USA Brochure.pdf - Inchcape Shipping Services

Inchcape
Shipping Services
ISS in the USA

Our Value Proposition
ISS USA provides clients with an extensive network of owned and operated offices in the continental USA
as well as Hawaii, Puerto Rico and St Croix in the US Virgin Islands. Our 30 offices are staffed by dedicated
personnel with extensive operational knowledge in handling all types of vessel including tanker, liner, dry
bulk, general cargo, car carrier, ro-ro, project, LPG, LNG, cruise, offshore. We are also specialists in dealing
with government vessels.
Key Features and Benefits
9 Our management team, headquartered in Houston,
has extensive leadership experience whilst our
specialist operational teams have many years of
ship agency expertise, which together cover all
commodities and the various market segments,
giving our customers complete confidence at
all times.
9 From our dedicated New Orleans office, we support
our offshore customers across multiple ports,
managing all related services including vessel
agency, crew and personnel support, and on-shore
supply bases. Our delivery of outsourced services
provides enhanced performance management at
competitive rates.
9 In Puerto Rico, we operate in the ports of San Juan
and Ponce where we provide our own equipment
giving us complete control over the handling of
your cargo. We can also supply Port Captain
representation in break-bulk operations at all ports
on the island to ensure your interests are fully
protected.
9 ISS USA has truly unique experience in handling
government/embassy vessels. All ISS boarding
personnel undergo rigorous security vetting before
gaining access to the various naval and government
terminals, assuring customers complete security
surrounding even the most sensitive operations.
9 We monitor amendments to US government rules
and guidelines regularly updating customers on
the potential impact to their business. We also
provide accurate and timely communications on
port/terminal restrictions, port costs, commodity
line-ups, weather delays and any other issues, to
ensure efficient voyage operations.
9 ISS USA work closely with colleagues across the
ISS Global Network, sharing expertise and good
practices.
9 As a major global agent we offer security and
peace of mind to our clients. We demonstrate
financial robustness and integrity. We work to
well defined QMS & HSSE procedures, conduct
extensive internal and external audits, and
have disaster recovery and business continuity
plans in place.
9 ISS USA has the most extensive network of port
offices in the region, so we generally avoid the use
of sub-agents. We operate a 24/7/365 service
using our in-house, state-of-the art operational and
financial management application. This supports
the processes within our global QMS system,
allows us to deliver consistent levels of service and
enables us to manage, control and expedite the
D/A process for our clients.
9 A key measure in ensuring high service levels is
through setting and monitoring of KPIs. We
benchmark response times to enquiries, estimates,
D/A turnaround times, customer feedback, and
other information requested by our clients so they
can make informed and accurate decisions about
their own operations.
USA’s Trading Partners
EXPORTS
Canada
IMPORTS
China
11.7%
5.5%
5.1%
4.2%
4.1%
Top Commodities
• Agricultural products
• Industrial supplies
• Capital goods
20.1%
49.3%
• Consumer goods
• Other goods
Canada
Mexico
Mexico
China
China
Japan
Japan
Germany
Germany
UK
Others
UK
Others
10.1%
6.6%
15.7%
4.6%
Top Commodities
• Crude oil
• Agricultural products
• Industrial supplies
16.5%
46.5%
China
Canada
Canada
Mexico
Japan
Japan
Germany
Germany
Others
• Capital goods • Other household Others
• Computer accessories goods
• Consumer goods

