HR & Organisational Development Service Directory And - Wirral ...

HR & Organisational 

Development Service Directory 

and Prospectus 

2011 - 2012 

(Revised 25 January 2012)

Contents 

HR and Organisational Development .................................................................................... 5 

Section Overviews .................................................................................................................. 6 

Communications/Marketing ................................................................................................... 6 

Performance .......................................................................................................................... 8 

Employment Services Centre .............................................................................................. 10 

Development........................................................................................................................ 14 

Clinical Excellence............................................................................................................... 18 

Occupational Health ............................................................................................................25 

Applying For Courses...........................................................................................................26 

General Courses.................................................................................................................. 26 

Course Fees ........................................................................................................................ 26 

Cancellations/Enquiries – General Training......................................................................... 27 

Mandatory/Essential Training Courses ................................................................................ 27 

Non-Attendance Charges .................................................................................................... 27 

Learner Representatives ...................................................................................................... 29 

Mandatory Training ............................................................................................................... 31 

Overview.............................................................................................................................. 31 

Essential Training ................................................................................................................. 33 

Overview.............................................................................................................................. 33 

PQF/WBIS............................................................................................................................... 35 

Post Qualification Framework (PQF) ................................................................................... 35 

Work-based Integrative Studies (WBIS) .............................................................................. 36 

Clinical & Medical Education................................................................................................ 38 

Aggression Management Training ....................................................................................... 38 

Team Approach – Course 1 (Initial) ................................................................................. 39 

Team Approach – Course 2 (Refresher) .......................................................................... 40 

Individual Safety Techniques – Course 3......................................................................... 41 

Clincial Programmes............................................................................................................42 

Arterial Blood Gas Sampling ............................................................................................ 42 

Aseptic Technique............................................................................................................ 42 

Aspects of PEG Care / Nasogastric Tube Insertion ......................................................... 43 

Assessor & Mentor Updates............................................................................................. 43 

Blood Glucose Monitoring ................................................................................................ 44 

Blood Results and Interpretation ...................................................................................... 44 

Blood Transfusion (Practical) ........................................................................................... 45 

Brief Intervention .............................................................................................................. 46 

Chest Auscultation ........................................................................................................... 47 

Choosing Health............................................................................................................... 48 

Development Programme ................................................................................................ 49 

ECG Recording ................................................................................................................ 50 

ECG Rhythm Recognition ................................................................................................ 50 

Emergency Response...................................................................................................... 51 

First Aid at Work............................................................................................................... 51 

Immunisations/Vaccinations............................................................................................. 52 

Injectable Medicines......................................................................................................... 53 

Intravenous Cannulation .................................................................................................. 54 

Management of Atrial Fibrillation...................................................................................... 54 

2

Management of Tracheostomy Tubes.............................................................................. 55 

Medical Equipment Training (Key Trainers) ..................................................................... 55 

Medical Staff Training ...................................................................................................... 56 

Medical Student Training.................................................................................................. 56 

MS26 Syringe Driver Training and Palliative Care Guidelines ......................................... 57 

Newly Qualified Programme (Skills Week)....................................................................... 58 

Simulation Course............................................................................................................ 59 

Subcutaneous Infusions................................................................................................... 60 

Urethral Catheterisation (Male or Female) ....................................................................... 61 

Venepuncture...................................................................................................................62 

Venepuncture Update ...................................................................................................... 63 

Resuscitation Training .........................................................................................................64 

Advanced Life Support Course ........................................................................................ 64 

Automatic External Defibrillation Course.......................................................................... 65 

Immediate Life Support (ILS) Course............................................................................... 66 

Immediate Life Support (ILS) Re-certification Course ...................................................... 67 

Midwives Resuscitation Training.......................................................................................... 68 

Basic Life Support / Newborn and Infant Resuscitation ................................................... 68 

Paediatric Life Support..................................................................................................... 69 

Leadership & Management................................................................................................... 71 

Agenda For Change – Job Matching Training ..................................................................... 71 

Assertive Techniques .......................................................................................................... 72 

Attendance Capability..........................................................................................................73 

Basic Counselling ................................................................................................................ 74 

Business Case Training....................................................................................................... 75 

Change Management For Managers ................................................................................... 76 

Coaching & Mentorship ....................................................................................................... 77 

Core HR Skills Programme.................................................................................................. 78 

CV and Interview Preparation.............................................................................................. 79 

Institute For Leadership & Management (ILM) Level 2 ........................................................ 80 

Institute For Leadership & Management (ILM) Level 3 ........................................................ 81 

Knowledge and Skills Framework (KSF) & Reviewer Skills Training ................................... 82 

Knowledge and Skills Framework (KSF) & Reviewer Skills Update Session....................... 83 

Leading Empowered Organisations (LEO) .......................................................................... 84 

Managing Conflict ................................................................................................................ 85 

Pre-retirement Course ......................................................................................................... 86 

Project Management............................................................................................................ 87 

Relaxation - Meditation ........................................................................................................ 88 

Resilience Training for Managers ........................................................................................ 89 

Reviewee Preparation ......................................................................................................... 91 

Stress Management............................................................................................................. 91 

Vocational Development....................................................................................................... 93 

National Vocational Qualifications ....................................................................................... 93 

Train To Gain....................................................................................................................... 94 

Vocational Funding ..............................................................................................................95 

Modern Apprenticeships ...................................................................................................... 96 

AMSPAR/ City & Guilds Medical Terminology ..................................................................... 98 

Skills For Life....................................................................................................................... 100 

Effective Communication (Literacy) ................................................................................... 100 

Medicinal Maths (Numeracy) ............................................................................................. 101 

Integrated Library Services ................................................................................................ 103 

3

Finding The Evidence ........................................................................................................ 104 

Statistical Mentoring Clinics............................................................................................... 105 

Programmes Delivered By Other Departments ................................................................ 108 

Complaints – Handling Patients Complaints...................................................................... 108 

Supported Conversation Training ...................................................................................... 109 

Dysphagia Training Session .............................................................................................. 109 

“Who’s Blind Anyway”...................................................................................................... 110 

Infection Control Study Day – “The Daring Bugs of May” .................................................. 111 

Introduction To Clinical Audit ............................................................................................. 112 

Medical Records – Information Day................................................................................... 112 

Medical Records – Awareness Session............................................................................. 113 

Medical Records – Clerical Refresher Training Sessions .................................................. 113 

Medical Records – Clerical Induction Training Sessions ................................................... 114 

Sexually Transmitted Infections (STI) & HIV...................................................................... 115 

WHIS Computer Training.................................................................................................... 116 

PCIS Training .................................................................................................................... 116 

PCIS Training PAD/RAS (Administration & Clerical Staff).............................................. 116 

PCIS TRAINING (Health Care Professionals)................................................................ 116 

EDUCATION FUNDING........................................................................................................ 118 

4

HR and Organisational Development 

Mrs Sue Green Director of HR and Organisational Development 2434 

Mrs Charlotte Atkinson PA 2800 

Ms Lynn Benstead Deputy Director of HR and Organisational Development 8630 

Mrs Susan Smith PA 8623 

Mr James Mawrey Deputy Director of Human Resources 5827 

Ms Debbie Briscoe PA 5401 

Dr David Galvani Director of Education ` 8627 

Mrs Ann Whitehead Secretary 2658 

5

Section Overviews 

Communications/Marketing 

The Communications and Marketing Section of HR/OD exists to ensure that the reputation of the Wirral 

University Teaching Hospital NHS Foundation Trust is protected and enhanced and that its wide range 

of high quality services are successfully promoted to both internal and external audiences. It seeks to 

encourage service users and staff to choose the Hospital either as a provider of treatment or 

employment. It also seeks to protect and promote the Trust’s Corporate Identity and ‘brand’. In 

addition, it works with other Trust departments to improve the experience of people who use its 

services. 

Comms/Marketing 

SERVICES BY SECTION 

Team Lead 

COMMUNICATIONS 

PUBLIC & MEDIA RELATIONS 

Generates PR opportunities pro-actively 

Responds to media enquiries 

Generates media releases & statements 

Advises on reputation management issues 

INTERNAL COMMUNICATIONS 

Implements Internal Communications Strategy 

Produces Trust Monthly Brief 

Produces HMB Highlights 

Produces Insite (staff newsletter) 

Intranet and public website content management 

Co-ordinates Staff Roadshows 

Manages staff/public noticeboards 

MARKETING & ENGAGEMENT PROGRAMME BOARD 

Agenda management 

Monthly progress/activity reports 

BC/All 

CGT/All 

CGT/All 

FUNDRAISING 

Provides guidance and advice to Divisions and Departments 

EVENT MANAGEMENT 

Manages annual Foundation Awards & Long Service Award events 

Arranges various ad-hoc events – official openings, stakeholder 

functions etc. 

Provides advice to Divisions/Departments 

PROJECT MANAGEMENT 

Liaises with Creative & Design agencies on various projects e.g. Energy 

Awareness 

COMMUNICATIONS ADVICE 

Provides advice to a variety of internal steering groups e.g. Transport 

Strategy 

BC/All 

All 

All 

6

DIVISIONAL SUPPORT (new function) 

Act as Communications Business Partners to the Divisional Management 

Boards 

EXTERNAL/COMMUNITY COMMUNICATIONS 

Produces various regular publications including Public Membership 

News and Newspaper supplements 

Co-ordinates Trust involvement at Local Area Forums and other 

community engagement opportunities 

All 

All 

MARKETING 

INTERNAL MARKETING SUPPORT 

Provides marketing advice and support to Divisions and Departments 

MARKET RESEARCH 

Produces briefs and manages market research projects and external 

suppliers 

MARKETING CAMPAIGNS 

Manages marketing-led projects and campaigns for the Trust’s external 

and internal audiences 

Manages marketing agencies involved in specific campaigns and 

projects 

EXTERNAL MARKETING 

Provides content and marketing input for the Trust website, Divisional 

web pages and NHS Choices 

Advises on advertising, media and other external marketing opportunities 

CORPORATE IDENTITY 

Protects the Trust’s Corporate Identity and brand, advising on its 

application and use of the Toolkit 

Ensures the application of the Corporate Identity Policy 

MP 

MP 

MP 

MP 

MP/All 

Contact information – Communications/Marketing 

Ext 

Carole Todd, Corporate Communications Manager 2631 

Maria Parker Marketing and Communications Manager 8375 

Barbara Crampton Media Relations and Communications Manager 8066 

Carl Hancox Marketing Assistant 8376 

7

Performance 

The HR / Organisational Development Performance section exists to ensure that Wirral University 

Teaching Hospital NHS Foundation Trust is an exemplar organisation in terms of providing a well 

managed environment in which to work and to support staff in achieving best in sector attendance and 

performance. 


PERFORMANCE 

The performance section comprises Human Resource Services. Further 

information can be obtained from the website 

http://www.whnt.nhs.uk/hrod/performance/ 

Responsible 

Principal OD 

Manager 

Lawrence 

Osgood 

PAY, TERMS & CONDITIONS 

Development in Partnership with Trade Unions 

Implementation and advice to staff and managers 

GRIEVANCE/DISCIPLINE & CAPABILITY 

Support for managers in investigations, grievance and disciplinary 

procedures up to appeal and tribunal level 

ATTENDANCE CAPABILITY 

Provide/develop management information 

Management support & development of action plans 

Develop strategies for reduction in absence 

HR POLICIES and PROCEDURES 

Development and Review 

Management Training 

PEOPLE MANAGEMENT/EMPLOYMENT LAW 

Provision of professional advice and guidance to line managers on all HR or 

employment law issues 

STAFF SUPPORT 

Provision of ad hoc staff advice and support 

MANAGEMENT INFORMATION (statistics) 

Provision of statistical information eg on KPI’s 

Dashboard 

Analysing/interpreting data 

Systems administration and coding 

Development of reports within available software systems 

PROJECT MANAGEMENT 

Support of project work eg ward reconfiguration, nursing model, shared 

services, service redesign 

Corporate projects eg IWL, IIP, E & D, 

DIVISIONAL PARTICIPATION 

Involvement in Divisional (DMB) and corporate department meetings 

Involvement in associated Divisional (DMB) and corporate department 

groups, including divisional Partnership Sub Group 

8

BUSINESS & WORKFORCE PLANNING 

Participation in a range of Trust wide strategic development meetings/ 

projects eg marketing and engagement, business planning 

Part of strategic development for Divisions including formulation and 

participation in business planning 

CONSULTATION & PARTNERSHIP 

Participation in Trust wide consultation 

Lead Corporate/Divisional partnership groups 

OUTSOURCING/JOINT VENTURE 

Participation in working parties at local and regional level 

Advising managers and staff on TUPE issues 

Developing and implementing HR transition plans 

Contact information - Performance 

Ext 

Lawrence Osgood 

Vicky Poole 

PODM Performance/ 

Principal HR Manager Surgery Division 2868 

PODM Performance/ 

Principal HR Manager Women's & Children's Division 2248 

Mandy Edwards Senior Divisional HR Manager Medicine Division 2629 

Barbara Lewis Senior Divisional HR Manager Corporate Collective 2657 

Becky Thompson Senior Divisional HR Manager Diagnostics 8107 

Sharon Clarke HR Manager 2686 

Julie Anderton HR Manager 8586 

Carol Birchall HR Manager 2552 

Finolla O’Donell HR Manager 2552 

9

Employment Services Centre 

Wirral University Teaching Hospital (WUTH) has developed the Employment Services Centre 

(ESC) which is an integrated HR and Payroll Service. The ESC supplies HR/Payroll services 

for WUTH and payroll services for NHS Wirral and Cheshire and Wirral Partnership Trust. 


The Vision for the service is: 

A Customer Focused Business Centre of Excellence Delivering Professional 

Employment Services 

The Employment Services Centre has a Customer Focus that is central to all that 

it delivers. Our guiding principle is to provide an excellent service to both internal 

and External clients using standards that are monitored at an individual and 

service level. 

Responsible 

Principal OD 

Manager 

James Mawrey 

Within the ESC there are several sections which have key responsibilities in 

supporting the overall service. 

 

 

 

 

Customer Services 

New Employment 

In Employment 

Business Structures and Information 

Employment Services Centre – Structure 

10

New Employment 

The New Employment section deals with the recruitment process for all new 

starters and undertakes duties associated with: 

 

 

 

 


Recruitment and appointments 

Employment terms and conditions and pay 

Benefits 

The Team handle the following key processes within the ESR employee journey: 

• Recruitment requisitions from the point of receipt of the vacancy control 

form through to updating ESR with cost information. 

• Recruitment process, all steps from receipt of enquiry from candidates 

through to recruitment offer, including creation of the Personal file and 

updating the ESR status. 

• New hire, process steps from pre employment checks through to setting up 

in ESR, ready to be paid, e.g. automated inter authority transfers, sending 

completed tax forms to the Inland Revenue and updating ESR with P45 

information. 

• Ensure that all financial data is correct and pensions are processed inline 

with the NHS Pension Scheme rules and regulations, for the New Starter. 

In Employment 

The In Employment section deals with the payroll process for all employees “in 

employment” and undertakes duties associated with: 

 

 

 

 


Employment and terms and conditions and pay 

Benefits 

Exit 

The Team handle the following key processes within the ESR employee journey: 

• Payroll process, ensuring that all employees are paid correctly and on time. 

• Personal data, ensuring that all individual changes to contracts, pay and 

personal details are processed correctly, e.g. sickness, maternity leave and 

transfers within the Trust. 

• Maintaining and changing pensions in line with the NHS Pension Scheme 

rules and regulations. This will include updating and maintaining both ESR 

and Personal files concurrently. 

• Exit, ensuring processes are set up to terminate employment which 

includes final pay and production of P45. 

Business Structures and Information 

The Business Structures and Information section maintains the accuracy and 

integrity of the data within the Employment Services Centre system, specifically for 

Electronic Staff Record (ESR) and Electronic Rostering. The Team handle the 

following processes: 

11

Data maintenance e.g. ensuring the organisational hierarchy is accurate, 

set-up of new Positions and ensuring they link to the hierarchy correctly. 

System and User Account maintenance and ensuring all staff has the 

correct access rights and that user responsibilities are reviewed regularly. 

