Connect (Summer 2012) - Wrexham County Borough Council

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happy 10 th Over the last decade the county borough has saved over 200,000 tonnes of recyclable material from landfill – and so it’s a big thank you to you our residents who have helped us achieve this. Back in 2001 we had one of the lowest recycling rates in Wales at 3%, but now it’s almost 50% in 2011. This is what we did to change: 2002 6000 households in Wrexham issued with pink and green bags for cans, plastic bottles and paper, and a green wheeled bin for garden waste 2003 ‘dealing with our rubbish’ consultation undertaken resulting in the switch to a green box for cans, plastic bottles and glass 2007 The council enters into a 25 year contract with Waste recycling group ltd to ensure that the 40% statutory recycling and composting targets are met 2008 all Wrexham households join the ‘recycle with michael’ scheme birthday Michael!!!! 2009 recycling park built and composting unit opened. food waste and corrugated cardboard can now also be recycled and households are issued with a kitchen caddy. Blue bags are also issued to collect cardboard packaging with the paper. 2012 a third of Wrexham residents have the benefit of weekly kerbside food waste collections our next target is to reach 52% recycling by march next year, and 70% recycling by march 2025. It’s more important than ever that everyone pulls together over the next decade and beyond to ensure the Recycle with Michael Scheme remains a success with residents continuing to recycle and aiming towards reaching zero waste to landfill. Independence at home Are you aged over 4 Would you welcome a reassuring visit Then we may be able to help with our new visiting warden service. Our wardens are experienced in giving advice and support on the many circumstances and issues faced by older people, so they can: • Call regularly to see that you are well and help you look after your overall health and well being. • Help you to contact health services, agencies or anyone else, if your health or wellbeing should change. • Advise and support in how to get involved in things that interest you. • Give information and advice on services that are available to you. wrexham.gov.uk/connect How to apply for the Visiting Warden Service Contact the Sheltered Housing Team Telephone: 01978 315300 Email: housing@wrexham.gov.uk Post: Housing and Public Protection Department, Ruthin Road, Wrexham. LL13 7TU.
oUT aBoUT anD Wrexham Council’s Chief Executive, Dr. Helen Paterson, has been in post for 10 months now and hasn’t wasted any time in getting to grips with its services and what you, our customers, think of them. here, Connect follows helen as she gets out into the local community. Back in January, helen met council house tenant sylvia Williams. mrs Williams’ kitchen had recently been replaced by one of the council’s multiskilled joiners, krzysztof Talkowski. krzysztof installed the kitchen to the specifications required, but also installed a shelf for mrs Williams’ microwave using some scrap metal. after meeting mrs Williams and krystof, helen said: ‘it was clear to see that krzysztof took great pride in his work, and really enjoys working for Wrexham Council. The fact that he installed an extra feature in the kitchen using his own initiative speaks volumes about his character. ‘mrs Williams was delighted with krzysztof’s work and it was great to see, first hand, excellent service being provided by Wrexham Council.’ Helen meets Mrs williams to find out what she thought of the council ’ s service Helen and krzysztof look over the plans for Mrs. williams ’ kitchen after leaving mrs Williams’ home, helen went on to visit the Broughton estate office, where manager russell Jones spoke of the important role estate offices still have to play in the community. russell said: ‘many people just see us as a place to pay bills, but we provide much more than that. We see ourselves as a ‘one stop shop’ for the estates we manage - dealing with repairs, working with numerous agencies to improve the area and supporting our residents in dealing with disputes, antisocial behaviour and all other housing related issues. staff here are always willing to talk and, more importantly, listen to residents’ needs and concerns and that makes a real difference.’ helen has also been visiting staff at Contact Wrexham on lord street. By listening to phone calls received at the call centre, she has been able to gain an insight into what kind of enquires are made by Wrexham residents and how the council are equipped to deal with them. louise davies from Contact Wrexham said: ‘it was lovely to meet helen and show her exactly what we do here in the call centre. There are hundreds of calls to the council’s 298989 phone number everyday and it was a good opportunity for her to see the wide range of enquiries that we deal with.’ during a morning spent with the town centre manager, helen met staff in the town’s shops and stall Helen sits alongside louise Davies and listens to calls from residents holders in both the Butcher’s and People’s markets. nigel Jones from the Butcher’s market spoke to helen about the importance of markets in our town’s history and to the retail offering and shopping opportunities that Wrexham offers its residents and visitors. helen says: ‘it is really good to meet our customers. it is important to know what the people of Wrexham are happy and, indeed, unhappy about. ‘There is no substitute for getting out and about and finding out what people’s experiences of the council have been. it is the best way to stay in tune with our residents and show them that we are not just a faceless organisation, but a team of contactable people working with residents to make Wrexham an even better place to live.’ helen will continue to make visits all over the county as ‘part of the day job’ she says. wrexham.gov.uk/connect 5
Page 1 and 2: issue 36 | Summer 2012 Connect The
Page 3: leAner And greener noticed somethin
Page 7 and 8: The countdown has begun as we head
Page 9 and 10: DrivingDown ourC0 2 Here at wrexham
Page 11: Eich Cynghorwyr Lleol aelodau Cyngo

Connect (Summer 2012) - Wrexham County Borough Council

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