Accenture Technology Vision 2013

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Trend 4. Seamless Collaboration Accenture Technology Vision 2013 Your 100-day plan In 100 days, redefine your collaboration strategy; prioritize based on business process enablement. • Catalog the tools that are currently being used (supported and unsupported) to collaborate across the organization. • Determine a set of quantifiable business metrics to measure the success of your collaboration services architecture. • Identify and prioritize business processes where increased productivity through collaboration will drive the most value. • Deploy collaboration to the highest-priority processes to create demand for additional deployments. • Review and implement preliminary incentives for behaviors, evaluations, and personal metrics to encourage collaboration. a component of Boeing’s new 787 Dreamliner—has the ability to provide newsfeeds to which service teams can subscribe. Allowing the engine itself to automatically share its status allows service teams to more easily maintain it, reducing cost and increasing its lifespan. “The idea of connecting a machine to a social network is really exciting,” says GE’s CMO, Beth Comstock. “Social will help us deliver a better v engine than ever before.” What collaboration will look like soon The new face of collaboration will show up first as social interactions are integrated into business processes. When employees are able to chat, share information, identify specialists, get recommendations, and find the right answers to their questions directly within the context of their work, they’ll quickly become smarter, more responsive, and more productive. It will be clear who’s participating and contributing, just as it is on social-media sites today, and it will be easy for employees to reach out for information. But that’s just the start of what’s possible. As part of the broader movement to consolidate siloed IT capabilities into business processes, we expect to see deeper and more widespread convergence of search and knowledge-management activities that complement collaboration: effectively funneling and filtering large amounts of information to employees. The underlying challenge is to create a user experience that will help employees get the information they need when they need it. The 50
Trend 4. Seamless Collaboration Accenture Technology Vision 2013 collaboration platform will capture insights, allowing employees to search an enterprise’s collective knowledge from within the platform. Accenture believes that enterprises that take advantage of converged collaboration have an opportunity to see significant productivity gains. By enabling employees to work smarter, they are more aware of important context for their decisions and actions. Workers will be more likely to identify problems sooner, reliably find the fixes they need, and share the solutions with the right people. Further, we expect to see a network effect in which increasingly collaborative employees create increasingly productive organizations. As enterprises quantify their collaboration efforts, they will reveal a more complete picture of how their employees and their business processes actually work—and they’ll be able to make them even more efficient going forward. This time next year In 365 days, implement your new strategy to weave the collaboration platform into the highest-priority business processes. • Update your strategy with best practices established in “early adopter” industries. • Use lessons learned from current implementations and industry best practices to build your collaboration services architecture. • Establish a cross-functional team to design and evaluate user experiences of the collaboration services architecture. • Leverage IT and the business to embed collaboration services into a prioritized list of business processes. • Measure the business impact of your initial deployments to drive demand among other business units. 51
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Page 3 and 4: Foreword Accenture Technology Visio
Page 5 and 6: Introduction Accenture Technology V
Page 7 and 8: Trend 1. Relationships at Scale Acc
Page 19 and 20: Trend 2. Design for Analytics Accen
Page 33 and 34: Trend 3. Data Velocity Accenture Te
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Page 79 and 80: Trend 7. Beyond the Cloud Accenture
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Accenture Technology Vision 2013

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