 

Provision of timely and accurate reporting for the Trust and the 

maintenance of all local reports and creating ad-hoc reports as required. 

Establishment control using the functionality with ESR and close liaison 

with the finance team. 

 

Management and maintenance of the MAPS Electronic Rostering System 

management including user access control and user support. 

Business Structures and Information section also houses the Wirral Doctors in 

Training Specialist Team who provide Lead/Client Trust service for the core 

surgical rotation and also deals with the junior medical staff within WUTH. The 

team is also a client to other lead Trusts for rotations in additional specialities. 

Contact information 

James Mawrey 

Debbie Briscoe 

Lucia Clarke 

Ann Molyneux 

Jill O'Callaghan 

Lesley Smith 

Gillian Auger 

Jillian Booth 

John Bostock 

Rachel Breese 

Ulrike Cope 

Carla Corkhill 

Megan Cropper 

Pauline Davies 

Lisa Dawson 

Emma Dillon 

Lindsay Doolan 

Angela Edwards 

Charlotte Filgate 

Anthony Finlay 

Lizzie Finlay 

Teresa Gray 

Pauline Guiton 

Anna Hartley 

Mark Highfield 

Kelly Hughes 

Leanne Hughes 

Russell Hughes 

Mark Jones 

Pauline Kearns 

Bethan Kenny 

Deputy Director of Human Resources 

PA 

Pay & Benefits Manager 

Benefits Manager 

Employment Services Centre Manager 

Employment Services Centre Manager 

ESC Officer 

ESC Officer 

ESC Officer (In Employment Team Lead) 

ESC Officer 

ESC Officer 

ESC Officer 

ESC Officer 

ESC Officer 

ESC Officer 

ESC Officer 

Reporting & Analysis Officer 


ESC Assistant 

ESC Officer 

ESC Officer (In-Employment Team Lead) 


ESC Officer 

System & Development Officer 

ESC Officer 

ESC Officer 

ESC Assistant 

ESC Officer 

ESC Assistant 

ESC Assistant 

ESC Assistant 

12

Contact information (continued) 

Karen Kirby 

Susan Lyon 

Beverley Newcombe 

Diane Noonan 

Angela North 

Paula Pinnington 

Katie Pritchard 

Margaret Ramsey 

Beth Schofield 

Gordon Simber 

Dorothy Woolley 

ESC Officer 

ESC Officer (New Employment Team Lead) 

ESC Officer 

ESC Assistant 

ESC Assistant 

ESC Officer (Acting In Employment Team Lead) 

ESC Assistant 

ESC Assistant 

ESC Officer 

ESC Officer 

ESC Officer 

13

Development 

The Development Team comprises Competency and Leadership Development Services based at the 

Leadership & Development Centre, Elm House, Clatterbridge Hospital. 

http://www.whnt.nhs.uk/staff/divisions/corporateservices/hrod/ld/ 

and the Integrated Library Service (ILS) has libraries at Arrowe Park Hospital, McArdle Library and 

Clatterbridge Hospital, John A Aitken Library 

www.whnt.nhs.uk/hrod/development/library_services/ 


Responsible 

Principal OD 

Manager 

DEVELOPMENT 

Further information on the Development section services can be found on the 

HR/OD website on www.whnt.nhs.uk/hrod/development 

LEADERSHIP AND DEVELOPMENT CENTRE 

ESSENTIAL TRAINING 

People Matter 

Equality and Diversity 

Recruitment & Selection 

Counter Fraud 

LEADERSHIP AND MANAGEMENT PROGRAMMES 

IN HOUSE SHORT COURSES 

KSF & Reviewer Skills Training for Managers 

Attendance Capability 

Project Management 

Coaching & Mentorship 

Managing Conflict (NB Conflict Resolution is a different course) 

INTERNAL CONSULTANCY 

Design of bespoke training 

Access to Train to Gain, Invest In Health, Skills Funding Agency 

development funding 

Assessment/Development Centres 

Divisional/Departmental Special Events 

CERTIFICATED PROGRAMMES 

Leading Empowered Organisations (LEO) 

Core HR Skills Programme 

ACCREDITED PROGRAMMES 

ILM L2 Award in Team Leading 

ILM L3 Award in First Line Management 

VOCATIONAL TRAINING 

Cathy McKeown 

A range of apprenticeships and NVQs are coordinated including the 

following: 

 

 

 

Health & Social Care 

Customer Service 

Business Administration 

14

VOCATIONAL TRAINING (continued) 

 

 

 

 

Support Services in Healthcare 

Hospitality 

Cleaning & Support Services 

Apprenticeships 

OTHER ACCREDITED COURSES 

Medical Terminology 

AMSPAR Medical Terminology 

Skills for Life Programmes (Basic Skills) 

Numeracy “Medicinal Maths” 

Literacy "Effective Communication" 

GENERAL COURSES 

Assertive techniques 

CV and Interview Preparation 

Pre-Retirement Course 

Reviewee Preparation 

KSF IMPLEMENTATION/MONITORING 

KSF OUTLINES 

Support in completion of KSF outlines 

Custodian of KSF outlines 

POLICIES & PROCEDURES 

Development and review of policies, procedures and support 

documentation to underpin the Implementation of the KSF and review 

process 

ACCESS to INFORMATION 

Data base development 

Website development 

Updates via Trust Monthly Brief 

MONITORING REQUIREMENTS 

Dashboard / compliance Information 

OTHER 

Educational programme audits and evaluation 

Learning promotional events 

Adult Learner of the Year awards 

Learner representatives for divisions / corporate departments 

15

INTEGRATED LIBRARY SERVICE - TRAINING COURSES 

 

 

Finding the Evidence 

Do you need to find the evidence (guidelines, journal articles etc.) to support 

your daily clinical practice, research or audit activities, to prepare for a 

presentation or teaching, or simply to keep up to date Attending a ‘Finding 

the Evidence’ training session will help you to develop your searching skills 

and find out which resources to search to make finding the evidence easier 

and quicker. 

Statistical Mentoring Clinics 

This session will provide one-to-one advice and guidance in statistics for 

those who would benefit from extra support when faced with using statistics 

in practice or research. 

For more information, or to book on to a session, please contact the Integrated 

Library Service. 

SERVICES 

Access to books and journals, both print and electronic. 

Document supply service, for items we do not hold in stock. 

Clinical Librarian Service – includes literature searching service and journal 

club support. 

Outreach Service, for NHS staff not based near to one of our libraries. 

Access to health databases (including NHS Evidence) through NHS Athens. 

Current awareness bulletins to help you keep up to date in your area. 

Access to computers (including a bookable IT Suite) and specialist software 

including UpToDate. 

Read and Relax collection. 

Photocopying, printing, binding & laminating services. 

Stationery and other items for sale. 

You can find more information about all our services on our website: 

http://www.whnt.nhs.uk/library 


Ext 

Mrs Catherine McKeown Principal OD Manager, Development 5102 

Leadership & Development Centre 

Mrs Sharon Landrum Senior Learning & Development Officer 5024 

Mr Paul Smyth Senior Learning & Development Officer 5025 

Miss Dawn Tunnicliffe Learning & Development Officer 4323 

Ms Laura Allen Vocational Development Co-ordinator 5012 

Mrs Angela McLaughlin Secretary/Administrator 5027 

Mr Anthony Kenna Induction/Mandatory Training Co-ordinator 5703 

Mr Allan Pugh Administrator 5703 

Mrs Louise Grainger Administrator 5703 

16

Integrated Library Services 

Mrs Eileen Hume Head of Trust Integrated Library Service 8608 

Miss Victoria Kirk Clinical Librarian 8610 

Mrs Gwyneth Marshman Clinical Librarian 8610 

Mr Graham Breckon Librarian 8610 

Mrs Annabel Leinster Librarian 8610 

Mrs Jan Rowe Librarian with responsibility for Outreach Services 8610 

Miss Jennifer Sutton Library Assistant 8610 

Mrs Beccy Roylance Library Assistant 8610 

Ms Emma Ramstead Library Assistant (SAS Support) 8610 

17

Clinical Excellence 


CLINICAL EXCELLENCE 

The Clinical Excellence section comprises : 

Medical Education & Development Team 

Clinical Education & Development Team 

Practice Facilitator Team 

Flexible & Voluntary Services 

Further information on our services can be found on the HR/OD website 

www.whnt.nhs.uk/hrod/clinical_excellence 

The section is leading on a joint initiative with The Department of 

Health, NHS Connecting for Health and our Electronic Staff Record 

(ESR) Project to provide national e-learning content for all WUTH staff. 

MEDICAL EDUCATION & DEVELOPMENT TEAM 

Medical competencies and compliance 

Foundation Team (Administrating Foundation years as well as post- 

Foundation education) 

Undergraduate Team 

European Working Time Directive Management for Junior Doctors 

Responsible Principal 

OD Manager 

Tracey Lewis 

Charmian Wiltshire 

Paula Orr 

18

EDUCATION CENTRE, APH and WIRRAL POSTGRADUATE MEDICAL 

CENTRE, CBH 

Provision of educational learning environment 

Medical education programmes (at both sites) including: 

- Postgraduate Clinical Meetings 

- Medical Clinical Meetings 

- F1 Teaching 

- F2 Teaching 

- How to Teach 

- Nutritional Update Day 

- MRCP Teaching (class and ward-based) 

- Communication Skills 

- Foundation Programme Inductions 

- Safer Prescribing course 

- Nephrology Teaching 

- Foundation Induction Talks 

Dental education programmes (at WPMC) 

GP education programmes (at WPMC) 

Video conferencing facilities (at both sites) 

Mid-Point and End of Year Reviews (RITAs) for Foundation trainees (at 

ECAPH) 

Multidisciplinary meetings (at both sites) 

Undergraduate Medical education (in Undergraduate Centre and 

ECAPH) 

MRCP PACES exams (at ECAPH) 

MRCP exams (at ECAPH) 

Karen Griffiths 

Cheryl Male 

UNDERGRADUATE CENTRE, APH 

Educational Programmes and support for Medical Students in 2 nd , 4 th and 5 th 

years. 

CLINICAL EDUCATION & DEVELOPMENT TEAM 

Clinical Skills 

Resuscitation/Aggression Mgt Team 

Practice Educators 

Justine Brislen 

Lisa Delaney 

PRACTICE FACILITATOR TEAM 

 

 

 

Practice Educational Facilitators 

Health & Wellbeing Project Lead 

End of Life Facilitator 

Helen Patterson 

CLINICAL SKILLS TRAINING 

Competence based training covering wide range of clinical skills for medical 

and non-medical clinical staff including : 

 

 

 

 

 

 

 

Age Simulation 

Anaphylaxis training 

Arterial blood gas sampling 

Aseptic technique 

Aspects of PEG Care/Nasogastric Tube Insertion 

Assessor & Mentor Updates 

Blood Glucose Monitoring 

19

Blood Results and Interpretation 

Blood Transfusion (Practical) 

Care of Central Lines 

Chest Auscultation 

Clinical Support Workers Programme 

Developmental Programme 

ECG Recording 

ECG Rhythm Recognition 

Emergency Response 

Immunisations/Vaccinations 

Injectable Medicines 

Intravenous Cannulation 

End of Life CarePathway 

Management of Atrial Fibrillation 

Management of Tracheostomy Tubes 

Manual blood pressure recording 

Medical Equipment Training (Key Trainers) 

Medical Staff Training 

Medical Student Training 

MS26 Syringe Driver Training and Palliative Care Guidelines 

Newly Qualified Programme (Skills Week) 

Simulation Course 

Subcutaneous Infusions 

Urethral Catheterisation (Male or Female) 

Venepuncture 

Venepuncture, Cannulation, Blood Culture Update 

Clinical Champions Course 

Collaborative discharge training programme 

Learner placement support 

Preceptorship Framework 

Education link nurses 

Assessor / mentor updates 

Educational Audit 

Intranet based version of Royal Marsden Procedures 

Educational programme audits and evaluation 

Choosing Health 

RESUSCITATION/Aggression Management Training Team - Various role 

specific programmes : 

Resuscitation training in-house Programmes 

Adult Basic Resuscitation 

Paediatric/Newborn Basic Resuscitation 

Newborn and Infant Resuscitation 

Automated External Defibrillation (AED) Course 

Resuscitation training Nationally Accredited courses 

Immediate Life Support (ILS) Course 

Immediate Life Support (ILS) Recertification Course 

Advanced Life Support (ALS) Course 

Advanced Paediatric Life Support (APLS) Course 

Paediatric Life Support (PLS) Course 

Newborn Life Support (NLS) Course- add this 

Other services provided by the Resuscitation Training Team: 

Attend clinical areas and provide equipment training if required 

20

Carry emergency bleep and if available attend emergency calls in 

clinical areas 

Audit cardiac arrest calls 

Audit cardiac arrest trolleys / emergency equipment 

AGGRESSION MANAGEMENT TRAINING 

Conflict Resolution (4 1 / 2 hours mandatory training programme) 

Conflict Resolution Update (2 hours mandatory training programme) 

PI (5 Day) aggression management teamwork approach Initial training 

PI (2 Day) aggression Management teamwork approach refresher 

training 

Initial Clinical Overseer Safe Restraint Course (2 day) 

Update Clinical Overseer Safe Restraint Course (1 day) 

½ day Individual safety techniques training 

1 hour Dealing with Telephone Abuse Training 

PRACTICE EDUCATION FACILITATORS 

Facilitate the implementation of the Standards for Education from 

professional bodies. 

Support mentors within clinical areas 

Lead on educational audits for clinical placement areas 

Support increasing capacity demands for placements 

Work in collaboration with the HEIs with programme developments 

Support clinical areas with training needs analysis and access to 

modules 

Support implementation of new clinical roles/opportunities: 

Secondment 

Assistant Practitioners 

Advance Practitioners 

14-19 Diplomas 

Health & Wellbeing Lead 

Work based Integrative Studies from Certificate to Masters Levels 

HEALTH AND WELLBEING PROJECT LEAD 

Provide education for all staff on the delivery of brief intervention 

Work collaboratively with the PCT to support smoking cessation 

END OF LIFE FACILITATOR 

Support delivery of education on End of Life Tools 

Support co-ordination of the End of Life Training Needs Analysis 

EUROPEAN WORKING TIME DIRECTIVE MANAGEMENT FOR 

DOCTORS IN TRAINING 

Provide co-ordination and support for the Divisions with compliance and 

monitoring of rotas 

Facilitation of educational requirements relating to compliance and 

monitoring of rotas 

Co-ordinate and support work to modernize and develop roles, services 

and procedures aimed at reducing doctors in training hours of work 

Support the monitoring process, identifying problem areas and ensuring 

that these are fed back to the Divisions. Working with clinicians’ and 

other stakeholders on changes which will maintain the 48 hour working 

time requirement. 

Working with the Divisions on the co-ordination of the Opt out hours for 

21

oth service and education within the Trust 

Facilitation of Medical Staffing Coordinator Meetings 

Preparation and distribution of reports across the project area for both 

the Trust and Department of Health 

Maintenance of effective communication lines throughout the 

organisation through thorough and regular communication 

Participation in local, regional and national meetings and conferences as 

required. Representing the Trust and ensuring that relevant information 

is clearly fed back to responsible employees within the Trust 

THE MANAGEMENT OF COMPETENCIES & COMPLIANCE FOR 

DOCTORS IN TRAINING 

Induction 

To ensure that every Doctor commencing at the Trust attends the 

Corporate Induction 

To assess the competencies of the new starters and facilitate skills 

training for those who do not meet the Trust requirements for the level 

and specialty 

To produce a database of attendees and compliance with mandatory 

training. 

Mandatory Training 

That every new starter completes the mandatory training as laid down in 

the Trust Policy 

Information for both Induction and Mandatory training is registered on 

OLM 

Liaison with the Divisions to complete Essential training as required 

General Support 

To work with the Educational Supervisors and Trainees to ensure initial 

and end meetings are achieved within the requirements of Postgraduate 

Medical Education & Training Board (GMC) standards 

To ensure that every Trainee has an Educational Supervisor and that 

the Educational Supervisor has no more than 2 trainees to support 

To support the F1/F2 Trainees with standards for CV writing and 

completion of a portfolio 

To ensure that current National Policies are cascaded to Senior Medical 

Staff, Tutors and Divisional Managers. 

