MEMBER HANDBOOK - Community Care Behavioral Health

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14 Customer Services 1-866-473-5862
Section 3 Getting Help Page How do I know if I need help. ............ 17 What if my child needs help .. . . . . . . . . . . . . 17 What should I do to get help.............. 18 What if I have an urgent need for help...... 19 What if I have an emergency .. . . . . . . . . . . . 19 What if I am already getting help .. . . . . . . . . 20
Page 1 and 2: Behavioral Health Services MEMBER H
Page 3: Si Ud. necesita la versión . en Es
Page 6 and 7: 4 HealthChoices People in Pennsylva
Page 8 and 9: 6 Community Care Offers Information
Page 10 and 11: 8 Your Physical Health Community Ca
Page 12 and 13: 10 Customer Services 1-866-473-5862
Page 14 and 15: 12 Services Specific to Children an
Page 20 and 21: 18 Your child or teen might get hel
Page 22 and 23: 20 If the situation is life-threate
Page 26 and 27: 24 G. How to learn about additional
Page 28 and 29: 26 You Also Have the Right... (cont
Page 30 and 31: 28 You Can Ask About a Mental Healt
Page 34 and 35: 32 When should I file a First Level
Page 36 and 37: 34 What if I do not like Community
Page 38 and 39: 36 You must send your request for a
Page 40 and 41: 38 When should I file a First Level
Page 42 and 43: 40 The Second Level Grievance revie
Page 44 and 45: 42 What can I do if my health is at
Page 46 and 47: 44 Persons Whose Primary Language i
Page 48 and 49: 46 How do I ask for a Fair Hearing
Page 50 and 51: 48 Who can I call if my health is a
Page 64 and 65: 62 DPW Fraud and Abuse Hotline The
Page 66 and 67:
64 Call Community Care Customer Ser
Page 69 and 70:
Section 10 Definitions
Page 71 and 72:
69 HealthChoices Pennsylvania’s p
Page 73 and 74:
COMMUNITY CARE'S MISSION... To impr
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MEMBER HANDBOOK - Community Care Behavioral Health

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