2 SwissLabel South Africa - Com Consulting SA

COMPANY PROFILE
Ciba Specialty Chemicals
Innovative effects to improve the quality of life
Ciba Specialty Chemicals is a leading company dedicated to
producing high-value effects for its customers' products. Its
specialty chemicals, added in small quantities, enhance the
performance, look and feel of final products. Business success
is driven by a long-term strategy of innovation and continuous
operational improvements.
An Interview with Dr. Reinhold LUTZ,
Managing Director, Ciba Specialty Chemicals (Pty) Ltd, South Africa
Head of Plastic Additives & Coating Effects Segments
14
© Ciba Specialty Chemicals
Inkjet Machine: Computer-assisted textile inkjet
printing for unlimited color and design.
What are the core activities and
capacities of Ciba Specialty
Chemicals in South Africa
Ciba Specialty Chemicals brings new
creative thought to the processes and
products in more than 120 countries.
South Africa is one of these countries.
We do not have production facilities
here and are primarily a sales/marketing
and support organization, responsible
for the markets in Southern Africa.
Executing the functions of our local
organization are highly qualified, energetic
employees working together as a
small but dynamic team towards
common goals. By working closely
with customers and listening to their
needs, our sales team formulates new
ideas to improve the quality of life and
benefit from the created synergies.
Considering innovation and R&D, Ciba
Specialty Chemicals has a global R&D
program and locally we have small technical
laboratories to test applications
according to customer specifications.
We have developed partnerships with
direct customers, retailers and technical
institutes - both in terms of technologies
and services - and we are
currently intensifying our efforts
within the various value-chains to
identify the needs and initiate projects
for new product developments.
How has the strategy of the company
evolved in the area and how important
are the South African and regional
markets to Ciba
We follow the global strategic direction:
to become the leading specialty
chemicals company; to have a global
presence; to approach the market with
a focused portfolio of 5 strong
segments; to run the different business
lines with a tailored approach; and to
focus on cash flow and sustainable
growth. Locally, we strive to become
the preferred supplier and form partnerships
where we can benefit from
the combined know-how, technologies,
economic factors, knowledge, etc.
We market down the value-chain in
order to give our customers the best
possible products and service.
The South African and Southern
African markets are extremely important
for the following reasons: South
Africa's economy is one of the strongest
of the emerging markets and is
becoming globally recognized in terms
of domestic markets as well as for
quality exports; the country is a
gateway to the developing economies
of Southern Africa, and as we strive for
a global presence, we would like to
participate extensively in emerging
markets; new untapped markets are
plentiful within Southern Africa and
regions accessible by South Africa; and
South Africa has political stability and a
large capacity of highly qualified and
enthusiastic people with entrepreneurial
charisma.
What are the main features of the local
markets and what will be the evolution of
Ciba's activities in the Region for the next
few years
For many years, Ciba Specialty
Chemicals has been a preferred
supplier to various sectors of the
industry. We have well-established
market positions and solid business
relationships and therefore, in this
context, our customers and partners
expect our commitment and presence
now and in the future to assist them to
grow their share in the export market.
The evolution will come out of our
R&D. Due to shorter lead times we
will be able to introduce additional
new products in a shorter time
period.With our industry focused and
down the value- chain approach, and
by working closely with our customers,
we will be able to assist them in
anticipating where the market is
moving and support them to market
their products globally, which is crucial
to strengthen our partnerships.
Which product lines offer the most
important growth opportunities
We create effects to improve the
quality of life, and produce a variety of
Swiss Label in South Africa - 3 rd Quarter 2002

© Ciba Specialty Chemicals
Ciba ® SALCARE ® conditioner
Ethnic Hair Care for coarse
and tightly curly hair.
COMPANY PROFILE
® ® ® was tested in Zimbabwe on a rose farm
IRAGON ® as well as Specialty Fabric
Care products Ciba ® TINOLUX ® (photo
bleaching), Ciba ® TINOFIX ® (color
care) and Ciba ® TINOSORB ® (UV
absorber) will open up new opportunities
for our customers.
