Financial Services Guide - RACT
Financial Services Guide - RACT
Financial Services Guide - RACT
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1.4 If you have a complaint or concern<br />
Step 1: Talk to us or <strong>RACT</strong> Insurance first<br />
If you have a complaint, please give us or <strong>RACT</strong><br />
Insurance every reasonable opportunity to try to<br />
resolve it by first discussing it with us.<br />
Step 2: Contact <strong>RACT</strong> Insurance Compliance<br />
Manager<br />
If you are not satisfied with our initial response<br />
you can contact the <strong>RACT</strong> Insurance Compliance<br />
Manager. Please ask a customer service officer to<br />
connect you. Or you can write to:<br />
Compliance Manager<br />
<strong>RACT</strong> Insurance Pty Ltd<br />
GPO Box 1292<br />
Hobart, Tasmania 7001<br />
Step 3: Seek an external review of the decision<br />
If you are still not satisfied with the outcome, you can<br />
seek an external review of the decision by contacting:<br />
<strong>Financial</strong> Ombudsman Service<br />
GPO Box 3<br />
Melbourne, Victoria 3001<br />
Telephone: 1300 78 08 08<br />
Facsimile: (03) 9613 6399<br />
Email: info@fos.org.au<br />
Web: www.fos.org.au<br />
The <strong>Financial</strong> Ombudsman Service will advise you if<br />
you are eligible to have the <strong>RACT</strong> Insurance decision<br />
reviewed by their Independent Review Panel or by one<br />
of their referees.<br />
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