FLEXIBANK AND VOLUNTARY STAFF SERVICES 

Over the years, the Flexi Bank has grown and strengthened in all aspects of 

providing staffing needs for different hospital sites and many disciplines. 

We provide staff for the following professions: 

Nursing staff all grades 

Doctors 

Clerical support 

Secretarial 

Theatre staff 

Pharmacy 

Maternity 

Phlebotomy 

Catering 

Physiotherapist 

Occupational Therapist 

22

Dieticians 

Porters 

Security 

Volunteers 

Radiographers 

Staff who join the Wirral Hospital Flexibank have personal flexibility and 

control over their work as well as fair and supportive employment conditions 

which offer real job opportunities and the confidence to develop and build on 

their skills within the organisation. 

The Flexibank is able to maintain this performance by providing induction 

and mandatory training updates for all members of the Flexi Bank. 

Mission Statement 

“To provide a fast, reliable, responsive and cost effective service, allocating 

suitably qualified staff to the point of need at the moment required in order to 

relieve the absences of permanent staff in the wards and departments of 

Wirral University Teaching Hospital” 

Opening times: 

8.00 am to 9.30 pm Monday to Friday 

8.00 am to 5.00 pm Saturday 

9.00 am to 5.00 pm Sunday 

9.00 am to 5.00 pm Bank Holiday 


Ext 

Education Centre 

Tracey Lewis PODM, Clinical Excellence 2370 

Mrs Karen Griffiths Medical Education Centre Manager 8628/4400 

Mrs Cheryl Male Deputy Medical Education & Centres Manager 8624 

Dr Rosemary Morgan Clinical Tutor 8625 

Mr Simon Platt Clinical Tutor 8625 

Dr Girenda Sadera SAS Lead/Postgraduate Clinical Tutor 8625 

Miss Charmian Wiltshire Compliance Manager for Doctors in Training 8510 

Ms Paula Orr EWTD Project Manager 8215 

Miss Lorraine Kendrick 

Postgraduate Medical Education Administrative 

Mrs Jane Roach 

Secretary 8633 

Postgraduate Medical Education Administrator/ 

F2 Course Administrator 8601 

Mrs Lesley Gillespie Secretary to Tracey Lewis/Charmian Wiltshire 8608 

Ms Cathy Corser Secretary to Dr Sadera & Amanda Branson 8580 

Mr Richard Davidson AV and IT Data Administrator 8607 

Mrs Debbie Moore Receptionist 8600 

Ms Michelle Bennett Study Leave Co-ordinator 8631 

Clinical Education & Development Team, Arrowe Park Hospital 

Justine Brislen Clinical Skills Centre Co-ordinator/Team Leader 2113 

Christinah Makondo Clinical Skills Facilitator 8355 

Gill Beasor Clinical Skills Facilitator/ Resus Officer 8355 

Gillian White Clinical Skills Facilitator 8354 

Sandy Deighton Clinical Skills Administrator 8644 

Julie Williams Clinical Skills Assistant 2671 

Lisa Delaney Resuscitation Officer/Team Leader 2112 

Stephen Bell Resuscitation Officer 2946 

Joe McLaughlin Physical Intervention Instructor 2779 

23

Practice Facilitator Team 

Helen Patterson Practice Education Facilitator 8352 

James Thompson Practice Education Facilitator 8354 

Helen Potter Practice Education Facilitator 8354 

Jayne Wright Health & Wellbeing Project Lead 8354 

Tahani Naji End of Life Facilitator 8352 

Wirral Postgraduate Medical Centre 

Mrs Karen Griffiths Centre Manager 4400 

Mrs Linda Leatt Postgraduate Administrative Secretary 4401 

Ms Bethan Kelly Postgraduate Administrative Secretary 4401 

Undergraduate Centre APH 

Mrs Jennifer Rushworth Undergraduate Medical Education Administrator 2599 

Mrs Christine Scott Undergraduate Administrative Assistant 2599 

Ms Kathy Orme Volunteer Co-ordinator 8503 

24

Occupational Health 


The services of Occupational Health can be found on the HR/OD website 

www.whnt.nhs.uk/hrod 

Responsible Principal 

OD Manager 

Jeanette Berry 

OCCUPATIONAL HEALTH 

SCREENING 

Pre employment medical screening 

Flu Vaccination and advice 

Health surveillance in relation to risk assessment ie. COSHH, Sharps 

injuries, Clinical trials 

ADVICE / SUPPORT 

Advice to managers / employees on employment issues ie. Equality 

Act 

Advice to managers / employees on sickness absence management 

Rehabilitation – advice to managers and employees on phased return 

to work etc 

Identify sickness absence trends 

Staff Welfare 

CLINICS & CONSULTATIONS 

Consultant clinics / Nurse led clinics 

Counselling 

Stress Management 

EDUCATION 

Health Promotion 



Ext 

Graham Green Director of OH Services 2377 

Jeanette Berry Principal OD Manager 8148 

Jane Elder Snr OH Nurse Adviser (Specialist) 8122 

June Richards Snr OH Nurse Adviser (Specialist) 8123 

Sally Hughes OH Nurse Adviser 8121 

Christine Stevenson Medical Secretary 8124 

Elaine Boyd Finance Officer / Administration 8125 

Joan Dickinson Support Secretary 8124 

Wendy Hardman Clerical Support 8125 

Receptionist 8120 

Austin Sinnott Clinical Psychologist 8120 

Robert Jones Cognitive Behavioural Therapist 8124 

Sean Orford Psychotherapist 8354 

Lesley Bell Counsellor 8124 

25

Applying For Courses 

General Courses 

If you wish to apply for a course, please first discuss with your manager. You may wish to also discuss 

your learning needs with a learner representative. This is to enable you to obtain appropriate advice 

and guidance and to agree the relevance of the application to your KSF post outline and personal 

development plan. This may link to job relevant development, career development or service 

development as appropriate. Applicants and their managers should consider funding and release 

implications and refer to the Learning and Development Policy and divisional procedures for guidance. 

A Pers 28 form should be completed and distributed as indicated on the form to the relevant 

departments. Copies of the Pers 28 form are available from your manager and should be completed for 

all courses or conferences excluding mandatory/essential training. In this case, attendance records will 

be used to provide attendance information for the Human Resources database. All staff should note 

the Trust’s policy for charging for non-attendance or non completion of a course as indicated in the 

Learning and Development Policy. 

To view a list of the courses available, please use the following link: 

http://www.whnt.nhs.uk/hrod/development/competency_ld_services/course_list_general.aspx 

To apply for a course, place a tick in the box alongside the course you wish to apply for (Multiple 

courses can be applied for at any one time by selecting “Show All Categories”) and click the “book” 

icon at the bottom of the page. An Application Form will be displayed with the courses to be applied for 

listed at the top. Once completed with the details required, click the “submit” button. 

NB All applications should be made by the line manager/designated member of staff. 

The form will then be automatically mailed to the Leadership & Development Centre where your 

booking will be made and confirmation will be sent to the line manager/designated member of staff who 

will be required to inform their staff member of the booking. 

Please ensure the participant agrees to attendance and compliance with the Trust’s Learning and 

Development Policy, particularly in relation to charges for non-attendance. 

However, staff wishing to access training/development not related to their Personal Development Plan, 

should apply by ringing Leadership and Development Centre directly (0151 482 7981 or extension 

5027) where specific instructions will be given regarding the application process. Please note that in 

these circumstances any charges levied will be the responsibility of the individual who is applying as 

will any charges for non-attendance. 

Course Fees 

Internal Applicants 

The majority of courses included in the Prospectus are FREE OF CHARGE to Wirral University 

Teaching Hospital NHS Foundation Trust Staff. Some study days have a charge attached to them – 

details are included with the individual course outline. 

26

(Course Fees continued) 

External Applicants 

Most courses are open to external applicants but a charge will be made. 

For external courses, charges/funding should be agreed with managers and Divisions. Please view the 

Learning and Development policy. 

For further information contact the relevant department/course facilitator. 

Cancellations/Enquiries – General Training 

To cancel a booking please click on the link provided in the confirmation e-mail. Alternatively e-mail 

wih-tr.hrodapplicationform@nhs.net. 

For enquiries regarding existing bookings please e-mail wih-tr.hrodapplicationform@nhs.net. 

Mandatory/Essential Training Courses 

Full details of the Mandatory and Essential training programmes can be found on the Learning & 

Development section of the Trust website. 

Mandatory training can be found here: 

http://www.whnt.nhs.uk/staff/divisions/corporateservices/hrod/ld/mt/ 

Essential training can be found here: 

http://www.whnt.nhs.uk/staff/divisions/corporateservices/hrod/ld/et/ 

Booking/cancellation arrangements are to be found by selecting the relevant programme from the 

Mandatory training home page. 

Non-Attendance Charges 

Staff should recognise that whilst in-house programmes are in most cases free at the point of access to 

individuals, they represent great cost to the Trust. Once a place has been booked, every effort should 

be made to ensure attendance. If staff are unable to attend a booked training programme/session, the 

training provider must be notified as early as possible, so that the place can be offered to another 

member of staff. The following charges and criteria will be applied for cancellations and nonattendance 

to charges and follow-up: 

Cancellation within 2 working days (Mon-Fri) - No charge 

Cancellation within 24 hours - £60 charge to Dept/Division 

Cancellation after the course start time - £120 charge to Dept/Division 

27

Did not attend - £120 charge to Dept/Division 

Failure to attend on 2 occasions without legitimate reason (e.g. Sickness of individual booked on to a 

course), no further places will be offered (with the exception of mandatory and essential training). 

Failure to attend a booked mandatory training course on more than one occasion without legitimate 

reason will be notified to the head of division/corporate department. 

In the event of non-attendance without notification, participants and/or their managers will be contacted 

and notified in writing of the charges to be made. Charges will not be made where there is a legitimate 

reason for non attendance, however sickness absence reporting procedures still apply where a 

member of staff is due to attend a course. 

Where staff have not attended mandatory training within the specified time frame and without 

legitimate reason, access to other forms of training should be withheld until mandatory 

requirements are met. This could affect personal development within KSF and “gateway” 

progression. 

28

Learner Representatives 

In partnership with Trade Unions, Wirral University Teaching Hospital NHS Foundation Trust has 

established a network of Learner Representatives who are Trust employees with an interest and 

commitment to the learning and development of other staff. Learner Representatives are a Trade 

Union initiative whose role is to offer information regarding the availability of learning opportunities. 

They are in a position to influence learning provision within the Trust and to increase participation in 

workplace learning. They work closely with training providers and receive up-to-date information on 

learning opportunities in-house, through Trade Unions and local college providers. 

Any member of staff can contact a learner representative linked to their Division/Department as 

detailed below:- 

Division / Corporate Department Learner Rep Extension 

Diagnostics 

Cathy McKeown 

Norman Robinson 

5102 

4246 

Women’s & Children’s Karen Hughes 4315 

Medicine Debbie McCool 5814 

Surgery 

Phil Rushton 2474 

Karen Hughes 4315 

Facilities Norman Robinson 4246 

Pharmacy 

CPRU / Risk Management / 

Membership / Strategic Development 

Susan Smith 8623 

Eileen Hume 8610 

Norman Robinson 4246 

Finance / Supplies Phil Rushton 2474 

HR / OD 

Susan Smith 8623 

Phil Baldwin 4313 

WHIS Shirley Barlow 6707 

29

SECTION 1 

MANDATORY 

TRAINING 

30

Mandatory Training 

Overview 

Mandatory training requirements of all staff within Wirral University Teaching Hospital NHS Foundation 

Trust are set out within the Mandatory Training Policy . The purpose of this Policy is to set out the 

minimum standards for the delivery of Mandatory Risk Management Training that is required to ensure 

that the Trust meets its statutory and regulatory requirements and is assured that staff are equipped to 

provide safe care within a safe environment. Such training is required by the NHS Litigation Authority 

and is detailed in the Mandatory Risk Management Training Prospectus which can be located on the 

Mandatory Training website at this address: 

http://www.whnt.nhs.uk/staff/divisions/corporateservices/hrod/ld/mt/ 

Initial Mandatory Risk Management Training: 

Staff are required to attend Initial Mandatory Risk Management Training upon commencement of 

employment. This training is delivered during the induction period for new staff and is identified in the 

Mandatory Risk Management Training Prospectus with an asterix*. 

Refresher Mandatory Risk Management Training 

Training that is required to “update” skills and knowledge throughout employment. The frequency of 

update required is determined dependant upon statute, role and/or risk assessment and is described in 

the Mandatory Risk Management Training Prospectus. 

Corporate Refresher Programme – Mandatory Risk Management Training 

The Trust provides a Corporate Refresher Programme for the majority of Mandatory Risk Management 

Training, which is described throughout the policy as Corporate Refresher Programme. This is 

delivered on a “block” basis to assist in planning, release and monitoring. The Corporate Refresher 

Programme is split into two programmes; Clinical and Non Clinical. Subjects included represent those 

required, by all staff groups annually or biannually (details of which can found in Section 6.3 of the 

policy and the Mandatory Risk Management Training Prospectus). 

Booking Procedures 

The booking arrangements are dependent upon the course that is being applied for. Once you have 

selected a course there will be an overview of the course and reference to booking procedures. 

31

SECTION 2 

ESSENTIAL 

TRAINING 

32

Essential Training 

Overview 

Essential training is defined as those programmes that are deemed as essential to meet Trust policy 

and procedure requirements or other regulation that is not identified under Mandatory Risk 

Management Training. Staff are required to attend them as outlined within the Essential Training Matrix 

which can be found at the following address: 

http://www.whnt.nhs.uk/staff/divisions/corporateservices/hrod/ld/et/ 

Examples include Equality & Diversity training or Aggression Management practicals. 

Booking Procedures 

The booking arrangements are dependent upon the course that is being applied for. Once you have 

selected a course there will be an overview of the course and reference to booking procedures. 

33

SECTION 3 

PQF 

(Post Qualification Framework Modules) 

WBIS 

(Work-based Integrative Studies Programme) 

34

PQF/WBIS 

Post Qualification Framework (PQF) 

The Post Qualification Framework (PQF) provides a modular structure for all professional health and 

social care staff in Cheshire and Merseyside to continue learning after registration. 

The PQF is currently supported by four Higher Education Institutions: 

John Moores University 

Edge Hill College 

University of Chester 

University of Liverpool 

The PQF shifts the focus of post qualification learning away from Uni professional, academic 

programmes towards multi-professional modules containing skills and competency assessments linked 

to the roles of the individual. 

Module delivery and design 

The PQF uses traditional and innovative methods of learning and assessment including e-learning, 

negotiated work-based learning, portfolio based and blended learning. The PQF is a modular 

framework designed to enable individuals to accumulate transferable credits gained from stand-alone 

modules and use them towards a post qualification award. Credits are based on a standard tariff 

agreed between the four education Institutions enabling the transfer of credits where necessary. 

Continuous Professional Development and Career Progression 

All modules within the PQF are mapped to the Knowledge and Skills Framework (KSF) and relevant 

National Occupational Standards (NOS) to assist individuals in demonstrative job-related learning and 

competencies. This is one method of supporting career progression and related pay awards through 

the Agenda for Change gateways. Gaining credits under the PQF does not automatically lead to 

promotion or pay awards. 

For further information please see University Website or contact the Practice Educational Facilitator 

linked to your clinical area or contact Helen Patterson on Ext. 8352. 

Links to KSF Core 2 plus Links to KSF relevant to selected modules 

35

Work-based Integrative Studies (WBIS) 

(WBIS programme at Wirral University Teaching Hospital NHS Foundation Trust) 

OVERVIEW 

The WBIS programme through the University of Chester Centre for Work Related Studies offers a 

flexible and varied programme of development that enables staff at all levels within the Trust to gain 

undergraduate and postgraduate qualifications directly related to their work. 

WBIS enables students to design a customised programme of study which meets the needs of the 

individual student and where sponsorship is involved, the needs of the Trust. The programme seeks to 

maximise the opportunity for individuals to build on their existing learning and to have their past and 

future learning achievements recognised academically. 

