Customer Interaction Magazine October 2005 - TMC's Digital ...

CRM
Customer Inter@ction
NEWS
Oracle To Buy Siebel
Oracle Corporation (quote - news - alert) has announced that it has agreed to buy
Siebel Systems, Inc. (quote - news - alert) for $10.66 per share. The offer is valued at
approximately $5.85 billion, or $3.61 billion net of Siebel’s cash on hand of $2.24 billion.
Said Oracle CEO Larry Ellison, “In a single step, Oracle becomes the number one CRM
applications company in the world. Siebel’s 4,000 applications customers and 3,400,000
CRM users strengthen our number one position in applications in North America and move
us closer to the number one position in applications globally.”
The board of directors of Siebel Systems has voted in favor of the transaction, and Tom
Siebel has agreed to vote his shares in favor of the acquisition. Siebel stockholders will
convene in a special meeting to vote on the acquisition. Oracle stockholder approval is not
required. While the transaction and the timing are subject to regulatory approvals, the deal
is expected to close in early 2006.
http://www.siebel.com
http://www.oracle.com
Surado Announces Release Of Surado CRM 5.0
Surado Solutions, (news - alert) a provider of CRM solutions for small to medium-sized
enterprises, has announced the release of Surado CRM 5.0. Surado CRM 5.0, according to
the company, includes several improvements, from an updated and more simplified user
interface to the addition of new functionality, including Interactive Workflow and integration
with Microsoft (quote - news - alert) Project Management.
Interactive Workflow functionality was designed to help streamline and simplify processes,
reduce training time, improve customer service and increase business flexibility. By using a
graphic representation of an organization’s workflow, users can be guided on a “best practices”
path to accomplish tasks.
Surado CRM 5.0’s new “key” features include: enhanced user interface; interactive workflow
process manager; built-in project manager; CRM dashboard; enhanced sales automation;
increased back-office integration; added security; enhanced support rules; advanced
quoting module; template merge capability with MS Word and MS Excel; customized
reporting; upgraded data mining; enhanced e-mail integration; new calendar views; contact
and account record alert; and an upgraded search engine with ability to create, save and
run queries.
http://www.suradocrm.com
Sendia Enables Wireless Salesforce.com
Sendia Corporation, (news - alert) a wireless business
application platform company, recently announced the
release of WorkSpace CRM 3.0 for salesforce.com, which,
according to Sendia, features a host of new features and
upgrades, including support for salesforce.com’s
Customforce and other advanced capabilities such as filtered
views, increased data capacity and customizable lists.
Designed for salesforce.com mobile users, WorkSpace CRM
3.0 replaces Sendia’s Wireless Salesforce Automation (SFA)
2.3 and is compatible with popular wireless handheld
devices such as Research In Motion’s (RIM) BlackBerry
Wireless Handhelds and Palm’s Treo series.
“WorkSpace CRM 3.0 gives salesforce.com customers the
unprecedented power to mobilize their custom objects in an
easy point-and-click environment,” said Alex Klyce, president
of Sendia. “With our new configurable filtered views and
vastly increased storage capacity, the right data is readily
available on the device, making WorkSpace 3.0 a must-have
for any salesforce.com user working outside of the office.”
http://www.sendia.com
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CUSTOMER INTER@CTION Solutions ® October 2005 39
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