Business Segment Coating Effects -
We aim to grow with a high percentage
of new products in this segment,
and R&D is the key driver for entering
new markets, particularly in the fast
paced world of electronic materials. In
order to grow our business we count
on our new range of pigments: Ciba ®
ULTRAPHOR ® . We see opportunities
in "Customer Brand Management"
where Ciba Specialty Chemicals can
ensure that a company's corporate
color remains the same over the
products across our 4 business
segments, adding value, innovation and
market differentiation.
years, all around the world. Our
expertise in color branding will ensure
that the biggest global brand-holders
will rely on the colors and additives of
Business Segment Textile Effects is
certainly a host of effect chemicals
Ciba Specialty Chemicals to achieve
consistent shades.
offering aesthetics and comfort
(Teflon, Flame Retardants, Antimicrobials,
UV Absorbers, etc.). In fiber
and textile coloration we have a wide
range of dyestuffs fulfilling requirements
in color, light fastness requirements for
the customer coupled with meeting
stringent environmental legislation.
Business Segment Plastic Additives -
We will continue to leverage our
strong position in the polymer additives
market through innovation and
marketing alliances to provide new
effects, integrated customized solutions
and one-stop shopping to the
Plastic Industry.
Business Segment Home & Personal
Care - In specific areas such as the
Ethnic Hair Care market, the Ciba ®
Innovative products such as the photoselective
additive Ciba ® CGL008 ® ,which
absorbs wavelengths (e.g. green) that do
SALCARE ® conditioning polymers not stimulate plant growth, whilst emitting
and SALCARE rheology modifying liquid
dispersion polymers offer a substantial other wavelengths (red or blue) that
stimulate growth, will be of great importance
opportunity
Colors Ciba
for
VIBRACOLOR
growth. Specialty
, Ciba
to the African market. CGL008
Ciba Specialty Chemicals
Agronomic Study in Southern Africa: Rose Greenhouse
with Photo-Selective Additive Ciba ® CGL008 ® ,
Interior of Greenhouse. Roses growth with 30-40% higher
yield and better quality recorded.
and the yield of roses increased by over
40%. Since East and Southern Africa are
the biggest suppliers to the flower
market in Amsterdam, this additive is a
major growth opportunity.
Many consumer products are losing
color and taste or becoming unhealthy
during storage on the shelf.Therefore,
to reduce waste by increasing the shelf
life, Ciba ® SHELFPLUS ® O2 and the
UV-filter Ciba ® SHELFPLUS ® UV will
be of great assistance to the entire
value-chain of the packaging industry.
■
© Ciba Specialty Chemicals
15
The roots of Ciba Specialty Chemicals date back to 1758 when J.R. Geigy AG, the oldest
chemicals company in Basel, Switzerland, began trading in chemicals and dyes. In 1971 Geigy
merged with Ciba (a Basel-based chemicals company founded in 1884) to form Ciba-Geigy,
a leading worldwide biological and chemicals group dedicated to satisfying needs in three
diverse areas: healthcare, agriculture and industry.
In March 1996 Ciba-Geigy and the pharmaceuticals company Sandoz announced plans to
merge and form the world's largest life sciences group Novartis. Ciba Specialty Chemicals was
spun-off and became operationally independent from Novartis on 01 January 1997.
Ciba Specialty Chemicals formed its roots in South Africa when F. Hirst & Co (Pty) Ltd
represented J.R. Geigy in 1935 and Ciba in 1947. Ciba South Africa was
formed in 1960.
Ciba Specialty Chemicals (Pty) Ltd
South Africa
76 Steel Road - Spartan
P.O. Box 443
Isando, 1600 (South Africa)
Tel.: +27 (0)11 929 43 40
Fax: +27 (0)11 929 43 49
Web site: http://www.cibasc.com
E-mail: denise.stewart@cibasc.com
Swiss Label in South Africa - 3 rd Quarter 2002

COMPANY PROFILE
Pharmaco
The gateway into Africa
through first class integrated healthcare services
Pharmaco offers high quality pharmaceutical services which
produce considerable added value for their partners. In five
years, thanks to the expertise of their personnel and the
excellence of their services, Pharmaco have achieved a leading
position as providers of integrated pharmaceutical and
healthcare services.
