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these changes to ensure we can<br />
respond quickly and appropriately.<br />
Rental Building Program is just<br />
another example of our commitment<br />
to provide the highest standard of<br />
service to our customers and we<br />
believe the return is excellent<br />
tenant relations, tenant satisfaction<br />
and retention.<br />
<strong>FE</strong>: What advice do you have<br />
for other property management<br />
companies who may<br />
be considering enrolling in<br />
the Certified Rental<br />
Building Program<br />
The entire industry should be on<br />
board with this program. It makes<br />
good business sense and strengthens<br />
the industry as a whole. It’s a “win”<br />
“win” proposition. F<br />
“...we strive to<br />
understand and<br />
respond to<br />
the needs of<br />
our customer.”<br />
<strong>FE</strong>: What does Sterling Karamar<br />
Property Management do to<br />
ensure high quality customer<br />
service and tenant retention<br />
Sterling Karamar staff at newly Certified 1200<br />
York Mills in <strong>No</strong>rth York.<br />
As past winner of the <strong>FRPO</strong>/MAC<br />
award of excellence in customer<br />
service, we strive to understand and<br />
respond to the needs of our customer.<br />
We keep the lines of communications<br />
open and we really listen to<br />
what our customers have to say.<br />
SKPM’s embracing of the Certified<br />
Fair Exchange • <strong>Sep</strong>tember / <strong>Oct</strong>ober <strong>2009</strong><br />
Rain doesn't dampen the spirits of<br />
tenants celebrating the Certification of<br />
Sterling Karamar's 730 Dovercourt.<br />
20
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