English Version - National Bank of Abu Dhabi

Ten years of strong performance
Return on Shareholders' Funds
50%
43.9%
40%
30%
20%
24.8%
Target 25%
20.1%
10%
2000 2003 2006 2009
Operating Income (AED Million)
6,399
5,301
3,666
3,411
2,956
1,733
916 1,010 1,107 1,263
2000 2003 2006 2009
Assets (AED Billion)
197
165
139
101
85
36
56
32 39 44
Cost-Income Ratio
40%
Cap 35%
35%
29.7%
30%
25%
28.2%
20%
18.2%
15%
2000 2003 2006 2009
Operating Profit (AED Million)
4,501
3,808
2,789
2,611
2,256
1,245
578 657 729 849
2000 2003 2006 2009
Loans & Customer Deposits (AED Billions)
132
Loans Customer Deposits
112
121
82
103
71
60
80
39
26
22
30 31
57
51
35
29
25
19 20
to a strong increase in fee income. Successful electronic
banking initiatives included Nafura (electronic payments
for corporates); Ratibi (payroll) card which saw more
than 200,000 cards activated during the year and Arrow
(SMS phone remittances).
We introduced a new saving product “the first step” in
an attempt at teaching young children the saving habit
and the value of money at an early age.
NBAD was awarded the “Best Retail Bank in the UAE”
for 2009 by Arabian Business Magazine and the Best
Website in the Middle East by Arab Banking magazine.
As part of our transformation programme, a total of 21
branches in key locations throughout the UAE were
converted into more customer-centric sales and service
channels.
Elite Banking
Ten Elite lounges were opened during 2009. In addition,
specific branches were converted to cater for Elite.
Commercial Banking
We increased our small to medium enterprise (SME)
market share in the UAE through the introduction of
dedicated commercial banking units in Abu Dhabi,
Mussafah, Jebel Ali, Al Ain, Dubai, Sharjah and Ras Al
Khaimah.
Financial Markets Division
Despite the global financial markets challenges and
credit volatility in the region in the last quarter of 2009,
Financial Markets Division (FMD) achieved earnings
of AED 691 million contributing 15.4% of the Group’s
operating profits.
The investments we made over the past 2½ years in our
financial market franchise, technology, infrastructure
and human resources, stood us in good stead and we
took full advantage of the trading opportunities that
presented themselves.
FMD continued the CTMR Murex implementation to
improve the management of operational risk. Phase 1
went partially live in late November 2009 with fixed
income, interest rate swaps and futures trading.
2009 saw the creation of a dedicated credit research
within FMD’s International Corporate Coverage and
equity research within MENA Equities, a new addition
to its core business.
International Banking Division
International Banking Division (IBD) which consists of
Arab World Banking and International Banking had a
good year with earnings of AED 546 million, accounting
for 12.1% of the Group’s operating profits.
During the year, NBAD expanded the size of its business
to 45 units in 12 countries. In line with our MENA
network expansion plans, we increased our branch
network with two branches in Egypt, one in Oman and
one in Sudan.
We opened our first branch in Jordan at the beginning of
2000 2003 2006 2009
2000 2003 2006 2009
Capital Resources (AED Billions)
23.3
Equity
17.4
Total Capital Resources
20.4
13.7
11.4
14.4
7.3
11.2
3.1 3.5 3.9 4.4
5.2
9.0
2000 2003 2006 2009
20%
15%
10%
5%
Capital Adequacy (Basel-II)
16.5%
15.4%
17.4%
14.9%
13.3%
12.6%
10%
11%
7%
6%
2007 2008 2009
Total CAR Tier-I UAE CB min CAR UAE CB min Tier-I
NBAD is the first online bank in the UAE to achieve ISO certification.
From left to right: Messrs John Malouf, General Manager - Consumer Banking Group; Manoj Bhatia, Manager - Internet Banking Unit;
Saif Al Shehi, Senior General Manager - Domestic Banking Division and Anand Lobo, Manager - Business Planning and Strategy
33