Troubleshooting and Diagnostics EntraGuard ... - Keri Systems

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Reference Document Troubleshooting and Diagnostics EntraGuard ® Figure 4: The EntraGuard Gold Voice Channel and I/O Board 1 1. For all EntraGuard Gold controllers with the alpha numeric keypad and EntraGuard Gold controllers with the mechanical (standard) keypad with part numbers 05712-001, 05712-002, and 05713-001. 2305 Bering Drive 01912-001 Rev. F San Jose, CA 95131 USA (800) 260-5265 (408) 435-8400 FAX (408) 577-1792 Web: www.kerisys.com E-mail: sales@kerisys.com Page 4 of 23
Troubleshooting and Diagnostics Some Corrective Action requires looking at the instructions in the appropriate Quick Start Guide. Here are the available guides along with the part number: EntraGuard Platinum Quick Start Guide - P/N 01969-001 EntraGuard Silver Quick Start Guide - P/N 01960-001 EntraGuard Titanium Quick Start Guide - P/N 01962-001 EntraGuard Gold Quick Start Guide - P/N 01801-001 NOTE: All references to the EntraGuard Gold controller throughout the remainder of this document are to those with the alpha numeric keypad or mechanical (standard) keypad with part numbers 05712-001, 05712-002, or 05713-001. For EntraGuard Gold controllers with the mechanical (standard) keypad and part numbers 05720-001, 05720-001, or 05721-001, refer to the EG-750. Problem Possible Cause Corrective Action The Doors software cannot be installed on the host computer. 1. The host computer does not have a Pentium microprocessor. 2. The host computer does not have enough RAM memory. 3. The host computer does not have enough hard disk space. 4. The host computer’s video card/monitor resolution is too low. 5. The host computer is running an operating system incompatible with the Doors software. 6. The host computer does not have a compatible operating system installed. • Verify the host computer meets the minimum requirements specified in the Doors Users Guide (P/N 01914- 100). Reference Document EntraGuard ® 2305 Bering Drive 01912-001 Rev. F San Jose, CA 95131 USA (800) 260-5265 (408) 435-8400 FAX (408) 577-1792 Web: www.kerisys.com E-mail: sales@kerisys.com Page 5 of 23
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Troubleshooting and Diagnostics EntraGuard ... - Keri Systems

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