TUTORS 

Tutors are available to help and advise on the design of programmes which must meet the approval of 

the University’s Credit and Accreditation panel. Bob Meakin is a lead WBIS tutor based in the 

Education Centre at Arrowe Park Hospital on a part time basis. 

AWARDS 

Awards are available at Certificate, Diploma, Degree, Postgraduate Certificate, Postgraduate Diploma, 

Masters Degree and PHD level. 

STRUCTURE 

WBIS students follow individually negotiated and authorised study programmes that may include 

taught modules from any of the Universities established schools, eg Science and Health, Education, 

Nursing and Midwifery or WBIS Modules, including Self Review. Examples of other WBIS Modules 

include research methods, work-based project modules or taught modules such as transition and 

change management, conflict transformation, stress management, information and knowledge 

management, leadership, clinical decision-making and many more. 

For further information please contact: 

Karen Brownhill, Office Manager, Tel: 01244 512122, e-mail k.brownhill@chester.ac.uk 

Janet Williams, Lifelong Learning Administrator, 

Centre for Work Related Studies 

University of Chester 

Parkgate Road 

Chester 

CH1 4BJ 

Telephone 01244 392878 (direct line) 

e-mail cwrs@chester.ac.uk 

NB 

All students undertaking WBIS Modules will need to complete module application forms which 

can be obtained from Sandy Deighton, Clinical Skills, Arrowe Park Hospital, Ext 8644 

36

SECTION 4 

CLINICAL & 

MEDICAL 

EDUCATION 

37

Clinical & Medical Education 

Aggression Management Training 

Staff must hold valid Certificate in CPR/Moving and Handling Training in order to attend courses 

1 & 2. 

Managers will be sent the appropriate documentation and asked to confirm the above criteria for all 

nominated staff. 

Both the following courses are certified as levels of competence attained and not of attendance only. 

They require updating annually, refresher courses for Physical Intervention Training are held on a 

regular basis throughout the year. 

Staff who have gained certification on Course 1 will be required to attend a 2-Day Refresher Course 2, 

annually in order to be re-certified in competencies. 

FACILITATORS 

The Clinical Education & Development Team 

For further information please contact the Clinical Education & Development Team’s 

Clerical Support on Ext 2671 

View information about dates, venues, availability and to book a session 

Links to KSF Core 3 

38


Team Approach – Course 1 (Initial) 

DATE: Available on request TIME: 0915-1645 

DURATION 5 DAYS 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATORS 

To equip staff with the physical intervention skills and knowledge to enable them 

to manage incidents of violence, aggression and challenging behaviour 

All staff who may encounter increased levels of violence and aggression from 

patients/clients when fulfilling their daily duties. 

Staff must attend all five days due to assessment of competency skill level 

during training periods. 

 

 

 

 

 

 

 

 

Mandatory Conflict & Resolution Training Programme 

Risk Assessment Process 

Medical implication and restraint related asphyxia 

Management of incidents of violence and aggression so as to minimise risk 

of injury to people and damage to property. 

Disengage from a violent patient. 

Utilise teamwork approaches in managing more difficult situations. 

Be aware of legal/ethical issues involved in physical intervention on a 

patient/client. 

After care and awareness of documentation reporting procedure post 

incident. 






39


Team Approach – Course 2 (Refresher) 

AIM 

TARGET GROUP 

To equip staff with the physical intervention skills and knowledge to enable 

them to manage incidents of violence and aggression. 

All staff who may encounter increased levels of violence and aggression 

from patients/clients when fulfilling their daily duties. 

Staff must attend both days due to assessment of competency skill level 

during training periods. 

OUTCOMES 

 

 

 

 

 

 

 

Knowledge of conflict resolution model/use of force/risk assessment process 

Promoting safer therapeutic services 

Manage incidents of violence and aggression so as to minimise risk of injury 

to people and damage to property 

Breakaway from a violent patient. 

Utilise teamwork approaches in managing more difficult situations. 

Be aware of legal/ethical issues involved in restraining a patient/client. 

Aftercare and awareness of documentation reporting procedure post incident. 

STAFF MUST ATTEND ANNUALLY – DURATION 2 DAYS 

FACILITATORS 






40


Individual Safety Techniques – Course 3 

STAFF SHOULD ATTEND CONFLICT RESOLUTION TRAINING PRIOR TO ATTENDING THIS 

COURSE 

DATES: Available on Request TIME: Available on Request 

AIM 

TARGET GROUP 

To equip staff with physical intervention skills and knowledge to enable 

them to manage incidents of violence and aggression. 

All staff who may encounter violence and aggression from patients/ 

clients/public when fulfilling their daily duties. 

OUTCOMES 

 

 

 

 

 

 

 

Avoidance development 

Applying diffusion and distraction strategies 

Manage incidents of violence and aggression competently and safely 

Insight into body language as a tool 

Disengage from a physically violent person 

Be aware of legal issues and implications of managing violence 

Be aware of the documentation/reporting procedure post incident. 

STAFF MUST ATTEND YEARLY UPDATES TO REFRESH SKILLS 

FACILITATORS 






41

Clincial Programmes 

Arterial Blood Gas Sampling 

AIM 

TARGET GROUP 

OUTCOMES 

DURATION 

FACILITATOR 

To provide participants with the knowledge and skills to perform radial arterial 

blood gas sampling using the competency based framework with practical and 

theory training and the opportunity of develop skills. On successful completion 

of the course candidates will be prepared to gain clinical competence under 

supervision in the clinical area. 

 

 

 

 

Registered nurses, midwives, medical staff 

Prepare the patient, self and equipment for the procedure 

Identify the radial artery and perform the modified allens test providing a 

rationale 

Safely perform the procedure in line with infection control and health and 

safety guidelines 

Discuss aftercare and potential complications 

2 hours 

Respiratory Nurse Consultant/Clinical Education & Development Team 

For further information and bookings contact the Clinical Skills Centre Administrator on Ext 2671. All 

places must be booked via the applicant’s line manager. 


Relates to KSF Core 1, 2, 3, 5, 6, 7 / HWB 5/6/7/8 

Aseptic Technique 

AIM 

TARGET GROUP 

OUTCOMES 

DURATION 

To provide participants with the knowledge and skills to perform aseptic 

technique. Practical training in the skills of aseptic technique with the 

opportunity to develop skills and be assessed for the procedure using a 

competency based assessment tool, this is a very popular course in line with 

the Department of Health high impact interventions. This course is also 

offered as an update. 

 

 

 

All healthcare professionals/students who undertake clinical procedures 

Demonstrate the Ayliffe handwashing technique using the “glowbox” 

Prepare the patient, self and equipment for the procedure of aseptic 

technique 

Demonstrate the clinical competencies identified in the framework 

Full course 1 hour 30 minutes. Update 1 hour 

FACILITATORS 





Relates to KSF Core 1, 2, 3, 5, 6 / HWB 5/6/7 

42

Aspects of PEG Care / Nasogastric Tube Insertion 

AIM 

TARGET GROUP 

To provide participants with knowledge and skills to manage patients with PEG 

tubes and nasogastric tubes. 

Registered nurses/student nurses/medical students 

OUTCOMES 

 

 

 

 

Develop an understanding of anatomy involved 

Safely insert a nasogastric tube 

Safely administer medicines/flush via PEG tube 

Discuss dietician and pharmacy implications 

DURATION 

FACILITATORS 

3 hours 

PEG Nurse/Pharmacist/Dietician/Clinical Education and Development Team 




Relates to KSF Core 1, 2, 3, 5, 6 / HWB5/6/7/8 

Assessor & Mentor Updates 

AIM 

TARGET GROUP 

NMC mandatory requirement to update qualified mentors annually 

Registered Nurses and Midwives who are qualified mentors. Registered 

Nurses/Midwives without mentorship qualification but who support students 

also welcome 

OUTCOMES 

 

 

To understand the developmental framework of the NMC ‘Standards to 

support learning and assessment in practice’ (2006a) 

To enable NMC registered Mentors to maintain and enhance their level of 

competence by providing an opportunity for continuing professional 

development in relation to the Mentor role. 

DURATION 

FACILITATORS 

1 hour (plus 1 hour optional workshop) 





Relates to KSF Core 1,2,5,6 

43

Blood Glucose Monitoring 

AIM 

TARGET GROUP 

To provide the practitioner with the skills and knowledge to safely record a blood 

glucose measurement. 

Any health care professional required to undertake this skill as part of their role 

OUTCOMES 

 

 

 

Accurately perform blood glucose monitoring 

Discuss complications/troubleshooting 

Undertake competency assessment 

DURATION 

FACILITATORS 

1 hour 

Laboratory Medicine/Clinical Education and Development Team 





Blood Results and Interpretation 

AIM 

OUTCOMES 

TARGET GROUP 

DURATION 

FACILITATORS 

 

 

 

 

 

 

 

 

The learner will develop the knowledge and skills to safely interpret blood results 

Identify indications for taking blood samples 

Develop an understanding of the various profiles available 

Identify correct order of draw for samples 

Identity the various components of the haematological system 

Identify the various components of the full blood count and their normal 

values 

Demonstrate an understanding of the physiology of the liver and kidneys 

Identify the components of the biochemistry profile and their normal values 

Discuss the implications of the result 

Registered healthcare professionals, medical staff, midwives and medical 

students 

2 hours 





Relates to KSF Core 1 - 6 / HWB 5/6/7 

44

Blood Transfusion (Practical) 

AIM 

TARGET GROUP 

To provide participants with the practical skills to safely administer blood 

transfusions. (Mandatory NPSA requirement) 

Registered or student nurses/midwives or medical staff with the support of 

their line manager. Attendees must have attended mandatory blood 

transfusion training 

OUTCOMES 

 

 

 


Perform the procedure safely as per Trust guidelines, in line with infection 

control and health and safety guidelines 


DURATION 

FACILITATORS 

1½ hours 





Relates to KSF Core 1, 2, 3, 5, 6 / HWB 5/6/7/8 

45

Brief Intervention 

AIM 

TARGET GROUP 

Frontline staff confident to deliver Brief Intervention for smoking cessation to all 

patients who smoke 

All frontline staff 

OUTCOMES 

 

 

 

Demonstrate an understanding of smoking habit & addiction 

Discuss and deliver Brief Intervention 

Utilise updated Care Pathways 

DURATION 

FACILITATOR 

30 minutes 



places must be booked via the applicant’s line manager 


Relates to KSF Core 1- 6 / HWB 1/4/5/7 

46

Chest Auscultation 

AIM 

TARGET GROUP 

To enable participants to develop the knowledge and skills required to safely 

perform chest Auscultation with the opportunity to develop practical skills 

and be assessed on the procedure using a competency based framework 

Registered and student nurses, medical staff and physiotherapists with the 

support of their line manager 

OUTCOMES 

 

 

 

Demonstrate basic knowledge of the anatomy of physiology of the respiratory 

tract 

Identify and assess appropriate patients requiring chest auscultation 

Identify breath and added lung sounds 

DURATION 

FACILITATORS 

2½ hours 

Respiratory Specialist Physiotherapist/Clinical Education & Development Team 





47

Choosing Health 

AIM 

Frontline staff aware of the National Guidelines for obesity, alcohol and smoking, 

confident to deliver Brief Intervention and refer to services provided on a local 

level. 

TARGET GROUP 

All frontline staff 

OUTCOMES 

 

 

 

 

 

 

 

Discuss importance of promoting health and barriers to delivery 

Discuss relationship between poor health and lower socio-economic Groups 

Understand National Guidelines for obesity, alcohol and smoking 

Demonstrate an understanding of motivational communication and 

behavioural change 

Utilise updated Care Pathways 

Discuss and deliver Brief Intervention 

Opportunities for future learning 

DURATION 

FACILITATOR 

3 hours 



places must be booked via the applicant’s line manager 


Relates to KSF Core 1- 6/HWB1/4/5/7 

48

Development Programme 

AIM 

TARGET GROUP 

OUTCOMES 

DURATION 

FACILITATOR 

To update the practitioner with the theoretical and practical skills and knowledge 

required to manage actue patients 

Registered nurses who may have been redeployed, work permanent nights or 

recently returned to work following a long period of absence. Also suitable for 

flexibank staff or other staff who may not have had the opportunity to access 

training 

 

 

 

 

 

 

Develop skills and knowledge to undertake following procedures; 

catheterisation, venepuncture, cannulation, administration of injectable 

medicines, MS26 syringe driver, management of PEG tube, nasogastric tube 

insertion and blood transfusion 

Develop understanding of WUTH policies and procedures including discharge 

process, Mental Capacity Act, DNAR, Adult Protection and handling 

complaints 

Increased awareness of Infection Control, nutritional and palliative care 

guidelines. 

Discuss Post Registration Learning opportunities 

Demonstrate understanding of communication skills including use of WUTH 

documentation and team working 

Undertake simulated scenarios and discuss management of acutely ill 

patients 

6 full days (approximately 1 day per fortnight) 

Clinical Education & Development Team supported by a variety of specialist 

facilitators. 





49

ECG Recording 

AIM 

TARGET GROUP 

To enable the participant to safely perform the practical aspects of 12 lead 

Electrocariogram recording with the opportunity to develop practical skills and be 

assessed on the procedure using a competency based framework. 

Healthcare assistants, registered nurses, midwives and students 

OUTCOMES 

 

 

 

 


Identify the correct electrode placements 

Perform the procedure safely as per Trust guidelines, incorporating infection 

control and health and safety issues 


DURATION 

FACILITATORS 

1½ hours 





Relates to KSF Core 1 - 6 / HWB/2/5/6/7 

ECG Rhythm Recognition 

AIM 

TARGET GROUP 

To enable the participants to recognise the different rhythms which may be seen 

on the 12 lead ECG 

Registered Nurses/Midwives 

OUTCOMES 

 

 

 

 

 

Demonstrate an understanding of the normal P,Q,R,S,T waves 

Demonstrate an understanding of the timings of each part of the ECG 

Know and understand the six question approach to rhythm recognition 

Be able to apply the six questions to a variety of different rhythms 

Be able to give each rhythm a description 

DURATION 

FACILITATORS 

1½ hours 





Relates to KSF Core 1-5 / HWB2/5/6/7 

50

Emergency Response 

AIM 

TARGET GROUP 

OUTCOMES 

DURATION 

FACILITATORS 

To provide participants with the knowledge and skills to safely manage critically 

ill patients. Various scenarios including sepsis, hypovolaemia, anaphylaxsis and 

asthma. 

Registered Nurses and Midwives 

Participants will experience ‘real life’ scenario in simulated clinical environment. 

They will be able to reflect and observe a lecture relating to the management of 

the scenario they have undertaken. They will be given the opportunity to practice 

relevant clinical skills and will demonstrate an understanding of human factors in 

relation to health care. 

2 hours 





Relates to KSF Core1-6 / HWB2/5/6/7 

First Aid at Work 

Four day Health & Safety First Aid Course 

Two-day Health & Safety First Aid at Work Refresher Course 

(The above courses carry a Health & Safety Certificate valid for three years) 

1-day First Aid Course/Appointed Person’s Course 

(This course issues a Certificate of Attendance only and has no validation from the Health & 

Safety Executive. It is also NOT acceptable for NVQ Levels 2 & 3 Care Awards) 

FACILITATOR 

Steve Bell, Resuscitation Training Officer/FAW Instructor 

For further information contact Clinical Education & Development Team’s Clerical Support on 

Ext 2671 


51

Immunisations/Vaccinations 

AIM 

TARGET GROUP 

To enable the participant to safely prepare and administer 

immunisations/vaccinations, with the opportunity to develop practical skills and 

be assessed on the procedure using a competency based framework. To enable 

the individual to develop an understanding of anaphylaxis. 

Registered nurses, allied healthcare professionals, midwives, medical and 

nursing students with the support of their line manager 

OUTCOMES 

 

 

 

 

 


Discuss the indications/contraindications for vaccinations. 

Identify appropriate sites for these types of injections and the rationale for the 

choice 



Discuss aftercare and potential complications e.g. anaphylaxis 

DURATION 

FACILITATORS 

2 hours 





Relates to KSF Core 1 - 6 / HWB2/5/6/7 

52

Injectable Medicines 

AIM 

TARGET GROUP 

To enable the participant to develop the knowledge and skills to safely prepare 

and administer Intravenous Drugs with the opportunity to develop practical skills 

through scenario based skills stations and be assessed on the procedure using 

a competency based framework. 

