lausanne executive education - Lausanne Hospitality Consulting

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MODULE DESCRIPTION The module aims to provide the participants with the experience of the developing a concept, the key terms linked to innovation and creativity and the process of managing projects in hospitality. Project management is a carefully planned and organized effort to accomplish a specific one-time objective, for example, construct a hotel or implement a major new F&B system. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the resources needed, and determining budgets and timelines for completion. It also includes managing the implementation of the project plan, along with operating regular ‘controls’ to ensure that there is accurate and objective information on ‘performance’ relative to the plan, and the mechanisms to implement recovery actions where necessary. In this module, we invite you to develop a project in three days working in teams and developing your creativity. RECOMMENDED READING • Anderson, D., Sweeney, D. & Williams, T. (2004), Quantitative Methods for Business, 9th Edition, Thomson South-Western, Florence, USA, ISBN-10: 0-32418413-1 • Fitzsimmons, M. J, (2001), Service Management: Operations, Strategy, and Information Technology, 3rd Edition, McGraw-Hill, New York, ISBN-10: 0- 07282373-9 Hospitality Project Development & Innovation Prof. Ray Iunius 09 to 11 February 2012 LEARNING OBJECTIVES By the end of the Module, participants will be able to: Knowledge • List the fundamentals of “design thinking”, an increasingly popular approach for fostering creativity and developing innovative solutions in of everyday business • Identify key elements of a project and their interaction: time, resources, finances, according to the customer’s final objectives Competencies • Manage a project mission until completion • Apply synthesis tools in order to come to relevant recommendations • Practice brainstorming and creativity tools • Create an action plan for personal and professional development Mindset • Apply critical analysis in leadership behavior • Defend the best concepts and the right methods for implementation METHODOLOGY Interactive lecture-discussions and hands-on exercises PARTICIPANTS Managers and owners who wish to explore and evaluate new concepts, to understand and practice Innovation Management in their companies or to start up new ventures. MODULE LEADER Ray F. Iunius has a Doctor in Management and an MBA degree from the business school of the University of Lausanne (HEC - Hautes études commerciales). He had previously obtained a PhD in engineering and a BSc in technical sciences. His MBA degree encouraged him to focus more particularly on managerial science, and after a period as teacher and researcher at the University of Lausanne’s HEC, he joined EHL in 1998. His latest achievement is the development and launching of the hospitality industry’s first business incubator, INTEHL. Today, Dr Iunius continues his research and consulting activities and has extensive experience as a consultant for various organizations. Lausanne Hospitality Consulting SA – Le Chalet-à-Gobet CH-1000 Lausanne 25 Page 11 Tel: + 41 21 785 13 37 Fax: + 41 21 785 13 32 - lhcconsulting.com - E-mail: lhc@ehl.ch
MODULE DESCRIPTION The modern day brings resources closer together but how close can we or should we get Should we be on first name terms Can one build a team of coworkers in Saudi Arabia Should one avoid eye contact as a sign of respect Can we huddle together to make a collective decision Can one run a brain-storming session in China Should we treat time as an important commodity Can one use silence as an affirmative signal Closer together may mean trading internationally but the culture differences means that the oceans will collide, with radically different leadership styles, business expectations, processes, behaviours and standards. Managers’ and professionals alike will need considerably, hot intercultural skills to manage clients in Sweden, the supplier in China and a team in Italy to overcome some of the most ingrained cultural attitudes and behaviours and calm the waters of difference This interactive course offers you the opportunity to ensure a smooth meeting of the oceans through the knowledge of intercultural diversity and communication. We challenge you to understand other cultures, integrate and maximise resources, and remove the barriers of communication in today’s borderless world of business. Cross Cultural Skills Prof. Michelle Wells 09 to 11 February 2012 LEARNING OBJECTIVES By the end of the Module, participants will be able to: Knowledge • Understand the multidimensional identity of culture; values, attitudes and beliefs in the high and low context cultures. • Identify and discuss the realms of intercultural Communication Competencies • Differentiate between and adapt to cultural differences in a professional environment. • Effectively lead and interact with professionals employing intercultural skills and successfully manage business relationships from an integration of disciplines unrestricted by boundaries and borders. Mindset • Knowledge of multidimensional cultures. • Development of intercultural skills to ensure the smooth waters to international success. METHODOLOGY Interactive lecture-discussions, workshops and casestudies. PARTICIPANTS Managers and executives from any type of business and discipline, stumbling against the diversity of cultural differences and vested in developing intercultural competencies. MODULE LEADER Michelle Wells is an internationally experienced hospitality professional and educator coupled with a background in event management and holds a Masters in Convention and Events Management from Southern Cross University, Australia. She has worked in hospitality education as a Programme Manager and lecturer in Les Roches, Hotel Management School and as a facilitator in Mexico and the Ukraine. Her professional career in hospitality has taken her from resorts in Greece to the UK and to the Maldives with stops in Switzerland along the way, most recently as an independent hospitality consultant and trainer for companies worldwide. She has firm knowledge and experience in management and takes the most pleasure as a facilitator to learning where she can put her creativity, energy, and language and people skills to use. In her free time, Michelle enjoys sports such as volleyball, skiing, squash, tennis, and is a certified diver. Lausanne Hospitality Consulting SA – Le Chalet-à-Gobet CH-1000 Lausanne 25 Page 12 Tel: + 41 21 785 13 37 Fax: + 41 21 785 13 32 - lhcconsulting.com - E-mail: lhc@ehl.ch
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lausanne executive education - Lausanne Hospitality Consulting

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