16
An interview with Mr. Roberto C. Agustoni,
Chairman of Pharmaco
What were your objectives in
setting up Pharmaco
When I founded Pharmaco in 1997, I had
been working for many years for a large
Swiss pharmaceutical group (F. Hoffmann -
La Roche Ltd.) in various countries in
Africa. The creation of Pharmaco arose
from a challenge, which I was determined
to meet. In fact, the pharmaceuticals
companies were reviewing their value
chain, and in a relatively restricted and
segmented market, this called for a rationalisation
of the different functions and
services, in order to reach a better
concentration of their activities and
therefore better efficacy and results. Since
I was familiar with these needs and
constraints, and at the same time had
more than 12 years of solid experience in
African markets, I decided to make available
to the pharmaceutical companies
complementary services in marketing,
sales & promotion, product distribution,
regulatory affairs and project management,
on an exclusivity basis. This vision
was founded on the willingness to
succeed, integrity, broad local knowledge
and a rationalised and highly effective
structure, which was adapted to their
activities and their needs, as well as to the
very specific features, constraints and
development of the African pharmaceuticals
markets.
Pharmaco was immediately enthusiastically
welcomed by the pharmaceutical
industry, and today it offers its partners
the possibility of sub-contracting certain
activities by making available the necessary
local expertise and infrastructure for
the achievement of optimum results in an
operation which creates real added value
for all parties.
How does Pharmaco organise its
presence and its structures
Pharmaco is physically present in 18 major
countries on the African continent and
covers West Africa, Central Africa, East
Africa, Southern Africa and the Indian
Ocean. Our headquarters are in Johannesburg
(South Africa), the hub of the
continent, and we have a subsidiary in
Abidjan (Ivory Coast) together with a
regional office in Yaoundé (Cameroon).
Our own qualified personnel are present
in the majority of the sub-Saharan African
countries, and in some of them we have set
up partnerships with existing local structures.This
constant and watchful presence
at the heart of the African markets is
essential to understanding the specifics of
local pharmaceutical and health concerns,
and enables us to act upon and adapt
to them effectively and immediately.
Important attention is constantly devoted
to the professionalism of our personnel at
any level, as well as to their comprehensive
training & development.
In South Africa and neighbouring
countries, we operate our own distribution
network through IHD (International
Healthcare Distributors), a joint set up
comprising 14 multinational pharmaceutical
companies, one of which is
Pharmaco. This highly sophisticated and
fully integrated distribution system allows
us to directly and constantly follow the
product from start to finish, from manufacture
to its end use (doctors, pharmacists,
hospitals). With an on-line order
system (which has become the second
largest e-commerce site in the world) and
full batch tracking, our direct distribution
network caters for almost 10,000 customers.
It employs about 500 people,
responsible for the physical distribution
across the area, and enables us to ensure
delivery 365 days a year – in particular for
life-saving products – with the greatest
reliability in terms of the stability of the
products, the effectiveness of the transport
and the compliance with our customers
needs and expectations.
Furthermore, the differentiation of our
performance is based on the building of
true partnerships with our principals and
our customers. I am convinced that it is
only this genuine synergy which can generate
positive and long lasting results. We
endeavour to identify with our partner’s
strategy and to preserve their identity in
the market-place, adding on to this the
skills of our organisation and the full
range of our global and integrated
services. Our main aim is to fully dedicate
our resources and our expertise to the
selected number of partners, for which
we truly must become their most effective
and trusted “gateway into Africa”.
Swiss Label in South Africa - 3 rd Quarter 2002

Thus from the start, Pharmaco has
chosen to offer its services to partners
whose pharmaceutical products are
complementary, and offer high quality to
the end users. Our major present reference
partners are : Roche (Switzerland),
ICN Pharmaceuticals Inc. (USA/Switzerland),
Abbott Laboratories (USA), Pierre
Fabre Dermo-Cosmetiques (France),
Bouchara-Recordati (France/Italy), GSK
(South Africa), Essential Sterolin Products
(South Africa), IHD (South Africa), etc.