Registered nurses, midwives with the support of their line manager. Medical 

staff and allied healthcare professionals 

OUTCOMES 

 

 

 

 

 

 

 

 

 

 

 

Discuss the various aspects of accountability and legal issues associated 

with IV drug administration 

Identify the principles of IV drug administration 

Demonstrate the ability to flush and maintain the patency of a cannula 

Safely change and prime an IV administration set 

Demonstrate how to set up and operate infusion pumps/drivers 

Discuss the principles of asepsis, including complications 

Identify methods of administering IV drugs 

Discuss the presentation of drugs including reconstitution and dilution 

Safely perform IV drug administration as outlined in the competency 

framework 

Identify complications of administering IV drugs 

Forum to discuss NPSA Alerts 

DURATION 

FACILITATORS 

1 day 

Pharmacist/Clinical Education & Development Team 





53

Intravenous Cannulation 

AIM 

TARGET GROUP 

OUTCOMES 

DURATION 

FACILITATORS 

To provide participants with practical skills to safely perform Intravenous 

Cannulation 

Registered healthcare professionals, midwives with the support of their line 

managers 

 

 

 

 

Discuss the indications for the procedure 


Perform the procedure safely as per Wirral Intravenous Access Group 

(WIVAG) guidelines, in line with infection control and health and safety 

guidelines 


2½ hours 

Update 1½ hours 





Relates to KSF Core 1 - 6 / HWB 5/6/7/8 

Management of Atrial Fibrillation 

AIM 

TARGET GROUP 

To provide participants with knowledge relating to patients with atrial fibrillation. 

Registered nurses/student nurses/medical students 

OUTCOMES 

 

 

 

 

Develop an understanding of pathophysiology 

Discuss treatment options and identify complications 

Develop understanding of oral anticoagulant therapy 

Perform apical-radial pulse 

DURATION 

FACILITATORS 

1½ hours 

Atrial Fibrillation Specialist Nurse/Clinical Education & Development Team 





54

Management of Tracheostomy Tubes 

AIM 

TARGET GROUP 

To provide the practitioner with the theoretical and practical knowledge to safely 

manage patients with tracheostomy tubes 

Registered nurses/student nurses 

OUTCOMES 

 

 

 

Develop understanding of anatomy and equipment involved 

Discuss indications and complications 

Show an awareness of the technique for changing the tracheostomy tubes 

DURATION 

FACILITATOR 

1½ hours 

ENT Specialist Nurse 





Medical Equipment Training (Key Trainers) 

AIM 

To enable the participant to develop the knowledge and skills to safely 

disseminate the training for mandatory medical equipment in the clinical area, 

including being able to assess the competencies related to the set up, operation 

and monitoring of key pieces of medical equipment 

TARGET GROUP Registered nurses, midwives, medical staff and allied healthcare professionals 

with the support of their line manager 

OUTCOMES 

Demonstrate the ability to perform pre-operational safety check on the 

identified equipment 

Demonstrate the ability to operate the identified equipment 

Discuss the alarm functions/modes relating to the identified equipment 

Identify care and maintenance and decontamination related to the use of the 

equipment 

Demonstrate the ability to assess competencies related to all of the above 

outcomes 

DURATION 

FACILITATORS 

1 day 

EBME Technician / Clinical Educational & Development Team / Company Reps 




Relates to KSF Core 1 - 6 / HWB 5/6/7/10 

55

Medical Staff Training 

AIM 

To enable the Foundation year doctors to develop the knowledge and skills 

required to safety perform key skills in accordance with the Foundation year 

doctors clinical skills programme, with the opportunity to develop practical skills 

and be assessed on the procedure using a competency based framework. 

TARGET GROUP Foundation year doctors (F1 and F2) 

TOPICS 

Central line catheter insertion, lumbar puncture, pleural aspiration, suturing, joint 

aspiration, IV cannulation, Venepuncture, male catheterisation, injection 

technique. 

OUTCOMES 

 

 

 

 

 

 

Demonstrates understanding of indications, relevant anatomy and technique 

of procedure 

Demonstrates appropriate preparation pre-procedure 

Identifies appropriate use of analgesia or sedation 

Performs procedure in line with Trust guidelines, showing an awareness of 

health and safety and infection control issues 

Identify the patients objective signs which should be monitored throughout 

the procedure 

Identify problems and possible contraindications of the procedures 

DURATION 

FACILITATORS 

1 day for all subjects at selected dates throughout the year (to be advised) 

Clinical tutors and Clinical Education & Development Team 



Medical Student Training 

AIM 

TARGET GROUP 

TOPICS 

OUTCOMES 

FACILITATORS 

To enable all medical students on placement in Wirral University Teaching 

Hospital to develop knowledge and skills required to safely perform key 

procedures under supervision 

2 nd Year/4 th Year/5 th Year Medical Students on selected dates throughout the year 

Venepuncture, intravenous cannulation, male and female catheterisation, 

handwashing, urinalysis, blood pressure recording and ECG recording 

Demonstrate understanding of indications, relevant anatomy and technique 

of procedure 

Demonstrate appropriate preparation procedure 

Perform procedure in line with Trust guidelines 

Show an awareness of health & safety and infection control issues 

Identify problems and possible contraindications of the procedures 

Discuss appropriate care following procedure 




56

MS26 Syringe Driver Training and Palliative Care Guidelines 

AIM 

TARGET GROUP 

To enable the participant to develop the knowledge and skills to disseminate the 

training for the MS26 Syringe Driver at ward level. The course covers the preuse 

inspections, safety checks, how to set up and monitor the driver. 

Registered nurses, midwives with the support of their line manager 

OUTCOMES 

 

 

 

 

 

 

 

 

Demonstrate the ability to perform pre-operational safety checks on the driver 

Demonstrate the ability to load the MS26 syringe 

Demonstrate the ability to operate the MS26 syringe 

Discuss the alarm functions on the driver 

Demonstrate how to monitor the syringe driver 

Identify care and maintenance related to the use of the pump 

Demonstrate understanding of competency framework 

Discuss palliative care guidelines 

DURATION 

FACILITATOR 

3 hours 

Clinical Education & Development Team / Palliative Care Team 




Relates to KSF Core 1 – 6 / EF1 / HWB 6/7 

57

Newly Qualified Programme (Skills Week) 

AIM 

TARGET GROUP 

To provide the newly qualified nurse with the theoretical and practical skills 

required to ensure a smooth transition from student nurse to qualified 

practitioner 

Newly qualified nurses 

OUTCOMES 

 

 

 

 

 

 

Develop skills and knowledge to undertake the following procedures: 

venepuncture, catheterisation, ECG recording, syringe driver, blood 

transfusion, blood glucose monitoring and sub-altaneous infusions 

Demonstrate an understanding of Infection Control and Individual Safety 

Techniques to promote health and safety for themselves, other staff and 

patients 

Develop understanding of WUTH policies including Infection Control and 

Discharge Process 

Show an awareness of Post-Registration learning opportunities 

Develop skills in order to manage acutely ill patients including MEWS score, 

communication and team working skills, management of septic patient and 

management of patients with Atrial Fibrillation 

Undertake an Individual Safety Technique (IST) Course to give staff the 

practical skills to break away form a physical assault. 

DURATION 

FACILITATORS 

5 days 

Clinical Education & Development Team supported by a variety of specialist 

facilitators. 





58

Simulation Course 

AIM 

COURSES 

To enable the participant to develop the knowledge and skills in relation to 

technical ability, effective communication, team building, patient centred care, 

crisis avoidance and management. 

Available on request 

TOPICS 

 

 

 

 

 

Ward based acute scenarios, anaphylaxis management 

Adverse drug incident management 

Utilising the MEWS system, 

Non-invasive ventilation in the ward setting (children and adults) 

Advanced airway training. 

For further information and bookings contact the Clinical Skills Centre Administrator on Ext 2671. 

Relates to KSF Core 1-6 / HWB2/5/6/7 

59

Subcutaneous Infusions 

AIM 

TARGET GROUP 

To enable the participant to safely administer subcutaneous infusions with the 

opportunity to develop practical skills and be assessed on the procedure using a 

competency based framework. 

Registered nurses and midwives with the support of their line manager 

OUTCOMES 

 

 

 

 

Prepare the patient, self and equipment 

Discuss the implications for cannula choice 


control and health and safety guidelines 


DURATION 

FACILITATORS 

2½ hours 





Relates to KSF Core 1 - 6 / HWB5/6/7 

60

Urethral Catheterisation (Male or Female) 

AIM 

TARGET GROUP 

To enable the participant to develop the knowledge and skills required to safely 

perform urethra catheterisation with the opportunity to develop practical skills on 

training manikins and be assessed on the procedure using a competency based 

framework 

Healthcare professionals required to undertake this skill in the clinical area with 

the support of their line manager 

OUTCOMES 

 

 

 

 


Discuss the implications for urethral catheterisation 




DURATION 

FACILITATORS 

2½ hours 

Advanced Urology Nurse Practitioners and Clinical Education & Development 

Team 




Relates to KSF Core 1 - 6 / HWB5/6/ 7 

61

Venepuncture 

AIM 

TARGET GROUP 

To provide the participants with the knowledge and skills to safely perform the 

procedure of venepuncture, with the opportunity to practice on training arms 

Healthcare professionals, midwives who are required to undertake venepuncture 

as part of their role. Minimum requirement of NVQ Level 3. 

OUTCOMES 

 

 

 

 

 

Discuss the indications for venepuncture 

Identify suitable veins for venepuncture 

Select appropriate equipment 

Perform the procedure as outlined in the competency framework 

Discuss health, safety and infection control issues 

DURATION 

FACILITATORS 

2½ hours 

Update 1½ hours 

Clinical Educational & Development Team 




Relates to KSF Core 1 - 6 / HWB5/6/ 7/8 

62

Venepuncture Update 

AIM 

TARGET GROUP 

To provide the practitioner with the opportunity to update above skills in a safe 

environment. It is also a mandatory requirement that staff undertaking 

venepuncture attend an update every 3 years 

Any Health Care professionals required to undertake the above skills as part of 

their role 

OUTCOMES 

 

 


Demonstrate the clinical competency required for the procedure 

DURATION 

FACILITATOR 

1 hour 

Clinical Education and Development Team 





63

Resuscitation Training 

Advanced Life Support Course 

(Accredited to the Resuscitation Council UK) 

DATES To be advised DURATION: 2 Days 

VENUE 

AIM 

TARGET GROUP 

PRE-COURSE 

PREPARATION 

OUTCOMES 

FACILITATORS 

Education Centre, Arrowe Park Hospital 

The ALS course is designed to prepare senior members of the multi-disciplinary 

team to manage peri-arrest situations and to treat the patient until transfer to a 

critical care area. The complexity and management of cardiac arrest 

emergencies, including decision making and effective communication with the 

team and patients relatives is included. 

Healthcare professionals who would be expected to apply the skills taught as 

part of their clinical duties or teach them on a regular basis. Eg doctors and 

nurses working in A & E, CCU, ICU, HDU, Operating Theatres, Medical 

Admissions Unit / Medical Emergency Team and paramedics. All applicants 

should hold a current clinical appointment and professional healthcare 

qualification. 

The course is run over two days and consists of practical skill stations, 

workshops and assessments. A course manual is sent one month prior to 

course date and the candidate is strongly advised to study this thoroughly before 

the course. 

To understand: 

Advanced Life Support in perspective 

Causes and prevention of cardiac arrest 

Acute coronary syndromes 

ALS Universal algorithm 

Post resuscitation care 

Airway management 

Monitoring, Rhythm recognition, 12-lead ECG 

Defibrillation (paddles and hands free adhesive pads) 

Tachycardias and bradycardias 

Blood gases 

Cardiac arrest management (CAS TEACH) 

Cardiac arrest in special circumstances (pregnancy, poisoning, asthma, 

anaphylaxis, electrolytes, hypovolaemia) 

Ethics / legal aspects / DNR 


For further information and cost please contact the Clinical Education & Development Team’s 


64

Automatic External Defibrillation Course 

AIM 

TARGET GROUP 

To train members of staff in the safe use of the Automatic External Defibrillator 

(AED) in the emergency of a collapsed person 

Automatic External Defibrillation Training is available to all staff at Wirral 

University Teaching Hospital NHS Foundation Trust who have an AED in their 

place of work. Attendance on the AED course has to be confirmed by the 

Ward/Department Manager. 

OUTCOMES 

 

 

 

 

 

 

 

Support staff during/post Cardiac arrest 

Approach a collapsed patient/person safely 

Know how/when to summon assistance 

Recognise/manage a Cardiorespiratory Arrest 

Perform Basic CPR proficiently 

To use the Automatic External Defibrillator competently and safely 

Handover of patient to the cardiac arrest team 

DURATION 1 day - 0915 - 1645 

Recall Session – The Resuscitation Department recommends that staff attend 

annually 

Candidates will be formally assessed in Basic Life Support and the use of an 

AED and a Certificate is issued that is valid for 12 months. 

FACILITATOR 


For further information contact the Clinical Education & Development Team’s Clerical Support on 

Ext 2671 

NB 

This session CANNOT be booked via the mandatory training booking process. Please contact 

Ext 2671 for bookings 


65

Immediate Life Support (ILS) Course 


DATES To be advised DURATION: 1 DAY - 0900 – 1700 

VENUE 

AIM 

TARGET GROUP 

PRE-COURSE 

PREPARATION 

OUTCOMES 

FACILITATORS 

Resuscitation Training Room, Arrowe Park Hospital 

To train healthcare personnel in Basic Life Support (BLS), simple airway 

management and safe defibrillation (AED) enabling them to manage patients in 

cardiac arrest until arrival of a cardiac arrest team and to participate as members 

of that team. 

Healthcare personnel 

The course is run over 1-day and consists of lectures, practical skill stations and 

scenario training. 

The manual is forwarded two weeks prior to the start of the course and the 

candidate is advised to study this thoroughly. 

Assessment on the course is continuous in nature. 


 

 

 

 

 

 

 

Basic Life Support 

Basic airway management 

Cardiac arrest arrhythmia 

Defibrillation/AED 

ALS Universal Algorithms 

Drug delivery 

Drugs 



Ext 2671 

Note: There is a charge for this course for both internal and External candidates. For 

further information please contact Ext 2671 


66

Immediate Life Support (ILS) Re-certification Course 


DATES To be advised DURATION: 0900 – 1300 or 1300 - 17000 

VENUE 

AIM 

TARGET GROUP 

PRE-COURSE 

PREPARATION 

OUTCOMES 

FACILITATORS 

Resuscitation Training Room, Arrowe Park Hospital 

To train healthcare personnel in Basic Life Support (BLS), simple airway 

management and safe defibrillation (AED) enabling them to manage patients in 

cardiac arrest until arrival of a cardiac arrest team and to participate as members 

of that team. 


The course is run over half a day and consists of lectures, practical skill stations 

and scenario training. 

The candidate will already have a course manual from their original full day ILS 

course and they are advised to study this thoroughly. 

Assessment on the course is continuous in nature. 


 

 

 

 

 

 

 

Basic Life Support 

Basic airway management 

Cardiac arrest arrhythmia 

Defibrillation/AED 

ALS Universal Algorithms 

Drug delivery 

Drugs 



Ext 2671 

Note: There is no charge for this course for internal staff who have already undertaken the 

1-day ILS Course. However, there is a charge for External staff. For further 

information please contact Ext 2671. 


67

Midwives Resuscitation Training 

Basic Life Support / Newborn and Infant Resuscitation 

AIM 

TARGET GROUP 

To equip staff with the knowledge and specific CPR skills required in relation to 

their individual area of work, ensuring that they are both proficient and confident 

in performing Cardio-Pulmonary Resuscitation, which meets the Resuscitation 

Council (UK) guidelines. 