FAQ USA
9 What are Automated Manifest System
(AMS) and Electronic Notice of Arrival
and Departure (ENOA/D) and what are
the requirements for filing these
Electronic reporting requirements such as
Automated Manifest System (AMS) and
Electronic Notice of Arrival/Departure
(eNOA/D) in the USA are very stringent
and can be difficult to interpret, so ISS has
its own in-house systems and dedicated
staff to assist our customers. These
innovations have led ISS to become the
largest AMS provider for bulk carriers in the
USA and mean that all necessary
information is provided promptly and vessel or cargo delays avoided.
AMS: Since 2003 all cargo entering the USA must be electronically manifested and transmitted to the Customs
and Border Protection (CBP) division of the US Department of Homeland Security. For further information please
contact the ISS GAMS Service Centre: iss.gams@iss-shipping.com
ENOA/D: ENOA/D is overseen by the US Coast Guard and the Advance Passenger Information System (APIS)
department of US Customs and Border Protection. This electronic information regarding vessel, voyage and crew
must be sent to these agencies allowing the US Coast Guard to "pre-examine". ISS can assist carriers by sending
ENOA/D on their behalf. For further information please contact the ISS ENOA/D Service Centre:
iss.noaservice@iss-shipping.com
9 What are the visa requirements for crew members in the USA
Having entered the country by land or air to join a vessel, a crewmember must possess a valid C1/D visa to travel
to the vessel, otherwise that crewmember will not be allowed to proceed from the first point/airport of entry into the
USA. Crew members entering the USA by vessel must carry a valid US D type visa granting shore leave (D1)
and/or permission to seek repatriation (D2) without the requirement of escorts. Permission to repatriate or shore
leave permission is granted by the US government at the first US port of entry arrival inspection. All crew members
arriving in the USA to work offshore in the US Gulf of Mexico Outer Continental Shelf (OCS) are required by law to
have a B1-OCS visa. At the first US port of entry they will also be issued an I-94 card stamped by Immigration valid
for up to six months. ISS USA can provide customers with full support for all crew management requirements.
9 What specific aspects of loading grain are unique to the USA
9 • Hold inspections are conducted by Federal grain inspectors and National Cargo Bureau (NCB) inspectors who
also analyse the vessel’s stability to ensure a safe voyage upon completion of loading. Mate’s receipt weights
are determined by terminal scales, not the vessel’s draught figures, and are certified by Federal Grain Inspection
Service (FGIS).
9 • The Master can issue a Letter of Protest and make comments on the Statement of Fact, if the vessel’s draught
survey differs from the Mate’s receipt tonnage.
9 • NOR can be tendered on arrival and accepted by shipper/supplier when all holds have passed cleanliness
inspection.
9 Are there any special CBP requirements for Ship to Ship transfer operations
CBP considers such cargo operations as taking place in foreign waters. Cargo formalities occur when the cargo
enters the port so there is no AMS filing requirement, cargo entry requirement or vessel entry requirement.
CBP form 3171 is required to be filed by the agent of record. US Coast Guard ENOA filing is required.
Further information on lightering operations is available on request. Crew change, stores/spares delivery can be
performed via helicopter or launch subject to availability and weather.
Microsites
You will find a wealth of further information on our USA port
microsites at www.iss-shipping.com/microsites.aspx
Whilst every effort has been made to ensure the accuracy of the information contained herein, Inchcape Shipping Services accepts no liability nor makes any
representations or warranties of any kind, express or implied, as to its completeness, accuracy, reliability or suitability. V1.1

A World of Local Expertise
www.iss-shipping.com
Business Development – ISS North/
Central America and Caribbean
2180 North Loop West,
Suite 215 Houston, TX 77018
Phone: +1 713 684 1734
Fax: +1 713 893 6899
Email: biz.americas@iss-shipping.com
Web: www.iss-shipping.com
Eastern Standard Time (EST) = UTC-5
Eastern Daylight Time (EDT) = UTC-4
Central Standard Time (CST) = UTC-6
Central Daylight Time (CDT) = UTC-5
Pacific Standard Time (PST) = UTC-8
Pacific Daylight Time (PDT) = UTC-7
Alaska Standard Time (AKST) = UTC-9
Alaska Daylight Time (AKDT) = UTC-8
Hawaii-Aleutian Standard Time
(HAST) = UTC-10
Hawaii-Aleutian Daylight Time
(HADT) = UTC-9