How does Pharmaco want to develop
its activities in the next few years and
which are the products and services
that offer the greatest development
potential
Pharmaco has been able to successfully
consolidate its position, with an annual
average growth in turnover of about 25%
since 1999, and we will be seeking similar
developments in future, for South Africa
and for the rest of the African continent.
At present, the IMS figures place us 54 th
among the 230 pharmaceutical companies
established in South Africa. However,
major attention is constantly being paid
to the impact of the new legislation in the
healthcare market and to the ongoing
COMPANY PROFILE
Pharmaco
changes that are deeply affecting the way
pharmaceutical business is conducted in
the country.As the registration and launch
of new products in the different African
markets is accelerating, we do envisage a
doubling of our South African turnover
within the next 4 to 5 years. In the rest
of the African continent, where the global
market situation is slightly different, we
still aim for yearly growth rates of over
15% for our partners products.
However, our greatest reward today is to
see how our partners have not only been
able to maintain the majority of their
products, but how their sales and market
shares are increasing on a regular and
durable basis in the various countries of
Some members of Pharmaco team
in Johannesburg during a meeting.
A global and complete range of services dedicated to partners
● Sales Promotion - All pharmaceutical promotions (Rx + OTC) by qualified personnel,
on an exclusivity basis.
● Marketing - Set up of products strategies and tactics, as well as full production of
promotional material and other marketing tools. Management of specific market
research according to partner's needs and objectives.
● Medical Marketing / Clinical Trials - Management of any promotional activity
requiring a direct medical approach. Set up of local medical clinical trials.
● Regulatory Affairs - Implementation of all activities related to the submission and the
follow up of registration files.
● Pharmaceutical Distribution - Use of very effective and dynamic structures,
for optimal local distribution.
● Access to the South African Pharmaceutical Market / Distribution - Through
its Global set up and legal Applicant status, Pharmaco offers easy access to South Africa,
the biggest and most challenging market in the African continent: Contacts, Registration
of products (Applicant), Sales Promotion, Marketing, Distribution, and Specific
Projects.
Operating with the most sophisticated system in the Southern Hemisphere -
International Healthcare Distributors (IHD) -, Pharmaco offers its partners direct
access to about 10,000 customer accounts, up to 9,000 deliveries daily, a permanent
products control and a unique and truly marketing competitive edge.
● Management of Specific Healthcare Products - Through Pharmaco's versatility,
local presence and partnerships. This also encompasses the acquisition by Pharmaco
of its partner's strategically divested pharmaceutical products.
Africa. Furthermore, whether it be sales,
distribution, access to new markets or the
establishment of medical marketing operations
and local clinical studies, our joint
forces have enabled them to considerably
reduce times, risks and the operational,
promotional and administrative costs… In
short: to be as effective and efficient as
possible in their various activities.
At present the “headline” products that
we distribute and/or promote, belong to
the following therapeutic categories:
antibiotics, antiretrovirals, antimalarial
and anti-parasitics, central nervous system,
dermatologicals,oncology,metabolic disorders,
gastro-intestinal disorders…
We do believe that there are still a lot of
opportunities for development within
these product ranges, and are certainly
very determined to continue seizing them.
Certain ongoing projects have led to the
creation of dynamic partnerships between
Pharmaco and groups of doctors, pharmacists
and other organisations, which
now meet regularly with our support, for
forums, discussions, workshops or training
on specific subjects. Through these
networks we are able to have direct
contact with the markets and their needs,
for better results in the provision of
appropriate solutions. This aspect of
our business will continue to receive
important attention for consolidation
and development.
We strongly believe in long term
partnerships with our principals and our
customers, and the entire Pharmaco
organisation shall continue to work
hard towards their highest possible
development in any business aspects,
which will create added value and success
for all parties involved.