Basic, Advanced and Newborn resuscitation is suitable for all midwives, 

advanced midwifery co-ordinators and advanced midwifery practitioners 

employed by Wirral University Teaching Hospital NHS Foundation Trust. - refer 

to CPR Policy for further information on provision of mandatory training 

OUTCOMES 

(Basic) 

(Advanced) 

(Newborn/Infant) 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Approach a collapsed patient/person safely 

Know how/when to summon assistance/Cardiac Arrest Number 

Recognise/manage a Respiratory Arrest/Airway 

Recognise/manage a Cardiac Arrest/Airway 

Perform Basic CPR proficiently 

Know/Implement (if specific to Clinical Area) the Advanced Life Support 

Algorithms 


Awareness of Defibrillator safety 

Awareness/competence in use of Automatic External Defibrillator (if 

appropriate) 

Know how to manage a cardiac arrest in a pregnant woman 


Know how/when to summon assistance/cardiac arrest number 

Know/implement the Newborn Life Support algorithm 

Know how/when to summon assistance/cardiac arrest number 

Know/implement the Basic CPR for an infant (to include choking) 

ALL STAFF WHO ATTEND CPR TRAINING WILL BE FORMALLY ASSESSED IN BASIC CPR 

DURATION Initial Session - 3 hours 

Recall Session - 3 hours 

FACILITATOR 



Ext 2671 

NB 

This session CANNOT be booked via the mandatory training process. Please contact 

Ext 2671 for bookings 


68

Paediatric Life Support 

(Accredited to the Advanced Life Support Group – ALSG) 

DATES To be advised DURATION: 1 day - 0815 -1815 

VENUE 

AIM 

TARGET GROUP 

PRE-COURSE 

PREPARATION 

OUTCOMES: 

FACILITATOR 

Education Centre, Arrowe Park Hospital 

To provide healthcare personnel with the knowledge and skills in Advanced 

Paediatric Life Support. The structured approach to assessing and treating the 

seriously ill or injured child, basic airway management, intraoesseous infusion 

and defibrillation familiarisation. This course will enable the healthcare 

professional to treat a child until the arrival of the advanced paediatric 

emergency team. 


The course is run over 1 day and consists of lectures, practical skill stations 

workshops and scenario training. Precourse preparation is undertaken via a 

Virtual Learning Website and access is given 4 weeks prior to the start of the 

course. Candidates are advised to study this thoroughly. Assessment on the 

course is continuous throughout the day with an Airway, Breathing and 

Circulation Test at the end of the day. 


 

 

 

 

 

 

Paediatric Basic Life Support 

Paediatric Basic airway Management 

Cardiac Arrest Rhythm Recognition and Defibrillation familiarisation 

Intraoesseous Infusion 

The structured approach to the ill child 

The structured approach to the seriously injured child 


For further information and cost please contact the Clinical Education & Development Team’s 



69

SECTION 5 

LEADERSHIP 

& 

MANAGEMENT 

70

Leadership & Management 

Agenda For Change – Job Matching Training 

AIM 

TARGET GROUP 

OUTCOMES 

To enable participants to effectively match job descriptions to an appropriate 

Agenda for Change pay band. 

Managers and staff side representatives 

The individual 

will have an understanding of the history of NHS pay scheme and how it 

applies to day 

will be able to identify the factors and their complexities to be observed in a 

job description 

will be able to match job descriptions against National Job Profiles. 

will be able to participate on the Trust’s Job Matching Panels. 

NB There are limited places for this programme and the applicants must be supported by their 

line manager. 

FACILITATORS 

Karen Hughes and Jeanette Berry 

Apply on-line at: 


71

Assertive Techniques 

(Behaviour Awareness) 

AIM 

TARGET GROUP 

This is a 1-day programme that aims to create awareness about individual 

behavioural styles and encourage staff to use the skills associated with Assertive 

Techniques to enhance communication with others. 

Those who feel they would benefit from becoming more assertive 

OUTCOMES 

 

 

 

 

To increase self-awareness 

To understand the meaning of assertive, aggressive and submissive 

behaviour 

Practice assertive techniques 

To feel more confident in their interactions/communication with others 

FACILITATOR 

Sharon Landrum & Paul Smyth, Senior Learning & Development Officers 

For further information contact Sharon Landrum Ext 5024 or Paul Smyth Ext. 5025 



Links to KSF Core 1 / Core 2 

72

Attendance Capability 

DURATION 

AIM 

TARGET GROUP 

Half-day session 

To give an overview of the early stages of sickness absence management and 

practical experience of its implementation. 

All managers/supervisors and team leaders with responsibility for return to work 

interviews and the implementation of the attendance management procedure. 

OUTCOMES 

 

 

 

To gain an understanding of the importance of attendance capability 

To understand the WUTH Attendance Capability Policy 

To gain experience in understanding back to work interviews, sickness 

counselling and first letters. 

FACILITATORS 

Members of HR Team 

For further information please contact Vicky Poole, Principal HR Manager on Ext 2248 

Apply on-line: 


Links to KSF G6 

73

Basic Counselling 

DURATION 

AIM 

TARGET GROUP 

One Day Course 

The Basic Counselling Workshop teaches staff listening and communication 

skills which will help them within their roles. 

Staff who are interested in improving listening and communication skills and 

learning how to increase self awareness. 

OUTCOMES 

 

 

 

 

 

 

 

 

Improve Listening skills 

How to communicate more effectively 

How not to take on other peoples problem whilst still being able to help. 

How to gain a greater understanding of Basic Counselling skills 

How to put those skills into action within our daily lives 

Understanding the use of body language and it's importance to others 

How to become more aware of our needs and the needs of others 

The uses and limitations of counselling 

For further information please contact Leadership & Development Ext. 5027 

74

Business Case Training 

DURATION 

AIM 

TARGET GROUP 

Half-day 

This is a half-day programme to introduce staff to the principles of writing a 

Business Case. 

Any staff member involved in writing Business Cases 

OUTCOMES 

 

 

 

 

To gain an overview of NHS funding 

To understand the difference between Revenue and Capital budgets 

To understand the elements of a Capital Business Case 

To understand the elements of Revenue Business Plans / Cases 

FACILITATORS 

Finance Department staff 

For further information please contact Leadership & Development Ext. 5027 

75

Change Management For Managers 

DURATION 

AIM 

TARGET GROUP 

OUTCOMES 

1 day 

To introduce managers to a range of tools and techniques that will support the 

effective implementation of change set within an organisational context. 

All managers who will be implementing change within their dept/division over the 

next 12 months. 

By the end of the programme participants will: 

 

 

 

 

 

Understand the key organisation drivers that underpin the need for 

organisational change 

Understand the rules of engagement 

Be able to assess department / divisional readiness for change 

Be able to identify the key actions for implementing change through the 

application of change management tools and techniques 

Understand the mechanisms to review and monitor the implementation of 

change. 



76

Coaching & Mentorship 

DURATION 

AIM 

TARGET GROUP 

1 day 

To develop a culture of supported work based learning to maximise individual 

potential and effective performance through the use of coaching and mentoring. 

All staff who have responsibility for staff development and mentoring 

OUTCOMES 

 

 

 

 

 

To understand the coaching and mentoring process and ethos within Wirral 

University Teaching Hospital NHS Foundation Trust 

Develop and enhance the skills for coaching and mentoring 

To understand the process of coaching and mentoring 

To understand the assessment process for identifying if a staff member 

requires a coach or a mentor 

Practice the skills required for coaching and mentoring 

FACILITATORS 

Paul Smyth, Senior Learning & Development Officer 

For further information ring Paul Ext 5025 



Links to KSF Core 1, 2, 5, G1, G6 

77

Core HR Skills Programme 

This is a 3 day programme over 2 months to support line managers and supervisors in Human 

Resource Practice. Attendance is mandatory at all sessions, plus satisfactory completion of 

coursework. 

AIM 

TARGET GROUP 

KEY CONTENT: 

To assist the manager in gaining a broader understanding of the Trust’s need to 

deliver consistent policy and procedural practice, set against the Human 

Resource Agendas 

All staff with either management or supervisory responsibility will need to 

undertake this critical development. The programme is also open to Trade 

Union representatives. 

 

 

 

Healthy Working 

Performance management 

Relationship management 

Participants are assessed through case studies, questionnaires and key questions. 

The programme is accredited and delivered by the Manchester College for Wirral University Teaching 

Hospital NHS Foundation Trust in partnership with Trade Unions. 

For further information ring Sharon Landrum Ext 5024 Senior Learning & Development Officer 



Links to KSF Core 1 / G6 

78

CV and Interview Preparation 

DURATION 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR 

Half-day 

Applying successfully for a job is a skill that can be developed. This 

programme aims to increase the job finding skills of anyone who may 

wish to apply for jobs in the future. 

Those who feel their job finding abilities could be improved, or who 

perhaps have not had recent experience of applying for posts. 

 

 

 

 

Improved ability to sell yourself using a Curriculum Vitae. 

Greater awareness of what recruiters look for in a candidate. 

Awareness of strategies than can be used to get the job you want. 

Improved interview techniques. 

Vicky Poole, Principal HR Manager 

For further information on this programme please contact Vicky on Ext 2248. 




79

Institute For Leadership & Management (ILM) Level 2 

(Award in Team Leading) 

DURATION 

VENUE 

AIM 

TARGET GROUP 

9 weeks (3 hours per week – Evenings 6pm – 9pm) including a short induction 

session. 

Wirral Metropolitan College (Conway Park) 

To give practising or aspiring Team Leaders a foundation for their formal 

development in this role. The programme enables participants to gain the basic 

knowledge and skills required of the Team Leader 

Practising or aspiring Team Leaders 

OUTCOMES 

 

 

 

Develop yourself as a Team Leader 

Planning and monitoring the teams work 

Motivating the work team to perform 

Course provided by Wirral Metropolitan College for Wirral University Teaching Hospital NHS 

Foundation Trust staff. 

Staff in bands 1 - 4 may be eligible for funding towards this programme. 

For further information please contact Dawn Tunnicliffe, Learning and Development Officer on ext 4323 



Links to KSF Core 1 / Core 3 / G6 

80

Institute For Leadership & Management (ILM) Level 3 

(Award in First Line Management) 

DURATION 

VENUE 

AIM 

TARGET GROUP 

10 days (Wednesdays) over 4½ months 

Leadership & Development Centre 

The programme introduces participants to the knowledge, skills and attitude 

required of the First Line Manager and gives an insight into how the Trust is 

managed. 

Staff who are First Line Managers or who are likely to become First Line 

Managers within the next 12 months 

OUTCOMES 

 

 

 

 

 

 

 

 

 

 

To understand the role of the First Line Manager 

How to lead, build the team and manage performance 

How to problem solve and plan for change 

To understand how to resolve conflict 

To create awareness of coaching and mentorship 

To understand Health & Safety and Risk Management 

To be financially aware 

To be able to identify personal development needs 

How to communicate effectively with the team and within the organisation 

To be able to influence and negotiate 

FACILITATORS 

Paul Smyth, Senior Learning & Development Officer and members of WUTH 

staff 

For further information Paul Smyth Ext 5025 or apply on line at: 


Links to KSF Core 1 / Core / G4 / G6 

81

Knowledge and Skills Framework (KSF) & Reviewer Skills 

Training 

AIM 

TARGET GROUP 

This 1-day programme is to enable managers who review (appraise) staff to 

understand the Knowledge & Skills Framework and how it is used to support 

Personal Development, Career Development and Service Development and to 

enable them to review staff against their KSF post outline 

All managers who review staff who have not previously attended 

OUTCOMES 

 

 

 

 

 

 

 

 

To understand structure and design of the KSF 

How the NHS Knowledge & Skills Framework supports PDP’s, Career 

Development and Service Development 

How to develop a Knowledge & Skills Framework outline that supports a job 

description 

To gain an understanding of the Individual Review & Payband Gateway 

Management Policies 

To understand how to use Review documentation 

To consider good and bad practice of individual reviews 

To understand the requirements of a successful Individual Review system 

To understand the link between the Individual Review and KSF pay/ 

gateways 

FACILITATORS 

Members of the Leadership & Development Centre Team 

For further information ring Sharon Landrum Ext 5024 or Paul Smyth Ext 5025, Senior Learning & 

Development Officers. 



Links to KSF Core 1 / Core 2 / G5 / G6 

82

Knowledge and Skills Framework (KSF) & Reviewer Skills 

Update Session 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATORS 

This 2 hour session is to build on the skills and knowledge already acquired 

through experience of conducting individual reviews and to examine further any 

areas of concern. 

This session is intended to further support those managers who have already 

attended KSF & Reviewer Skills Training for Managers and who require 

additional / refresher information 

 

 

 

 

To understand the impact of KSF on the review process 

To be up to date with the latest support and guidance documentation and 

policies 

To gain further understanding of the documentation / evidence required to 

support the review process. 

Additional support with development of KSF Outlines if required. 

Sharon Landrum & Paul Smyth, Senior Learning & Development Officers 

For further information ring Sharon Ext 5024 or Paul Ext 5025. 



Links to KSF Core 1 / Core 2 / G5 / G6 

83

Leading Empowered Organisations (LEO) 

AIM 

TARGET GROUP 

OUTCOMES 

The 3-day LEO programme aims to address new ways of working for front-line 

leaders and managers to meet the needs of service users. The programme 

supports the requirement of a new style of leadership that is focussed on clarity 

of responsibility, clearly defined standards and an environment that supports 

challenge, growth, development and improvement. 

LEO is one of the initiatives that focuses on leadership development at ward 

level supported by management assessment centre, Developmental 

programmes and coaching. 

Lead Nurses, Modern Matrons and Clinical Managers 

By the end of the programme, participants will be equipped to: 

Clarify and negotiate the authority they have to ensure improvements in 

management practice and the working environment in the clinical setting 

Influence changes in front-line services to introduce new, innovative practice 

with confidence and enthusiasm 

Improve relationship management 

Create personal develop plans related to their role as clinical leaders 

NB 

There are limited places available for this programme and applicants must be nominated 

via their manager 

FACILITATORS 

Paul Smyth, Jeanette Berry, Tracey Lewis & Catherine McKeown 

For further information ring Paul Smyth Ext 5025, Senior Learning & Development Officer. 



Links to KSF Core 4 / G6 and relevant specific dimensions 

84

Managing Conflict 

DURATION 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR 

Half-day 

To give staff an overview of what causes conflict amongst staff in the workplace 

and techniques and policies to be used to deal with it. 

Any managers, supervisors or team leaders who deal with staff and need 

knowledge of Trust policies to manage conflict 

 

 

 

To understand the theories behind the conflict and its management 

To understand Trust policies which may relate to conflict ie. Grievance, 

Disciplinary, Bullying and Harassment 

To develop techniques to deal with conflict in the workplace 

Member of the HR Team 

For further information please contact Vicky Poole, Principal HR Manager on Ex 2248 




85

Pre-retirement Course 

AIM 

TARGET GROUP 

This is a 2-day course designed to help prepare staff for retirement and 

understand the changes to lifestyle and how to manage them. 

Those members of staff who are soon to retire from the Health Service. 

OUTCOMES 

 

 

 

 

To provide financial information on, NHS Pension, State Pension and 

benefits, income, investments, equity release 

To increase awareness of health, mind, body and spirit 

To understand the legal aspects of Power of Attorney, wills and probate 

To understand what opportunities for work are available after retirement 

FACILITATORS 

Age Concern 

For further information ring Dawn Tunnicliffe, Learning & Development Officer, Ext 4323 



86

Project Management 

AIM 

TARGET GROUP 

This is a half-day programme to introduce staff to the principles of project 

management. This programme will introduce participants to the tools, techniques 

and processes to manage projects effectively 

Any staff member involved in undertaking projects who have no formal 

qualifications in project management 

OUTCOMES 

 

 

 

 

 

 

Understand what project management is 

How to plan the project - time, team, activities, resources, and finances 

How to communicate the project plan to team. 

Agree and delegate project actions. 

Understand the importance of managing, motivating, informing and inspiring 

the project team. 

Understand the process for measuring success 

FACILITATORS 

Sharon Landrum and Paul Smyth, Senior Learning & Development Officers 

For further information ring Sharon Ext 5024 or Paul Ext 5025. 




