Customer Interaction Magazine October 2005 - TMC's Digital ...

Technology Highlights
Siemens:
Xpress Yourself
By David R. Butcher,
Assistant Editor,
Customer Inter@ction Solutions
Siemens Communications, Inc.’s
(news - alert) HiPath Xpressions system
supports the needs of small to
large enterprise customers, single-site
and multisite, offering messaging convergence
that further enables a distributed
or mobile workforce to better
communicate. The real-time solution
offers necessary mobility and support,
streamlined system administration and
a flexible storage methodology — as a
whole, a unified messaging system that
gives back control of business communications
to the company.
According to the company’s
research, 66 percent of enterprise
employees will travel in 2006. The
company also reports that there are 24
million “teleworkers” in the U.S., while
47 percent of corporations support
teleworking.
As such, and with global enterprises
in mind, the HiPath Xpressions system
is designed to offer enhanced mobility
features such as user-defined call routing
and efficient rules-based filtering of
the inbox (for simpler telephone
access), as well as multilingual support;
these enhanced features can
enable global mobile users to more
effectively communicate with customers,
coworkers and suppliers, or
anyone with whom the user requires
immediate contact.
Still at the core of the capabilities
offered in Siemen’s recently released
HiPath Xpressions version 4 system,
standard features include the following:
myXpressions, a message-filtering
folder allowing workers to prioritize
message groups and have more important
messages forwarded to cell
phones or other regularly used remote
numbers; the Web-based dashboard to
support both voice messaging and
more advanced unified messaging features,
enabling users to manage messaging
preferences without telephone
prompts; and PhoneMail Long Distance
Networking (LDN) to enable directory
synchronization and dial-by-name
between the PhoneMail system and the
HiPath Xpressions solution, helping
enterprises protect existing messaging
infrastructure investments.
As well, the solution integrates unified
messaging into various e-mail
environments: Microsoft Exchange,
Lotus Domino, Novell Groupwise
(Groupware) or IMAP 4. Support is
provided for single-source, dual-source
or combined message storage options,
giving enterprises multiple strategies to
help in minimizing the risk of lost messages
while, at the same time, also
maintaining control of data storage limits.
IT organizations can therefore
decide which implementation approach
is best for their network topology.
Combining multiple HiPath Xpressions
systems per Microsoft Exchange site or
Lotus Domino Domain offers enhanced
scalability by providing direct, systemto-system
networking for increased
capacity within larger enterprises.
The company’s recent release of
HiPath Xpressions version 4 further
enables employees — particularly
those on the go — to more efficiently
retrieve and generally manage e-mail,
voice and fax correspondence via a PC
or telephone. The new portfolio provides
enterprises with more deployment
options, having been enhanced to
interoperate on numerous enterprise
infrastructures, including traditional
PBXs and IP-PBXs — whether across
Siemens or non-Siemens network
infrastructures.
The solution is supported by open,
session initiation protocol (SIP)-standard
network environments, so distrib-
28 CUSTOMER INTER@CTION Solutions ® October 2005
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