MEMBER HANDBOOK - Community Care Behavioral Health

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Section 1 About Community Care Page HealthChoices.......................... 4 What is Community Care .. . . . . . . . . . . . . . . 4 How can I reach Community Care .. . . . . . . . 5 What does Community Care offer. ........ 6 What about my ID cards.. . . . . . . . . . . . . . . . 7 What about my physical health needs .. . . . . 8
Page 1 and 2: Behavioral Health Services MEMBER H
Page 3: Si Ud. necesita la versión . en Es
Page 7 and 8: 5 About Community Care Community Ca
Page 9 and 10: 7 Using Your Health ID Cards Carry
Page 11 and 12: Section 2 Behavioral Health Service
Page 13 and 14: 11 Covered Services Community Care
Page 15 and 16: 13 Payment for Treatment We pay you
Page 17 and 18: Section 3 Getting Help Page How do
Page 19 and 20: 17 Getting Help Call us when: • Y
Page 21 and 22: 19 If You Have an Urgent Need for C
Page 23 and 24: Section 4 Your Rights and Responsib
Page 25 and 26: 23 These are your Member rights and
Page 27 and 28: 25 F. To choose any provider from t
Page 29 and 30: 27 E. Go to a Community Care partic
Page 31 and 32: Section 5 Complaints, Grievances, a
Page 33 and 34: 31 What is a Complaint A complaint
Page 35 and 36: 33 If you file a complaint because
Page 37 and 38: 35 • The committee will make a de
Page 39 and 40: 37 What is a Grievance A grievance
Page 41 and 42: 39 What if I do not like Community
Page 43 and 44: 41 You will receive a decision lett
Page 45 and 46: 43 who does not work for Community
Page 47 and 48: 45 What kinds of things can I reque
Page 49 and 50: 47 You may come to where the Fair H
Page 51 and 52: Section 6 Your Advocate Page What i
Page 53 and 54: 51 The Advocate An advocate is a pe
Page 55 and 56:
Section 7 Consumer/Family Satisfact
Page 57 and 58:
55 Consumer/Family Satisfaction Tea
Page 59 and 60:
Section 8 How To Get More Involved
Page 61 and 62:
59 How can I be more involved We wa
Page 63 and 64:
Section 9 Important Contact Informa
Page 65 and 66:
63 Call Community Care Customer Ser
Page 67:
Call Community Care Customer Servic
Page 70 and 71:
68 Definitions Advocate A person wh
Page 72 and 73:
CC HC CMP MHB rev0312 012012 (MA) 7
Page 74:
Community Care Behavioral Health Or
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MEMBER HANDBOOK - Community Care Behavioral Health

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