■
Fedsure Close 2, Norwich Close
P.O. Box 786522
Sandton, 2146 (South Africa)
Tel.: +27 (0)11 784 00 77 / 784 69 85 or 69 88
Fax: +27 (0)11 784 69 94
E-mail : pharmaco@pharmaco.co.za
www.pharmaco.co.za
17
Swiss Label in South Africa - 3 rd Quarter 2002

COMPANY PROFILE
SGS South Africa (Pty) Ltd.,
an affiliate of SGS Geneva,
was established in 1949.
This diverse company is a leading force
in verification and monitoring services
to business together with certification
and inspection services to governments
and multinational corporations.
Dr. Patrick Noual,
Managing Director SGS South Africa.
18
S
GS
comprises dedicated professionals who
embrace a performance ethic, delivering unparalleled
service to their diverse customer base, thus
setting the standards of performance for the industry.
Services consist of a comprehensive range of packages,
tailored to client’s specific requirements.
The group provides services the following main market
segments:
● Minerals ● Agriculture
● Oil Gas and Chemicals ● Automotive
● Consumer markets ● Life Sciences
● Industrial markets ● Public Sector
The basic profile of SGS services comprises of import /
export onsite supervision, measuring, calibration and
inspections, field / laboratory testing and analysis, marine
insurance, project management and non-destructive
testing, system and product certifications as well as
hygiene risk management programmes. New services
include the covert marking of product to control revenue
losses for industries and governments.
As Dr. Patrick Noual, Managing Director, underlines: "SGS
has a strong presence in Southern Africa with a workforce of
over 600 collaborators, half of whom are based in South
Africa. In addition to the basic SGS services, we have developed
a specific expertise in geochemical analysis, and are also
very active in the fields of agriculture organic certification,
Hygiene and Health." The company has offices in Namibia,
Zimbabwe, Zambia and Malawi (mainly focused on Oil,
Gas and Chemical services as well as on Agriculture
services), in Mozambique (with activities in all sectors)
and is also active in the Indian Ocean at Mauritius and
Madagascar (Textile products and Food Hygiene).
State-of-the-art t infrastructures
and innovativ
vative e services
In South Africa, SGS has its headquarters in Midrand
(Johannesburg) and offices in Cape Town, Durban and
Richard Bay. It also runs laboratories dedicated to
Minerals analyses in the mining regions (gold, diamond,
coal…) of Richard Bay and Barberton. The SGS
Headquarters has established a newly centralised SGS
Laboratory in Midrand, which carries out technical
analyses and offers consulting services in all sectors, to
clients all over the SADC region. It carries out routine
analysis and specialised research through analytical
services such as ORGANIC (Agricultural and Food), including
Nutritional and Microbiological analysis services, or
as INORGANIC (Mineral and Environmental), including soil
and plants, minerals and fertiliser analysis.
By developing new innovative services and improving
existing ones, SGS is strengthening its position at the
forefront of developing innovative products in addition to
its existing areas of expertise.The latest offerings of SGS,
such as product marking services, are proof of the
company quest to remain the preferred choice in risk
SGS is THE world’s leading verification, testing and certification company.
WHEN YOU NEED TO BE SURE

COMPANY PROFILE
management. The product marking market was
pioneered by SGS Kenya in co-operation with Biocode
Ltd., a specialist high tech company based in UK. This
new marker programme enables SGS to prevent and
control cross border smuggling and fraud by detecting
adulteration or dilution of fuel and a host of other
products. "Thanks to this technology and to its results, SGS
Kenya has received a PIEA innovative award last year -
Patrick Noual says. Furthermore, this marker programme
can also be used in the testing and control of drugs and
medicines."
●
●
SGS Services
Trade Assurance Services
Services have been developed to provide comprehensive solutions
to protect government revenues and facilitate trade.
Services include import verification, valuation support, origin
validation, risk management, single window pre-export verification
and certification, electronic trading community
networks and export promotion.
Oil, Gas and Chemical Services (Redwood)
This sector comprises trade inspection, testing services,
quality assurance, risk management and technical support
services to the petro-chemical industries.
