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Centre for eTourism Research School of Management - IFITT

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Challenges <strong>for</strong> DMOs<br />

• Acquire funding <strong>for</strong> DMSs implementation<br />

<strong>Centre</strong> <strong>for</strong> <strong>eTourism</strong> <strong>Research</strong><br />

<strong>School</strong> <strong>of</strong> <strong>Management</strong><br />

• Working in partnership with all stakeholders<br />

• Training employees to use DMSs<br />

• Provision <strong>of</strong> real-time online bookings<br />

• Using Alternative Distribution Channels<br />

(ADCs) <strong>for</strong> onward distribution<br />

• Customer Relationship Marketing (CRM)<br />

ENTER 2003 <strong>Research</strong> Track<br />

© C.Collins & D.Buhalis

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