NationalQ Brochure (English) - Priority Dispatch Corporation

ACHIEVE EXCELLENCE
Introducing PDC Case Review,
Quality Assurance, and Accreditation Services
Backed by IAED Standards, Certification, and Faculty
APPROVED
ACE
S P E C
I A L
I S T S

The Priority Dispatch Corp. (PDC) NATIONALQ services levels the
quality assurance (QA) playing field for all Priority Dispatch System
licensed communication centers.
NATIONALQ gives you immediate support for implementing an
effective, structured QA program backed and supported by the
International Academies of Emergency Dispatch ® (IAED) using
certified IAED ED-Q faculty.
NATIONALQ was designed with a comprehensive menu of QA
services from which you can tailor the “perfect” QA program for
your agency without sacrificing your budget or staff!
Certified [+]
Compliant [+]
Efficient [+]
Responsive [+]
Accurate [+]
Economical [+]
Support [+]

Benefits of NATIONALQ
• IAED oversight of services by certified ED-Q faculty
• Increase protocol compliance
• Achieve IAED Accredited Center of Excellence levels
• Keep budget costs down
• Access to PDC-qualified consulting experts for protocol support
• All NATIONALQ case reviewers receive multiple evaluations
• Unbiased and objective feedback
• Decrease your liability
• Avoid internal conflicts
• Enhance your CDE program
• Allows for more meaningful and constructive QA feedback
• Establish a system of checks and balances
• Improve processes through positive reinforcement
• Improve staff retention

NATIONALQ Services
TAILOR THE “PERFECT” QA FIT AND OPTIMIZE
YOUR PERFORMANCE
• QA review of agency calls with unbiased and objective feedback
• Consulting and protocol support
• QA review of agency-reviewed calls to validate accuracy and
compliance to IAED standards
• Monthly or quarterly QA training and planning conference calls
• Quarterly on-site QA committee meetings for hands-on analysis,
planning, and consulting

SAVE Money
and RESOURCES
STAFFING COSTS
Full-time, qualified QA positions represent significant ongoing wage
and benefit costs that ultimately must be paid for from budget
allotments for on-floor positions.
ASSIGNING CURRENT STAFF QA DUTIES
At 15 minutes per call, the average communication center will lose 2,500
floor hours and expend significant budget dollars in overtime wages.
STAFF RETENTION
Replacing experienced staff is expensive. Studies show that good
communication with employees and a goal-oriented work environment
that includes frequent, balanced, and constructive evaluations lead to
longer staff tenure.

IAED Standard
of Excellence
An IAED-certified and approved ED-Q faculty member will provide
your agency with a consistent, efficient, and reliable approach to
measuring your center’s performance. These recognized industry
experts will help your center achieve excellence and maintain it.

• 10 years of experience as an IAED-certified Emergency
Dispatcher and ED-Q
• 5 years of experience as an IAED-certified ED-Q instructor
• AQUA ® certification training in the past 2 years
• Screened, certified, reviewed, and chosen by IAED to join the
NATIONALQ faculty
• Weekly performance review by IAED-certified senior
NATIONALQ members

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