SGS RSA in conjunction with Biocode has a technologically
advanced solution to covertly mark products and later identify
them to control revenue losses.This technology can be used
to mark products as diverse as fuel, lubricants, spirits, pesticides,
tobacco and pharmaceuticals.
●
Minerals Services
This division serves mainly the coal trade, iron ores,
non-ferrous metals and precious metals industries supported by a
well-equipped Coal laboratory at the Richards Bay Coal Terminal.
SGS South Africa headquarters in Midrand.
SGS South Africa (Pty) Ltd.
●
Consumer Services
This division has particular expertise in assessment and statistical
product verification for manufacturers, importers, exporters
and retailer consumer products. In food, this division
covers the entire food production chain from primary
production through food processing, transportation and
distribution networks to final consumer. A full range is also
provided for safety and quality solutions in the service sector
including hotels and restaurant chains.
19
P.O. Box 5472
399, George Road - Unit 5, Mifa Park
Randjespark, Midrand
Halfway House, 1685 (South Africa)
Tel.: +27 (0)11 652 14 00
Fax: +27 (0)11 652 15 25
E-mail: za_marketing@sgs.com
Web site: http://www.sgs.com
●
●
Systems and Services Certification
This division is a participant in the global quality
management systems certification market. Service embraces a
wide range of management systems, auditing competencies
and related training. They include ISO9000, ISO14000 (environment),
QS9000/TS (automotive), OHSAS18000, etc.
Agricultural Services
Operation entails inspection of commodities shipped worldwide.
Inspectors perform diverse tasks, including weighing,
sampling, analysis, loading and discharge supervision, tally,
guarantees of weight and quality. Further, SGS RSA has a
specialized laboratory in Midrand.
SGS is THE world’s leading verification, testing and certification company.
WHEN YOU NEED TO BE SURE

Nestlé
COMPANY PROFILE
Outstanding quality food
that meet the needs and tastes of
people throughout their lives
20
© Nestlé South Africa
How has Nestlé developed in South
Africa
Even before commercialising its
products in Europe, South Africa was
one of the first countries where
Nestlé began to sell its products, so it
seems that the company has always
been here! Nestlé's presence in South
Africa dates back to 1872 when
condensed milk was brought into the
country. From the beginning of the
20th century, the company began to
commercialise other products in
South Africa, notably Nestlé's Swiss
Milk Chocolate. By then, it had set up
offices in Cape Town and subsequently
registered as a local company in 1916.
Nestlé then established its first
factories in South Africa: a condensed
milk factory at Donnybrook in 1927 as
well as a factory in Estcourt and
Franklin.
What are the core activities of Nestlé
South Africa and how important is the
regional market to the company
In addition to its headquarters located
in Randburg (Johannesburg), Nestlé
South Africa has 14 factories across
the country, one factory in Zimbabwe
and another in Kenya.This factory was
Founded in Switzerland in 1866, Nestlé has grown from
originally producing milk and dietetic foods to providing a
complete range of food and drink products, becoming the
world's largest food company. Nestlé products were
available in South Africa since the 1870s and the company
is the largest Swiss investor in Africa. It has 16 factories
and over 5800 employees in the Southern and Eastern
Africa Region, with its Head Office in South Africa.
An interview with Mr. Alfred KAELIN,
Chairman and Managing Director of Nestlé South Africa (Pty) Ltd
built two years ago in order to strengthen
our capacities and better
respond to the needs of the Southern
and Eastern Africa Region. We are
active in the entire Region, which
includes the Indian Ocean islands
(Mauritius and Madagascar). Our
biggest challenge is to strategically
develop our presence and to meet the
needs of this huge regional market of
214 million inhabitants, on a territory
which is larger than the continent of
Europe.
Major investments are made in our
factories, where all the products for
the Region are manufactured. We
currently operate at full capacity and
export 5% to 8% of our total production
to the Middle East, Canada and
Commonwealth countries.
Apart from the factories, our products
and our people, large investments are
made in "out of home channels" that is
to say in vending, catering and distribution.
In order to rationalise the
distribution network, considering the
wide area we have to supply, we have
chosen to establish a few strategic
depots and sales offices in the country.
