Gardner - Supply Chain Performance Management at the ...
Gardner - Supply Chain Performance Management at the ...
Gardner - Supply Chain Performance Management at the ...
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<strong>Performance</strong> metrics will capture how well <strong>the</strong> supply chain<br />
organiz<strong>at</strong>ion supports <strong>the</strong> overall VA value stream<br />
Plan<br />
Currently, <strong>the</strong>re is visibility to Veteran-care<br />
outcomes, but little traceability to supply<br />
chain drivers, effects, and impact<br />
Deliver<br />
Source<br />
Make<br />
Deliver<br />
Source Make Deliver<br />
Source Make Deliver<br />
Source<br />
Return<br />
Return<br />
Return Return Return<br />
Return Return Return<br />
Source: SCC<br />
Suppliers’<br />
Supplier<br />
Supplier<br />
VA<br />
Acquisition and Logistics<br />
Service<br />
Providers<br />
Veterans<br />
In addition to <strong>the</strong> effects on “Outcomes”, leadership is interested in monitoring and<br />
optimizing <strong>the</strong> Quality, Responsiveness and Cost of <strong>the</strong> <strong>Supply</strong> <strong>Chain</strong> Organiz<strong>at</strong>ion<br />
• Wh<strong>at</strong> is <strong>the</strong> Quality of supply chain product and service delivery<br />
• How Responsive is <strong>the</strong> supply chain to service providers<br />
• Wh<strong>at</strong> is <strong>the</strong> Cost to <strong>the</strong> enterprise (rel<strong>at</strong>ive to overall expenditures)<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> Council. ALL RIGHTS RESERVED. | <strong>Supply</strong> <strong>Chain</strong> Perf. Mgmt. <strong>at</strong> VA | Slide 15 | 28 March 2012<br />
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