87

Relaxation - Meditation 

Weekly Lunchtime Sessions 

VENUES: To be advised TIMES: 12.15 to 1.45 and 1.15 to 1.45 

To meet the needs of staff sessions are held Thursday lunchtime APH and Tuesdays at CBH 

Sean is a fully qualified and accredited psychotherapist practising in the Occupational Health 

Department at Arrowe Park Hospital. He has over thirty years experience of working with 

organisations, businesses and staff groups. He has a particular interest in issues of stress and 

wellbeing and promotes the concept that, when our individual needs are met, we have minimal stress 

and maximal wellbeing. He spent ten years as a brother in and Ayurvedic community where he was 

trained a teacher of Hatha Yoga and Raja Yoga – meditation/visualisation/relaxation/breath control. 

Learn to relax and de-stress 

The session is open to all NHS staff and is free of charge. Each session lasts for half an hour. No 

previous experience is necessary. The sessions are ongoing but each one is individual so that staff can 

attend as and when they are able to. Books and CDs are available. 

Relaxation reduces tension and the effects of stress. It is highly effective with all forms of panic and 

anxiety, lowers respiration, heart rate and blood pressure, improves mental awareness and efficiency 

and helps us to think more clearly. It creates deeper and more restful sleep, allows us to control 

emotional outbursts and anger and increases our sense of wellbeing. Relaxation will also help to 

alleviate conditions such as asthma, eczema, and irritable bowel, tension headaches and helps us cope 

with emotional disease due to loss and bereavement. 

Further information contact: Elaine Boyd Ext 8125 or 

Sean Orford: Email sean.orford@nhs.net or sean.orford@virgin.net Mobile: 0781 701 7297 

Web: www.seanorford.net 

88

Resilience Training for Managers 

Commencing September 2011 

Resilience Training has been identified as one of the key training priorities for Wirral University 

Teaching Hospital NHS Foundation Trust for the next three years. Delivery of the programme supports 

the Trust’s Health and Wellbeing Strategy, Workforce Strategy and Excellence Nursing Workforce key 

objectives. Following a successful pilot completed in July 2011, the programme will now be rolled out 

over a 3 year period. 

Aim of the Programme 

This half day Resilience Training programme is designed to support managers in understanding how 

resilient they are to challenge and change and the impact of their behaviours. The priority for the 

programme in Year 1 is Ward Managers and Deputy Ward managers and Matrons. 

Learning Outcomes 

By the end of the half day workshop, participants will understand : 

- How they can learn from situations where their resilience has been challenged 

- Their own resilience capacity and development areas 

- A range of tools and techniques for building personal resilience 

- The impact of resilient thinking 

- The impact of positive thinking 

- How to re-frame their thinking 

- Methods for working smarter 

Target Group 

Year 1 Ward & Deputy Ward Managers and Matrons 

Clinical Divisions 

Year 2 

All Divisional Managers 

Diagnostics (Band 6 and above) 

Corporate (Band 6 and above) 

Year 3 

All other department managers/team leaders (Band 6 and 

above) 

Timescale 

One programme per 

month 

Sept - 2011 - July 2012 

Sept 2012 - July 2013 

Sept 2013 - July 2014 

Course Places/Venue 

Number of places per programme 20. The programme will be held in Leadership and development 

Centre, CBH or Education Centre, APH 

89

Resilience Training for Managers 

Facilitators 

Cathy McKeown 

Tracey Lewis 

Lawrence Osgood 

Rebecca Thompson 

Paul Smyth 

Karen Griffiths 

PODM, Development, HROD 

PODM, Clinical Excellence, HROD 

PODM, Performance, HROD 

Senior HR Manager, HROD 

Senior Learning and Development Officer, HROD 

Medical Education and Centre Manager, HROD 

i-resilience Pre-course Self-Assessment 

As a requirement of the training we will provide Robertson and Cooper your name and email 

address to allow them to send you a link for the self-assessment which you should complete 

before attending. Your confidential i-resilience report will be issued during the training session. 

You must book on a minimum of 7-days prior to the course starting to allow this 

process to be completed. 



90

Reviewee Preparation 

DURATION 

AIM 

TARGET GROUP 

2 hours 

To give an overview of the Individual Review and Personal Development 

Planning process, the link with the Knowledge & Skills Framework, Personal 

Portfolios and evidence. 

This session is designed for all staff preparing for their own review 

OUTCOMES 

 

 

 

 

Staff will understand the Individual Process and how it links with the KSF 

Awareness of individual’s and manager’s responsibilities within the process 

Awareness of how to prepare Portfolios in preparation for their review 

An understanding of Individual Review Documentation/Portfolio 

FACILITATORS 

Leadership & Development Centre Team 

For further information ring Dawn Tunnicliffe, Learning and Development Officer on ext 4323 





DURATION 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR: 

NOTE: 

Half-day 

To raise awareness of the causes and effects of stress upon us all. 

Employees of Wirral University Teaching Hospital NHS Foundation 

Trust/CCO 

To understand what stress is 

How it effects people 

How we can learn to cope with it 

Sean Orford, Occupational Health 

Maximum of 12 participants each session 

For further information or to book you place contact Elaine Boyd Ext 8125 


91

SECTION 6 

VOCATIONAL 

DEVELOPMENT 

92

Vocational Development 

National Vocational Qualifications 

NVQs are qualifications which demonstrate ability at work. The training is mainly on the job and NVQ 

assessment recognises an individual's performance at work with a nationally recognised qualification. 

NVQs work by testing your abilities in the workplace and to complete one, you need to prove that you 

can do certain work-related tasks. 

They are available to all ages, at any career stage and no previous qualifications are necessary. As the 

skills are assessed through work-based evidence, there are no 'end of unit' tests or exams. 

Certification is based purely on evidence of the skills. 

An NVQ comprises several units which can be tailored to reflect the job that an employee is carrying 

out and the skills they need to perform. Each unit is made up of a number of national occupational 

standards that cover all the main aspects of a job. 

NVQs are assessed in a combination of ways: By portfolio – you build up evidence of what you’ve 

done at work; and by observation – an assessor watches you work and checks that you can do the 

tasks. 

There are a wide range of NVQ qualifications to suit most job roles, the following are a small example: 

Health & Social Care 

Customer Service 

Business Administration 

Support Services in Healthcare 

Hospitality 

Cleaning & Support Services 

93

Train To Gain 

This is a Government funded initiative designed to raise the skill levels of people who are in work but 

do not already hold a Level 2 qualification. The overall aim of the programme is to help those 

employees without the equivalent of 5 GCSE’s (Grades A-C) to achieve a minimum of a Level 2 

qualification. 

This funding is also available to staff who hold a Level 2 qualification in an area unconnected to their 

current role. For example, a member of staff who was formerly employed as a Clinical Support Worker 

may have gained an NVQ L2 in Health & Social Care. They are now employed as a Ward Clerk and 

would be eligible for funding to undertake the NVQ in Business Administration, Customer Service or 

Support Services in Healthcare. 

Staff who hold a Degree, but need to have a vocational qualification (NVQ) as part of their role 

requirements are not eligible for Train to Gain funding, but other sources of funding may be available. 

NVQ qualifications are available in a wide range of skill areas/subjects. For more information on NVQ 

qualifications and eligibility for funding, please contact Laura Allen, Vocational Development Coordinator, 

Elm House, Clatterbridge Hospital. Ext. 5012 

94

Vocational Funding 

Invest in Health (IIH) is designed to raise the skill levels of people who are in Bands 1 - 4 but do not 

already hold a Level 2 qualification. The overall aim of the programme is to help those employees 

without the equivalent of 5 GCSE’s (Grades A-C) to achieve a minimum of a Level 2 qualification. 

This funding may also be available to staff who hold a Level 2 qualification in an area unconnected to 

their current role. For example, a member of staff who was formerly employed as a Clinical Support 

Worker may have gained an NVQ L2 in Health & Social Care. They are now employed as a Ward 

Clerk and would be eligible for funding to undertake the NVQ in Business Administration, Customer 

Services or Support Services in Healthcare. 

Funding may be availableto support staff who hold a Level 2 qualification and require a Level 3 

qualification for their job role. 

Staff who hold a Degree, but need to have a vocational qualification (NVQ) as part of their role 

requirements are not eligible for vocational funding, but other sources of funding may be available. 

NVQ qualifications are eligible in a wide range of skill areas/subjects. For more information on NVQ 

qualifications and eligibility for funding, please contact Laura Allen, Vocational Development Coordinator, 

Elm House, Clatterbridge Hospital, extension 5012. 

95

Modern Apprenticeships 

Modern Apprenticeships are Government funded, nationally designed training programmes. There are 

two levels of Modern Apprenticeship: 

Foundation Modern Apprenticeship (FMA – L2) 

Advanced Modern Apprenticeship (AMA – L3) 

Nationally there are over 200 Apprenticeships to choose from but this will be dependent on the job role 

of the applicant. 

The Apprenticeships are delivered over a 12 month period and consist of three elements, an NVQ, 

NVQ Technical Certificate and Key Skills as required by the individual. The Level 2 Apprenticeship 

(FMA) is equivalent to 5 GCSE passes and the L3 Apprenticeship (AMA) is equivalent to 2 A levels. 

How long does the course last 

On average, an NVQ tends to take around a year to complete at Level 2 and about 18 months at Level 

3. 

How will I be assessed 

Although they are, by their very name, vocational as opposed to being academic in nature, some of the 

courses will involve you taking notes and also completing written assignments and it will be these, 

combined with the practical assignments of the course that will determine if you have passed or not. 

Therefore, an assessment will test both your practical performance and your knowledge and 

understanding. The grading system basically evaluates your competency at each level as either being 

‘competent’ or ‘not competent’ for the level you are being assessed for against the set criteria you will 

need to meet in order to be classed as ‘competent’. 

NVQ (National Vocational Qualification) 

NVQ stands for ‘National Vocational Qualification’ which, as its name suggests, is a nationally 

recognised qualification which can be tailored to a specific role within particular business sector or 

industry. As each NVQ is specific to the area of business for which it was intended it is a qualification 

based upon competence within a certain sphere and, therefore, the focus tends to be more centred on 

obtaining practical skills which are job related in order that you can learn the relevant skills to be able 

to do a particular job effectively. 

Technical Certificate 

The knowledge based element is usually done off the job either in a room on site at Arrowe 

Park/Clatterbridge Hospitals or at a local specialist training provider or college. This provides further 

knowledge and understanding for your job. 

Functional Skills 

The Apprenticeship framework cannot be achieved without successful completion of the required 

Functional Skills or Skills for Life. They are an essential element of Apprenticeships and they are also 

96

a stand alone lifetime qualification. Within the Apprenticeship framework, it is a statutory element, at a 

required level, that all students must achieve to prove their functionality in work, education and the 

community. 

The process: 

Initial diagnostic assessment. 

The results of the initial assessment may show a spiky profile which will demonstrate a proficiency in 

some areas but a deficit in others. This will vary according to each learner whose results may be at 

very different levels. 

Delivery: 

The outline of the course is discussed with the learner and an individual learning pathway is agreed 

following the outcome of their diagnostic assessment. This is incorporated into an individual learning 

plan and SMART targets are set and confirmed with each learner at the start if the course. 

Irrespective of an individual’s practical ability in the workplace it is universally accepted that literacy 

and numeracy can be low and the structure of the apprenticeship framework has been developed to 

improve national standards. Delivery is 10 x 3 hour sessions using a blended learning model, in line 

with outcomes of diagnostic assessment, using face-to-face/group teaching/delivery and self-directed 

learning. In addition, learners will be encouraged to consolidate learning using appropriate websites 

during their studies. 

Assessments: 

To ensure staff are supported during their Apprenticeship and prepared for the written tests, 

attendance for the sessions is crucial: 

97

AMSPAR/ City & Guilds Medical Terminology 

DATES 

TIME 

VENUE 

TARGET GROUP 

OUTCOMES 

Available on request 

Secretarial/Administrative staff involved with handling patient records. 

To achieve the AMSPAR/City & Guilds Level 3 certificate in Medical 

Terminology. 

The candidate should be able to: 

 

 

 

 

 

Demonstrate the correct use of medical prefixes, roots and suffixes 

Give the meanings of medical terms and abbreviations in common use, 

including body structures and systems 

Apply correct medical terms and abbreviations 

Demonstrate the correct use of abbreviations used in prescriptions 

Demonstrate the correct use of interpretation of titles, professional 

qualifications and professional bodies applicable to medicine 

FACILITATOR 

Laura Allen, Vocational Development Co-ordinator, Leadership & Development 

Centre in conjunction with West Cheshire College. 

For further information, including costs, contact Angela McLaughlin on ext 5027. 

Links to KSF Core 1 / IK1 

98

SECTION 7 

SKILLS FOR 

LIFE 

99

Skills For Life 

Effective Communication (Literacy) 

This is a short, 11 week course (3 hours per week) resulting in the participants undertaking the City & 

Guilds National Test in Literacy at Levels 1 or 2. 

The course was written in collaboration with staff from hospital trusts, providers and Move On. 

It is designed to look specifically at effective communication within the NHS both written and 

oral. 

The materials were written specifically around meeting indicators for the Knowledge and Skills 

Framework and were originally piloted on the Wirral which proved very successful. 

The course content is as follows: 

 

 

 

 

 

 

 

Speaking and listening 

Report writing 

Form filling 

Spelling 

Punctuation 

Writing for purpose and audience 

Read to obtain information 

The participants first undertake an initial assessment in order to identify the current level that they are 

operating at. This is then followed by a more detailed diagnostic assessment which pinpoints specific 

areas for the individual to work on. 

The results of the diagnostic assessment form the Individual learning plan in which each participant 

agrees specific learning goals. 

The course has been created in consultation with the NHS and uses real life materials as part of 

the delivery. 

For further information contact Angela McLaughlin on Ext 5027 




100

Medicinal Maths (Numeracy) 

Course outline 

This is a short, 11 week course (3 hours per week) resulting in the participants undertaking the City & 

Guilds National Test in Numeracy at Levels 1 or 2. 

The course content covers all aspect of functional numeracy including: 

 

 

 

 

 

 

 

Four rules of number 

Fractions 

Percentages 

Ratio 

Metric measurement 

Scale/volume 

Averages 

The participants first undertake an initial assessment in order identify the current level that they are 

operating at. This is then followed by a more detailed diagnostic assessment which pinpoints specific 

areas for the individual to work on. 

The Individual learning plan is based on the results of the diagnostic assessment and the participants 

agreed learning goals 

The course is contextualised for the health sector 

For further information contact Angela McLaughlin on Ext 5027 




101

SECTION 8 

INTEGRATED 

LIBRARY 

SERVICES 

102

Integrated Library Services 

Information Literacy and Skills Training 

The Integrated Library Service (ILS) offers a series of training sessions as part of its Information 

Literacy and Skills Programme. 

Facilitated by members of the ILS team, these training sessions will enable you to develop a range of 

lifelong information handling skills. Our sessions will teach you to find, retrieve and appraise 

information gathered from an ever expanding range of health related resources (both print and 

electronic formats). Used effectively this information can help to change clinical practice, support 

continuing education and/or research in today’s knowledge rich society 

All sessions currently available are outlined in this portfolio. To learn more about how the ILS can 

support you please visit us at www.whnt.nhs.uk/library. 

Welcome 

Who are these training sessions available to 

Training sessions are available to all staff employed by or on placement with Wirral University 

Teaching Hospital NHS Foundation Trust (WUTH), Clatterbridge Centre for Oncology NHS Foundation 

Trust (CCO) and NHS Wirral, unless specified otherwise. 

Where do the training sessions take place 

Sessions take place in the McArdle Library, Education Centre, Arrowe Park Hospital unless otherwise 

specified. Sessions can also be delivered in the workplace if appropriate facilities are available. 

How do I book a place on a session 

Once you have identified a session that you wish to attend please use our online booking facility to 

book your place. Go to the Integrated Library Service (ILS) web pages at www.whnt.nhs.uk/library 

and select ‘Training and Induction’. 

PLEASE NOTE: If you wish to book a place on a training session less than 48 hours prior to the start 

of the session, please contact us directly before booking online to check that there is a place 

available. 

What if I need to cancel my booking 

If you are unable to attend a session for whatever reason you must contact the McArdle Library as 

soon as possible. Failure to inform the Integrated Library Service of your non-attendance could result 

in a charge to your division or department. 