How have the different business divisions
evolved and has Nestlé South Africa developed
specific products and brands
Nestlé South Africa carries basically
the entire Nestlé portfolio of
products. Locally, Nestlé has always
striven to become the preferred
provider and, in this respect, it is
crucial that our products answer the
specific needs of our market, both in
terms of taste and in terms of cost.
© Nestlé South Africa
Swiss Label in South Africa - 3 rd Quarter 2002

COMPANY PROFILE
Nestlé
Therefore, we have Nestlé local
brands and, except for the Infant
Nutrition portfolio (milk, infant
dinners and infant desserts), all our
products are specifically designed and
manufactured for the South African
market.
Nestlé South Africa's portfolio
comprises a wide range of products
that are organised into different business
divisions. Our biggest business is
Milk and Nutrition, which includes
infant nutrition, the growing up range,
adult nutrition and clinical nutrition.
The Beverages business is mainly
driven by coffee, Milo and tea.
Then we have the Chocolate and
Confectionery business (including
sugar lines, assortments and countlines),
the Culinary and Grocery business
(Maggi products, culinary milks,
sauces, mayonnaise and spreads) and
the Pet food business.
We also have an established Water
business in South Africa. Today Nestlé
is the biggest bottled water holding
company in the world, with 12% of the
world market, and the bottled water
market is expected to grow by 20%
per annum over the next 5 years. In
2000, Nestlé South Africa acquired
two local mineral water brands -
Valvita and Schoonspuit - that are
distributed throughout the country.
Valvita is the second largest mineral
water brand in South Africa, in terms
of volume. In addition, Nestlé South
Africa has a fully integrated Food-
Services Division, dedicated to
vending machines and products as well
as to catering products.
Which products offer the most important
growth opportunities
In the South African market, Nestlé
has many key products, notably in the
Milk and Nutrition business (particularly
for infant and growing up
products). Nestlé also has a leading
position for coffees and creamers, for
example with the Nescafé products
and the local brand Ricoffy (a blend of
chicory and coffee beans) which is the
number one coffee in the country, as
well as Cremora, regarded as the top
creamer in the country. The company
also has a leading position in chocolates
and sugar lines, for example, with
big brands such as Quality Street or
the leading Nestlé local brand Bar-
One, a chocolate bar which is one of
South Africa’s favourites since the
1950s.
Nestlé is market leader for dog and
cat foods and is continuously extending
its range of products. We
currently have two factories, one for
dry food and the other for wet food,
and a new one is currently under
construction.
How is Nestlé South Africa undertaking its
social responsibility task and how does
Nestlé contribute towards the transformation
of the country
In every context, Nestlé is definitely a
very forward thinking company. First
of all, this is seen in the state-of-theart
infrastructure and equipment used
in our factories. The company prides
itself on manufacturing quality
products, as well as on the total
commitment to consumer satisfaction.
In this respect, we can underline that
Nestlé launched the first telephone
answering service for consumers in
South Africa in 1982.
Furthermore, central to Nestlé's
philosophy, is commitment to its
people in terms of training and development,
commitment to environment
protection, and involvement in major
social responsibility initiatives.
© Nestlé South Africa
Developing people and taking care of
them is a challenge both for the future
of the company and the evolution of
the country, and that is why we have
many programmes relating to people
at various levels in the company. For
example, we have a programme on
Adult Basic Education and Training
(ABET) for all employees who have
not had the opportunity to be part of
a formal schooling system. Locally, we
have also developed internal and
external training programmes in all
disciplines. We currently also have 41
South African employees who have
been sent to other markets to gain
experience, as well as to share their
skills and knowledge with other
markets.
Nestlé South Africa also supports
socially constructive projects, giving
preference to those having a longterm
and a multiplier effect. The
Nestlé social responsibility programme
supports several major projects run by
non-governmental organisations and
community based organisations, that
identify and implement practical solutions
in the areas of health and nutrition,
socio-economic development
and protection of the environment.
The purpose of our investment in
such programmes is to contribute to
the upliftment of communities in our
country.
