expert panel LU - QALLL

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Documentation of expert panels The expert of the sector –based training institute of the building and construction industry (“IFSB”), which was established in 2002 as a private initiative of entrepreneurs, commented that the provision of qualitative trainings was essential in order to continue to be supported by the stakeholders (clients of the IFSB). Trainings offered are aimed at workers in the building industry, at supervising staff and at pupils in initial training. A new project called “Fit for civil engineering” targets job seekers. The institute’s offer embraces 200 training modules and reached in 2011, around 2.850 people. The IFSB is actually in preparation process for a certification ISO 26000. The representative of the non-governmental organisation “INTER-FORMATION”, created in 2001 as a lobby of different types of training sector protagonists (around 40 key actors), underlined the fact that her organisation is eager to adapt the quality recommendation by the European Commission into practice. She mentioned in this context the elaboration by INTER-FORMATION of a professional code of ethics in training, a platform called Wiki-E-learning and a training contract (project). Furthermore INTER-FORMATION is at the stake of investing in a quality approach of the organisation as well as participating in a reflection of how the VAE process (validation of experience skills) could be improved in Luxembourg. The expert of the national language institute (“INL”), which is a state organisation implemented by law 30 years ago, emphasized the fact that 8 languages were taught and tested at the institute and that about 10.000 people were skilled through INL a year. The institute is a member of ALTE (Association of Language Testers in Europe) and offers the possibility to pass examinations in 7 languages. The organisation figures as national language test centre and supervises about 1.500 language exams a year. Training guidelines were developed for 4 languages according to the skills levels A1, A2, B1 responding to the standards of the Common European Framework of Reference for Languages (CECRL). The quality principle in training is integrated in the founding law of the institute. The INL requires that a psychometric language test and certification are done by the learners (“positioning test”). The ZLSK (“Zertifikat fir Lëtzebuerger Sprooch a Kultur”) is the training certificate for trainers in Luxembourgish and has been developed by the INL. The training service for adults (“SFA”) is a department of the Ministry for Education and Vocational Training. Trainings (languages 60%, NTIC 16%, trainings for senior citizens etc.) are organised at the level of the municipalities by the cities or by associations. The providers have to assure a certain quality and have to hold the quality label which is applied by SFA since 2000. It requires the compliance with a series of conditions as showing a qualitative offer, taking information measures, providing transparency on content and evaluation etc. The expert of the public research centre Henri Tudor could stress that the “CRP-HT” was initiating and actively participating in numerous research projects targeted at quality assurance. The public research institution positions itself as an innovation facilitator. The centre’s research programme of human capital (HUM-CAP) is organised under a department called SITec. SITec is the knowledge transfer and training centre of the organisation. SITec is certified in ISO 9001 in 5 areas (regarding project management). Important research projects in the field of quality assurance are among others, EQN (dealing with training of trainers), SLOT (definition of ECVET/EQF, based upon the methodology transfer of a Spanish quality norm), Q-Cert-VET (elaboration of a new quality norm). III.2 Challenges The following challenges were highlighted by the experts according to the different phases of the quality cycle. Gutknecht-Gmeiner, IMPULSE 2011 2
Documentation of expert panels Planning - Existence of a training culture in companies. Integration of capacity building as a strategic company goal. - Dialogue between training providers and clients in order to be able to present a tailor-made offer. - Necessity to anticipate the needs and skills’ requirements of the clients. - Flexibility, adaptability to the training needs. - Understanding that quality assurance in order to prepare a training offer is a tool and not an aim. - Train the communication and pedagogical skills of trainers (e.g. engineers, lawyers, doctors etc.) and train the company experience of teachers. - Innovation in pedagogical tools. - Introduction of skills assessment ex-ante Implementation - Timely reaction to the demand - Adequate reaction to training demands: if the demand expressed by a client cannot be met it should be clearly said - Need for trainers to stay client focused and adapt permanently to the trainee’s needs and level of skills. Evaluation Adjust - Monitoring of training results in-house and sharing feed-back with training providers - Measuring learning outcomes in behavioural trainings - Adaption of the skills reference frame - Facilitate the access and the guidance to the informal validation process (VAE) - Development of a national qualification framework - Implementation of an electronic training portfolio - Organisation of thematic exchanges between trainers - Adaption of training programmes - Continuous adaptation of trainers skills to the market needs III.3 State of the art and good practices The state-of-the-art in quality assurance in training and education was presented by the experts as follows. - A positioning test in languages assures that the participant is guided in an appropriate way to the training that fits best and permits optimal training outcomes. - The training provider uses different types of modern communication tools in order to reach the participants in time (SMS, e-mailing). - A skills’ reference framework has been developed in partnership with researchers, trainers and sector representatives in a certain number of specialities (building and construction industry, IT). Gutknecht-Gmeiner, IMPULSE 2011 3
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Documentation expert panel LU - QALLL

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