You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
of Residential Operations and his dedicated<br />
residential team. Jack, who represents<br />
the driving force of the<br />
residential division stated, “What this<br />
program has done is show everybody<br />
that SKPM is passionate about good<br />
sound management.”<br />
SKPM have already been recognized as<br />
an organization able to fast track the<br />
program simply by virtue of their excellent<br />
systems and procedures. According<br />
to Barb McIntyre, SKPM Manager of<br />
Human Resources, “We did a full, systematic<br />
self-audit of our policies, procedures<br />
and practices and compared<br />
them to the 35 standards required by<br />
the CRB & made changes and enhancements<br />
where needed…it can only make<br />
us better. Our commitment to continuous<br />
improvement has allowed us to<br />
achieve Certification quickly.”<br />
David Medeiros, Maintenance Manager<br />
believes that “bringing every member of<br />
the SKPM team into the CRB process<br />
was essential to its success,” while Cedric<br />
Abreu, Maintenance Manager, maintains<br />
that “all staff had extensive training<br />
on the program, and now all the rights<br />
and responsibilities of residents and staff<br />
are transparent. Everyone has access to<br />
contact information and the process for<br />
making suggestions. I think all other<br />
property management companies<br />
should follow the CRB program.”<br />
Bonny Hoy who provides marketing<br />
consulting services for SKPM believes<br />
that CRB certified organizations will<br />
have a competitive advantage in the<br />
market place and residents will have a<br />
The Voice of the Federation of Rental-housing Providers of Ontario<br />
17
Change language