Further information 

During staffed hours (Monday to Friday, 9.00am-5.00pm) you can contact us via either site library for 

further information: 

McArdle Library 

Education Centre 

Arrowe Park Hospital 

Upton 

Wirral CH49 5PE 

Telephone: 0151 604 7223 

Internal telephone: 8610 

Fax: 0151 604 7796 

Internal fax: 8587 

E-mail: mcardle.library@nhs.net 

John A. Aitken Library 

Wirral Postgraduate Medical Centre 

Clatterbridge Hospital 

Bebington 

Wirral CH63 4JY 

Telephone / Fax: 0151 482 7849 

Internal telephone / fax: 4404 

E-mail: library@ccotrust.nhs.uk 

103

Finding The Evidence 

Available on request please contact the Integrated Library Service to discuss your individual/team 

requirements. 

DURATION 

VENUE 

AIM 

Dependent upon individual requirements 

McArdle Library, Education Centre, Arrowe Park Hospital 

Attending a ‘Finding the Evidence’ training session will help you to develop your 

searching skills and find out which resources to search to make finding the 

evidence easier and quicker. 

TARGET GROUP 

PREREQUISITES 

BENEFITS 

All members of staff and students on placement. 

Some basic computer skills and prior use of the internet. 

Each ‘Finding the Evidence’ session is tailored to suit the requirements of 

your team, and may include: 

 

 

 

 

How to develop a research or clinical question into an effective search 

strategy 

How to apply search techniques effectively (using AND/OR, wildcards, 

applying limits, using the thesaurus) 

Searching key health information resources (NHS Evidence, Pubmed, The 

Cochrane Library, Medline, CINAHL and other health databases) 

Searching Google effectively 

FACILITATORS 

Integrated Library Service Team 

Links to KSF Core IK3 Knowledge and Information Resources, Level 1 

Apply online at 

http://www.whnt.nhs.uk/hrod/development/library_services/training_and_induction/ 

104

Statistical Mentoring Clinics 

DURATION 

VENUE 

AIM 

1 hour appointment slots issued on a first come, first served basis. 

McArdle Library, Education Centre, Arrowe Park Hospital 

This session will provide one-to-one advice and guidance in statistics for 

those who would benefit from extra support when faced with using 

statistics in practice or research. 

TARGET GROUP 

Wirral University Teaching Hospital (WUTH) researchers, students or any 

staff members who would benefit from further support in dealing with 

statistics. 

Statistical resources and programs supported include Microsoft Excel and 

SPSS (Statistical Package for the Social Sciences). 

PRE-REQUISITES 

PREPARATION 

FACILITATOR 

Some basic computer skills including basic Microsoft Excel skills. 

Those attending the clinic must come prepared to the session with a 

statistical problem (or scenario). Where possible an outline of the problem 

should be submitted in advance of attendance at the clinic (provision for 

submitting and outline of your question has been made through the online 

booking facility). This would be useful in allowing those facilitating the 

clinic to research problems in advance, but not essential 

Nigel Gorman (Head of Mathematics), Upton Hall School, assisted by 

members of the ILS and Research and Development. Please note the 

Statistical Mentoring Clinic is brought to Trust Members of staff through a 

Community Engagement arrangement with Upton Hall School. 

IMPORTANT NOTE: CONFIDENTIALITY 

Staff attending this clinic must safeguard at all times the confidentiality of patient 

information. No patient identifiable data should be taken to this workshop or 

released outside of the Trust. Should you require advice on how to maintain 

patient confidentiality and to avoid disclosure when using the services of the 

Statistical Mentoring Clinic please contact: 

Dr Melanie J Maxwell FFPH 

Director of Clinical Effectiveness 

Tel: 0151-604-7515 

E mail: melanie.maxwell@whnt.nhs.uk 

OUTCOMES 

On attendance at the clinic it is anticipated that a series of necessary actions will 

be identified and supported to achieve the desired outcome for the attendee with 

the statistical problem. 

When it is not possible to solve statistics problems directly within the clinic, an 

action plan will be drawn up jointly between the facilitator and the attendee to 

establish a direction of travel towards a solution. 

105

Statistical Mentoring Clinics CONTINUED 

Further resources for data handling 

The ILS provides a variety of resources to supporting the handling of data; this 

includes books and signposts to a variety of online resources. 

For more information please visit the library catalogue and useful links section via 

the ILS WebPages www.whnt.nhs.uk/library. 

NOTES 

Sessions are delivered on a one-to-one basis due to software licensing 

arrangements. 

Links to KSF: IK3 Knowledge and Information Resources, Level 1 IK2 Information and Knowledge, 

Level 2 

Apply online at: http://www.whnt.nhs.uk/hrod/development/library_services/training_and_induction/ 

106

SECTION 9 

PROGRAMMES 

DELIVERED BY 

OTHER 

DEPARTMENTS 

107

Programmes Delivered By Other Departments 

Complaints – Handling Patients Complaints 

DATE To be arranged TIME: To be arranged 

VENUE 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR 

To be arranged 

To give an overview and raise awareness of the NHS Complaints Procedure 

and the Trust’s own policy for dealing with and resolving patient complaints. 

All members of staff who wish to gain further understanding of the 

complaints process, who deal with patients’ concerns, or who are involved 

in the investigation of complaints. 

To increase and improve awareness of the NHS Complaints Procedure 

Understanding of the Independent Review process and the role of the Health 

Service Ombudsman. 

Awareness of advocacy agencies for patients 

How to achieve effective resolution 

The do’s and don’ts of written responses to patient complaints 

How to handle difficult complainants 

Better understanding of assistance available to staff who may be faced with 

a complaint 

Jonathan Eke, Complaints Manager, Risk Management 

For further information contact Jonathan Eke, Ext 2615 


108

CO 

Supported Conversation Training 

AIM 

To enable staff to communicate with people with impaired communication skills 

TARGET GROUP 

All members of staff 

OUTCOMES 

 

 

Be aware of range of problems associated with aphasia and other 

communication difficulties 

Practical tips and advice to facilitate two-way communication 

MAXIMUM: 20 spaces per session (Minimum 6 spaces) 

For further information or to book a place contact Gill Drewary, Specialist Speech & Language 

Therapist Ext 4448 


Dysphagia Training Session 

DATES 

TIME 

VENUE 

AIM 

TARGET GROUP 

OUTCOMES 

Quarterly (on request) 



To enable qualified nursing staff to carry out a swallowing screening 

assessment. 

Qualified nursing staff 

To enable qualified nursing staff to: 

Be aware of dysphagia and its associated complications 

To carry out a swallowing screening assessment 

To refer appropriate patients for further speech and language therapy 

bedside evaluation 

For further information or to book a place contact Susan McGinn, Speech & Language Co-ordinator 

(Adults) Ext 2234 

MAXIMUM 12 SPACES PER SESSION 

Links to KSF Core 1 / Core 6 / HWB2 

109

“Who’s Blind Anyway” 

AIM 

TARGET GROUP 

To develop an awareness of the impact of visual impairment on the individual 

and explore ways of supporting the person 

This course is aimed not only at front line staff but any Trust member wanting to 

learn more about visual impairment. 

Course content will include: 

Scenario acted out by WSBPS members 

Role Play involving candidates 

Wearing simulation glasses - with candidates working in pairs 

Information on Guide Dogs 

Information about Braille 

Healthy eating for the eyes 

Demonstration of software and living aids 

Question time 

A certificate of attendance will be issued. 

FACILITATOR 

Geoff Pennock and Colleagues, Hospital Liaison Services for the visually 

impaired. 

For further information on the course content please contact Geoff Pennock on Ext. 2761 

To book a place please use the following link: 


Links to KSF Core 1, level 1 and above 

110

Infection Control Study Day – “The Daring Bugs of May” 

DATE 

To be advised 

TIME: 0900 - 1630 

VENUE 

AIM 

TARGET GROUP 

NOTE 

COST 

Postgraduate Medical Centre, Clatterbridge Hospital 

The aim of the Study day is to provide up-to-date and relevant information 

regarding Infection Control issues and topics. 

Suitable for all members of the multidisciplinary team in the hospital and the 

community 

Certificate of Attendance will be issued. 

Exhibition of Medical Products 

£10 for Wirral Hospital Staff 

£20 Delegates from other Trusts 

For further information contact Andrea Ledgerton, Senior Infection Control Nurse, Ext 4334 

Please book early as places are limited 

Links to KSF Core 3 / Core 5 / HWB3 

111

Introduction To Clinical Audit 

DATE 

TIME 

VENUE 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR 

To be advised 

To raise awareness of what audit is, the reasons for audit, the benefits and how 

to undertake audit 

All members of staff who wish to gain further understanding of the audit process 

which can be utilised in the workplace 

A greater understanding of what audit is 

How to undertake audit within the workplace 

The benefits of the process 

Clinical Governance Co-ordinator, Clinical Practice Research Unit 

For further information contact Ext 8574 

Links to KSF Core 4 / IK2 / G5 

Medical Records – Information Day 

DATE Directorate Invitation TIME: Morning session 0830 - 1235 

Afternoon sessions 1245 - 1650 

VENUE 

AIM 

TARGET GROUP 

Medical Records Department, Arrowe Park Hospital 

This is a half-day programme to enable staff to update their knowledge of the 

diversity of current medical records functions and includes a casenote 

workshop 

All staff who handle casenotes and have worked for the Trust for 12 months or 

more 

OUTCOMES 

 

 

To increase awareness and appreciation of all Medical Records functions 

To improve the quality of communication between departments 

FACILITATOR 

Health Records Manager 

Training Co-ordinator 

For further details please contact Allie Knowles Ext 2191 

Links to KSF Core 1 / Core 3 / Core 5 

112

Medical Records – Awareness Session 

DATE 

TIME 

VENUE 

AIM 

TARGET GROUP 

By arrangement 



This is a half-day programme to provide a brief look at some of the Medical 

Records functions 

Managers, Senior Ward staff, Senior Administration staff 

OUTCOMES 

 

 

To increase awareness of Medical Records functions 

To provide opportunities to discuss improvements to the service 

FACILITATOR 




Links to KSF Core 1 / Core 3 / Core 5 

Medical Records – Clerical Refresher Training Sessions 

DATE 

TIME 

VENUE 

AIM 

TARGET GROUP 

Bi-annually 



These sessions will look at current topics affecting the working practices of 

Clerical Staff and will provide an opportunity for discussion and to share best 

practice. 

All Clerical Staff will need to attend this session. 

OUTCOMES 

 

 

To ensure corporate clerical standards throughout the Trust. 

To improve working practice by sharing knowledge and experience. 

FACILITATOR 




113

Medical Records – Clerical Induction Training Sessions 

Essential Training 

DATE 

Monday following Corporate Induction 

TIME Monday 8:30 – 16:30 

VENUE 

AIM 

TARGET GROUP 


1-day programme to train new clerical staff in all Medical Records functions and 

includes a casenote workshop. 

All new Clerical Staff will need to attend this session.l 

OUTCOMES 

 

 

To gain knowledge of all Medical Records functions 

To improve quality of communication between departments. 

FACILITATOR 




114

Sexually Transmitted Infections (STI) & HIV 

DATES 

TIME 

VENUE 

AIM 

TARGET GROUP 

OUTCOMES 

FACILITATOR 

As and when required 

The aim of the programme is to provide all grades of health care professionals 

with an update on HIV/AIDS/Family Planning and/or the way forward for Genito 

Urinary Medicine. 

All grades of Health Care Staff - Medical, Nursing, Students, Ancillary Grades eg 

Catering, Porters, Domestics. Individual and/or groups of up to 15 people. 

To raise awareness of STI/HIV/AIDS and its implications for Health Care 

Workers and/or gain a knowledge base of HIV/AIDS to enable them to give 

quality care to these patients. 

Diane Comber, Clinical Nurse Manager/GUM 

For further information contact Diane Comber Ext. 2014. Direct Line 604 7339 

Links to KSF Core 3 and HWB specific dimensions 

115

WHIS Computer Training 

PCIS Training 

PCIS Training PAD/RAS (Administration & Clerical Staff) 

Please access the PCIS training request form from the WUTH Intranet 

home page 

DAYS DELIVERED Wednesday - Friday TIME By Arrangement 

VENUES 

AIM 

TARGET GROUP 

OUTCOMES 

WHIS Training Room 

1 st Floor 


Training Rooms 1 & 2 

C Block 


(flat 121) 

To enable all administration and clerical staff to use the PCIS computer 

system. 

All administration and clerical staff, which includes Medical Secretaries, 

Ward and Clinic Clerks. Training is undertaken in group sessions. 

Once the required number of training sessions have been attended, trainees will be 

able to access the PCIS system to the level required by their Directorates. 

For further information please contact the WHIS Training Co-ordinator on Ext 6754 


PCIS TRAINING (Health Care Professionals) 

Please access the PCIS training request form from the WUTH Intranet 

home page 

DAYS DELIVERED Monday to Friday TIME: 0900-1700 

VENUES 

AIM 

TARGET GROUP 

WHIS Training Room 

1 st Floor 


Training Rooms 1 & 2 

C Block , 


(flat 121) 

To enable all grades of Health Care professionals to use the PCIS computer 

system. 

All grades of Health Care professionals, including Medical and Nursing Staff, 

Dieticians and Social Workers. Training can be undertaken individually or 

in groups. 

OUTCOMES Trainees will be able to access the PCIS system to the level required by their 

Directorate. 

For further information please contact the WHIS Training Co-ordinator on Ext 6754 


116

SECTION 10 

EDUCATION 

FUNDING 

117

EDUCATION FUNDING 

SOURCES OF FUNDING FOR EDUCATION AND LEARNING 

The Trust is committed to pursuing the principle of ring-fenced funding to support multi-disciplinary 

access to educational funding for all staff. We will maximise the use of funding streams for education 

and learning and through our governance arrangements will ensure greater transparency of 

educational budgets. Funding streams and contact information are as follows: 

Funding Source 

North West Education commissioning 

agreements and arrangements 

Learning and Development Agreements – this 

includes Medical Education Agreements and Post 

Qualification Framework and Apprenticeship 

funding 

Service Level Agreements - with local Trusts and 

other stakeholders 

Trust Funding – HROD or Divisional revenue 

budgets dedicated to education and learning 

Partnership agreement – such as Union Funds for 

education and learning 

Train to Gain, Invest In Health, Skills Funding 

Agency - staff in bands 1-4 with specific 

investment targeted at skills and qualifications at 

Levels 2,3 and 4, Apprenticeships funding 

Agenda for Change - Development funds were 

secured as part of the 2007/8 pay deal, for the 

development of staff on Agenda for Change 

contracts who do not benefit from assistance with 

clinical professional registration fees. A training 

needs analysis has been undertaken that will 

support further prioritisation of how these 

remaining funds are allocated. 

Central Government Initiatives – e.g. Free Skills 

for Life Programmes (Numeracy, Literacy, ICT). 

Key Contact for further information 

Helen Patterson – Post Qualification Framework 

Modules ext 8352 

Dr. David Galvani – 8627, Sec 2658 

Dr. Rosemary Morgan - 8625 

Cathy McKeown - ext 5102 

Tracey Lewis – ext 2370 

Cathy McKeown ext 5102 

Tracey Lewis ext 2370 

Or divisional ADO or corporate head of dept 

Norman Robinson ext 2880 

Paul Smyth ext 5025 

Laura Allen ext 4323 

Cathy McKeown ext 5102 

Norman Robinson – ext 2880 

Paul Smyth – ext 5025 

Angela McLaughlin – ext 5027 

Funding and Release for Learning and Development 

Priority will always be given to mandatory and essential training and learning and development that 

relates to an individual KSF or competency requirements or service need. Managers should take 

responsibility for releasing staff from the workplace to enable them to fulfil their learning and 

development requirements. However, consideration should be made as to when, where and how the 

learning will take place in order to balance service demands with release from the workplace. All staff 

must recognise that the allocation of study leave and funding must not detract from patient care. The 

main priorities for release from the workplace relate to mandatory and job specific development. 

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HR & Organisational Development Service Directory And - Wirral ...

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