NationalQ Brochure (English) - Priority Dispatch Corporation

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NATIONALQ Services TAILOR THE “PERFECT” QA FIT AND OPTIMIZE YOUR PERFORMANCE • QA review of agency calls with unbiased and objective feedback • Consulting and protocol support • QA review of agency-reviewed calls to validate accuracy and compliance to IAED standards • Monthly or quarterly QA training and planning conference calls • Quarterly on-site QA committee meetings for hands-on analysis, planning, and consulting
SAVE Money and RESOURCES STAFFING COSTS Full-time, qualified QA positions represent significant ongoing wage and benefit costs that ultimately must be paid for from budget allotments for on-floor positions. ASSIGNING CURRENT STAFF QA DUTIES At 15 minutes per call, the average communication center will lose 2,500 floor hours and expend significant budget dollars in overtime wages. STAFF RETENTION Replacing experienced staff is expensive. Studies show that good communication with employees and a goal-oriented work environment that includes frequent, balanced, and constructive evaluations lead to longer staff tenure.
Page 1 and 2: ACHIEVE EXCELLENCE Introducing PDC
Page 3: Benefits of NATIONALQ • IAED over
Page 7 and 8: • 10 years of experience as an IA

NationalQ Brochure (English) - Priority Dispatch Corporation

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