Real World Coaching Evaluation: Tools for coaching insight - CIPD

Conversation Capture Tool
This tool helps you to capture some of the data from coaching conversations so that you can turn it into usable
data and insight. By scoring you are taking the assessment of both the individual and the coach, as well as that of
anyone else involved in coaching who wishes to monitor progress. Though the scoring is subjective it is based on
judgement, and coaches should be prepared to use this type of conversation/process capture tool or some other
structure to introduce supportive challenge into coaching conversations.
Most coaching conversations, however they are conducted and whatever models or methods are used, have a
structure which describes phases of awareness, goal setting/ commitment and action/resolve. We can use data to
work out both a scale and an indicator, as the table below, with examples of scoring and comments, shows.
PHASES AND
RATINGS
4 3 2 1
Preparation,
readiness and
diligence
Fully prepared, having
used and reflected
upon exercises and
suggestions, ready to
use insights
Somewhat prepared,
recalling past
conversation and
showing some
evidence of reflection,
use of exercises etc.
Pretty unprepared,
improvising and
‘winging it’, showing
little evidence of being
ready
Unprepared, no
evidence of readiness
or diligence
RATING 3
Awareness,
engagement and
responsibility for
change
Fully aware and
responsible, knowing
exactly what issues
need to be addressed
Fairly aware and
responsible, knowing
to a large extent what
issues need to be
addressed
Partly aware and
responsible, knowing
to some extent which
issues need to be
addressed but with an
absence of focus
Hardly aware and
reluctant, showing
poor awareness and
low or no
responsibility.
RATING 3
Goal setting and
commitment
level
Powerful commitment
with goal attainment
key in behaviour
Reasonable
commitment with
goal attainment
figuring highly in
behaviour
Weak or deluded
commitment with
goal attainment not
figuring or
intermittently figuring
in behaviour
No commitment,
acute procrastination
with goal attainment
not figuring in
behaviour
RATING 2
Options/solutions
considered
Multiple rich options
explored
Many options
explored
Limited options
explored
Few or no options
explored
RATING 2
Resolve and
Action
Powerful resolve and
firm action
RATING 3
Good resolve and
some action
Limited resolve and
intermittent action
No resolve and no
action
SCORE
13/20
Prepared and partly aware for session with evidence of awareness of and responsibility for issues
(give examples) but some absence of focus (on x, y). However, when goals specified some evidence
of commitment to (goal x, y). Evidence that many options were explored (e.g.) and though there
was firm resolve action has been intermittent.
Other notes and comments
Highest score 20
Good score 15
Average score 10
Poor score 5