■
Nestlé (South Africa) (Pty) Ltd.
192 Hendrik Verwoerd Drive
P.O. Box 50616
Ranburg, 2125 (South Africa)
Tel.: +27 (0)11 889 6000
Fax: +27 (0)11 889 6311
Web site: http://www.nestle.co.za
21
Swiss Label in South Africa - 3 rd Quarter 2002

COMPANY PROFILE
Schindler Lifts SA
A company that elevates
modernity and service to new levels
A wholly owned subsidiary of Schindler Management AG Ebikon
(Switzerland), Schindler Lifts SA (Pty) Ltd was established in
1949. Both internationally and in South Africa, the company is a
market leader, providing state-of-the-art elevator and escalator
products and services.
22
How the presence of Schindler in South
Africa has evolved
Established for over 50 years, we can say
that Schindler Lift SA is a truly South
African company. First of all in terms of
presence: we have a workforce of 550,
and offices and workshops across the
whole country. Over the past few years,
since our factory was no longer appropriate
we source products from Europe,
the US and Asia Pacific, and have moved
toward transferring skills and supporting
South African sub-contractors, notably
empowerment enterprises, that now
provide local manufacturing. It is a priority
to us contributing significantly to the
transformation of the country and we
have a major role to play within the
company and in our industry ensuring
that it is representative of the South
African demographics.
We are also strongly committed to developing
our people to a high extent at all
levels (technical, management, marketing…).
Employees are encouraged to
attend international conferences and to
work on international assignments
within the group and, in addition to
customised Schindler training, staff may
attend training courses in Switzerland.
What is the company's position and what
are the main features of its activities
The company enjoys a strong position in
South Africa, and we are the market
leaders in the new installation market.
New products sources for the South
African market include the Smart MRL
and Eurolift elevators, the 9300 and 9700
escalators, the 9500 inclined walkways,
as well as new technologies such as the
An Interview with Mr.Terry HIME,
Managing Director Schindler Lifts SA
Miconic 10 lift system which optimises
passenger-handling capacity by up to
50%. Our global support system and
sourcing strategy in combination with
the local manufacture and the support
of local suppliers, enable us to ensure
competitiveness and to carry out any
kind of projects with the right project
management.
That said, it is a priority to be involved in
the revamping and modernising of installations.
Schindler Lifts SA services over
7 000 units, among which many are old
and with a huge complexity of technical
specifications. Therefore, we constantly
make sure that we have the technical
back-up, parts and the necessary expertise.
On the other hand, we aim to
ensure that customers get international
and standardised products that are up to
date and that they receive the appropriate
project management locally. We
now have a leading position in modernising
and maintaining our own lifts and
elevators as well as those of our competitors
and we seek to expand our portfolio
to over 8 000 in coming years.
What are the main reference-works in
South Africa and in neighbouring countries
In South Africa, significant recent
contracts include the Melrose Arch, the
Johannesburg International Airport,
Menlyn Shopping Centre in Pretoria and
Schindler's sets of lifts and escalators at the Gateway
Shopping Centre in Durban.
Gateway Shopping Centre in Durban, as
well as several projects for corporate
head offices and hospitals. Notably, we
have entered into a joint venture with
an empowerment company Khupuka
Schindler which has secured contracts
for the Pretoria Academic Hospital.
We are indeed making remarkable
progress establishing a strong presence
in Sub Saharan Africa, a process that is
having beneficial spin-offs in South Africa
itself: we have set up a joint venture in
Mozambique and we support operations
in Zimbabwe, Botswana, Namibia, Kenya,
Zambia,Angola and Mauritius.
■
Schindler Lifts S.A. (Pty) Ltd.
Head Office: 27 Hippo Road, Springfield
P.O. Box 3615 - Johanesburg, 2000
Tel.: +27 (0)11 681 88 88
Fax: +27 (0)11 681 88 89
Web site: http://www.schindler.co.za
© Schindler Lifts SA (Pty) Ltd.
Swiss Label in South Africa - 3 rd Quarter 2002